Complaints

This profile includes complaints for Morris Furniture Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morris Furniture Co., Inc.

  2377 Commerce Center Blvd. Fairborn, OH 45324

  
• 

  Morris Furniture Co., Inc.

  2850-E Centre Drive Fairborn, OH 45324

  
• 

  Morris Furniture Co., Inc.

  2700 Miamisburg Centerville Rd., Ste. 534A Dayton, OH 45459

  
• 

  Morris Home Furnishings

  11765 Commons Drive Cincinnati, OH 45246

• 

  Ashley Furniture

  4530 Eastgate Blvd # 432 Cincinnati, OH 45245

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought multiple furniture items and 2 mattresses from this company's store in Dublin ohio on 12/14/2024 for a total cost of $ 5612.58.
  Not only they delivered these items in multiple installments which were cancelled and rescheduled multiple times from guaranteed time windows,
  BUT multiple items were damaged as well.
  When attempting to communicate with them regarding damaged furniture, I was given vague answers over the phone before being put on hold and hung up on several times. When people came in to repair the damaged furniture, they refused to look at most of it and said that only some of it was in their system. They kept us in this loop of poor customer service for weeks, and when we'd talk to Morris, they'd say that their subcontractor was to blame and they could do nothing but send in another request.
  Due to huge problem with this purchase I want full refund of delivery cost $329 plus tax (minus $212 which they refunded) and return/appropriate price ajustement or refund of all the damaged items ASAP.

  

  Business Response

  Date: 02/18/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have already provided credit for the delivery and have entered a service for the damaged items and per the technician the only issue was the nightstand, and we have entered an exchange for that item. At this time, we have provided all available credits and exchanges to resolve the customer's issue. 
  

  Customer Answer

  Date: 02/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:This business has not even recognized the damage to coffee table  and dining table nor given option to be to return and get full refund for all the damaged items!!

  I have wasted innumerable hours of my time and am extremely frustrated about this communication.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 02/19/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have offered the customer a credit in the amount of $482.41 to keep the items as-is which voids the manufacturer's warranty, and the customer has accepted.  

  Customer Answer

  Date: 02/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:yesterday when they called me to offer the refund, they kept me on hold for more the one hour after telling me that they are processing the refund.

  In addition I do want full refund for the delivery charge of $329 plus tax instead of $215, because I had to take off my job to wait for delivery of items multiple times and items did not show up within the provided time window or scheduled  date.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 02/20/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. At this time, we will not be offering any additional credit we have offered the max credit due to the customer stating he wanted to be done with the situation, and the customer has accepted this via phone.

  Customer Answer

  Date: 02/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:delivery fees need to refunded fully because this business didn't deliver the items within documented times and days.

  In addition they didn't give me any option for proper discount on damaged items I was forced to accept whatever they were offering.
  
  I have wasted more then 10 hours of my precious time in calling and visiting this store to resolve the delivery and damaged items issues.
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund of Delivery Charges
  
  Greetings,
  
  I hope this message finds you well. My name is ******* *******, and I made a purchase at Morris Home on January 23. In addition to the cost of the items, I paid a delivery fee of $279 for white glove delivery.
  
  Unfortunately, my experience with your company has been far from satisfactory. The wrong and damaged goods were delivered to me on four separate occasions. On three instances, I received damaged beds, and during the most recent delivery, I reluctantly accepted the damaged bed as I had grown exhausted by the repeated issues.
  
  This situation has caused significant frustration, as well as wasted time, due to the repeated delays and the need to wait for deliveries that did not meet expectations. Given that the delivery was not carried out as promised, I kindly request that the $279 delivery fee be refunded to my original payment method.
  
  Thank you for your attention to this matter, and I look forward to your prompt resolution.
  
  Best regards,
  ******* *******

  

  Business Response

  Date: 02/11/2025

  Morris Home Furniture has reviewed the customer’s account and have offered the customer service or a discount code to use in-store. 

