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Business Profile

Credit Union

AurGroup Financial Credit Union, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AurGroup Financial Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AurGroup Financial Credit Union, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.

      As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.

      Moreover, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.

      I have identified discrepancies on my credit report originating from AURGROUPFIN, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.

      Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.

      For your reference, my account details are as follows:
      Account Number: **********

      I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.

      Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.

      Thank you for your immediate attention to this matter.

      Sincerely,
      ****** ****

      Business Response

      Date: 01/02/2024

      *** ****,
      As requested, we completed a thorough review of the account
      you referenced. The account is not a credit card but a consumer loan you
      obtained with us. You applied for the loan on 10/23/2017 and signed the loan
      closing documents, including the Loan and Security Agreement and Disclosure
      Statement, on the same day. The loan was paid in full 1/21/2021. You or no one
      else has made us aware of any errors in reporting. As per our Privacy
      Disclosure, we do report payment history to the credit bureaus.
      On 10/13/2021, you contacted us in writing requesting that
      we edit our reporting of your loan payment history. You did not indicate any reporting
      errors at that time. We informed you in writing that we cannot change the
      reporting history unless there was an error in the information reported. If you
      have any further questions, please contact us at ###-###-####.


      AurGroup
      Financial Credit Union
      8811
      Holden Blvd.
      Fairfield,
      Ohio 45014
      ###-###-####

    AurGroup Financial Credit Union, Inc. is BBB Accredited.

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