Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 434 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan with TitleMax and I made a split payment online on 9/11/2024. The first one was for the interest ($49.90) and the second one ($50.10) was supposed to be applied to the principal amount, but they were both applied to the interest rate, meaning the last transaction was applied to the following month's interest, which should not be done because the amount reduces if payments are made on time, and I was charged an additional $50.10. In total, $150. TitleMax claim that this was supposed to have been a credit instead of an additional charge but I do not have any proof of that.After speaking with management at the location where I received the loan and going back and forth with the corporate office about getting an adjustment or a refund, all I was receiving was lies and misinformation. I was told that I will be refunded, the second amount that was not applied to the principal, however, they begin speaking to the manager of the location and telling her that they will not adjust anything because they have already credited my account. I submitted proof of the additional charges and letting them know that there was no credit applied by submitting a screenshot from my bank and they will still reluctant. They continued to argue and tell multiple lies as if they were going to refund it immediately, they caused me a major financial setback, and they are still refusing to help me. I'm trying to get with my bank which is also a difficult situation. Therefore, I ask that you all ************ add, the store manager was only relaying information from the the corporate office, she tried to explain the situation, but as I mentioned, they were reluctant, therefore, I don't believe she's at fault.
Business Response
Date: 09/20/2024
September 20, 2024
Better Business Bureau
************************************************************************
RE: BBB Complaint ID ********BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ****** ******* (Complainant). Community Choice Financial (CCF) appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states on September *******, they made two payments with the first payment of $49.90 intended to be applied to the interest, and the payment of $50.10 intended to be applied to the principal. However, they allege both payments were applied to the interest.The Complainant further claims even though they were advised the second transaction would be refunded, they have provided a screenshot from their bank.
A review of TitleMax records revealed that on July 17, 2024, a **** was obtained in the principal amount financed of $268.00 at a storefront in ******,**. The Complainant granted a security interest in a ************************************** ******. The loan was contracted to be repaid in full in the amount of $326.93 on August 16, 2024. Pursuant to the terms of the Agreement, the Complainant agreed to pay the entire balance due on the **** on or before the due date, or, to the extent they chose not to repay the entire balance, they could, at a minimum, pay the **** shop charges and renew the **** for an additional thirty (30) days. Over the life of the ****, the Complainant extended the **** twice with the most recent occurring September 11, 2024. On this date the Complainant attempted two payments of $49.90 and $50.10 respectively; however, the latter transaction was processed and ultimately voided.
The Complainant entered into a thirty (30) day transaction where the expectation was for the customer to pay in full on or before the end of the term. However, instead of paying the total in full,they elected to extend the **** an additional thirty (30) days; thereby accruing additional fees. As outlined in the Initial Term; Extension and Continuation paragraph of the **** agreement,which states, in part,As a condition to extending the Maturity Date, for the initial extension and each subsequent extension, you must pay an amount equal to the then outstanding Pawnshop Charge (including any charges accrued after the Maturity Date, as described in Section 7 below), and (b)satisfy Pawnbrokers applicable criteria for extensions. If you do not request additional funds as part of your extension request, then the original **** will be continued.
As such, when the Complainant made two payments on September 11, 2024, both payments were correctly applied toward outstanding pawnshop charges for the **** as they were separate transactions. Unless the **** is paid in full, each payment will include the pawnshop charge. The Complainant will achieve a reduction in the principal of the ****, if the payment is greater than the pawnshop fee. By signing this agreement, the *********** acknowledged their understanding of the terms and conditions of the ****.
In response to the Complainants concern that they feel no one is willing to assist them with their issue, TitleMax endeavors to assist our customers with all their concerns and provide the best service possible. We do apologize for any inconvenience this situation may have caused and in an effort to work with the Complainant, we voided the transaction the same day the payment was processed. If the Complainant has any evidence showing the transactions was not reversed, they are asked to submit any documentation to ************************************. Upon receipt of the same, we will review their claim.As we believe that the conditions of the loan were clearly disclosed and cannot find any evidence of wrongdoing, the request for a refund of $150.00 will not be made at this time. We encourage the Complainant to contact TitleMax at ************ if they have any additional questions regarding their ****.