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I don't want any discount code or would like to purchase anything from this store - further i was seeking refund of delivery service fees which i paid and they are offering me a discount code for a future purchase which wont justify - i need full refund of my delivery fees paid to my original method of payment
  
  
  
  Sincerely,
  
  
  
  ******* ******* * *******

  

  Business Response

  Date: 02/12/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have issued a refund for the issues with delivery. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morris Furniture Company communications
  *We are told multiple ***es between the below ***es we called that the part was on order, it would be 6 to 8 weeks. Multiple ***es, they said this.
  06/05/2024 – Delivery of new sectional couch
  07/16/2024 – Couch broken, filed claim
  07/25/2024 – Tech came out to assess damage
  Company committed to repairing couch
  We hear nothing for two months
  09/12/2024 – Called store – Spoke to ****** 09/17/2024 – Spoke with ****** 09/23/2024 – Spoke with ****** 10/04/2024 – Spoke with ***, he cannot give out district manager #
  10/23/2024 – No one called me back
  11/07/2024 – *** hung up on me
  11/13/2024 – Tried live chat – ****** / ***** – Beavercreek
  12/04/2024 – Left voice mes****
  12/06/2024 – Left voice mes****
  12/07/2024 – Left voice mes****
  12/11/2024 – Not in until Friday
  12/13/2024 – Left voice mes****
  12/17/2024 – Left voice mes****
  12/23/2024 – Live chat - ****

  

  Business Response

  Date: 02/12/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We are reaching out to the manufacturer for an update on the order. 

  Customer Answer

  Date: 02/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: we have heard this same response with no follow up from Morris for 6 months.  This is unacceptable. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 02/18/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have placed a new parts order and will continue with the service due to how long this has been in home and still able to be repaired.

  Customer Answer

  Date: 02/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Morris has had ample ***e and opportunity to have this piece of the sectional repaired. We were told on three different occasions over a 7 month span that the part is on order and it would be 6 - 8 weeks for the part to come in. This furniture has been in our house for almost 9 months, without us being able to use it properly. We paid for the sectional in full at the ***e of sale, along with the extended service plan. We have been wronged by Morris Customer Service and the store and want this piece of the sectional replaced.

  We offered to bring this one piece back to the store and let them replace it with one they had in-store. They refused, stating they didn't want to break up a set.

  I would like this piece replaced, no exception at this point.

  Otherwise, I will be forced to talk to media outlets and/or file a civil suit against the company. 

  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 02/18/2025

  Morris Home Furniture has reviewed the customer’s account and we are requesting pictures of the product currently in the home for a possible exchange.

  Customer Answer

  Date: 02/20/2025

  Attached are photos. 

  

  Business Response

  Date: 02/25/2025

  Morris Home Furniture has reviewed the customer’s account and in the report we ordered parts for the left side facing recliner. Can you confirm that this is the broken piece and may you include photos of that said piece? 

  Customer Answer

  Date: 02/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: we have supplied the pictures on this complaint on this website on 2/20/2025.  

  This again is another stall tatic since we supplied pictures when we originally started requesting assistance in June and the technician took photos when assessing the problem to know the the mechanism was broke and how it was unusable in our home.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 02/25/2025

  Morris Home Furniture has reviewed the customer’s account and in the report, we ordered parts for the left side facing recliner. The customer has not provided any of the information that we have requested.  Can you confirm that this is the broken piece, and may you include photos of that said piece?

  Customer Answer

  Date: 02/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I sent pictures of the left side mechanism which is clearly broken. The right side is bent now because the left side is broken.

  I want the chair replaced with the same kind. Just replacing the left side broken piece at this point would not fix the whole chair.

  We spent over $4,000 on this sectional and extended contract and are not satisfied at all with the level of customer service received for the number of ***es we have attempted to contact different Morris associates for rectification. 

  Please replace the chair.

  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 02/27/2025

  Morris Home Furniture has reviewed the customer’s account, and we still have not received the pictures we have requested. We are not needing a photo of the damaged mechanism we are needing photos of the entire piece to see the condition of it before we can move forward in the process. Please advise. 

