Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway, LLC

  PO Box 1500 Springfield, OH 45501

• 

  Speedway, LLC

  900 Scott Dr Piqua, OH 45356

• 

  Speedway, LLC

  535 Kenmore St. Tonawanda, NY 14223

• 

  Speedway, LLC

  2150 George Urban Blvd Depew, NY 14043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Speedway has huge advertisements stating that small slurpee drinks are $1, but when you get to the checkout they charge more. When I questioned the employee he stated that he knows that its advertised for $1, but he cant change pricing and that there was not a manager for me to talk too.

  Business Response

  Date: 05/29/2025

  I spoke with the customer and gathered more information and explained I would get this information sent over to Upper Management to handle further. I also added points to her Speedy Rewards account. 

  Customer Answer

  Date: 06/20/2025

  Yes, everything is fine.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from Illinois in 2020 and have noticed several transactions on my Speedway account that I did not make. I purchased 2-$100 cards and added them to my account 11/28/24 and 10/04/24. I attempted to use the funds and my pass code had been changed and on the transactions it shows Speedway addresses in Illinois that the card was used at.
  The card number is ***************. Most of the transaction were made at ***** ** ****** ***** ********** *** ***** and **** ****** ******* ** ****** ******* **** *****. I've attempted to call Speedway 4 times and place on hold for over 30 minute search time and the call gets dropped each time with no call back and no resolution.

  Business Response

  Date: 06/02/2025

  After reviewing the details of the case, the customer was contacted on 5/29 to discuss the details. During the call, the missing gift cards were found and placed into a lost card file so the funds could be transferred at the customer's convenience. The customer also mentioned someone having access to their Speedy Rewards card. It was found that someone in the customer's home state has been using the ATL ID to gain points on the customer's account. After speaking with the customer for a near an hour, we were not able to figure out who that might be. It was decided that once a solution is found on how to prevent the mystery shopper from using the customer's ALT ID, the customer will be contacted with next steps. Customer also was offered and accepted 26,000 rewards points towards a $25 gift card for inconvenience of the situation. 

  Customer Answer

  Date: 06/20/2025

  Thank you so much, yes the situation was resolved. They did an update of the system in October’24 that crossed a lot of accounts. They were able to locate my funds and returned them. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a $20 Speedway gift card and it was available on GYFT. I have received these many times.
  I took the information from GYFT and added it to the Speedway App, It shows it on the APP as my preferred payment method.
  It shows the card balance and card number.
  When I tried too use it at Speedway at **** ******** ***** ** it said scan not allowed. The manager could not redeem it. She told me my ONLY option was too call customer service. I called and was on hold for 35 minutes before I gave up.
  I told the Manager about my experience and asked her to escalate it to the DM. She said she called and the DM said they can not do anything.
  I have a valid $20 Speedwsy Gift card and the business will not accept it or assist on finding out what the problem is.

  Business Response

  Date: 05/29/2025

  After reading the details on the complaint and researching the instance, it was discovered the gift card has since been used at the store listed. The customer was called and a voicemail was left in case the customer is experiencing more/other issues with the gift card. Speedway apologies for the inconvenience and 26,000 points was added to the customer's Speedy Rewards account, available to redeemed towards a $25 Cash and Merch Gift card reload/purchase! 

  Customer Answer

  Date: 05/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* **** **

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an energy drink that was advertised on no promotion for 2.89 but when rung up the unit price displayed as 3.19 before tax no explanation was listed to receipt on price difference. Images of the in store pricing and receipt have been attached. This is false advertising for pricing and wrongly charging customers at check out with no details to explain the difference in pricing.

  Business Response

  Date: 05/19/2025

  To whom it may concern, I have reached out to the customer and apologized for the inconvenience and the overcharge and gave her enough points for a $10.00 gift card. The customer thanked me for reaching out to her and I told her if she had any further questions or concerns to give our Speedway customer service department a call back. We wished each other a good rest of the day and ended the call.

