Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 434 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept 1st I applied for a payday loan from Cash Central and was approved for 400. When I went and looked at my info, I noticed that almost ALL of the information was incorrect. Bank account number, Drivers license, work start date. I immediately reached out by email to inform them and included ALL of the correct info to customer support but got no response. I got an email telling me that the loan would be deposited, but because the info was not showing as updated, I assumed it was a scam. Fast forward to Sept 6th, I got an email telling me that they will be withdrawing money on the 12th of September but I NEVER GOT ANYTHING FROM THEM! I sent more emails informing them of the mistake again but no response. I told them they need to find out who they gave the money to and try to collect from them. I do not want them to try and pay themselves for something that I never got. I am contacting my bank to close my account and open another one due to fraud.
Business Response
Date: 09/08/2022
Thank you for the opportunity to respond to the complaint filed by ****** ***** (Complainant). Buckeye Check Cashing of Tennessee, LLC dba easymoney, (aka Cash Central), a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states on September 1, 2022, she applied for a loan from Cash Central and was approved; however, when she checked the information regarding the bank account where the loan funds were to be deposited, she noticed that the information was incorrect. She states that she sought to contact Cash Central, but she never heard back and assumed this was a scam. Then on September 6, 2022, she received an email from Cash Central stating payment in full would be collected. The Complainant states that she does not want Cash Central to collect on a loan that she never received.
A review of our records revealed, on September 1, 2022, Cash Central was presented with an online loan application in the Complainant’s name from a third-party lead provider. Given the time of night the application was received, it was actually approved on September 2, 2022. This payday loan was in the amount of $400.00 with a finance charge of $70.56, and a due date of September 12, 2022. The loan was funded the following business day on September 6, 2022, by an electronic transfer of funds to the bank account provided on the application.
Cash Central did receive an email from the Complainant on September 2, 2022, notifying us of alleged incorrect information as to the bank account. However, by the time this email was reviewed and processed, the time for making any changes to the designated receiving bank had passed and the EFT file for this loan had already been submitted to our bank for the funds to be deposited on the next business day.
It is important to recognize that all information on the online loan application is entered by the applicant, including the bank account number. As part of the verification process, Cash Central attempted to contact the Complainant by phone, but there was no answer, and while a message was left, the call was not returned. However, later the Complainant did respond to our automated verification process which she completed via a link sent by us to the cell phone number that we had on file for her.
The Complainant’s name, address, and bank account information was provided on the loan agreement which consumers are required to review and sign prior to the loan being funded. If the information is incorrect, consumers should not sign the loan agreement. By signing a consumer authorizes Cash Central to deposit funds to the designated bank account number listed on the loan agreement.
Through subsequent correspondence with the Complainant, it has been determined that the bank account listed on the loan agreement was in fact their bank account, but just not the one she wished to receive the funds. The Complainant has since made it very clear that she does not wish to have a loan with Cash Central and since the loan was in the rescission period, we have rescinded the loan. Proper recission of the loan requires the funds provided be returned, however. Should this repayment be completed successfully, the loan will be deemed paid and fully rescinded, and the Complainant will not be charged and fees or interest, but for the return of the amount deposited into her bank account. If the rescission payment is not successful, then collection efforts to recover the principal amount of the loan and all other amounts owed will commence as allowed by law.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
**** ******* **** **** ******* ** *****Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The PayDay loan store that issued my loan closed. This prevented me from re-loaning.
The store instructed me to let the check get sent back and collections would work out a suitable payment plan.
They have attempted numerous times to put the check thru my bank. I cannot pay them if they keep making my account negative with fees then charging me returned fees from them.
I have contacted them for a payment plan and they won't do anything more than 3 payments. This is not reasonable. I offered $100 per paycheck. They want nearly $250. The company sent me a bill. I have attached it
Business Response
Date: 09/06/2022
Thank you for the opportunity to respond to the complaint filed by ******** ******* (Complainant). Check Into Cash (CIC), a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states the store where they obtained their payday loan closed preventing them from being able to re-loan. They claim the store instructed them to allow their loan check to return from the bank and then our Collections Department would work out a suitable payment plan; however, the check has run through their bank account several times causing fees and not allowing them to pay CIC. The Complaint states they have contacted CIC regarding a payment plan, but CIC will not do anything more than three payments, which they consider to be unreasonable. They are requesting a reasonable payment plan.
