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Business Profile

Pet Services

SaddleBox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Reviews

Customer Review Ratings

1.17

Average of 12 Customer Reviews

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Review Details

  • Jon H

    Date: 02/12/2025

    Jon H

    Date: 02/12/2025

    Scam. Keep charging you after you try to cancel it.

    SaddleBox

    Date: 02/13/2025

    Hello! Unfortunately, we are unable to locate email traffic regarding your account.
    Please note you signed up for a monthly recurring subscription on 12/3/24 and not a 1-month gift subscription.
    Subscription details are located on the checkout page, under the tab “GET A BOX”, the next billing date/amount can be reviewed under “Today’s Total”. All new subscribers are also sent a “Welcome” email detailing their purchase.
    The first box on a monthly recurring subscription is discounted and shipped immediately. Our 1-month gift subscription is paid in full in the amount of $50.
    Billing takes place on the 3rd of each month, going forward. Subscribers wishing to cancel and receive a refund must do so before the 3rd of the month to ensure they are not placed on our monthly shipment.
    We have canceled your subscription as of 2/13/25. The February box will be the last one you receive as it has already shipped.
    Here is your USPS tracking number:
    ********************** ********** ********* **** ***** ***** ****** **** ******* 

  • Christine R

    Date: 02/04/2025

    Christine R

    Date: 02/04/2025

    BIG RIP OFF !!! Saddle Box will run a 50% off promo to entice you to try them out. I signed up for the one time gift option but they state that I signed up for the subscription and auto billed and shipped a 2nd box. I find this service to be very shady, borderline scam. They shipped the 2nd box and billed me $50 for items that had a $10 - $15 total value. The box included $2 vet wrap, $1 sponge, $5 polyester hay net with big holes and some sample sized bag of treats. That was all that was in the 2nd box. Very unhappy. I'm not sure how they can get away with price gouging these items to $50. I hope overcharging me for vet wrap and a cheap outdated hay net was a good profit because I will never purchase again. I asked for a refund and told them I did not sign up for the subscription. They canceled the subscription ( that i didn't sign up for) but refused to allow a return or refund. Something on their site is deceptive because this seems to happen repeatedly once I researched deeper into the real reviews. They reviews they advertise are only the ones they hand picked and advertise on their site.

    SaddleBox

    Date: 02/06/2025

    Hello! Please note you signed up for a monthly recurring subscription on 12/1/24 and not a 1 month gift subscription.
    Subscription details are located on the checkout page, under the tab “GET A BOX”, the next billing date/amount can be reviewed under “Today’s Total”. All new subscribers are also sent a “Welcome” email detailing their purchase.
    The first box on a monthly recurring subscription is discounted and shipped immediately. Our 1 month gift subscription is paid in full in the amount of $50.
    Billing takes place on the 3rd of each month, going forward.
    Subscribers wishing to cancel and receive a refund must do so before the 3rd of the month to ensure they are not placed on our monthly shipment. SaddleBox also does not accept returns.
    We have canceled your subscription as of 1/20/25. You will no longer be billed or receive a box.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Cheryl H

    Date: 09/09/2024

    Cheryl H

    Date: 09/09/2024

    I'm having the same problem. The product is good, but I need to cancel. I have been trying all morning to find a way to cancel my subscription. Please cancel Cheryl Hill-Roberson's account! There has to be a way to cancel a subscription. I may want it again in the future, but not if it's going to be this hard to cancel.

    SaddleBox

    Date: 09/10/2024

    Hello! No problem your subscription has been canceled for you. Please note the September box will be the last one you receive, since it has already prepared to ship.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Natalie M

    Date: 08/17/2024

    Natalie M

    Date: 08/17/2024

    Product is great. My horse can be picky with treats and she has loved every treat from them. BUT, I have tried to cancel my subscription for months. I have tried calling, emailing multiple emails, and they keep charging me and keep sending me boxes. I can’t afford to continue this service.

