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Business Profile

Ecommerce

Buckeye Tool Supply

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/18/25 I ordered a pressure hose via ebay. The hose P# is *********. Your description said it was the same as the original. It is not. the original's orfices are approximately 5/32". The one you shipped is 1/4". Therefore the pressure distributed is lower than the original. I want to return the hose, but I do not feel that I should be responsible for the return shipping or stocking fee. I am requesting a shipping label so I can send it back. I already sent in a complaint about 2 weeks ago& have not received a reply. I'm going to decline the charge on my credit card. If you want the hose back send me alabel.

  • Initial Complaint

    Date:04/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered edger blades was a 2 pack and only received one blade would like the other blade to be sent
    Item *********.

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a product from ********************* which at the time was labeled as "In Stock". This is the only reason I purchased from this website as I needed the product. I recieved an order confirmation email and the money was taken from my bacnk account. After several days without recieving a shipping notification, I checked the status of the order on the website. The product status is "Awaiting Fullfillment". I have emailed them several times through two different sources simply asking for an eta. I have also called dozens of times with no answer and their anseering service does not accept messages. I realize that some items may be delayed but obviously the money should not be taken until those items are shipped. the mopney has been taken from my account over 2 weeks ago and I still have no indication of when or even if the item will be shipped. Attached is the paid invoice as well as a screen shot showing two different attempts at contacting their customer service, which clearly doesnt exist. I request that the order be cancelled in their system, I be sent confirmation of cancellation and the money that they have taken be refunded to my account.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE DATE OF TRANSACTION WAS
    8/13/2024
    BUSINESS I PURCHASED FROM:
    BUCKEYE TOOL SUPPLY.
    PRODUCT I ORDERED:
    BLACK & DECKER 10 PACK .065 TRIMMER LINE REPLACEMENT SPOOLS
    AMOUNT PAID: $32.90
    CHARGED TO MY SHOP YOUR WAY CREDIT CARD.
    PRODUCT I RECEIVED WAS NOT WHAT I ORDERED!!
    I RECEIVED:
    0.08(twist) SCOTTS LINE TRIMMER
    REPLACEMENT SPOOLS 10 PACK.
    I HAVE TRIED TO PHONE BUCKEYE TOOL SUPPLY AND NO ONE ANSWERS THE PHONE. I HAVE READ MULTIPLE COMPLAINTS ABOUT THIS COMPANY SENDING THE WRONG PRODUCTS AND NOT WHAT PEOPLE ORDERED AND THEY WILL NOT FOLLOW THROUGH AND ISSUE REFUNDS OR SEND RETURN LABELS SO THE INCORRECT PRODUCT CAN BE RETURNED FOR A REFUND.
    I WANT A REFUND AND I WANT TO RETURN THE INCORRECT PRODUCT THAT WAS SENT TO ME AND I DO NOT WANT TO DO BUSINESS WITH THIS COMPANY AGAIN. I FEEL THEY TOOK MY MONEY FRADULENTLY AND THEY DID NOT SENT ME WHAT I ORDERED AND THEY MISREPRESENTED THE PRODUCT I PURCHASED.
    IF I DO NOT RECEIVE A REFUND I CERTAINLY WILL DISPUTE THIS CHARGE WITH MY CREDIT CARD COMPANY AND THAT THIS CHARGE WAS FRADULENT!!

    Business Response

    Date: 08/21/2024

    Hello ****** *******,

     

        We apologize for the shipping error. We have issued a full refund in the amount of $29.98 (********* ***** * ***************. Please allow 5-7 business days for the credit to appear on your payment method.

     

    Thank you for your understanding,

    Buckeye Tool Supply

    Customer Answer

    Date: 08/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *******



    Hello BUCKEYE TOOL SUPPLY,
    I will watch my credit card for the refunded amount mentioned in the time frame stated for a refund.
    Thank you,
    ******* *******

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made 4/23/2024 order #***** Made a purchase of two products and trying to return one. The communication in the package says to contact an email to return a product, but they don't reply to the email and they don't answer their phone.

    Would really like them to return my email so I know how to return a product.

    Business Response

    Date: 05/23/2024

    Hello ****,

       We have gathered information on your order. Please let us know which part of your order you would like to return. Please return to :

    Buckeye Tool

    34490 Melinz Parkway Unit A

    Eastlake OH 44095.

        Please include the original packing slip if possible. We will issue a refund once we receive your return.

    Thank you,

    Buckeye Tool

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ordered a Lithium battery: ECHO CBP-58V20 thru Amazon Prime. Cost was $163.34. The battery was received on June 7, 2023. I used the battery for approximately one week. When I attempted to recharge it the battery was fully discharged and would not recharge. The battery is a total loss after just one week of service. When I contacted the manufacturer I was told I need to contact the dealer that sold the battery. I have determined that dealership is the Buckeye Tool Supply. When I call their published contact number I get a message saying their phone messaging service is not set up - I have been unable to contact them.