A review or our records shows on July 1, 2022, the Complainant obtained a payday loan from CIC in the amount of $600.00 with a finance charge of $77.00 and a due date of July 18, 2022. When payment was not received by the due date, the Complainant’s loan check was deposited as outlined in the loan agreement. On July 25, 2022, the Complainant’s check returned for insufficient funds and the account defaulted and was placed with our Collections Department.
Since the Complainant’s check returned for insufficient funds, two ACH payments have been processed as disclosed and authorized in the loan agreement, the first on August 18, 2022, and the second on August 26, 2022; neither payment was successful. Currently, there is an outstanding balance of $708.14 which includes the one time return check fee of $31.14.
The store where the Complainant obtained their loan did close; however, not until after the Complainant’s loan was due. If the Complainant wished to pay their loan in full and then reborrow, the CIC location was open and operational to do so.
Regarding the statement that CIC’s Collection Department has not agreed to a reasonable payment arrangement, CIC sympathizes with the Complainant and the current financial hardship they are experiencing, and we understand that at this time the Complainant is unable to pay the loan in three installment payments. The account was sent to management for review and given the account history and current status, we would be happy to accept the Complainant’s repayment offer of biweekly payments of $100.00. We ask the Complainant to contact our Collections Department at ###-###-#### to confirm the repayment arrangement and to establish the payment due dates.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
**** ******* **** **** ******* ** *****Customer Answer
Date: 09/07/2022
No I could not have re-loaned. The store clerk did not allow me to. So why don't you re think this. They said I had to pay it off in full.
Regards,
******** *******Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know what kind of scam these people are trying to run. My credit report shows I only owe them $278. I am trying to get my debts paid down as best I can. I am on disability and my funds are limited. These people are threatening me and are saying my balance is $1250? And that I can pay a one time payment of $565? And I have 12 hours to answer them? This is first rate harrassment. Can you please help me with this situation? I attached a copy of the email I got from them. Thank you. ******* ********Business Response
Date: 09/06/2022
September 6, 2022
Better Business Bureau
**** ****** **** ********* ** *****
RE: BBB Complaint ID 17805916
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ******* ******** (Complainant). Speedy Cash, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that a debt collector is contacting them by email in a harassing and threatening manner to collect an alleged debt.
Speedy Cash’s records indicates that the Complainant has an outstanding loan with Speedy Cash; however, Speedy Cash strongly denies the correspondence mentioned within the complaint was from Speedy Cash or authorized on its behalf. Furthermore, Speedy Cash abides by the Fair Debt Collection Practices Act and does not engage in threatening or harassing tactics in order to collect legitimate debt.
Speedy Cash is not affiliated in any way with Speedy Cash Payday Loan, Attorney ***** R. ********, attorney.*****.r.********@gmail.com and has no record of loan account #196678 for the Complainant. Speedy Cash is aware that, unfortunately, bad actors are posing as legitimate lenders in an attempt to defraud unsuspecting consumers. Speedy Cash encourages consumers to report all such fraudsters to local law enforcement agencies. Speedy Cash will cooperate with all applicable law enforcement officials in their efforts to investigate and identify those bad actors who perpetrate fraud on unsuspecting consumers utilizing legitimate businesses information, including trademarks, logos, addresses and similar information.
The Complainant is invited to visit Speedy Cash’s website, ************************, to learn more about how to protect against such fraudulent acts. Additionally, the Complainant may contact Speedy Cash directly at 1-877-336-9392 to determine the legitimacy of any call or correspondence claiming to be from Speedy Cash.
With regards to the outstanding loan that the Complainant obtained from Speedy Cash, our records show the account was sent to an unaffiliated third-party collection agency, Ad Astra Recovery Services, for collections as a result of its delinquent status. The Complainant is encouraged to contact Ad Astra at 1-866-398-2089 with any further questions regarding her loan account, or to make arrangements to pay the outstanding balance.