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Complaint: ********

  
  

  I am rejecting this response because: we have submitted these last week when requested. You also have all the photos the technical took and ones submitted when requested on chat when we have been trying for months to get this resolved. Look on this complaint history and see the photos already submitted. On the 2/20/2025 response to you.

  
  

  Sincerely,

  
  

  ***** *********
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 03/05/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. Due to how long this item has been in the home we will continue with the service which is covered under your manufacturer's warranty. The parts will arrive in early May due to the back order. If at that ***e you are not happy with the repair, we can look into other options. 

  Customer Answer

  Date: 03/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You have not addressed my complaint.   You left it in my house.  I did not go to Morris to buy a broken couch.  I expected to have a working piece of furniture and a reasonable solution when that broke.  I did not break it.  Heck, it was barely in my home or used less than 30 days.  Now over 9 months later and you're telling me another 6-8 weeks again.   This is ridiculous.  This is not customer service.   You even wanted pictures again so that tells me the original technician never ordered the parts and all you have done it taken me for a ride.  We have been more than patient.  We want it replaced so that we can use what we purchased.   Why are you not held responsible/accountable  for the defective product you sold?
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-23-24 I purchased $5234.76 worth of living room furniture. One being a 3-seat sofa, few months later flip cushions to find a hugh stain the size of a basketball on the middle cushion, called Ashley they said they would send someone out to look at it on 11-26-24 ***** ***** came said cushion needs to be replace not only because of the stain but the cushion was all broken down. On12-13-24 a gentleman came to put the foam in the new cushion, he stated the correct foam was not sent. He said there should be foam, then a padded zipped jacket around that then the actual material of the couch. The foam that they did send looked like it is filthy. Once again ordered. I have called every week since 12-13 for them to tell me they will check on it and call me back which they don't or they will say on back order. I told them then give me a cushion off a couch that is already made they said we can't do that. Now I have this couch that looks like a piece of crap that I have paid a lot of money for with no resolution

  

  Business Response

  Date: 02/12/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. The customer has received the parts and have a service scheduled for 02/13/2025.

  Customer Answer

  Date: 02/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 19, 2024 I purchased a loveseat from Ashley furniture. I was not informed at the time that the item was on backorder. I found out days later when trying to figure out why I hadn't been contacted to schedule delivery. Upon finding out, I tried to cancel my order but found out I had signed up for a promotional sale related to the upcoming election and I was not allowed to cancel. I can only reselect. We looked but there is no other piece of furniture I require at this time. I offered to take store credit or gift card. The company refused.
  
  I was notified on 1/22/25 that the loveseat is now available, and I need to take delivery.
  
  I am now responsible to take delivery of a piece of furniture i no longer need or want and have to figure out how to get rid of it myself.

  

  Business Response

  Date: 02/11/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This customer signed a contract at the time of purchase in regard to the promotional offer. This offer stated orders cannot be voided or returned. Morris is unable to credit this customer for their purchase. 

  Customer Answer

  Date: 02/23/2025

  We really didn't get any resolution to this issue. My family ended up paying for the couch, we are taking delivery early in March and then we will have to sell it ourselves.  I would like to make sure a complaint is filed and this information can be shared with other potential customers of Ashley Furniture. I realize they had a promotion that has to be careful that a person doesn't purchase and after finding out they won't get it free, cancel their order. However, Ashley sold me a piece of furniture they didn't even have in stock and at no time informed me they couldn't get the product for over 3 months. I would have never bought it. Then I was stuck paying for it. 

  I do not require intervention by the BBB at this time but I do want this complaint visible to other customers as a risk of doing business with Ashley Furniture.

   

   

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional sofa from Morrison two years ago and I also purchased the extended warranty. The sofa was $6000 and I was told the salesman that was one of their top pieces they had. I sat on the couch and the frame cracked and I am not a man and I do not have kids that run around and jump on the furniture.. When I contacted Morris, they said the warranty would not cover that and I could spend $100 an hour to have someone come out fix it plus be charged for hardware. I will never purchase anything from them again and would recommend to others not to as well.

