Complaints

This profile includes complaints for Big Sandy Superstore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Big Sandy Superstore

  8375 Gallia Pike Franklin Furnace, OH 45629-8989

  
• 

  Big Sandy Superstore

  45 County Road 407 South Point, OH 45680-8987

  
• 

  Big Sandy Superstore

  7800 Montgomery Rd Unit 210 Blue Ash, OH 45236

  
• 

  Big Sandy Superstore

  1600 Garfield Ave Parkersburg, WV 26101

  
• 

  Big Sandy Superstore

  1000 Liberty Park Dr Hurricane, WV 25526

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased as ** Side by Side Refrigerator Freezer with Icemaker Model #************, Serial #******** from Big Sandy Superstore at a cost of $1,300.00. On 9/19/23, I called Big Sandy because the light on the freezer side was out. Since it was still within the warranty they scheduled the first repair person to come out on 9/25/23. Ted put the part on but informed me it was a bad part and need to reorder it and second appointment was scheduled for 10/9/23. On 10/9/23 I received a call from Big Sandy and they said the part came in broken and rescheduled the third appointment for 10/23/23. On 10/23/23 I received a call from Big Sandy and she said they have to cancel the appointment because the technician called in sick and rescheduled the fourth appointment for 10/25/23. On 10/25/23 Big Sandy called and said that the part was sent to the wrong warehouse and it will be in tomorrow and rescheduled the fifth appointment for 10/31/23. On 10/31/23 they came out to fix it at 12:50pm and said the part did not work and they need to order something different. Big Sandy text me on 11/2/23 and said the part was in and they rescheduled the sixth appointment for 11/10/23. On 11/10/23, I received a call and they had to cancel the appointment and reschedule for the seventh time because the technician got sick and had to go home and rescheduled the seventh appointment for 11/14/23. Big Sandy service repair is horrible. They have inconvenience me as a customer seven times and my freezer light is still not repaired. This is extremely poor customer service. I want my light on the freezer side repaired now. These excuses are ridiculous and unprofessional.

  Business Response

  Date: 11/14/2023

  Dear Mediator,

   We apologize for the inconvienience this has caused our customer. The repair is scheduled for today 11/14/2023

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sofa was was under warranty when I had put a work order in on Jan,2021 my part came in and it wasn’t fixed until Sept 2021 which my warranty was out in July 2021 but since I had the part already ordered it was covered as you can see in the pictures the threading was horrible and my recliner as you can see in the pic looks sunk in I paid way to much for this and if I done it would be a different story It has not been set in since I just want it fixed the correct way they offered me to get it fixed for 125 I just don’t think that’s fair since their repairman fixed it like that

  Business Response

  Date: 11/13/2023

  Dear Mediator,

  While we do apologize for any issues that the customer is having with her furniture, please be advised that the customer didn't notify Big Sandy Service that there were any issues with the previous service repair until December 2022 and then wouldn't respond to the text messages or phone call to discuss the out of warranty process to continue with the repair. If there had been a recall needed for the technician to correct any of the repair, it should have been reported immediately instead of 15 months later.  
  
  In lieu of the issue, Big Sandy Service did offer to split the cost with the customer, which is how the customer was offered the $125 quote. Big Sandy feels like that is a fair option.

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ********
  

  Customer Answer

  Date: 11/16/2023

  I did try to get ahold of them back in 2021. My boyfriend ended up in ******** at ********* with brain surgery and of course I was going to be with him. They told me it was under warranty they fixed it no questions asked I explained I had been busy with taking care of my boyfriend the main thing is how it was fixed the stitching and just looking at it looks horrible and it looks sunk in. I just want it fixed the right way at NO COST!!

  Business Response

  Date: 11/29/2023

  Dear Mediator,

  Please be advised that there is nothing from the pictures from 2021 (see attached) that indicate that the technician failed in repairing the customer's furniture. 

  Once again, an issue with repair should have been reported immediately. Big Sandy Service offered to split the cost of repair with the customer but won't cover the entire expense.

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ********

   

  Please tell me why I should pay for this when this is what I used my warranty on!!
  
  

  Business Response

  Date: 12/07/2023

  Dear Mediator,

  In response to the customer, the warranty purchased on invoice 0628810HGXH was a 3 year warranty that expired in July 2021. As previously mentioned, there was nothing to indicate that the technician failed with the repair attempts when he was there in 2021, and the customer didn't notify anyone of any issues until December 2022.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress and adjustable base from Big Sandy Superstore 07/17/2023 . The base has issues that are unsafe and they have not fixed or replaced this adjustable base yet . I’m a disabled Veteran. And I’m transgender and I feel like they are discriminating against me!

  Business Response

  Date: 11/02/2023

  Dear Mediator,

   We have been working with the MFG to obtain approval to exchange this base. The approval was received today and the credit memo has been sent to the store. They will be in touch with the customer to make the arrangements.

   

  Customer Answer

  Date: 11/11/2023

  I agree with this statement 

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online…..
  Your order #************
  Placed on September 30, 2023 11:05:33 AM EDT
  
  Your Transaction #************
  Item Model Number Qty Subtotal
  *********** Asanti Fog Sofa 1320138 1 $899.99. After tax $1083.20. Afterwards I checked out the sofa and there was a deep black mark on the side of the arm. I have messaged and called to see what can be done. I spoke with someone on the day of delivery and that was it ,never heard from anyone since. I was told that they would send a specialist to clean it. I feel that’s very unfair to buy a new sofa, and it come in dirty with a stain.. in all fairness, I think a replacement or a refund would have been professional. I have sent photos along with phone calls and emails.