We hope that we have fully addressed the complaint. Should she or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017Initial Complaint
Date:08/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/24/22 I went to the branch #*** to pick up a Western Union check for $5,000. The teller told me they did not have that kind of cash on hand but she could put it on a Visa card and i could take it to my bank and they could download the monies from the Visa to my checking account. I completed the necessary forms and left to my bank. My bank received a exeeds amt limit on the card. So I called the 800 number on the back of the card and was infirmed it would cost me $150 to transfer the monies to my checking account. What i had done was opened an account with green dot bank. The teller did not tell me that was what she was enrolling me into another bank account. The only way I can get cash off this card and not be charged a fee is at $100 withdrawals at the check cashing place. This $5,000 was an emergency transfer from **** ** ******* from ****Business Response
Date: 08/31/2022
Thank you for the opportunity to respond to the complaint filed by ***** ******* (Complainant). California Check Cashing Stores, LLC (CCCS), a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states on August 24, 2022, they went to a CCCS location to pick up a Western Union check for $5,000.00. The Complainant alleges the CCCS teller told them they did not have that amount of cash on hand, but that they could put the funds on a Visa card and the Complainant could take it to their bank and download the funds to their checking account. However, when the Complainant went to their bank, the bank received an exceeds amount limit on the card, and when the complainant called the Visa card, it was explained that it would cost $150.00 to transfer the funds to their checking account. The Complainant alleges the CCCS teller did not explain that they were enrolling the Complainant into another bank account, and the only way they can get the funds off the card without a fee is to make $100.00 withdrawals from the CCCS location. The Complainant is requesting a refund.
A review of our records revealed, on August 25, 2022, the Complainant visited a CCCS location and received a Western Union wire transfer in the amount of $5,000.00. The location did not have the funds available and offered to load the funds onto a Green Dot Prepaid Visa card to which the Complainant agreed. At the time of transaction, the Complainant was provided with the terms and conditions for the prepaid Visa including all fees and charges associate with using the card.
It is always our intent to provide consumers with financial solutions that work for them. In this situation, the Complainant was needing to receive a Western Union wire transfer and since the store did not have the funds available, the Complainant agreed to have the funds loaded onto a Green Dot Prepaid Visa card which can be used over the phone, online, and for in person transactions. Green Dot, due to security reasons, does have a daily limit of $2,500.00 which is why the Complainant’s bank received the exceed limit error when attempting to remove the funds from the card.
We sympathize with the Complainant’s situation and as a courtesy, are willing to cover the fees associated with withdrawing the funds from the card. We have attempted to contact the Complainant to discuss their options but have been unable to reach them. We ask they call CCCS Customer Service at ###-###-#### for further assistance.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
*** ******* **** **** ******* ** *****Customer Answer
Date: 09/09/2022
I accept the business's response to resolve this complaint.
Regards,
***** *******Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ive been making my payments of $56.69 they added a lot of finance fees to it . and only got like $8.67 credit a month out of my $215 limit which would take me like 36 to 48 months to pay it off . i cant keep doing that i'm on a fixed income for the billing adjustment i want a credit of at least $62.63 . which will be my past due that will be due which is $97.41 or a little lessBusiness Response
Date: 08/26/2022
Thank you for the opportunity to respond to the complaint filed by ****** *** (Complainant). Concord Finance Inc, dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states he was approved for a loan of $215.00; however, even with making payments of $56.69, it will take 36 to 48 months to pay the loan in full due to all the finance fees. The Complainant is also questioning how his payments are being applied to his outstanding balance. The Complainant is requesting a credit of at least $62.63 and that his bank account and debit card be removed.
Our records show, on May 3, 2022, the Complainant was approved for an online line of credit in the amount of $215.00 and on May 4, 2022, $133.00 was funded to the checking account on file. From May 5, 2022, to June 19, 2022, the Complainant completed six additional draws totaling $82.00 bringing the total amount borrowed to $223.00. During that time, he made three payments, $33.80 on June 3, 2022, $19.00 on July 1, 2022, and $0.25 on June 11, 2022, for a total of $52.82 in payments made on the loan. The account currently has an outstanding balance of $350.16.
As part of the process of requesting a loan, consumers are presented with the loan agreement which includes the Federal Truth in Lending Disclosures for open-end loans setting forth the Annual Percentage Rate (APR), annual fees, and total amount of the line of credit granted. The agreement also includes how the balance is calculated and how fees and interest are charged to the account. The contract must be reviewed before the loan is signed.