We hope that we have fully addressed the complaint.Should the Complainant or the Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 09/27/2024
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
************** ******* , ****** 22285236 Community Choice Financial, Inc. Sep 27, 2024 1:05 PM Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a "******" loan from Community Choice Financial located at *****************************. on June 22nd 2024. I had loans previously and never had a issue. TWO PAYMENTS the first being $555.00 was taken out and cleared on 9 July 2024 and another payment was taken out on 11 July 2024. ********** reversed the 2nd charge on 15 July 2024 and Community Choice REINSTATED the second withdrawal on 26 Aug 2024. My Husband has recovering from a Illness and is a Veteran of the US ARMY (GWOT) as a Medic 68Whisky. This has contributed to our being in the middle of a eviction from ******************* (Filed in *****************) and we have been told that this process would take upwards of 120 days. Our Loan number is #*****************. We have also filed a complaint with the *********************************** on 06 Sept 2024. Can anyone please be of any assistance. I can be reached at ************.Business Response
Date: 09/16/2024
September 16, 2024
Better Business Bureau
******************************>*****************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ********** ******* (Complainant). Buckeye Check Cashing of ************* *** InstaLoan,a member of Community Choice Financial family of brands,appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they were charged two (2) payments of $555.00 on July 9, 2024, and July 11, 2024.The Complainant claims ********** reversed the second charge on July 15, 2024,InstaLoan reinstated the second withdrawal on August 26, 2024, and they were informed the process could take up to 120 days. The Complainant states they have filed a complaint with the ***************************** and are requesting assistance with a refund.
A review of InstaLoan records revealed on June 22, 2024, a loan was obtained in the principal amount financed of $500.00 at a storefront in *****, **. The loan was contracted to be repaid in full in the amount of $550.00 on July 5, 2024. The Complainant did not satisfy the loan on July 5, 2024, and on July 8, 2024, the Complainants check was presented for payment. The Complainant then made an online payment of $550.00 on July 9, 2024. The Complainants check was honored by their banking institution on July 23, 2024. The Complainant disputed the payment,and a chargeback was initiated. The Complainant was notified that the chargeback investigation could take up to 120 days and was under review. On September 12, 2024, records show the chargeback was in favor of InstaLoan and a refund request was issued.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So titlemax had ppl in regular cars tinted out following me . Harassing me. In my back yard at nights, repo truck parking down the back of my neighborhood waiting for me to pull out. They literally kicked my moms back door tonight. Like they were on the side of my neighbors house. Their phone alarm went off so the guy start running . Its becoming an harassing act and I need help. Like please I never knew repo company did this and I never knew anything about *** called spotters. They follow me all day . With the repo trucks behind everywhere I go. Theyve chased me on the highways its just too much please help me Im begging you guys. I have called police and everything.Business Response
Date: 09/16/2024
Please see attached.Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my lone off and have proof of payment, a debt collection called me and told me they picked up the collection because speedy cash closed it out. The lady from speedy cash told me they have no proof of payments. But I have the proofBusiness Response
Date: 09/13/2024
September 13, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***** ***** (Complainant). *************** DBA Speedy Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they have paid off their loan and has proof of payment. Now a collection agency picked up the collection and the Complainant wants a correction to the credit report.
*************** is a registered Texas Credit Access Business (CAB) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. *************** services the loan but is not a lender in *****. *************** charges a CAB fee in the amount permitted by Texas law.
A review of Speedy Cash records revealed that on July 11, 2023, the Complainant obtained a 6-month payday loan with ********** in the principal amount financed of $150.00 at a storefront in ******, **. The loan was contracted to be repaid in twelve (12) payments of $33.00, due every other Wednesday beginning July 19, 2023, and a final payment of $190.23, due January 3, 2024. On the same day July 11, 2023, the Complainant refinanced their existing loan of $150.00, borrowing an additional $167.00. The loan was contracted to be repaid in twelve (12) payments of $69.74,due every other Wednesday beginning July 19, 2023, and a final payment of $401.93, due January 3, 2024.
Payment history on the most recent refinance indicates there have been three (3) payments in the total amount of $209.22 made on the loan. When the payment was not made on August *******, the account entered a past due status.
