Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway, LLC

  2861 S Park Ave Lackawanna, NY 14218

• 

  Speedway, LLC

  2150 George Urban Blvd Depew, NY 14043

• 

  Speedway, LLC

  6724 Williams Rd Niagara Falls, NY 14304

• 

  Speedway, LLC

  S5980 South Park Ave Hamburg, NY 14075

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled 5, 5 gallon cans. The cans were not even completely filled. The pump showed 32.42 gallons dispensed. Impossible. I was overcharged at least 7 gallons at $2.69.

  Business Response

  Date: 06/23/2025

  I have called the customer and left a voicemail. I have created a case for the customer. The case number is **************.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello-i have two speedway gift cards with a balance on them and i have to have a medical proceudre in the near future that will make me not be able to drive any more and i contact gift card suppport at number on back of card talked to agent name tabitha and asked if i could have the cards zeroed out and a check sent to me in mail since i wont be able to drive no longer and wont be able to have access to the cards and she said no .so im contact corporate at speedway asking for an exception to be made and have two gift card balances sent to me by refund check by mail due a medical issue i wont be able to drive no longer going forwared in the future .can this excpetion please be made?

  Business Response

  Date: 06/27/2025

  I called the customer and informed him we are unable to refund him for the gift cards. It is listed on the back of the card and also on our website how the gift card is not refundable.

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I would like the agent direct manager to please contact me at 262-977-5041 and email of [email protected] about this concern and missing points 
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A speedway egift card was purchased from ************* for $50 however in order to utilize you have to add the gift card to the speedway app. There is an issue with the application and it will not allow me, or my husband add the gift card to our account. There error messages states "too many attempt" too many failed attempts to add gift funds to this account. Please try again in 24 hours. I have never entered the gift card details but one time and got this message. My husband tried to load the gift to his speedway app and got the same message. An egift card in order to use has to be added to the app. Upon further research this appears to be a very common issue, users on reddit complaining about this and the app issues. I feel like speedway is ripping people off out of money with this consistent issue. When I called I waited on the call for 20 minutes, no one picked up and it disconnected. I don't know what kind of scam they are running but they are making money off of this issue without resolve.
  
  My speedway ID is: ***************

  Business Response

  Date: 06/25/2025

  June
  25, 2025
  
  
  
  *******  ******
  **** ********** ***** 
  ********** ** *****
  
  Speedway Case #: **************
  
  Dear Venessa,
  
  Thank you for contacting us.
  
  Regarding your online purchase of a Speedway gift card from
  ************** we ask that you please contact them about your refund request at 1-833-800-0550 during support team
  hours.
  
  Their Support Team Hours are 6:00AM to 9:00PM, Pacific
  Time, Monday-Sunday. 
  We regrettably are not able to see their billing system in
  which the purchase was made and as such cannot provide the requested refund.
  
  We apologize for any inconvenience that this incident may
  have caused you.  Thank you for taking
  the time to share your feedback with us, and for being one of our valued
  customers.
  
  Kind Regards,
  
  
  
  ******* ************* 
  Customer Satisfaction Specialist
  

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Speedway is running a promotion for buy one get one free slurpees through 6/24/25. I purchased two slurpees on 6/12/25, but did not receive the discount. I called customer service on 6/13/24 to request a refund or points toward another slurpee. The first representative I spoke with told me she needed to review my account and then put me in the queue to speak with someone else. I waited on hold for an extended period of time. I called back and spoke with Alex, I gave him the transaction number, my email address, and my phone number. He then asked me what I was wearing the day I made the purchase and he wanted my physical description and address where a refund can be mailed. I asked him if he could see my receipt, he said yes. I asked him if he is aware of the promotion, he said yes. I then asked why he would need my physical description, he said so the specialist could look at the camera to see if I made the purchase. I don’t know if this is Speedway’s policy, but it’s very creepy. Why did he need any additional information if I provided the transaction number and he can see the receipt that clearly shows I did not receive the discount? Something is wrong with the way this was handled! I requested a supervisor and he placed be back in the queue.