Regarding the statement that it will take the complainant 36 to 48 months to pay the loan in full and questioning how the payments are being applied, payments are applied as outlined in the signed loan agreement (see below). The Complainant has failed to pay the minimum payment due each month allowing the interest to accrue which lowers the amount of payment applied to the principal balance when a payment is made. Furthermore, there is no record of any payment received in the amount of $56.69 as stated in the complaint. If the Complainant has evidence of such payment, we ask they provide documentation so we may investigate.
Regarding the Complainant’s request for a credit, no credit will be issued at this time. However, as a courtesy, we have suspended the interest on the loan and all future payments received will be applied to the current outstanding balance.
We have deleted all debit cards on file and stopped all future ACH Payments. The Complainant will have to initiate each payment as no automatic payments will be processed. Please understand that these actions stop all further advances.
If the complainant wishes to update his banking information for future payments, he can do so by visiting a Speedy Cash location, contacting Speedy Cash’s Internet Lending department at ###-###-####, or logging into his online portal.
It is important to note, payments made on this account are dependent on the Complainant initiating them; however, that does not negate the requirement for a minimum monthly payment to be received. If the minimum monthly payment is not received, Speedy Cash is within their rights to default the loan and require balance in full at that time.
We have included a copy of the Complainant’s loan agreement with this response and hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
**** ******* **** **** ******* ** *****Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2. SPEEDYCASH Here is a summary of my interactions with the SPEEDY CASH/CURO over the past month On July 25, 2022, there was an inquiry of my credit by Speedy Cash/Curo. However, such was not authorized by myself as I have never even been to a Speedy Cash before.
On 08/14/2022, I was made aware of a "hard inquiry" made on my Experian credit report. Upon closer examination, I saw that Speedy Cash/Curo was the company who obtained a copy of my credit report on 7/25/2022. I've never consulted with this company and I did not give them or anyone else permission to obtain a credit report using my personal information.
Business Response
Date: 08/19/2022
Thank you for the opportunity to respond to the complaint filed by ***** ******** (Complainant). Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
A review of our records revealed, on July 25, 2022, a credit application was submitted through www.speedycash.com using the Complainant’s personal identifying information. Speedy Cash recognizes the seriousness of identity theft and has extensive measures in place to help mitigate the fraudulent use of unlawfully obtained data. In this instance, these measures were able to prevent the approval of a loan that did not meet the underwriting and business guidelines for lending set by Speedy Cash.
Speedy Cash has submitted a request to credit reporting agencies to delete the credit inquiry. Please note, the deletion process usually takes between thirty (30) and forty-five (45) days to complete.
Speedy Cash strongly urges any consumer who suspects that their information has been compromised to report such incidents to all applicable law enforcement agencies and take all possible precautions to secure their personal identification and financial information. Speedy Cash will fully cooperate with any appropriate law enforcement agency in their efforts to investigate such crimes. The Complainant can also contact Speedy Cash’s Fraud Department directly at ###-###-#### with any further questions.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
*********Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 29, 2016 I entered entered into an Installment Loan and Promissory Note (“Promissory Note”) with Speedy Cash, which provided that Defendant would loan $2,980.60 to me at an Annual Percentage Rate (APR) of 135.67% (“Subject Loan”) APR. This was not known by me until months later!
Speedy cash knowingly and intentionally issuing loans at interest rates that are unconscionable, and objectively unreasonable, in other words Speedy Cash has routinely engaged in unlawful business practices.
It was too late when I learned Speedy Cash violate Cal. Fin. C. § 22303, as they violate Cal. Civ. Code § 1670.5. See De La Torre v. Cashcall Inc., No. S241434, 2018 Cal. LEXIS 5749, at *43 (Aug. 13, 2018). § 22303 and/or Cal. C. § 1670.5, Speedy Cash violated California’s Unfair Competition Law, Bus. & Prof. Code §§ 17200, et seq., which provides a cause of action for an “unlawful” business act or practice perpetrated on consumers.
I suffered actual monetary financial injury not just by falling for their crazy loan terms (they were advertising EVERYWHERE so I thought they were legit). But also after I could no longer pay the crazy amounts and my debt was sold off.
National Credit Adjusters because new harassers. But I received an email offering me a one time ever settlement offer: if I paid $226 it would settle my debt. I borrowed money and my sister paid it so I wouldn’t be harassed.
The letters have never stopped! And the negative marks won’t be deleted by TransUnion, Equifax and Experian! I’ve been sending letters since March 2020 and I have just been ignored for over 24 months.