After continued non-payment, the account was sold to National Credit Adjusters on August *******, National Credit Adjusters may or may not be the entity reporting the Complainants accounts to the ********************** bureaus. As we are no longer the owner of the account and ********************** Cash is not currently reporting the account to any ********************** bureaus, concerns regarding the account including repayment options,credit reporting removal and further disputes should be directed to National Credit Adjusters reachable at *************.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 09/24/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22266221
I am rejecting this response because: I have paid off my loan
Regards,
***** *****Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer ********************** cash payday loan company for years. My payment due date is the 23rd of every month. On August 23 my payment was processed. I wasn't able to reborrow until August 28, 2024. As of September 5 I wake up to find out that this company took a additional $300 unauthorized electronic withdraw When I called up there twice to speak to two different people including supervisor, they wanted to tell me that someone access my account and authorize this early repayment. I know this is not a identity breach. this is a breach on their end. I am showing screenshot bank account payments. I want to be refunded my $300 speedy cash account and for ********************** cash profile to be deactivated and never used again as a resolution.Business Response
Date: 09/10/2024
September 10, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ******* ******* (Complainant). ****************** DBA Speedy Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that on September 5, 2024, an unauthorized payment of $300.00 was withdrawn from their account and when contacting Speedy Cash, they were told someone accessed their account. They are requesting a refund for the $300.00 payment.
A review of Speedy Cash records reveals that on August 28, 2024, the Complainant obtained a Payday Loan online in the principal amount financed of $255.00. The loan was contracted to be repaid in one (1) payment of $300.00, due September 23, 2024. A payment of $300.00 was requested online via ACH on September ******, which returned as unsuccessful on September 9, 2024. A refund cannot be issued, as the transaction did not clear.
To address the Complainants concern regarding their online account, based on our investigation, we have confirmed fraudulent activity on their online account. For security purposes,we have disabled and placed an alert on the account. If the Complainant desires to have their online account activated in the future, they must contact Speedy Cash directly at **************. For additional security measures, we do recommend that the Complainant update their Speedy Cash online security question,and their passwords for both their Speedy Cash online account and personal email account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 09/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22243921
I am rejecting this response because: on September 5th I called twice and spoke to a supervisor about reversing their payment. The next day on September 6 ,wes reversed. Now I am receiving emails from these individuals stating that the payment wasn't received. Speedy Cash deactivated my account however they still want an additional payment. Can you ask this company what is their physical mailing address. I do not want this company speedy Cash to become a negative creditor on my credit report because it will be coming issue for me.
Regards,
******* *******Customer Answer
Date: 09/10/2024
This is evidence that speedy Cash did take a payment from me on September September the 5th. Then I caught up there twice to try to have them to reverse it. They weren't helpful and they were disrespectful therefore I contacted better Business bureau. Now they are sending me emails stating that the payment on September 5th was unsuccessful.. this company has deactivated my account however they are still contacting me through email. I don't want this discrepancy on their end to end up on my credit report . As a regulatory negative payment historyBusiness Response
Date: 09/16/2024
September 16, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the rebuttal referencing the complaint filed by ******* ******* (Complainant). ****************** DBA Speedy Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they have evidence showing Speedy Cash did take a payment from them on September 5, 2024. They received an email stating the payment was unsuccessful despite their account being deactivated.
To address the Complainants concern regarding the payment attempted on September 5, 2024, it is important to note that the screenshot provided with their complaint reflected the payment as still processing. The payment returned as unsuccessful on September 9, 2024; therefore, an email was sent to the Complainant as they are opted in for email communications. Because the loan still contains a balance, we have attempted to contact the Complainant regarding repayment options. The Complainant has a payment due September 23, 2024, in the amount of $300.00.
