Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen on YouTube a video with *** **** talking about a device he invented that would save you money on your power bill. I felt sure it would be a legitimate company since *** **** invented it. The video said it would lower your power bill in half. I waited 3 months for my power bill to go down and it went up a little each month. I purchased it on June 6, 2023. The Order number was ********. And I payed $61.40. The packing slip read: **** ***** **** ** ***** **** **** ****** ** ******  It doesn't give me an address to return it or a phone number, only an email address. I want my money returned. This is false advertising and it doesn't work. My power bill went up not down.

  Business Response

  Date: 10/11/2023

  To
  whom it may concern,
  
  After a detailed review of our records, we
  have been unable to locate a ******* ****, or his address in our data base.  It doesn’t appear Mr. **** ordered any
  products directly from us, but it is possible he ordered from a currently
  unknown reseller. We will continue our research to ensure the linking to our
  brand with any unauthorized website is removed, as this goes against our agreements
  and policies, however; we have no order in our system from Mr. ****. We apologize
  that we are unable to assist more in isolating the exact company the product
  was ordered from.
  
      If the order was placed under a different
  name or address, or Mr. **** would simply discuss the issue with a live agent,
  he can reach us by phone at ###-###-####, by chat on
  our website stopwatts.com, or
  by email at [email protected]
  We hope Mr. **** can
  resolve his concerns.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 12/13/2023

  This is why I don't agree with business reply saying they don't have my name or address. I'm sending copy's of the box. And the email address is exactly the same.  Looking forward to hearing from you. 

  ******* ****.  *** **** ** **   *** *** *********** ** ****** 

  Business Response

  Date: 12/18/2023

  Upon review of the packaging photo supplied by Mr. **** we were able to locate the order. I apologize for the oversight and have refunded the $61.40 going back to the **** card ending in ****. Mr. **** account remains closed, no additional activity will take place, and he can keep any product that he has.
  
  Sincerely yours,
  
  
  ***** ******
  V.P. Consumer Relations
  

  Customer Answer

  Date: 12/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I am satisfied with the refund to be put back on my credit card. The credit i
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.  I will except the credit to be put back on my credit card. It has not been put on there yet. I will notify you after 30 days if it doesn't show up.
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 StopWatt products, energy savers,on Sept 20,2023. My order number is cf 99849536. I paid 112 dollars for these items.
  I found this companies adds online. I tried to research this company and found several sites that promoted it and some glowing testimonies. I assumed the product was legit.
  After ordering I went to BBB Website and read many negative testimonies.
  I know they used false advertising by implying that Elon Musk possibly invented it or endorsed it. This is not true. Most of the responses on BBB STATED that the product did not work. I feel like I’ve been scammed. My biggest concern is that this company now has my personal account number and will use it or sell it.
  I want a total refund and I will send there product back. I currently have not received the product. The tracking number is 9400111206215059565590..
  I also found a summary report on line that said this product may actually be a hazard for potential fire in your home. If you can help me it would be appreciated.
  Michael R *****

  Business Response

  Date: 10/11/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  (877) 636-6738
                                                 
                                                                                                                       
  October 11, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614) 486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
     
   Mr. ***** contacted our office
  regarding his concerns. We regret any confusion that may have taken place.  Mr. *****’s account has been refunded in full
  $132.85. The account has been closed and no additional activity will take place.
  
     Before receiving the complaint from
  your office, we were unaware Mr. ***** was unsatisfied
  with the resolution he received from customer service on 09/22/2023. At that time, customer service processed a full refund of $132.85
  at Mr. *****’s request. Mr. ***** did not indicate that he had any further concerns.
  If Mr. ***** needed further assistance, we regret that he did not feel comfortable
  contacting us again.
  
      It should be noted that the tracking
  number supplied in the complaint, **********************,
  shows that the product was delivered on September
  26, 09:26AM
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  *****
  ******
  V.P. Consumer Relations
  

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 09-01-2023
  Order Number: ********** Total: $112.86
  
  I have made multiple attempts via phone and e-mail to contact this company with no response.
  This equipment was falsely advertised and does not work. They also claimed that this was developed by Elon Musk & TESLA. They used a photo-shopped picture of Elon Musk. I only later found out it was a scam and that they had lied in the advertisements.

  Business Response

  Date: 09/19/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  September 19, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
       Mr.
  ***** contacted our office regarding his concerns. We regret any confusion that
  may have taken place.  Mr. *****’s
  account has been refunded in full $112.86. The account has been closed and no additional
  activity will take place.
  
     Before receiving the complaint from
  your office, we were unaware Mr. ***** was unsatisfied
  with the resolution he received from customer service on 09/17/2023. At that time, customer service processed a full refund of $112.86 at Mr. *****’s
  request. Mr. ***** did not indicate that he had any further concerns.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. It was only after filing this complaint that they addressed any of the e-mails I sent them. They never returned my calls. Thank you for your assistance. I do not believe they would have responded to my complaint without your help.
  