Business Response
Date: 08/12/2022
On Thu, Aug 11, 2022 at 5:06 PM ***** **** <**************> wrote:
Hi *********,
CCF had several complaints import in from other BBB offices in the past few days. Can I please have a few more days to investigate and respond to these? Please see the complaint ID’s below.
Complaint ID
17690211
Thank You
***** ****
Director, Operations Support | Community Choice Financial®
Direct ###-###-#### | Mobile ###-###-#### | Fax ###-###-####
5165 Emerald Pkwy, Suite 100, Dublin, OH 43017
************** | www.ccfi.com
Business Response
Date: 08/16/2022
August 16, 2022
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 17690211
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ****** ****** (Complainant). Speedy Cash, a member of the Community Choice Financial® (CCF) appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the incident in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states on April 29, 2016, they obtained an installment loan from Speedy Cash for $2,980.60 with an annual percentage rate (APR) of 135.67%. The Complainant claims they had no knowledge of the APR until months later. The Complainant alleges that Speedy Cash knowingly and intentionally issues loans at interest rates that are unconscionable and has routinely engaged in unlawful business practices. The Complainant claims to have suffered monetary financial injury due to Speedy Cash’s violation of California state laws. The Complainant states that due to their inability to pay, the loan was sold to National Credit Adjusters who has harassed them, and while the Complainant has been sending them letters since March 2020, National Credit Adjusters will not delete the negative marks with TransUnion, Equifax, and Experian. They are requesting a billing adjustment and a correction to their credit report.
A review of our records revealed, on April 26, 2016, the Complainant obtained an installment loan with Speedy Cash in the amount of $2,600.00, with a finance charge of $9,713.55 and a payment schedule of 41 monthly payment for $293.25 starting on May 25, 2016, and one final payment for $290.30 due on October 23, 2019. From April 26, 2016, to October 23, 2019, the Complainant made a total of $1,173.00 in payments. Due to nonpayment, the account defaulted and on December 24, 2019, the account was sold to National Credit Adjusters who may be reached at (800)-542-1048.
As part of the process of requesting a loan, consumers are presented with the contract which includes the Federal Truth in Lending Disclosures, where the APR, finance charge, amount financed, and total of payments is presented. The contract must be reviewed before the loan is signed.
Regarding the Complainant’s allegations that Speedy Cash violated California state laws, Speedy Cash emphatically denies any wrongdoing. Speedy Cash is a state licensed lender and complies with all state and federal laws and regulations.
As to the Complainant’s request for a billing adjustment and a correction to their credit report, Speedy Cash is no longer the owner of record for this account; all such requests should be made to National Credit Adjusters.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of Monday 7/25/2022 I requested Speedy Cash to remove my account and dispose of my personal information. Upon contacting them I was told that they are LEGALLY REQUIRED to keep MY personal information despite the fact that I do not have any loans, or business with the entity.Business Response
Date: 08/10/2022
August 10, 2022
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 17679290
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ******** ***** (Complainant). Speedy Cash, part of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states on July 25, 2022, they requested Speedy Cash remove their account and dispose of their personal information. The Complainant alleges that despite the fact they have no loans or business with Speedy Cash, they were advised that Speedy Cash is required by law to retain their personal information. They are requesting Speedy Cash remove their information from their database and no longer contact them regarding loans.
A review of our records revealed an application in the Complainant’s name was submitted to Speedy Cash five times from December 15, 2015, to July 25, 2022. Speedy Cash is a state licensed lender under the Deferred Deposit Transaction law (Cal. Fin. Code § 23000 et seq.) and California Financing Law (Cal. Fin. Code § 22000 et seq.) and is therefore subject to state record retention requirements. To comply with those regulatory requirements, the personal information we have collected from the Complainant as an applicant for a loan is not able to be deleted at this time (see Cal. Fin. Code §§ 23034 and 22157) see also Equal Credit Opportunity Act, 15 U.S.C. § 1691e).