   

  Thank you, 

  Customer Satisfaction Specialist 

  ******* ******** 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2025, I entered the Speedway Car Wash on Gateway Blvd in El Paso, TX. I entered the code from my receipt, which was accepted, and the green light indicated I could proceed. I pulled in slowly, expecting the tire wash to start as it normally does—but nothing happened. I put my vehicle in park and waited. Two red bars came down in front of my engine, but again, nothing activated. I called the gas station and spoke with the general manager, Isabel. She told me to continue pulling forward to exit. As I did, the red bars got stuck on my hood. I tried backing up to free them, but it caused damage to my vehicle. After finally getting free, I parked and called again. Isabel came out and said the car wash wasn’t even in service and that caution tape had blown away. There were no visible signs indicating it was closed. If I had known, I would not have entered. It's now been nearly a month, and I still haven’t been able to get my vehicle looked at or repaired.

  Business Response

  Date: 04/30/2025

  Dear BBB,

  This customer has contacted us about this incident, and we are currently investigating to determine liability.  We have relayed this information to the customer. 

  Thank You,

  Customer Care Supervisor

   

  Customer Answer

  Date: 05/30/2025

  Good day, Better Business Bureau,

  I am following up on my complaint regarding the damage to my vehicle sustained in a Speedway car wash (Case #**************). Despite my repeated efforts, I have not received any meaningful communication from Speedway.  Other than one short statement through postal mail. 

  I have been calling every other day to speak with the assigned claims specialist, Stacy Lee, but she has not returned any of my calls. Additionally, when I contact Speedway’s main customer service line, I am consistently met with unhelpful and rude responses. This has been going on since April 9, 2025.

  It has been extremely frustrating and disappointing to be ignored and dismissed while trying to resolve an issue caused by their equipment. I would appreciate any further assistance the BBB can provide in helping expedite a response or resolution.

  Thank you for your continued support.

  Sincerely,

  ****** ****

  Business Response

  Date: 06/02/2025

  I have contacted the customer.

  Customer Answer

  Date: 06/02/2025

  Subject: Follow-up on Complaint Against Speedway

  
  Dear BBB Representative,
  

  I am writing to provide an update on my ongoing complaint against Speedway regarding the repair of my vehicle. Unfortunately, the situation remains unresolved, and I have not received the necessary cooperation from Speedway.

  As of today, June 2, 2025, the case adjustor, called me after a lengthy period of no communication. She stated that they had not received the signed documentation I sent on May 24, 2025, despite the fact that I sent it with tracking confirmation (Tracking Number: **********************). This is the second set of forms I have submitted to Speedway. The first set was acknowledged by her, but now, she claims the forms are missing.

  After speaking with her this morning, it became evident that Speedway is still refusing to process my claim or issue a check to repair my vehicle. Additionally, she has not been responsive to my previous attempts to contact her and has repeatedly failed to return my calls or address my concerns. This lack of cooperation has left me without a resolution for my vehicle's repair, and we are now into June with no action taken.

  I would appreciate it if the BBB could assist in escalating this matter with Speedway to ensure that the necessary steps are taken to resolve this issue promptly.
  Thank you for your attention to this ongoing matter.

  Business Response

  Date: 06/02/2025

  We have no received the documents requested from the customer. We are now in the process of requesting a check for the customer. I have explained to the customer once we get the documents we will start the check request process.

  Customer Answer

  Date: 06/06/2025

  This claims analysts has continued to lie to me about not receiving the signed documents she sent me. I contacted customer support on 5/2/2025 and the customer service representative stated to me that the documents i sent back were received and signed. She saw them uploaded to my claim.  However, the analyst denied ever receiving them, even after I provided the tracking information that the documents were delivered.  The analyst also told me this week that I would be receiving a check for my damages to finally fix my vehicle. However, it is 5/6/2025, and still no amount received today. It is now 2 months and this company still has not resolved my matter. All I'm asking is that they fix my vehicle in which their car wash did damage to.  

  Business Response

  Date: 06/06/2025

  I spoke to the customer this morning 06/06/2025 and explained the check ordering process and the mailing process.