  

  Business Response

  Date: 02/12/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This customer purchased their sofa 01/07/2023 and reported frame damage on 01/24/2025 this customer is outside of the manufacturer's warranty and labor will be at cost. If the customer would like to move forward with repairs, it will be $100 per hour. 

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have attached pictures of the bottom of the couch. I purchased at extended warranty that I guess did not cover that either. If you purchase furniture valued at over $7000 and it don’t hold up for 2 years that is an issue. I even went to the store to act like a potential buyer for that piece and had their sales rep assure me that it was of great quality and there would be not be an issue with the frame. I then showed the salesman my photos and he was shocked and said that never should have happen and it had to be a default. The store had been no help except when I purchased close to $8000 in furniture from them. As a company they should have replaced or had it fixed. I can not explain the anger that I have knowing they could have made it right but chose not to. I will tell everyone I know not to purchase from them!
  
  
  
  Sincerely,
  
  
  
  *** ***

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this couch from Morris Furniture on 03/12/2023. The fabric started to rip in various places on the couch as the fabric is thin. The middle section of the couch is threadbare worn out from the horrible thin fabric. The middle section does not line up with the rest of the couch so one has to pull out the entire seat in order for it to match up with the left and right side of the couch. The left cushion has been worn out already from the back of the cushion and in the seat. The recliner on the left side is also worn out due to poor fabrication of the recliner. I was told by customer service at Morris Furniture that the 5 year protection plan that I paid for ($149.00) does not cover these kinds of items as it is "normal wear and tear" of the couch. I severely disagree for a two-year-old sofa. The sofa was made flimsy, and the quality of work is poor for the money I paid.

  

  Business Response

  Date: 01/21/2025

  Morris Home Furniture
  has reviewed the customer’s account and have addressed the issues within the
  complaint. We can confirm that the one years manufacturers warranty is expired with us as of 3/9/2024. If the customer would like to have a service technician out to inspect the damages or to order parts there would be an out of pocket cost. 

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ***** and on August 29, I bought a beautiful table and 6 leather chairs from Morris Home Furniture 3 months after the table started peeling I called and Management said to go online to report I did and they came out to take pics this table was still under warranty and I have called and texted no follow up to fix my table I paid over 1,000 for that table and 3 months into warranty it is loosing its black color and peeling this table was defected and I just want a new table they were nice in selling it but trying to get anyone to help with this problem not do much they just wanted the warranty to run out so they would not have to help me, I don't think this is right and not good customer service for such a well thought of company. Please help me get this resolved and hopefully this will stop then from treating good customers this way when spending hard earned money.

  

  Business Response

  Date: 01/21/2025

  Morris Home Furniture
  has reviewed the customer’s account and have addressed the issues within the
  complaint. Per our records we've spoken with this customer as of 12/7/2024 to advise that based off of the pictures that was sent to us the damage is considered customer caused and would not be covered by Morris. If the customer would like a service technician out to inspect the table there will be a $99 initial trip fee. 

  Customer Answer

  Date: 02/11/2025

  My name is ****** ***** and on  Aug 29, 2023 I bought and paid cash for a beautiful black table 1,100 and 6 chairs from ******, I received delivery of my furniture in October, 2023.  In Dec 2023 I noticed the color was coming off so I called ****** and he told me to go online for my complaint; I did so and in Feb 2024 a young man and women came out to take pictures said they would be in contact,  I waited months for reply I then contacted Morris they said they lost the pics and would get in touch to reschedule; after sometime no contact table was under warranty this lingered  so I called back on Dec 3 2024 spoke to Mr. ***** said call ***** in corporate he was out for 3 days called him left message called him after 3 days  and a few messages back sent me to customer care Dec 4th was told to call sha from corporate left message  she called back Dec 3 told me to call GBS and gave me number spoke to Veronica  on Dec 7th at 1:30pm and was sent to Iris the manager who said they would not help, I then got the BBB involved