  Business Response

  Date: 06/18/2025

  To whom it may concern,

  We have contacted the customer and came to a resolution and the customer was in agreeance with the resolution.

   

  Thank you, 

  Customer Satisfaction Specialist 

  ******* ******** 

  Customer Answer

  Date: 06/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, on June 11, 2025 I went to the Speedway gas station located at *** ***** **** ** ** ************** **. The advertised price on the marquee was $2.659. I passed other local station that had gas for $2.69. The screen was blank on pump 8 for the regular gas choice. After I pumped my gas I had to go into the store to get my receipt. On my receipt it said gas was $2.99. I asked the cashier why it was it showed .34 cents more, she it they have a work order to correct it. She did not offer credit. I think they should have shut off the marquee with the wrong price or at least had a sign of what the real price was on the pump. They are totally taking an unfair advantage of the customer. I know it’s not a lot of money but how long have people been taken advantage of. What can I do?

  Business Response

  Date: 06/16/2025

  To whom it may concern, 

  We have been in contact with the customer and we are going to send the customer a $25.00 gift card for the inconvenience. 

   

  Thank you, 

  Customer Satisfaction Specialist 

  ******* ******** 
  
  

   

   

  Customer Answer

  Date: 06/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store is violating the 1976 deposit act for the past two weeks. They refused to take their own deposit cans back and stated they will nolonger take their deposits back and that is a violation of the 1976 law.

  Business Response

  Date: 06/13/2025

  I called the customer to gather more information and to apologize for his experience. I told the customer this information will be forwarded to Upper Management to handle further. I am also sending the customer a gift card. 

  Customer Answer

  Date: 06/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is very simple. I went in to memorial drive speedway in Lancaster Ohio. I did 2 chime reloads. one for 500$ and the other for 220 plus 4.95 reload fee. the 500$ load went through fine. the 225$ did not. I didn't realize this until I got home to which I then called chime first but since the money didn't go through its not a chime issue, chime recommended I get a hold of speedway asap. so I took my receipt back to the store because after examining the receipt it clearly shows 225 not just not going through to Chime but rather it shows the transaction was actually voided and the money was supposed to go back to me. neither of those things happening. I waited an hour and a half on a manager to come in but couldn't wait around so I went home and left my info for the manager to call me. which she did end up calling and was rather pleasant and while on the phone with me she said she could see in the system both the 500$ and 225$ transaction but theres nothing she could do because 3rd shift isn't allowed to open the safe for any reason or so she said. she said she'd make a note of it and I can come in after 8am to get my money back. so I went back in and was met with hostility, the manager was extremely rude and even accusatory acting like I did something wrong. she said I had to call corporate and handle it through them. I said can't you just do a drawer count and see that you're 225 over and give me my money? she threatened to call the cops on me and I was calm and nonviolent in every way. she said thwt the girl on register when ringing me up was new and screwed up all the drawer counts making it impossible to see if the counts were over or under. so sure I called corporate 8 times and left 4 vmails for the investigator assigned to me. I haven't heard a single word from anyone I just want me 225 back. those are all facts, but my opinion is the girl tried to catch me slipping and stole the 225$ and probably split it with the manager I dealt with. this is so unfair

  Business Response

  Date: 06/11/2025

  A request for more information was emailed to the customer as of 6/3/25 (please see email sent to customer below).  Customer has yet to respond to the request and the information is needed, so the matter can be further investigated. 

  Thank you

   

  June 03, 2025
  
  
  
  **** ******
  *** ******** ******
  ********** ** *****
  
  Speedway Case #: **************
  
  Dear ****,
  
  I attempted to contact return your calls and received no answer. When trying to leave a voice message for you, the machine kept saying that it could not hear me and eventually hung up. Please note, the claims are done in order received and is not an open and shut process, as with 3rd party cards like Chime, we have to seek outside help when looking into them and this takes time.
  