If the Complainant has evidence to the contrary supporting the payment made on September 5, 2024,did in fact clear their bank account, we request them to send in a 30-day bank statement showing the payment as posted to ************************************
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 09/24/2024
As a 9/20 2024 I have mailed speedy Cash this my last and final payment that was due on September 23rd 2024. I am providing a screenshot so that I won't have any problems in the future, with this company trying to put this payday loan on my credit reportInitial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I been paying on this loan since last year September I borrowed 2700dollars and pay them 316dollars a month and nothing is going toded the loan every time I go it's a new contract so far I have paid them 3792.dollars and I still have a balance of 2474.dollars no one told me it was a 30day loan so every time I go to pay it's a new contract they give me to sign that means I will be just giving them money I do have I can't read the writing on there computer but no one told me it was a 30day loan please help me find out why none of this money is going tode the loanBusiness Response
Date: 09/04/2024
September 4, 2024
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***** **** (Complainant). **************************** DBA InstaLoan, a member of the Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they contracted a loan for $2,700.00 in September of 2023, and they have been paying $316.00 per month, however that is not being applied toward the loan as every visit they sign a new contract. The Complainant states they have paid $3,792.00 and still have a balance of $2,474.00. The Complainant claims no one told them it was a 30-day loan, and they cannot read the writing on the computer. They are requesting to know where the payments are being applied.
A review of InstaLoan records reveals that on September 18, 2023, a thirty (30) day loan was obtained in the principal amount financed of $1,851.90 at a storefront in *****, **. The Complainant granted a security interest in a 2015 ****** Altima with a VIN ending in ******. The loan was contracted to be repaid in full in the amount of $1,922.06 on October 18, 2023. However, to the extent they chose not to repay the entire balance, they could, at a minimum, refinance payment and enter into a new loan. On October 19, 2023, the Complainant made a minimum payment of $248.82 and refinanced their existing loan of $1,674.75. The loan was contracted to be repaid in full in the amount of $1,915.97, on November 18, 2023.
Between October 28, 2023, and July 25, 2024, the Complainant refinanced their loan on eight (8) more occasions, borrowing an additional $800.00 total. The final refinance was completed on August 29, 2024, in which the Complainant made a payment of $316.06 and refinanced their loan for the remaining balance of $2,474.75. The loan was contracted to be repaid in full in the amount of $2,793.76, on September 28, 2024.
At the time of loan origination, the Complainant signed a Consumer Finance Loan and Security Agreement that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and **************** signing the loan agreements, the *********** acknowledged their understanding of the terms and conditions of the loans. The loans obtained by the Complainant are single pay loans. The Complainant has yet to make a payment in full for any loan, but rather has chosen to make small payments and refinance the remaining balance.
It is important to note that ********* encourages customers to use this product as a short-term financial solution. The balance may be paid back at any time with no penalty for early payoff. Further, if the Complainant wanted to cancel the agreement, the agreement states that customers may cancel the agreement by returning the check by which InstaLoan disbursed the loan proceeds or an equivalent amount of cash to us by the close of business on the business day following the date of the agreement.
InstaLoan believes that the conditions of the loan were clearly disclosed and cannot find any evidence of wrongdoing. Should the Complainant have any further questions regarding their account we encourage them to contact InstaLoan at *************.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at ************************************.
Sincerely,
BSG Consumer Complaints
**********************
****************Customer Answer
Date: 09/11/2024
[If you your complaint.]
Complaint: 22214795
I am rejecting this response because: I have already paid them over the amount that I borrowed if I continue I will have paid them 5000 dollars that's a new car payment why are they keep taking my money I don't have my mortgage is behind because of this
Regards,
***** ****Initial Complaint
Date:08/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a $200 loan on 08/27/2014. Told staff I would be in to pay it off in full the following Tuesday. Was told they’d hold my title and not send to DMV. Went in today 08/29/2014 two days after taking loan out to pay in full. Sat there for an hour. Title no where to be found.Business Response
Date: 09/03/2024
************
Thank you for the opportunity to respond to the complaint filed by **** ***** (Complainant). TitleMax of Nevada, Inc. DBA TitleMax, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they contracted a loan for $200.00 on August 27, 2024, and advised a TitleMax employee they would pay the loan on the following Tuesday. The Complainant claims they were assured TitleMax would hold their title and not send it to the DMV. The Complainant visited the TitleMax location on August 29, 2024, to pay the loan, however, their title was not available. The Complainant states that they will not pay anything until they are informed that the title has been found and they will not pay any accrued interest.