  

  Business Response

  Date: 02/11/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. Per our records we've spoken with this customer as of 12/7/2024 to advise that based off of the pictures that was sent to us the damage is considered customer caused and would not be covered by Morris. If the customer would like a service technician out to inspect the table, there will be a $99 initial trip fee. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this table02/17/2024 delivered a few weeks later. The table has a 5 year warranty
  This fall we noticed a bulge popping up. and the table was getting wobbling. We procrastinated in calling for service (we are empty nesters so we eat most of our meals at out kitchen counter bar).
  We finally call and they came out and tightened the table to correct the wobbling and said the table top can't be fixed. Some one from customer service will call me. I finally receive a call that they will not cover the table top because it's water damage.
  This is a kitchen table with a 5 year warranty. It should be able to handle condensation from a cold drink or even a spilled drink. the table is always wiped down after use. there has never been any standing water on this table. If water got below the finish it's because the finish was not applied correctly in the factory. Please notice that this is a "country Table" with "wooden slats" across it. the damage is at the edge of one of the slats. It is clear that the factory finish did not get down the joint between the two slats.

  

  Business Response

  Date: 01/21/2025

  
  Morris Home Furniture
  has reviewed the customer’s account and have addressed the issues within the
  complaint. We've spoken with this customer as of 12/7/2024 to advise that the water damage is customer caused and unable to be repaired. The customer would need to reach out to the extended protection plan GBS at ************ for assistance with a resolution.

  Customer Answer

  Date: 01/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I have contacted GBS and they inform me that the table is less than a year old and will be covered by Morris Furniture.  Also the claim must be reported within 30 days of 1st discovery of issue and I have already past that time limit (this is hidden in the their fine print that they quickly pointed out)

  On the note that we had standing water on this table, that is absolutely not true. The only water on this table would be from condensation from cold beverage glasses, which would be wiped up after the meal.   This table is not my formal cherry dinning room table that we bought 40 years ago, this table has some this table has some type of plastic or vinyl finish on it and is made for every day usage.

  We spent $2847.62 for this table and chairs and TV stand.in February. We bought new couch, loveseat, (2) recliners and a side table in September of 2022 for $7711.44. and seven years before this purchase we bought another family room couch and loveseat and recliner.

  I find it very disappointing that Morris is refusing to back their furniture 
  
  
  
  Sincerely,
  
  
  
  *** ****

  

  Business Response

  Date: 02/11/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This has been deemed as damages caused in the home. The customer has purchased the extended 5-year warranty and may contact the third-party company at **************.

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Morris Furniture didn't even read my response,  

  I have contacted GBS and they inform me that the table is less than a year old and will be covered by Morris Furniture.  Also the claim must be reported within 30 days of 1st discovery of issue and I have already past that time limit (this is hidden in the their fine print that they quickly pointed out). 

  The top is an veneer top. We do not allow standing water on this table, even if we did the water would not soak through the top unless there was a flaw in the finish.
  
  
  
  Sincerely,
  
  
  
  *** ****

  

  Business Response

  Date: 02/12/2025

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. The table has water damage and is customer caused and not a manufacturing defect this is unable to be repaired. 

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  At least they are admitting finally the "5-year warranty" is a total scam. 

  Once again, this table has an laminate top on it. no water can get below it unless the finish had some imperfections in it. 

  I find it interesting that they have Bolanburg off their web site and stores. 
  
  
  
  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a couch with extended warranty plan, the motors went out for the lift/recliners. We have made numerous calls to the warranty and Morris furniture. After several months (from first complaint) they provided a replacement motor, the wrong part. Many calls to follow up without resolution. Since the product failed, and extended warranty has not been upheld we would like a refund of entire purchase amount.

  

  Business Response

  Date: 12/14/2024

  Morris Home Furniture
  has reviewed the customer’s account and have addressed the issues within the
  complaint. We can confirm that since the customers 1 years manufacturer's warranty has expired, and a claim has been filed with GBS the customer would need to escalate any concerns with GBS directly.