    Business Response

    Date: 09/15/2023

    Hello Mr ******,

       We have retrieved your order information:
    Amazon order # *******************

     

    Since this order was placed on amazon.com, you will need to process this return/refund through your amazon account. Please log into your amazon account and follow the steps for the return process. Once we receive the return we will validate the return and issue a refund. Please let us k now if you need any other additional information. We have included a screenshot with your order information.

    Thank you,

    Buckeye Tool

     

     

    Order details  Order ID: # *******************Your Seller Order ID: # ******* Edit
    Go back to order list
    Print packing slipRefund OrderRequest a Review
    Order summary

    Ship by: Thu, Jun 8, 2023
    Deliver by: Tue, Jun 13, 2023 to Thu, Jun 15, 2023
    Purchase date: Wed, Jun 7, 2023, 10:57 AM PDT
    Shipping service: Free Economy
    Fulfillment: Seller
    Sales channel: Amazon.com 
    Ship to

    *****

    Address Type:  Residential
    Contact Buyer: *****




    Order contents
    Status Image Product name More information Quantity Unit price Proceeds
    Shipped
    Battery, 58V Series, 2.0Ah Capacity
    ASIN: B016J90LKY
    SKU: 130345005DG9 Condition: New
    Order Item ID: ************** * $163.34 Item subtotal:
    $163.34
    Item total:
    $163.34


    Package 1
    Action on package 1 
    Edit shipmentPrint packing slip
    Ship date
    Thu, Jun 8, 2023
    Carrier
    USPS
    Tracking ID
    **********************

    Customer Answer

    Date: 09/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** ******




  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lithium battery,they shipped it to me without the lithium warning label.when I shipped it back,it cost 14.99.they don't pay for return shipping nor did they pay extra due to lithium. My package arrived with no warning label was in direct sunlight. I do have the photos to prove it. Lithium batteries will start fires.

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order status changed
    Hi ****,
    The status of your order #***** has changed to "Shipped".


    Order details
    Order total:

    $112.59 USD

    Date placed:

    20th Jan 2023

    Payment method:

    Braintree (PayPal)


    Products shipped
    6-Pack of Shindaiwa Genuine OEM Replacement Speed-Feed 450 Trimmer Head 7mm Arbor 28820-09000-6PK

    **** Hilden
    Sat, Feb 4, 10:25 AM (13 days ago)
    to customer service

    Hi, I received the six heads on Friday but none of the adapters pictured which are included with this Part Number 28820-09000, were sent. The head will not fit my trimmers without the adapters as promised. **** Hilden

    If Buckeye Tool Supply does not answer phone calls or respond to e-mails. I will contact Pay Pal and try to have their account removed if they will not respond with the remainder of my order. I see now they have an F rating on BBB.

    Business Response

    Date: 02/27/2023

    Hello ****,


         We apologize for the delay, we are have an issue with our shipment of these trimmer heads, which did not come with the adaptor fittings. We are having some shipped to us in order to complete our orders. We apologize for the delay. We would like to offer you a discount and will also ship the (6) sets of adaptor fittings. Please let us know if this is an acceptable solution to our mistake.

    Again, we apologize for the error, and we would like to offer a $25 refund, and the 6 adaptor sets, once these arrive. Please let us know what you would like for us to do.


    Thanks you,
    Buckeye Tool

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to contact Buckeye Tool Supply two times by telephone 1-440-510-8023 on 18 August 2022 and 22 August 2022 each time a message came on with the following " we have not activated a voice mail, try again" then them hang up. I emailed them twice and the email was returned. Undeliverable. I want a return label for two items and a credit to my credit card. Order numbers are *************; *************. For (2) Spool Housing. The wrong size, will not fit, spool falls out of the Spool Housing for a Black and Decker Edger. I can be reached at ************ or email **************** if you need to contact me.
    ******** ** ** ******* I will attempt to attach the letter that I was not able to send by email. Additionally, Buckeye Tool Supply's email does not work.

    Business Response

    Date: 08/23/2022

    Hello Mr. ******,

     

        We have researched your orders on walmart.com and have issued (2) refund, $11.92 each, and you should receive the credit within the next 5-7 business days. 

    Thank you,

    Buckeye Tool Supply

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date was 7-25-22.
    Item received was not what was pictured on the website. I wanted a refund, so I emailed the company several times with no response. I called the telephone number listed several times and was told the number was not accepting voicemail.
    I returned the product with the included slip, checked that I wanted a refund. Returned item was delivered on 8-1-22. I still have not received any response to my emails or refund to my account. I paid $23.47 for the product. I then paid $5.90 to return the product.

    Business Response

    Date: 08/19/2022

    Hello Ms. ****,

     

       We apologize for the lack of service for your order. We have researched your information and have issued a full refund in the amount of $23.47, which will be credited back to your CC. 

     

    Please see attached screenshot for the refund information.

     

    Thank you for your patience,

    Buckeye Tool Supply

Buckeye Tool Supply is NOT a BBB Accredited Business.

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