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th I ordered Stop Watt, order #******* to help save on my electric bill. Product did not help to save me any money on my electric bill. I emailed the company let them know I wanted a refund. They responded giving me two options for a refund.
  First option, I can return the product and get 100% refund. Once they received the product they would refund me and it would take 7-10 business days. Second option, I don’t need to return anything and they would discount on Stopwatt excluding shipping and would refund $29.90. I responded I would take the first option.
  I mailed the product back it was delivered to them August 10, 2023.
  
  I emailed supportW@stopwatt looking for my refund. They responded back stating they refunded my carding ending in 7843, on August 15th. I let them know I do not own a credit card ending in those 4 numbers and the credit card I used to purchase the product ends in 0043.
  
  I called them Tuesday morning Sept 5th. Asking for a refund and they kept telling me they sent the refund on the card ending in 7843. Again I explained to them i do not have a credit card ending in those 4 numbers. I then sent them another email with my Capital one Mastercard statement ending in 0043 that shows proof I used that credit card to make the purchase.

  Business Response

  Date: 09/11/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  September 11, 2023
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
      We regret any confusion that may have taken
  place when Ms. ********* reached out to the customer service team to return our
  product. When our product is not working for a customer, regardless of the
  reason, our customer service team is trained to immediately offer a refund or
  replacement. In researching the account, we found that the agent did make a
  refund to the card on file which was used for the purchase. This refund
  represents all payments made by Ms. *********. The account is closed, and no
  additional activity will take place.
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 09/12/2023

  I am rejecting this response because: they have not refunded my credit card.  I sent proof of payment on my capital on credit card ending in ****.  They are claiming that I used a credit card ending in ****.  I do not own any credit cards that end in those numbers.  I still expect a refund from them.
  

  Business Response

  Date: 09/20/2023

  We have processed a refund to the only card that we have on file for N****** *********. The refund was processed to the credit card ending in ****. We can only process a refund to a credit card that was entered into our system and charged. We encourage Ms. ********* to follow up with her credit card company.

  Customer Answer

  Date: 09/21/2023

  I accept the business's response to resolve this complaint.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad showing Elon Musk and Joanna Gaines on Facebook on August 23, 2023 advertising StopWatt a device that the ad stated Elon Mush developed to save everyone on their electricity bill. I have since learned that this is a scam and that neither Elon Musk nor Joanna Gaines are involved with this product and that the product does not work and could actually damage your electrical system. My credit card was charge by ESAVER a total of $172.54 for these devices on that date in 3 separate charges of $127.56, $24.99 and $19.99. I have disputed these charges with my credit card company. The devices have supposedly shipped but I have not received them and do not want them due to fraudulent advertising as stated in the attached document. I do not wish to contact the company directly for fear that they may continue to scam me in some fashion. These guys are slick. Even though my credit card company has said that they will not charge me for these, I would like the company to be held responsible for these charges and remove them from my credit card. They are useless devices.

  Business Response

  Date: 09/08/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016      
                                                                                                                       
  September 8, 2023
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  To whom it may concern,
  
       Ms. ******
  contacted our office regarding her concerns. We regret any confusion that may
  have taken place.  Ms. ******’s account has
  been refunded in full $172.54. The account has been closed and no additional activity
  will take place.
  
     Before receiving the complaint from
  your office, we were unaware Ms. ****** was unsatisfied
  with the resolution she received from customer service on 08/31/2023. At that time, customer service processed a full refund of $172.54 at Ms. ******’s
  request. Ms. ****** did not indicate that she had any further concerns. If Ms.
  ****** needed further assistance, we regret that she did not feel comfortable
  contacting us again.
  
      We want to make it explicitly clear
  that Stop Watt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  
  J****
  W*****
  V.P. Consumer Relations
  

  Customer Answer

  Date: 09/20/2023

  I accept the business's response to resolve this complaint.

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business falsely advertises products with endorsements and claims made by Elon Musk regarding the product’s performance. This I argue has been done without his consent. Complete made up and false advertising. Company overstates performance of product and inflated price comparative to products performance.

  Business Response

  Date: 08/30/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  August 29, 2023
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  To whom it may concern,
  
       In
  the interest of 100% customer satisfaction Mr. ******’s orders have been canceled and we have refunded
  the account in full $127.56. Before receiving the complaint from your office, we
  were unaware Mr. ****** was unsatisfied with his purchase.
  Had Mr. ****** contacted us regarding his concerns we feel
  confident all of them would have been addressed and resolved. The account has
  been closed and no additional activity will take place, Mr. ****** can keep any
  product he has.

      We want to make it explicitly clear
  that StopWatt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations

  Customer Answer

  Date: 08/31/2023

  I accept the business's response to resolve this complaint.