A review of TitleMax records reveals that on August 27, 2024, a title loan was obtained in the principal amount financed of $220.00 at a storefront in Reno, NV. The Complainant granted a security interest in a 2017 Ford Focus with a VIN ending in ******. The loan was contracted to be repaid in six (6) monthly payments in the amount of $60.56 beginning on September 26, 2024, and a final payment of $60.55 on March 25, 2024.
Regarding the Complainant’s concern that they were not provided with a title to their vehicle after paying off the loan, a review of our records shows on August 29, 2024, TitleMax received a payment of $222.89. TitleMax contacted the Complainant on August 30, 2024, however the Complainant could not pick up the title at that time and asked TitleMax to refrain from sending the title through postal mail. The Complainant returned to TitleMax on August 31, 2024, and successfully completed pick up of the title. As the payment of $222.89 on August 29, 2024, paid the loan in full, no further interest will accrue, and the loan is considered closed.
TitleMax believes that the conditions of the loan were clearly disclosed and finds no discrepancy or concern in how the transaction was processed. We encourage the Complainant to call Customer Service at ###-###-#### for questions regarding their account.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
**************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company loan me $900 I have payed $2,335 they said I still have to pay for the next 6months they take 2 payments out one of $222.50 the first week the second week $210 of each month. They never told me it was such high interest all they told me was I was going to do 6 payments this is a lot of money for the mount they loan me. I cant afford this I have tried talking to them and nothing has been resolved they want me to pay them for the next 6months this is a robberyBusiness Response
Date: 08/29/2024
August 28, 2024
Better Business Bureau
****************
*****************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***************************.
(Complainant). SCIL Texas, LLC, DBA Speedy ****, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they were never told their loan was high interest and were told they still have to pay for the next six (6) months. They request no further contact from the company.
SCIL Texas, LLC, DBA Speedy **** is a registered Texas Credit Access Business (CAB) and assists consumers in obtaining loans from willing,unaffiliated lenders and services the resulting loans. Speedy **** services the loan but is not a lender in *****. Speedy **** charges a CAB fee in the amount permitted by Texas law.
A review of Speedy **** records reveals that on February 5, 2024, the Complainant obtained a loan online with TXCSO, ***** in the principal amount financed of $750.00. The loan was contracted to be repaid in twelve (12) bi-weekly payments of $210.00, beginning February *******, and a final payment of $996.78, representing the final CAB fee,principal, and lender interest, due August 3, 2024. On July 23, 2024, when the minimum payment was not received, the account entered a past due status for a third time during the life of the loan. Thereafter, collection activities commenced as permitted by law. Speedy **** attempted to contact the Complainant in an effort to assist with repayment but was unsuccessful.
At the time of loan origination, the Complainant signed a loan agreement that clearly discloses the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth-in-Lending Act and **************** signing the loan agreement, the Complainant acknowledged their understanding of the terms and conditions of the loan. Further, Speedy **** encourages customers to use this product as a short-term financial solution and whenever possible, pay off early to avoid accruing interest. The balance may be paid back at any time with no penalty for early payoff.
We have updated the Complainants contact information to reflect no further contact. This does not negate the Complainants obligation to repay their loan nor Speedy **** rights in our efforts to recover the outstanding balance on the Complainants account.
********************** **** believes that the conditions of the loan were clearly disclosed and finds no discrepancy or concern in how the transaction was processed. Speedy **** understands that unforeseen circumstances may occasionally arise that result in temporary financial setbacks. Accordingly, Speedy **** is willing to discuss mutually satisfactory repayment arrangements in order to assist the Complainant in paying back their loan. We encourage the Complainant to contact Speedy **** at ************** to discuss a mutually agreeable payment arrangement.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a loan from the company $1,400 exactly they never told me it was 600% of interest I have paid $3,000 and they say I still have to pay them for another 6months. They take out of my account $293 every 2 weeks I have asked to stop and they still do i have talked to my bank and they say theres nothing they can do about it. They company Takes the money out every 1st and 15th of each month this is a highway robbery to pay over 600% of interest for $1,400 I cant afford it I am about to get my car repo cuz I cant keep the money In my account and my bank says I have to close my account and open an new one I dont think this is fair at all. Please help meBusiness Response
Date: 08/25/2024
August 23, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ********************* (Complainant). SCIL Texas, LLC, DBA Speedy ****, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they signed for a $1,400.00 loan but were never informed of the 600% interest. They are unable to make payment every two weeks and asked for it to stop but payments are still being made. They are falling into some financial difficulties and want no further contact by the business.
