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Business Profile

Home Builders

Drees Homes

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Drees Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drees Homes has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The LVT in our home is buckling, we have soft spots underneath on the subfloor that feels like we are going to step through our floor. Our LVT snaps under our feet in some spots. This tells me the edges that click together are breaking because of the buckles. It feels like we’re walking on hills when we walk through our house. But the builder keeps telling us that’s normal. We’ve asked the builder to file a claim with the flooring manufacturer to have a 3rd party inspector come look at the situation and they continue to drag their feet and ignore our request. This is going on 5 weeks of no resolution or even knowing what’s next. We’ve reached out for legal advice and are ready to take that route if this continues. This is our second and last home we will purchase from Drees. We are just simply asking that our floors can be fixed. We know the “hills” are not normal.

    Drees Homes is NOT a BBB Accredited Business.

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