Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one and never even received it despite my card being charged immediately. Plus they make you buy a warranty. I tried to take it off, but was unable to remove it from my order.

  Business Response

  Date: 07/12/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  July 10, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
          The products Ms.
  ***** received from Stop Watt were the
  orders she placed. The package was delivered and tracked with the following USPS
  tracking number:
  
  ************************ – delivered 07/03/2023
  @ 12:07pm
  
     
  In the interest of 100% customer satisfaction Ms. *****’s orders have been canceled and refunded
  the total amount of $61.40. Before receiving the complaint from your office, we
  were unaware that Ms. ***** was
  unsatisfied with her purchase. Had Ms. ***** contacted us regarding her concerns we feel
  confident all of them would have been addressed and resolved.
  
      While all activity on this account
  matches the terms, conditions, and products posted on the site from which the
  orders were placed, we apologize for any confusion and hope we have resolved Ms. *****’s concerns.  The account has been closed, there is no remaining
  balance, and Ms. ***** can
  keep any products she has.
  

  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 07/12/2023

  I am rejecting this response because: They are using Elon musk to sell their products. He has no connection to them. He does not support them at all per Twitter. He stated that they are scamming people into buying their product. 
  

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received this product and would like a full refund.
  Order Number: ********** it says it was delivered, however it never was.

  Business Response

  Date: 07/05/2023

  Stop Watt
  7652 Sawmill Rd STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  July 5, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
      We regret any confusion that may have taken
  place when Mrs. ******* reached
  out to the customer service team. Even though we show tracking that the order
  was delivered, we will take the customer on their word that it was not. When
  our product is not working for a customer, regardless of the reason, our
  customer service team is trained to immediately offer a refund or replacement.
  We regret that our team did not address Mrs. *******’s concerns to her complete satisfaction.
  We have refunded the charge of $108.96, which represents all payments made by Mrs. *******. 
  The account is closed, and no additional activity will take place.  
  
  Sincerely yours,
  
  J**** W*****
  V.P.
  Consumer Relations

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3x of the stop watt energy savers and after reading reviews I realized this could be a scam. I immediately emailed stop watt and asked to cancel my order. I did not get a response from Stopwatt and they sent the product anyways. After the product arrived I decided to go ahead and see if it works. I am able to observe my energy consumption daily via an app from my electric company and it has not influenced or reduced my electric consumption. This product is a scam and should be taken off the market as the business is advertising false promises on a product that does absolutely nothing. It a box with a light on it.

  Business Response

  Date: 06/27/2023

  To
  whom it may concern,
  
      We regret any confusion that may have taken
  place when Mr. ***** reached out to the customer service team to return our product.
  When our product is not working for a customer, regardless of the reason, our
  customer service team is trained to immediately offer a refund or replacement.
  We regret that Mr. ***** did not receive our correspondence to the email he
  sent as we feel this would have resolved all concerns to his complete
  satisfaction.
  
      Upon receiving this complaint from
  your office, we immediately located the account to refund the payment. When
  attempting to process a full refund to Mr. *****'s card today we were alerted
  by the bank that he had disputed the charge and it was already credited to him
  in full.
  
      The account has been closed, no additional
  activity will take place, and Mr. ***** can keep any product that he has.  
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 07/01/2023

  Although I appreciate a response from Stopwatt, it doesn't change the fact that this company is taking advantage of the consumer by giving a false perception of what their product does. This product does not do what they claim it does by saving the consumer money by reducing wasted electrical consumption and they should be investigated further. Also they are using Elon Musk in their advertisements as a promoter but in fact Mr. Musk does not endorse this company. False advertising 

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was shorted 33.48 $ on refund policy say 100 percent received only 117.60 $ of a 151.08 refund

  Business Response

  Date: 06/21/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
                                                 
                                                                                                                       
  June 21, 2023
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  To whom it may concern;
      We regret any confusion that may have taken
  place when Mr. ****** reached out to the customer service team to return our product.
  When our product is not working for a customer, regardless of the reason, our
  customer service team is trained to immediately offer a refund or replacement.
  We regret that our team did not address Mr. ******’s concerns to his complete
  satisfaction. We have refunded the charge of $33.48, which included with the
  previous refund of $117.60, represents all payments made by Mr. ******.  The account is closed, no additional activity
  will take place.  
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations
  

  Customer Answer

  Date: 06/29/2023

  The complaint is resolved.  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Stop Watt energy saver online on 05/20/2023 and about 30 minutes later I decided to cancel my order, but they told me it had already shipped, so I said I would like my money back and they told me a couple of options I had, but I didn't like any of them. I used my debit card and the $63.85 was taken out of my account almost immediately. I sent approx. 4 more emails and said ok, I will go with option #1 which is return the Stop Watt and receive a 100% refund, but it would take 25-30 days. So my problem is that they will not answer my emails so that I can get an address where to send it back and a RMA #. It's pretty frustrating when something like this happens, all I want to do is return the product and get my refund.

  Business Response

  Date: 06/14/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  June 13, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern;
  
      We regret any confusion that may have taken
  place when Mr. ******* reached out to the customer service team to return our product.
  When our product is not working for a customer, regardless of the reason, our
  customer service team is trained to immediately offer a refund or replacement.
  We regret that our team did not address Mr. *******’s concerns to his complete
  satisfaction. The charge of $63.85, which represents all payments made by Mr.
  *******, has been refunded.  The account
  is closed, no additional activity will take place, and Mr. ******* may keep any
  product he has received.
  
  Sincerely yours
  
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 06/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order. Cancelled it next morning!! No answer back and have reached out to them 5 times. Item hasn't shipped and want to cancel and have my refund.

  Business Response

  Date: 07/05/2023

  We are responding to an “unanswered complaint” letter
  concerning our customer, ******* ********. After reviewing the customer order, we
  found that the customer emailed a customer service representative on 04/21/2023 when the order was cancelled and refunded.  The
  customer was informed there would be no further charges and she could keep any product
  she received. We apologize for any confusion and as we were unaware of this unanswered complaint. 
  
      We take both customer satisfaction
  and our rating with the BBB very seriously. We hope this resolves any issues and would ask the BBB to consider our rating prior to
  this missed complaint.
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item called "stop watt", they advertised
  it would save your electric bill monthly to a high degree. Instructions were to
  simply plug device into an electrical outlet in the house and it would do the
  rest. I watched my electric bill/invoice over a two month period for the
  savings, there was not any savings, reduction in electric cost. The device is a
  phony, non functional device as advertised. I emailed company 3 times, no
  response, I mailed them letter dated 10/01/2022, no response. I consider this
  to be a fraud company operating from address "7652 sawmill rd., suite 213,
  Dublin, oh, 43016.

  Business Response

  Date: 11/07/2022

  To whom it may concern.
  
  In
  researching the account, we found that Mr. ****** was refunded $59.00 on 10/19/2022.
  This represents all payments made by the customer. We are unsure why the
  customer has contacted your office as it appears the complaint has been
  resolved. If the customer has remaining questions, we encourage Mr. ****** to
  contact our customer service department @ (877) 636-6738.
  
  Sincerely,
  
  Max T
  V.P. Consumer Relations

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.