  Customer Answer

  Date: 06/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am writing to inform the Better Business Bureau that I am still experiencing issues with receiving compensation from Speedway’s insurance adjustor regarding the damage their car wash caused to my vehicle. On Friday, June 6, 2025, the adjustor informed me that they were in the process of issuing a check to cover the cost of repairs. I followed up again on Monday, June 9, 2025, and was told that the check had been mailed. However, as of today, my mail has been delivered and no check has arrived. I am deeply frustrated by the lack of follow-through and the ongoing delay in receiving the funds needed to fix my vehicle. This situation is not only inconvenient but also unjust, as the damage was clearly caused by Speedway’s equipment. I would appreciate any assistance the Better Business Bureau can provide in helping me resolve this matter promptly. Additionally, I would like to know what other steps I can take to ensure I am fairly compensated and that Speedway is held accountable for the damage to my property.
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 06/11/2025

  Dear BBB,

  Good afternoon.  We have explained this process to the customer and check has been put in the US Postal service.   There is nothing else we can do at this time for this customer.  This will be the last reply back to this complaint as we have replied to this case 4 times and the customer will not be satisfied.  I would appreciate if you could please close the BBB case out as we have done everything we can. 

  Thank You,

  ***** *****
  
  

  Customer Care Supervisor

   

   

   

  Customer Answer

  Date: 06/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the First Time that Speedway cut short the Bonus Period prior to it's expiration and cheated me so on April 8, 2025 I called Speedway Customer Service to Confirm the "Additional 25 Cents off Per Gallon" was thru midnight April 8, 2025. The clerk double checked with the manager and said "yes".
  I bought $56.56 of deisel at Ronkonkoma Speedway (store# *******). I was cheated out of the additional 25 Cents Off per gallon again.
  At speedway.com I submitted a "Contact Speedway" entering in all my information and Card Number explaining this issue. Speedway Customer Care and/or Management did not respond.

  Business Response

  Date: 05/05/2025

  The 25¢ fuel discount in question was a one-time promotional discount that was issued on 4/1/25.  Our fuel discounts are set up in our system to automatically apply to the customer's next fuel purchase.  This customer made a fuel purchase of 15.207 gallons on 4/2/25; the total amount of the purchase was $49.26.  Since this was a one-time discount, and was used on 4/2/25, it was no longer available for the customer to use on 4/8/25.

  Customer Answer

  Date: 05/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That is not the way it worked in the past, and that is not what the rules state.  I claimed to offer, the offer is up to 25 Gallons, the offer is good thru April 8, 2025.  I asked all these questions when I called in that day.  It is no a "manufacturer coupon" that once you use it it can not be used again.  It is an Offer whose limits are:  25 Cents off, 25 Gallon Limit, thru Midnight April 8, 2025.  
  
  
  
  Sincerely,
  
  
  
  *** ******

  Business Response

  Date: 05/06/2025

  Here are the normal stipulations for our fuel discounts: “Rollback is valid for 1
  fuel purchase up to 25 gallons. Discounts are not available in CT, FL, MA, NJ,
  NC, PA, RI, SC, TN, VA, WV or WI. The rollback will be loaded directly to your
  Speedy Rewards card and will be available for use inside the store or at the
  pump. Discount excludes truck diesel.”

  Here are the additional stipulations for the "April Fuels" promo, which is the one to which the customer is referring: “Fuel Offer: Offer
  must be claimed and redeemed by 4/8/25. Limit 25 gallons. All fuel grades,
  excludes commercial diesel lanes (high flow diesel). Must be a registered
  Speedy Rewards member to participate.”

  Please note in the first paragraph that our fuel discounts are normally valid for only one purchase, and that was the case for this promotion. 

  Customer Answer

  Date: 05/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:   They can cheat me out of the money.  That's alright. 

  This dishonest failed Customer Service Representative first failed to respond to my Speedway Customer Service Contact.  Because they ignored a Customer, I had to submit a BBB Complaint.  This failed Customer Service Representative unknown as no names or Title has been provided, they are responding incognito and Anonymous, is providing false and or after the fact information.  Deisel is included.  How would the Pump know if the Vehicle is in Commercial Business, or if it is a Personal Vehicle?   BBB please look at what was provided in the "Offer" not whatever this woman is talking about, it does not state whatever this person found somewhere.    The Incognito Speedway Customer Representative will drive Customers to buy their fuel and other food items elsewhere.   They had an 11 Cent Off Per Gallon Offer expiring yesterday; I was afraid Speedway would "burn" me again and I remembered the attitude of this Incognito Speedway Representative in their quest to "take" me, so I went to BP and bought $56.00 in Fuel over there instead.  BBB please publicize this complaint so other customers can see the facts in my case and how they cheated me and how they treated me.  Thank you BBB.
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought two steam gift card that were defactve the refuse to give me a refund
  they told me me if they were actvated they can refund the money

  Business Response

  Date: 05/02/2025

  Hello to whom it may concern, 

   

  I have tried to reach out to the customer to handle this complaint and left a voicemail twice and have yet to receive a response. 