SCIL Texas, LLC,DBA Speedy **** is a registered Texas Credit Access Business (CAB) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. Speedy **** services the loan but is not a lender in *****. Speedy **** charges a CAB fee in the amount permitted by Texas law.
A review of Speedy **** records reveals that on April 26, 2024, the Complainant obtained a loan in the principal amount financed of $1,405.00 online. The loan was contracted to be repaid in eleven (11) payments of $391.62, due every other Monday beginning May 13, 2024, and a final payment of $391.68, due October 14, 2024.Payment history indicates that there have been seven (7) payments in the total amount of $2,741.34 made on the loan. As of the date of this response, the Complainants loan currently has a balance of $1,374.63 but is subject to change due to interest and/or fees that may be accruing.
At the time of loan origination, the Complainant signed a Promissory Note that clearly discloses the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth-in-Lending Act and **************** signing the loan agreement, the Complainant acknowledged their understanding of the terms and conditions of the loan.
On August *******, the Complainant's authorization for Automated Clearing House (ACH)transactions was revoked. The company promptly ceased all communication with the Complainant as per the request. It is important to note that the Complainant is still responsible for their loan. Payments will need to be made manually.
Speedy **** understands that unforeseen circumstances may occasionally arise that result in temporary financial setbacks. Accordingly, Speedy **** is willing to discuss mutually satisfactory repayment arrangements in order to assist the Complainant in paying back their loan. We encourage the Complainant to contact Speedy **** at ************** to discuss a mutually agreeable payment plan.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my car towed by titlemax and at the time of it being towed it was still operable. When I went to pick my car up from the tow yard they told me my car could not be driven because my tire was wobbling. The part where the tire sits and the lug nuts attach is broken. My car has been in the tow yard for almost two months. I just want my car fixed and returned to me in driving condition.Business Response
Date: 08/23/2024
August 23, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***************** (Complainant). TitleMax of Georgia,Inc., DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states their car was towed when it was operable but when they went to pick up the car, the tow yard advised the Complainant that the car could not be driven because the tire was wobbling due to the part where the tire sits, and the lug nuts attached being broken. The Complainant states that the car was in the tow yard for almost 2 months, and they request for the car to be fixed and returned to them in driving condition.
A review of TitleMax records reveals that on May 15, 2023, a **** Transaction was obtained in the principal amount financed of $418.00 at a storefront in ********, **. The Complainant granted a security interest in a 2001 ****** Camry with a VIN ending in ******. The **** was contracted to be repaid in full in the amount of $493.20 on June 14, 2023. However,to the extent they chose to pay the entire balance, the Complainant could pay the outstanding pawnshop charge, enter into a new agreement, and renew the **** for an additional thirty (30) days. On May 17, 2023, the Complainant made a minimum payment of $5.01 and refinanced their existing **** of $418.00, borrowing an additional $450.00.The **** was contracted to be repaid in full in the amount of $868.00, on July 16, 2023.
Between July 3, 2023, and April 10, 2024, the Complainant refinanced their **** on four more occasions. Due to nonpayment, on May 10, 2024, the account was placed in a past due status. On June 26, 2024, the vehicle was repossessed and a repossession fee of $50.00 was assessed onto the account. On July 8, 2024, the Complainant made a payment in the amount of $265.50 to redeem their vehicle and refinanced their **** for the remaining balance of $862.00. The **** was contracted to be repaid in full in the amount of $969.75, on August 7, 2024.
Regarding the alleged damage to the Complainants vehicle done by the repossession company, please note TitleMax is actively investigating the issue with its third-party recovery vendor and have forwarded their claim to the proper members of management for further investigation. Should any evidence of improper repossession and towing procedures be discovered, the Complainant will be contacted directly for remediation.
TitleMax believes that the conditions of the **** were clearly disclosed and finds no discrepancy or concern in how the transaction was processed. We encourage the Complainant to call **************** at ************* for additional questions regarding their account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************
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