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Business Profile

Condominiums

Epcon Communities, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 3-yr old Epcon home, Newly built with all new appliances, etc. including what was to be a new furnace. But because Epcon neglected to turn off the furnace when they were installing the drywall, paint, etc., my "new" furnace pulled in all of the dust and debris from the building process, thus compromising its function and cleanliness. As you can see from the pictures attached, the filth was remarkable. The technician said it was the worst he had ever seen. Although the furnace is outside of the warranty, I believe it is reasonable for me to have waited until the furnace technician reported that the furnace was fluctuating on his meter and he recommended the cleaning, It would not be normal nor reasonable for a new homeowner to get the furnace cleaned within the one-year warranty period. One would logically assume the furnace was new and clean as it should have been as the cleaning entails dismantling the entire furnace. I have requested the cost of the cleaning from Epcon, but they declined to reimburse me. I believe it was their responsibility to provide me with a new, clean furnace. I am Requesting $285 for cleaning furnace.

    Business Response

    Date: 06/10/2025

    After reviewing this request, it has been determined that it was made on a home that had exceeded the warranty period.  Epcon will be working directly with the customer to gain resolution.

    Customer Answer

    Date: 06/16/2025

    Epcon said they would reimburse me in 7 to 10 days but I have not received a check or reimbursement as of today.  I will update you as soon as I get the money.  Hopefully soon.

    thanks for following up.

    ***** Gilbert 

     

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint on the anniversary of my closing date regarding my warranty issues 1) a crack in the concrete slab on my front porch. 2) A heating problem caused my heat to go out four times during the winter months, so the HVAC company requested I notify Epcon. 3) a bush that may need replacement.

    To date, I have not been contacted, nor to the best of my knowledge, has anyone been out to investigate my complaint. I have made four attempts to resubmit to **************************************. Which is no longer recognized as an email address.

    Business Response

    Date: 04/20/2023

    We are sorry you
    have had difficulty reaching our warranty department however we have no record
    of your email. The Charlotte Warranty email address is active and
    functioning. The phone number for Customer Service/Warranty is listed on the
    same page of the warranty manual as the email address and is also listed on the
    warranty sticker inside the kitchen cabinet. Homeowners who are having trouble
    contacting us by email typically reach us by phone or stop by the office to ask
    for assistance. In the past we have found that the owner mistyped the email
    address or they were having computer issues.

    In light of the circumstances and in the spirit of providing
    excellent customer service, we will be glad to look into the three items
    mentioned in the complaint and do our best to assist even through the Epcon
    warranty has expired. Please contact Epcon warranty at ###-###-####, weekdays
    from 8:00 am – 4:00 pm to report these items. 

  • Initial Complaint

    Date:12/01/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Epcon communities at Carr Farms, Ohio for a condo home in Sep 2021. The contract stated that the house would be completed between May and July 2022. Epcon kept delaying the process and moving the completion date.

    In the process I have lost money by renewing my current apartment lease on a short term basis. I am also at risk of losing my 12 month rate lock with my bank.

    On numerous occasions and communications they had assured me that the house would be completed by Dec 2022. On Dec 1 their latest communication states that they cannot give me a timeline for completion and it could take another 60-90 days.

    Business Response

    Date: 12/06/2022

    As with any new community
    site, development delays can occur unexpectedly. We understand the concerns of
    this home buyer and our Sales Manager has contacted him to work on a resolution.

Epcon Communities, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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