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised as if Elon Musk was representing. False information/ advertisement
  Device has done nothing it was promised to do

  Business Response

  Date: 08/30/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  August 29, 2023
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
       Mr.
  ***** contacted our office regarding his concerns. We regret any confusion that
  may have taken place.  Mr. *****’s account
  has been refunded in full $134.91. The account has been closed and no additional
  activity will take place, Mr. ***** can keep any product he has.
  
      We regret that customer service did not address
  Mr. *****’s concerns to his complete satisfaction.  The customer service received by Mr. ***** is
  not up to our standards and we are scheduling retraining for the agent
  involved.
  
      We want to make it explicitly clear
  that StopWatt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  
  J****
  W*****
  V.P. Consumer Relations

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the ad on StopWatt online n decided to get a couple since it sounded as if Elon Musk had made them. All they said about the devices sounded legit n when ordering they put down to many (4) n before I knew it it was showing a different item and now the truth comes out. Not a legit item n doesn’t save like they say. This is a scam on an old combat veteran n thousands of others.

  Business Response

  Date: 08/30/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  August 29, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
       In
  the interest of 100% customer satisfaction Mr. **********’s orders have been canceled and we have refunded
  the account in full $173.42. Before receiving the complaint from your office, we
  were unaware that Mr. ********** was unsatisfied
  with his purchase. Had Mr. ********** contacted us
  regarding his concerns we feel confident all of them would have been addressed
  and resolved.
  
      We want to make it explicitly clear
  that StopWatt is neither endorsed nor developed by any celebrity. We
  acknowledge that reports of overzealous affiliate marketers featuring
  unapproved, invalid, and untrue claims have surfaced. We distance ourselves
  from these misleading statements and prioritize delivering accurate information
  to our valued customers.
  
  Sincerely yours,
  
  J**** W*****
  V.P.
  Consumer Relations

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRODUCT WAS ORDERED 7/26/23. I WAS IMMEDIATELY ALERTED BY MY BANK THAT IT MAY BE FRAUDULENT ACTIVITY. STOPWATT STATES MY PRODUCT WAS DELIVERED TO MY DOOR ON 7/29/23. WHEN I TOLD THEM IT HAD NOT BEEN RECEIVED, THEY SUGGESTED THAT PERHAPS SOMEONE ELSE IN MY HOUSEHOLD PICKED IT UP. I EXPLAINED THAT I LIVE ALONE AND MY RING CAMERA SHOWED NO DELIVERY THAT DAY.
  STOPWATT STATED THAT THEY WOULD RE-SEND THE PRODUCT, BUT I STILL HAVE RECEIVED NO REPLACEMENT OR REFUND.

  Business Response

  Date: 08/21/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  August 21, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
          The products Ms.
  ****** received from Stop Watt were the
  orders she placed. The package was delivered and tracked with the following USPS
  tracking number:
  
   – delivered 07/29/2023
  @ 1:07pm
  
     
  In the interest of 100% customer satisfaction Ms. ****** orders have been canceled and refunded
  the total amount of $68.75. Before receiving the complaint from your office, we
  were unaware that Ms. ****** was
  unsatisfied with her purchase. Had Ms. ****** contacted us regarding her concerns we feel
  confident all of them would have been addressed and resolved.
  
      While all activity on this account
  matches the terms, conditions, and products posted on the site from which the
  orders were placed, we apologize for any confusion and hope we have resolved Ms. ****** concerns.  The account has been closed, there is no remaining
  balance, and Ms. Shenk can
  keep any products she has.
  
  Sincerely yours,
  
  J****
  W*****
  V.P. Consumer Relations
  

  Customer Answer

  Date: 08/25/2023

  The company has resolved my issue. 
  
  

  Thank you,

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** I placed an order on 8-2-23 for items that were not shipped. I received a Fuel Saver and Washing Machine Cleaner Tabs instead of what I ordered, which were two devices to plug lamps into to save electricity. I spent over a $130. I would like a refund.

  Business Response

  Date: 08/16/2023

  Stop Watt
  7652 Sawmill Rd
  STE 213
  Dublin, OH 43016
  
                                                 
                                                                                                                       
  August 16, 2023
  
  
  
  
  BBB of Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005
  ph: (614)
  486-6336
  fax: (614) 486-6631
  
  
  To whom it may concern,
  
     
  In the interest of 100% customer satisfaction Mr. ********’s orders have been canceled and refunded
  the total amount of $203.13. Before receiving the complaint from your office, we
  were unaware that Mr. ******** was unsatisfied
  with his purchase. Had Mr. ******** contacted us
  regarding his concerns we feel confident all of them would have been addressed
  and resolved.
  
      While all activity on this account
  matches the terms, conditions, and products posted on the site from which the
  orders were placed, we apologize for any confusion and hope we have resolved Mr. ********’s concerns.  The account has been closed, there is no remaining
  balance, and Mr. ******** can keep any
  products he has.
  
  Sincerely yours,
  J****
  W*****
  V.P. Consumer Relations