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Business Profile

Tech Support

Metaverse Techs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transction 11-14-23 paid 789.99 add malware premium pro & advanced identity, fix printer to conect to computer they collected money, nothing was done, and commited fraud, they signed their documents, and even I told them to stop signing docs remotely...they did it...they never fixed and still went and cashed check.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having trouble with my printer (HP) and I Googled HP to get help. I called a number that said they were HP, and they fixed my printer, and said there was malware in my computer. They sent me over to Metaverse-Techs LLC to "fix" my computer. I allowed them to access my computer, which was a huge mistake. Immediately after that my Paypal account was scammed-- the email name changed and the password changed. The contact information was also changed. Paypal resolved and protected me, but Metaverse-techs LLC will not take responsibility for this. I got a really bad feeling in my stomach that I had been scammed. I was so sure of that that I had to buy a new computer. There is something not right about this company. They don't answer any questions with a clear answer and are quick to ignore your concerns. I paid with a check so my bank could not reverse the charges. I am demanding a refund from them. They say all their bases are covered, and they are legitimate. I believe they are not!

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Metaverse/ Malwarebytes signed us up for security on the devices in our house and they were "LIFETIME" and charged us within 10 months $3019.96 for this. And now they want us to pay $40.00 a month. NO WAY AM I PAYING ANYMORE. We are wanting to turn them in and hoping for a complete refund. This is crazy and they need to be held responsible for their actions.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/14/24 I contacted HP Support online for help with my Printer. Unbeknownst to me I was connected to Metaverse Techs. I reluctantly gave them remote access to my computer. Finally, they told me it was a hardware issue rather than a software problem. They said they would send me a new printer that would arrive by 03/20/24. When it had not arrived by 03/22/24, and they had not reached out to me, I was worried, and reached out to them. When I couldn’t get ahold of anyone, I reached out to another company who told me that it was likely that I was ripped off. They went on to address my concerns and promised a new printer to arrive the next day 3/23, which it did. They helped me install it and it works well. Then, much to my surprise, the printer from Metaverse arrived on Sunday 3/24. They called me and I told them what happened. They didn’t have a satisfactory answer, and I was unable to discuss the matter at length that day. I called the next day 3/24 and spoke with a rep. He promised they would email me a return shipping label for their unopened printer by 3/27. He then told me that a rep from the billing dept would reach out and work out my refund also on 03/27. 3/27 passed without an email with the return label or a call from the billing dept. I called several times over the course of the next week and was only able to leave voicemails. Finally, I spoke with a rep who told me there was nothing he could do unless I let him back into my computer. I was NOT about to give them such access and told them to remove anything they installed (if in fact they did install anything). I also told him I was filing a complaint with the BBB. They failed to fulfill their original promise for a printer no later than 3/20, did not follow-up with me when the printer arrived several days after the promised date. I then paid another company to address my concerns. I will happily return the unopened printer when they send me a return shipping label and work out a full refund.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: Dec. 1. 2023 Called a "HP rep" ***** ************ to help with printer issue. Referred over to Metaverse rep. While rep was "in contact" with my computer, my bank account was attempted access. I had changed my password when I first got on line with this company and had never had a "hacking" issue before. I have to believe it was related to Metaverse "on" my computer. They asked for a picture ID and I supplied my driver's license. I called back on 12/2 to discuss "hacking" issue. I was told someone would call me back within 20 minutes. I never heard from anyone. I am concerned about my personal information now being in their hands.

Metaverse Techs LLC is NOT a BBB Accredited Business.

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