Regarding the Complainant’s request for Speedy Cash to cease contacting them, we have removed the Complainant’s phone number, email, and mailing address from receiving any future marketing communications. If the Complainant continues to receive marketing communications from Speedy Cash, we ask they contact our Customer Service Department directly at ###-###-####.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017Customer Answer
Date: 08/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******** *****Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date is in the file I sent along with this complaint. I Don't remember ordering anything from a speedy #96 . I was charged without any notification also. I want my full refund also for what the bank has charged me for overdraft fees. I'm very very unhappy about this. This is the second time I've had to do this for the same thing. It's gotten the best of me and want it resolved. Thanks very much for the help , please keep me updated ThanksBusiness Response
Date: 08/17/2022
Thank you for the opportunity to respond to the complaint filed by ***** ***** (Complainant). SCIL Texas, LLC DBA Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states he does not remember ordering anything from a Speedy #96, and that they were charged without notification. They are requesting a refund for the payment and bank fees caused by the payment.
Speedy Cash’s records reflect that on July 22, 2022, the Complainant visited Speedy Cash online at www.speedycash.com and applied for and obtained a payday loan from *** ******* *********** *** in the principal amount financed of $350.00. Speedy Cash is a registered Texas Credit Access Business (“CAB”) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. Speedy Cash does not operate in Texas as a lender and does not originate loans. Speedy Cash services the loan and charges CAB fees as permitted by Texas state law.
The loan was contracted to be repaid in five payments of $98.00 beginning on August 1, 2022, for the CAB fee, and a final payment of $464.20 which includes the principal, lender interest and final CAB fee that is due on January 2, 2023. A review of the loan history shows that a payment of $98.00 was successfully processed on the payment due date from the bank account provided on the loan application and authorized for repayment when the Complainant signed the Optional Loan Payment Authorization.
Speedy Cash recognizes the seriousness of identity theft and has extensive measures in place to help mitigate the fraudulent use of unlawfully obtained data. When a debt dispute involves an allegation of fraud or identity theft, Speedy Cash’s procedure to investigate the dispute requires the consumer to send a copy of a filed police report or Federal Trade Commission (“FTC”) Identity Theft Affidavit indicating that the person has been a victim of identity theft. To date, no documentation has been received. An initial investigation into the claim of fraud using the information provided on the account did not reveal any basis in which to conclude that the loan obtained in the Complainant’s name is the result of fraud, or that the payment received on the loan account was unauthorized. However, given this complaint we have stopped ACH payments and all future payments will have to be initiated by the Complainant by either visiting a local Speedy Cash location, calling Customer Service, or logging into their account online.
We urge the Complainant to contact Speedy Cash directly at ###-###-#### in order to further assist them if they wish to pursue the claim of fraud. Given the nature of this complaint, we have forwarded it to Speedy Cash’s fraud department.
We hope that we have fully addressed the complaint. Should the Complaint or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
*** ******* **** **** ******* ** *****Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a payday loan with this company. The interest rates were extremely high. I got sick with COVID and lost one of my jobs. I was no longer able to pay. I have been struggling financially with all of my bills. I haven't been able to pay anything or make any arrangements until now. My account has been sent to collections and they are asking for over $3,000. I can't pay all of this. I didn't get nearly this amount of money.Business Response
Date: 08/16/2022
Thank you for the opportunity to respond to the complaint filed by ****** *** (Complainant). SCIL, Inc. dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states they obtained a payday loan with Speedy Cash; however, they got sick, lost one of their jobs, and was no longer able to pay for the loan. They state the account was sent to collections who are now asking to over $3,000.00; however, they did not borrow this amount of money. The Complainant is requesting a correction to their credit report and for the account to be removed from collections and a settlement offer made available.
A review of our records revealed, on July 16, 2021, the Complainant obtained an installment loan from Speedy Cash for $2,000.00 with a finance charge of $8,437.82 and a repayment schedule of 17 payments of $579.89 due every 30 days beginning on August 15, 2021, and one final payment of $579.69 due on January 7, 2023. No payments were received for this loan and on November 22, 2021, the loan defaulted and was placed with a nonaffiliated third-party ** ***** ******** ********* ***. (“** *****”).
Regarding the Complainant’s request for a correction to their credit report, Speedy Cash, under the terms of the Fair Credit Reporting Act, is required by law to report accurately. We have reviewed our credit reporting, and to the best of our knowledge, the account is being reported accurately. If the Complainant has evidence to the contrary, we ask they provide documentation so we may further investigate.
For the Complainant’s request for a settlement offer, Speedy Cash is no longer handling this account; therefore, we are unable to make or accept a settlement offer. We suggest the Complainant contact ** ***** who may be reached at ###-###-####.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
************
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