   

  Thank you, 

  Customer Satisfaction Specialist 

  ******* ********

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The most corrupt Gas station I have been to so far.
  
  "When I hanged the Gas pump handle when I was done with pumping fuel into my vehicle, the meter was still running and charging my card eventhough I stopped pumping, and hanged up the pipe."
  
  I went inside the store visibly upset about what I saw and tried to explain to a cashier at the store, and was confronted with other employees at the store accusing me of being disrespectful to them.
  
  That was not the first bad experience I experienced at this specific store location.
  
  The previous experience I observed was a homeless person directing vehicles to a pump line for gasoline which was paid cash to him for as little as 10 dollars for a 50 to 60 dollars tank refill.
  
  
  What happened again was today, when as usual, I was pumping gas at pump 8, I stopped pumping at $10 at the meter, but the meter was still running, eventhough not a drop of gas was coming through the pump.
  
  So, l went inside the store to report the issue, eventhough I was excited from my past experiences from this same store location, and was told I was very disrespectful for yelling at a cashier, which I promptly apologized for, so that I can have a manager take a look at my grievance and correct the issue, which was 70 cents, which the manager decided to scorn me for, but the issue was not about a 70 cents charge complaint, which I didn't mind forfeiting, but the trust in service I was receiving from the store.
  
  I am hoping 711 which apparently owns the Speedway Stores in Minnesota now. will investigate what actually is going on in their stores in Minnesota, which kind of used to be decent when it was known as SuperAmerica.
  
  Complaint also filed with MN Attorney General's Office.
  
  Thank you.

  Business Response

  Date: 04/22/2025

  I attempted to call the customer to get more information regarding the complaint.  He did not answer, so I left a voicemail asking him to call me back.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******
  *** ****** ***** *********** ** ***** **************** ***** ********
  
  April 10, 2025
  
  Subject: Complaint Against Speedway – Contaminated Fuel Resulting in Vehicle Damage and Expenses
  
  Dear Better Business Bureau,
  
  I am submitting a formal complaint against Speedway in reference to a recent incident involving contaminated fuel that resulted in damage to my vehicle and significant out-of-pocket expenses.
  
  On February 11, 2025, at approximately 3:12 AM, I refueled my 2019 Honda CR-V at the Speedway station located at **** ****** ***** *********** ** **********. Shortly after, my vehicle began exhibiting serious issues including engine misfiring and stalling—symptoms resembling transmission failure.
  
  Upon consulting a mechanic, it was confirmed that the gasoline I received was contaminated with diesel, which directly caused the vehicle issues. I immediately took steps to investigate and documented the matter with receipts and photographs. I also obtained the Speedway terminal receipt showing my purchase and dash cam footage showing the timing and events following my visit. Furthermore, pump records and security camera footage from the station may be reviewed to verify my claim.
  
  The total expenses I incurred due to this incident include:
  
  Contaminated Gas – $26.01
  Towing Services – $230.00
  
  Vehicle Repairs – $338.35
  
  Total Loss – $594.36
  
  I have attached copies of my receipts, bank records (highlighting the transaction time), repair invoices, and photographic evidence.
  
  I reached out to Speedway customer service with these details and requested a full reimbursement of $594.36, but I have yet to receive a resolution. Given the evidence and financial burden caused by Speedway’s contaminated fuel, I am seeking the Better Business Bureau’s assistance in facilitating a fair and prompt resolution.
  
  Thank you for your attention.
  
  Sincerely,
  *** ******

  Business Response

  Date: 04/14/2025

  We have conducted a thorough investigation
  when notified of a potential issue. Our investigation found that all systems
  were operating correctly with no issues of product contamination. The store
  sells an average of 152,250 gallons per month and has not had a claim opened
  concerning product quality in the past two years. We respectfully deny
  responsibility for any damage the customer may have incurred.