    SaddleBox

    Date: 08/19/2024

    Hello! Please note our correct email address is ********************** which you can find in our Terms and Service. Your subscription was canceled 8/19/24, per your boyfriend's request.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Riley S

    Date: 08/17/2024

    Riley S

    Date: 08/17/2024

    Same problem as everyone else. No way to cancel subscription my girlfriend has been trying for months. If anyone from saddlebox sees this, get it together, and please cancel Natalie Mehler’s subscription

    SaddleBox

    Date: 08/19/2024

    Hello! No problem, her subscription has been canceled for you.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Athena S

    Date: 06/03/2024

    Athena S

    Date: 06/03/2024

    I did not sign up for a subscription and I was billed not even 4 days after I took advantage of a 50% off discount for a second box. I never received an email confirmation for either order and have no order number and I would like my refund immediately. There is no customer service to reach out to.

    SaddleBox

    Date: 06/04/2024

    Hello ******! Thank you for reaching out. Please note you signed up for a monthly recurring subscription on 5/30/24 and not a 1 month gift subscription. The first box was discounted 50% off and shipped 5/31/24. Here is your USPS tracking number:
    ********************** 
    USPS confirms delivery 6/4/24.
    Billing takes place on the 3rd of each month going forward. Billing for the June box took place 6/3/24. We have canceled your subscription and processed your refund for your June box. Please allow 5 business days for your refund to appear on your card.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Robbin M

    Date: 03/26/2024

    Robbin M

    Date: 03/26/2024

    I emailed and not a valid email. Tried to call and could not reach anyone. I would had came back later and started my subscription but not now. Horrible customer service.

    SaddleBox

    Date: 03/27/2024

    Hello Robbin! Unfortunately, at this time SaddleBox does not have a customer service phone number. Our correct email address is [email protected], which you can find in our Terms and Service.
    We have canceled your subscription as of 3/27/24, as requested. We have also emailed you directly confirming your cancelation.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Terri B

    Date: 01/19/2024

    Terri B

    Date: 01/19/2024

    I did not sign up for a subscription. I have reached out to you 3 times. I got another delivery today o did not order.
    I don’t want to pay for these nor want them. Please take me off the subscription and return my money and send a return label to send back.

    SaddleBox

    Date: 01/22/2024

    Hello T****! Thank you for reaching out. Please note you signed up for a monthly recurring subscription on 12/07/23 and not a 1 month gift subscription.
    The first box was discounted 50% off and shipped 12/7/23. Billing takes place on the 3rd of each month going forward at our regular rate of $39.95.
    Unfortunately SaddleBox does not accept returns. Subscriber wishing to cancel and receive a refund must do so before the 3rd of the month to ensure they are not placed on our monthly shipment. Please keep the box as you have already paid for it.
    We have canceled your subscription as of 1/22/23. You will no longer be billed or receive a box. We have also responded to your emails directly informing you of your cancellation on 1/22/24.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Amber J

    Date: 01/10/2024

    Amber J

    Date: 01/10/2024

    I've been trying to cancel my subscription since I first ordered in August and the same thing says to me no email can be found! This is really starting to piss me off! Worst idea ever since it doesn't have a email or number to contact!

    SaddleBox

    Date: 01/11/2024

    Hello ****** Please note, our correct email address is ********************** which you can find in our Terms and Service or in our WELCOME email all new subscribers are sent that details their purchase, including how to cancel.
    We have canceled your subscription as of 1/11/24. The January box will be the last one you receive, since it has already prepared to ship.
    We have also emailed you directly informing you of your cancellation.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

  • Rebecca D

    Date: 10/12/2023

    Rebecca D

    Date: 10/12/2023

    I have been trying to cancel saddle box since December 22 but it either said my email doesn't exist or there website is not working.

    SaddleBox

    Date: 10/16/2023

    Hello Rebecca! Unfortunately, we are unable to locate email traffic regarding your account. Our correct email address is *********************, which you can find in our Terms and Service.
    We have canceled your subscription, as of 10/16/23.
    Sincerely,
    SaddleBox
    Live Well, Laugh Often, LOVE Horses!

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