Carpet and Rug Cleaners
Stanley Steemer International, Inc. & Corporately Owned Branch LocationsComplaints
This profile includes complaints for Stanley Steemer International, Inc. & Corporately Owned Branch Locations's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 176 total complaints in the last 3 years.
- 52 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stanley Steamer cleaned my residence, I have the cleaning guy a$400 area rug to take with him to have cleaned and he assured me it would come back to me in the same state/condition only clean. They attempted to return the rug to me but when I saw the rug it was a mess. I told the delivery guy to take it back and have corporate call me to come up with a resolution. I’ve had 1 call and they left a message to call them back. I have several times with no reply. This has been going on for almost 2 months. I’d like a call back with a resolution to this matter.
Business Response
Date: 07/14/2022
To Whom It May Concern:
Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have contacted the customer directly and left a message requesting a return call to discuss their concerns.
Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
Sincerely,
Paul C*****Customer Answer
Date: 08/11/2022
I’m still waiting on a check from Stanley steamer who notified me claiming they will reimburse me an amount that they found on the Internet from four years ago for the cost of the rug which was $99. The cost to replace the rug today is $400. They said they would also reimburse the amount of the cleaning of the rug which was $53. So the total reimbursement check should be around $160. They said they would send it out and I should receive it by Friday, that was last week and I still have not seen a check. So I am going to contact them tomorrow giving it a week which will be Friday and see if they even sent it. I still feel they should replace the rug no matter what the cost because now I’m without a Rug.Business Response
Date: 08/12/2022
To Whom It May Concern:
We have checked with our accounting department regarding this. They have confirmed that check# ****** in the amount of $167.00 was mailed out today. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
Sincerely,
Paul C*****
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