Business Profile
Pet Services
SaddleBoxThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to contact saddlebox to unsubscribe however a year later I'm still getting the box and there is not contact information for this company. I feel it is fraudulent and praying on sympathy to sell their product. I just want them to stop the service.Business Response
Date: 12/06/2024
Hello! Please
note our correct email address is ********************** which you can find in
our Terms and Service.
We have canceled your subscription, as requested. The December box will be the last one you receive, since it has
already prepared to ship.
We have also emailed you
directly.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!Initial Complaint
Date:12/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Saddlebox website is completely misleading. I signed up to give a one time gift, which I received. Now I'm being charged for a monthly box that I did not agree to. The site specifically says, send a gift. There is no contact information, phone number, or way to reach them other than this website. I would never use this company again. I bought the gift I wanted and received it. I don't have buyer remorse, I just only wanted what I paid for.Business Response
Date: 12/04/2024
Hello! Please note you signed up for a monthly recurring
subscription on 11/8/24 and not a 1 month gift subscription. The first box was
discounted 75% off and shipped immediately. Our 1 month gift subscription is
paid in full in the amount of $50.
Billing takes place on the 3rd of each month going
forward. Billing for your December box took place 12/3/24.
Subscription details are located on the checkout page,
under the tab “GET A BOX”, the next billing date/amount can be reviewed under
“Today’s Total”. All new subscribers are also sent a “Welcome” email detailing
their purchase.
We received your request to cancel your subscription on
12/3/24. We canceled your subscription, processed your refund and sent an email
informing you of your cancellation. You will no longer be billed or receive a box.
Happy Holidays!
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!Initial Complaint
Date:11/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please cancel my subscription. Do not send me any more SaddleBoxs.Business Response
Date: 11/21/2024
Hello! No problem, your subscription has been canceled for
you.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE
Horses!Initial Complaint
Date:11/13/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to cancel accountBusiness Response
Date: 11/14/2024
Hello! We
received your complaint and canceled your subscription, as requested. Please note
the November box will be the last one you will receive, as it has already
shipped.
Here is your
USPS tracking number:
**********************
You will no
longer be billed or receive a box. We have also emailed you directly regarding this request.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!Initial Complaint
Date:01/04/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Business Response
Date: 01/04/2024
Hello! Please review email traffic below confirming both subscriptions have been canceled for you and your refunds were processed 1/4/2024.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!
-----Original Message-----
From: [email protected] <[email protected]>
Sent: Thursday, January 4, 2024 1:31 PM
To: ******* ******* ********************************
Subject: RE: Cancel membership
Hello! No
problem, both monthly recurring subscriptions have been canceled for you.
Please allow 5 business days for your refunds to appear on your card.
Sincerely,
SaddleBox
Live Well, Laugh
Often, LOVE Horses!
-----Original
Message-----
From: ****** ****** ********************************
Sent: Wednesday,
January 3, 2024 10:16 PM
To: [email protected]
Subject: Cancel
membership
Hello - I was
charged for two saddle boxes this month?
I would like to
cancel the subscription please? I was unaware I was purchasing a subscription
with the one time box I was sent.
The name has
****** ****** * ****** *******
Please refund as
I do NOT want either box. We were not impressed with the first shipment.
Thank you.
******
Sent from my
iPhoneInitial Complaint
Date:12/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need my subscription cancelled I don’t not have the money to keep getting them, thanksBusiness Response
Date: 12/14/2023
Hello *******! We have canceled your subscription, as requested. Please note the December box will be the last one you receive,
since it has already shipped.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!Initial Complaint
Date:12/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot cancel my subscription and no longer have a horse. There is no customer service or option to cancel.Business Response
Date: 12/04/2023
Hello!
No problem your subscription has been canceled for you. Please note the December box will be the last one you
receive, since it has already prepared to ship.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!Initial Complaint
Date:08/22/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a saddle box as a Christmas gift. It ended up being a subscription but since was a gift to someone else I did not it was being sent out or even if was received. There is no customer service number. 7 monthsBusiness Response
Date: 08/22/2023
Hello! Please review email traffic below confirming
cancelation of your subscription on 7/20/23.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!
-----Original Message-----
From: ********************* ***********************
Sent: Thursday, July 20, 2023 1:33 PM
To: ****** ********* *************************
Subject: RE: Refund
Hello! Thank you
for reaching out. Please note you purchased a monthly recurring subscription on
11/22/23 and not a 1 month gift subscription.
We have canceled
you subscription, as requested. You will no longer be billed or receive a
SaddleBox.
Sincerely,
SaddleBox
Live Well, Laugh
Often, LOVE Horses!
-----Original
Message-----
From: ***** ******** *************************
Sent: Thursday,
July 20, 2023 12:12 PM
To: *********************
Subject: Refund
I only ordered
this one time and noticed this on my card. Please refund immediately.
Thank You,
***** ******
Sent from my
iPhoneInitial Complaint
Date:08/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Can not get in touch with business to cancel 2 subscriptions one to *** ******* ** ***** ** and one to *** ****** ** ***** ** ***** ***** all on the same e-mail ********************* . I did not sign up for this subscription I bought the one time box if I’m charged again I will press charges.
Thanks
********* ******Business Response
Date: 08/22/2023
Hello! Please
note you purchased two monthly recurring subscriptions and not a 1 month gift
subscription. Both on 7/1/23. Billing takes place on the 3rd of each
month and boxes ship on the 15th going forward.
We have
canceled both subscriptions as of 8/22/23. Please review email traffic below
confirming cancelation sent to your personal email address.
Sincerely,
SaddleBox
Live Well,
Laugh Often, LOVE Horses!
From: ********************* ***********************
Sent: Tuesday, August 22, 2023 9:46 AM
To: *********************** ***********************
Subject: SaddleBox subscription BBB complaint
Hello! No problem, both subscriptions have been canceled for
you as of 8/22/23.
Sincerely,
SaddleBox
Live Well, Laugh Often, LOVE Horses!
From: *************** *****************
Sent: Monday, August 21, 2023 8:02 PM
To: *********************
Subject: Message from BBB.org
A consumer has messaged you from your Business Profile
Better Business Bureau ®
Subject: A consumer
has messaged you from your Business Profile
Important: Please do
not respond directly to this email, as this email address is
unmonitored. To reply, contact the consumer at: *********************
Name: *********
******
Contact Email: *********************
BBB ID: ****
Business Id: ********
Business Profile
Url: *****************************************************************************
Message:
Please cancel my 2 subscriptions asap this date is aug
21 -23 please do not charge my account in sept Thank you *********
******
SaddleBox is NOT a BBB Accredited Business.
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