Complaints

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• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $10,000 pond ,soil was to be put to side amd clay was to be used to grade field and mound by road privacy . Whrn
  done topsoil spread over to reseed. if was any extra was only to be put at back barn at the doors 10 foot out max ao wasnt drop off at door . Guy i charge to cordanate . left early 1st morning having a Baby. Guys didn't have good instructions or eyes on the ground . i got homey woods in back buried . Turned it all into a 10 foot deep of clay . No drainage ù . I pumped 100s of gallons a day from barn. I had to dig 100s of feet of trenches in clay around barn have truck after truck put in pipe and fill with with 100 tons of 57# wash &lime to fill them . Dam still leaks even after I put $2500 sodium benynite around inside when water was lowered back.down agywr filled it. dam built west instead of northwest only 2 foot wide . I rented s.allwr machine to try to wid3n amd build up. dam was single 1 person wide walking path . I widen just to try to keep washing out .Showed them texted hasnt been back since day his guys left after putting useless ovwr flow pipe in , i didnt no til it rained how off rhe grading was dig french drains they did it in 2.5 days , maybe 18 hours total 8-4 first 2 days + part morning 3rd , south side pond is built up over 1.5 feet over top of og top soil ,when we dug for drain line 1'5" ft to high 1/2 pond 20' to 0 . Damage has costed me 2x then the $10k leaking crator I paid them plus x2 in damages so far. Matt stated there was some dialing in just at 1 look , they had to get to other job amd he was moving shop Waited all.year i emailed got a reply that they would fix i but now only if i paid more $ now .they were paid 10k to do . After waiting a year for them , tried to justify how I'm lucky I got that because other people still waiting 1- 1 1/2 years to get work done .
  deal was this size pond to be acessable for livestock for $10k
  i seeded .I had Aquadoc out they wouldn't help til pond was fix right.

  

  Business Response

  Date: 11/29/2022

  ***** ***
  
  Pond dug - Sept 21st thru 24th 2020
  
  We were given a $10,000 budget which  $1,000 was given to the original guy that looked at this job and said he couldn’t do anything with that little of money (finders fee).
  ***** was told from the start that all we have is 3 days to do as much as possible.  
  As the pond was being excavated and dam was being built he wanted it as close to his wood line as possible. We instructed him that that is going to create a problem (leak) and he didn’t seem to care anything about it. He also wanted the pond to be at a certain elevation, hence the level of the overflow that we installed. If we would’ve filled in his front yard, we would’ve covered up his garden area and trapped water.  He instructed us to put all waste dirt behind the barn. He was supposed to run all of his downspouts from his barn and the barn drain to the pond so that it can get as much water as possible. We had no idea that we were going to cover the outlet of his barn drain if we had known, we would either marked the area and extended the drain at that time. We can’t be responsible for unknowns. We were just doing what the customer wanted.
  Our daily work schedule is 7 AM to 4 PM. We worked onsite for 3 1/2 days.  When you have three machines onsite that cost roughly $1,000 a day and include a overflow that doesn’t leave much to work with. I had a guy stay an extra half a day to grade out all that disturb area so that he could plant grass.  
  He’s text me several times about us coming back to do repair work. I don’t think he understands that I have to charge him for that work. I’m sorry It didn’t work out for him. With a very limited budget it makes it difficult along with unrealistic ambitions. We can only do so much.