  I am sending you this email to inform you that I am actively working your claim, but I have run into some issues finding the correct transaction information. This will be needed to see the card history by the company who checks the cards for us. I wanted to see if you can clarify some things about the transaction, as the current information provided is not yielding any results for the purchase. I will need the requested information below:
  
  1. Please clarify the Speedway store location
  2. Provide a receipt for the purchase
  3. Clarify the date and time of the purchase
  
  You may email this information to [email protected] or you may fax it to ************. Please reference **************.
  
  Kind Regards,
  
  
  ******* *************
  Customer Satisfaction Specialist

  Customer Answer

  Date: 06/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I clearly provided the receipt yet she's requesting that I provide her with all the information that the receipt clearly shows, like she didn't even look at it. I emailed her back and provided the BBB with a screenshot of the email I sent her. shes all over the place with different inconsistencies like attempting to call me and getting a "machine" yet I have no missed calls and certainly don't have a machine. this is ridiculous, I gave the cashier cash, she voided the transaction and didn't give me my money back. it's so simple it's crazy.
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 06/12/2025

   I had asked the customer to send the information requested before he contacted the BBB, as he did not send the receipt information to me until his email response today.  I have to have proof of the purchase and the correct info when sending information to our 3rd party (Incomm) when checking 3rd party cards (such as the Chime card) for load verification.  The details he had previously provided in his claim yielded no results, hence my request for more information from him.   I have also verified that the phone number I called trying to reach him in our system is the same as the one he listed in the email he sent to me this morning.  As of today, I now have the information I needed from the customer, and I am actively working on his claim.   Thank you.    

  Customer Answer

  Date: 06/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I don't know how she could've asked me to send her something before contacting the BBB consideringbi have yet to even talk to the lady yet. not once, therefore I haven't had a chance to send or show my receipt to anyone at all.. this is just so simple, why as an investigator can she not see that the transaction has a V next to it indicating the transaction was voided. so again I'm not sure why she's talking about verifying the card transaction, because it's got nothing to do with chime. the cashier voided the transaction, but didn't give me my money back. thats pretty simple. and for the record I don't have any missed calls or voicemails from anyone from speedway or 7-11. I'd love to talk to her directly but my hand was forced to involve a 3rd party (BBB) because all of this has gone on long enough. she's making it way more complicated than it needs to be. simply call the store, talk to the manager and review the camera footage and the store log for that night then give me my 225 back and it's over. that doesn't seem too hard. this is ridiculous. she's just now starting on my case when she shouldve started on it a week ago.
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 06/13/2025

  The information needed to proceed with the refund process was received as of yesterday and I was able to move forward with the check request.  Once I receive it, I will mail it out to him.   

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  Greetings!
  I was at Speedway and the man cheated me. Here's the receipt. I had over 81._ in cash on my EBT card I checked it at the ATM. He rang up my purchase 2 ? $1.00 and then an item was 3.99 buy on get one free. The total purchase should have bee $5.99 plus tax.
  
  Here's the receipt I got no money back as I was put in my pin, etc, the mad man his his button (I'm sure he took $20 from me I am handicapped and disabled. I had 81._ available and after when the transaction should have be under $7. Benefits Balance says only 45.87 which means speedway cheated me 20
  
  See attached

  Business Response

  Date: 06/04/2025

  Good afternoon To whom it may concern,

  In order to complete the investigation process, we will need the customers contact information to be able to communicate with the customer. The customer may also give us a call to complete this process at ************** referencing case number **************.

   