  Customer Answer

  Date: 04/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I  have more than suffifcient proof that I did get  bad gas. I am also filing a court complaint today, so thats fine you can deny it all you want, we can settle in court, which is whats going to happened, I had lots of proof, so you can deny this all day long!. ***************************************************************************************************************************************************  (This gas station has a history of having diseal fuel mixed in with regular fuel, go to that news article, this is not the first time that its happened.)

  Back in 2020, you had delivered diseasal gas to this location as well. Just because you dont't have other people complaining does not mean that it was my fault. Why would my car completely die withn 2-3 hours of filling up there and be spewing fumes of diseal smoke. My mechanic receipt and the codes from the computer show a P0302 misfires, 

  
  Sincerely,
  
  
  
  *** ******

  Business Response

  Date: 04/14/2025

  Dear BBB,

  Good afternoon.  The customer has now stated that they are taking us to court.  Speedway LLC will not be able to make any more comments at this time.

  Thank you,

  Customer Service Supervisor

   

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyalty card holder for many years. Starting last year, Speedway added an additional layer of security when using my account online. First a text code is sent, then an email code is sent. I always receive the text code, but never the email code which prevents me from access to my account. The email code does not appear in either the "Junk Mail" or "Refresh". I cannot select the "Monthly Perk", nor redeem my points. Several weeks ago, I called Speedway corporate office in Springfield OH, to convey the above. Eventually, I was in email dialogue with "****". She advised that a get a new card and open a new account for which she would transfer all of my information (90,000+ points). I did so without success. I still cannot open my online account. Instead, I requested that gas cards equal to my 90,000+ points be sent to me. ****'s last email was, "I was going over your account to see if there were any issues on our end.
  
  Unfortunately, everything on your account is up to date and correct on our end.
  
  ****" which implies that Speedway will not honor my request for gas cards equivalent to the 90,000+ points that I have accrued. I have been accruing points to save 102,000 points for a $100.00 gas card.
  
  I should point out that I have other "customer loyalty accounts" with other companies with whom I can access my online accounts without problem.

  Business Response

  Date: 04/21/2025

  To whom it may concern, 

  I have reached out to the customer multiple times, in order to get the customer account fixed or send gift cards for his points. 

  I am waiting for the customer to respond so I can move forward with the case. 

  Thank you, 

  ****

  Customer Satisfaction Specialist 

  Customer Answer

  Date: 04/21/2025

  While the email matter (access to account, monthly perk selection, and point redemption online) has not been resolved at this time, the point redemption has.

  TWO EMAILS RECEIVED TODAY:

  Hello *****, 
  I wanted to touch base with you on your case. 
  IT hasn't found a resolutions at this time regarding the issue with your email. 
  I have spoken to my Supervisor and asked if I could remove your points from corporate and go ahead and send you a $120.00 Gift Card (want to send you extra for your patients). 
  This is not something that we normally can do here, however I requested to do this one time for you , in order to get you taken care of. 
  Once I receive your response, I will request the Gift Card and get it mailed out to you. All should be same day. 
  Thank you,
  ****

  Hello *****, 
  I wanted to touch base with you on your case. 
  IT hasn't found a resolutions at this time regarding the issue with your email. 
  I have spoken to my Supervisor and asked if I could remove your points from corporate and go ahead and send you a $120.00 Gift Card (want to send you extra for your patients). 
  This is not something that we normally can do here, however I requested to do this one time for you , in order to get you taken care of. 
  Once I receive your response, I will request the Gift Card and get it mailed out to you. All should be same day. 
  Thank you,
  ****

   

  Business Response

  Date: 04/21/2025

  To whom it may concern,

  Customer responded to email sent and has agreed to have Gift cards mailed to him, which were mailed out this morning. 

  ****

  Customer Answer

  Date: 04/22/2025

  Received 04/22/25

  Hello *****, 
  I have mailed out your Gift Cards. 
  I mailed 2 @ $50.00 and 1 @ $25.00. 
  I will reach back out as soon as we can get a resolutions for you. 
  ****
  
  Ref:MSG554416845_VtefGfF1kiBM2ocZVy