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Review fromScott B
Date: 02/21/2024
1 starScott B
Date: 02/21/2024
Epcon installed my solid core doors, including a glass door and exterior doors with half inch screws. My doors are falling off their hinges and their response is to replace a few of them with longer screws and told me that what they installed was adequate. I am left to wonder where else they used half inch screws. Epcon has a solid reputation but our experience was the complete opposite. I could go on and on with what we witnessed and have been subjected to thus far including harassment.
Epcon Communities, Inc.
Date: 03/07/2024
The screws in question are installed by the manufacturer of the pre-hung door and are standard practice across the industry. In situations where the screw loosens, albeit from use, removal of the door for painting etc., best practice is to add a longer screw to allow for a secure attachment through the jamb and into the framing member. This proven method resecures the door and allows for proper operation. As the Builder, we do not dictate the size of screw manufacturers or distributors use. They follow industry standards.
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