  Thank you, 

  Customer Satisfaction Specialist 

  ******* ******** 

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Almont MI store (store number ****) on June 1st at approximately 4:48 PM. I am a long time speedy rewards member with the speedy rewards Mastercard. Up until today, I have only ever bought gas from Speedway and will even drive out of my way to go to Speedway. Anyways, I needed to fill up my truck and boat. I had redeemed my points to get 50 cents off/gallon. I finished pumping my gas in my truck. I needed to pull forward to reach my boat. My dad who was with me, held the nozzle from the pump and never hung it back up while I moved my truck forward. After moving forward, I got out of my truck and heard someone on the intercom say “Do you need to poop” and was laughing. The pump then turned off. My dad went inside and they denied doing anything and told my dad I would have to redeem more points if I wanted to use the 50 cents off. After finding this out, I went inside and asked for a manager. The rude heavyset transgender associate gave me and attitude and claimed there was no manager working. I explained that I heard what they said on the intercom and then the pump shutting off. I said I wanted to fill my boat up and get 50 cents off. They and another associate told me they did nothing and couldn’t help me. They would not give me their name. I told them I would be back to talk to the store manager and said they were being rude and ridiculous. They told me I was ridiculous too.
  I was never rude to them and was simply wanting to continue to get gas while using my 50 cents off that I redeemed. I ended up going to a different non-Speedway gas station. After being treated this way, I don’t know if I’ll ever be back to Speedway.

  Business Response

  Date: 06/02/2025

  I called the customer and apologized for his experience at our location. I also added a 50¢ fuel discount to his account.

  Customer Answer

  Date: 06/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today's Date: Monday, May 26, 2025
  
  ****** ****
  Cell; ***** ********
  Email: ***************
  
  Speedway
  *** ******** ** ***** ** ***** Main Phone: (**** ********
  
  Subject: Requesting a refund regarding hostility from the Manager ***** at store no **** ********* **  My rewards card number is ************.
  
  On Saturday, May 24, 2025 at 7:54 am I was at the Speedway location on ***** * ******** **** *** ********** ** *****.
  
  I came in to purchase the banana nut latte. I wanted to utilize the sink to wash the top off. But I didn't see it.
  
  So I asked the female personnel in the lobby. She looked busy stocking shelves.
  
  She said it's over there. She didn't say good morning to me or hello at all like I stated to her.
  
  I still didn't see it. So I asked her again
  She yelled at me and said it's over there. She was hostile towards me.
  
  She never greeted me when I came into the store but other customers. She was so angry.
  
  So I went up to the front counter and asked the clerk ******* what her name was. He said her name was *****.
  
  I want a refund at this point. As much as I shop in that convenience store and that's how I'm treated with hostility.
  
  Sincerely
  ****** ****
  ***** ********
  
  See attached receipt and detailed complaint in pdf

  Business Response

  Date: 05/28/2025

  The customer was responded to by email on 5/27/25 and given 5,500 Speedy Rewards points, which equals a $5.00 gift card.  She replied back on 5/28/25 asking what she can get with that amount (see below)

   

  Email from: ***************
  
  Email To: *************************
  
  Subject: Re: Speedway Customer Service Case: **************
  
  On Tuesday, May 27, 2025 at 03:41:47 PM EDT, ****** **** <***************> wrote:
  
  Hi *********,
  Okay!! Thanks But with the 5,500 points what can I purchase with it?
  
  

  On Tuesday, May 27, 2025 at 03:39:50 PM EDT, 7HELP Service Desk <*************************> wrote:
  
  
  Hello ******,
  
  I forgot to say in my last email that I had added 5,500 points to your account for your inconvenience and as a one-time customer courtesy. May we serve you better in the future. 
  
  Have a great day! 
  
  Thank you,
  
  ********* 
  
  Speedway LLC Customer Service
   Ref:*******************************

  ________________________________________________________________

  The following response was submitted to her question as of today:  

   

  May 28, 2025
  
  
  
  ****** ****
  ** *** ***
  ***** **** ** *****
  
  Speedway Case #: **************
  
  Dear ******,
  
  Thank you for contacting us.
  
  Regarding your inquiry about the points, you can use the points to redeem for a $5.00 Speedy Cash card which can be used for drinks, food, merchandise or towards a gas purchase. You can also redeem the points for a fuel discount. Please be sure to go online and register your Rewards account to take advantage of your points.
  
  We apologize for any inconvenience that this incident may have caused you. Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
  
  
  Kind Regards,
  
  
  
  ******* *************
  Customer Satisfaction Specialist

  Customer Answer

  Date: 06/09/2025

  I'm sorry I've been so busy, but my issue was resolved by then offering me a $5 dollar award and I also met with the District and Are manager at that location and they apologized for everything. 

  Thanks!