  Business Response

  Date: 10/13/2023

  Dear Mediator,

   We have an exchange written to be delivered 10/14/2023.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  big sandy charges way too much for delivery/furniture warranty..i purchased a sofa with chaise....the chaise is not usable...cannot sit on it...have to get on knees to try and sit with leaning on back of sofa...maybe i got short legs, idk...i asked for a replacement cushion, like the one on other end of sofa....so i would have three seat sofa....$35 for fabric, $50 for foam, $76 for technician to assemble, $25 for delievery....i have had and made payments for 2 months...believe me i have tried to use as assembled...i feel they should give me the end cushion i am asking for...i did offer to pay a portion for new cushion....so when i crawl on knees to get settled in chaise so i can sit the bottom end of chaise cushion pops up about 6 to 8 inches...just very unhappy that they wont be reasonable...the del/warranty charge was $199, sofa $547...so they say i can get new replacement for $186

  Business Response

  Date: 10/10/2023

  Dear Mediator,

   The customer is asking for parts to be ordered so they can change the configuration of the product. The MFG will not cover this as there is not a defect in the product. If the customer would like the parts only, they can pick them up at the local Big Sandy Superstore to avoid the technician and delivery fees.

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ***** ******
  

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2023, I purchased rwo recliners from Big Sandy's Superstore in *******. We purchased the extended warranty.
  The chairs were delivered and assembled 10 days later. September 23, the reclining mechanism is no longer working on one of the chairs.
  The back of the chair will not go sit up. The chair is on a angle. I take pictures and go to the store on September 25. A repairman is scheduled for later in the week. The repairman from BS came and said the chair is missing 3 bolts. He said the bolts are "tap in bolts" by the manufacturer. Since he only found one bolt, the chair must have been delivered with only one bolt from the manufacturer. His solution to put replace each bolt and include a nut on end to keep the bolts in place. I question the manufacturer warranty with this solution. While the repairman was looking at the chair, another screw came out.
  
  When I called today (9/29), the customer service representative said the materials had to be ordered. The repairman said the nuts and bolts can be purchased from the hardware store. The chair is faulty. I want a refund. If not a refund, I want a new replacement.

  Business Response

  Date: 10/04/2023

  Dear Mediator,

  Big Sandy Service was able to resolve the issue with the parts needed to repair, and the customer's repair visit with the technician is scheduled for 10/6/23.

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****** ****
  

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased 2 twin temperpedic mattresses date of sale 5-18-23 Delivery was 5-31-23 Cost $10,377. Advertised as best had to offer. Selling point was best for keeping cool at night which is what we were looking for. Promised at least 10 degrees cooler and all night.
  Does not keep cool. They have try it for 120 days to see if works, before trading it.
  Problem is if we get different mattress, which would be around $5000. less they will only give us store credit. Plus can only use on bedding and furniture.. Not appliances. I don't know why. Don't need bedding or furniture. Told them we have purchased all of our furniture in our house from Big Sandy over past 35 years. Doesn't matter
  I have talked to corporate office Over month ago talked to a person, she was going to check with manager or someone and get back to me. She has never called me back. I have tried multiple times to talk to her or someone...I was told no one else could help me Each time I tried she was 'out'. Sales person is commuicating with me.
  I called corporate today 9-27 and finally talked with someone and explained issue. she is supposed to call me tomorrow.
  I can't find on any papers I signed where it says anything about store credit only or appliances excluded.
  What we want is to exchange and get cash refund.

  Business Response

  Date: 09/29/2023

  Dear Mediator,

  Big Sandy has been in conversation with this customer over the comfort exchange on her mattresses.  Although the comfort exchange, according to our policy, is supposed to be of equal or greater value, we were allowing the customer to reselect to mattresses that were cheaper.  In doing so, we offered to give the customer in store credit for furniture or bedding for the difference in the pricing.  After further review, it was decided that the in store credit could also be used in the appliance department.

  
  To clarify, the mattresses originally purchased are marketed as being 10 degrees cooler than other mattresses. Also, comfort exchanges are not considered returns and with exchanges, money is not given back in the form of refund, but instead used towards other merchandise.

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *****

  10/6/23 per phone call from customer she last spoke with someone at Big Sandy on Monday 10/2 and she hasn't heard back from anyone. The matter is still not resolved although the business appears to be working on it. Customer would like a call back and a resolution ASAP.

  Business Response

  Date: 10/13/2023

  Dear Mediator,

   Our records indicate that this is scheduled to be delivered 10/17/2023 on invoice ***********.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/09/23 we went to the Gallipolis location to purchase a coffee table. The sales clerk said she could have the coffee table we wanted delivered to the store September 15. WE PAID CASHShe also up-sold us 2 matching end tables. On sept 15 on the way to pick up the furniture, we called to let them know we were coming to find out the coffee table was not in and it was on back order. 09/17 I called to cancel order and set up refund the clerk assured us the coffee table was in the system to arrive on 09/22 and I asked her to guarantee that. She did. While at the store on 09/22 they tried to load up the two end tables, and I asked where the coffee table was. I was directed to the front counter where they said they do not see it arriving anytime soon in the system. Even though I was told my order was in so I made the 40 minute commute.I asked for a refund they said that they may issue a check as soon as 09/29. MAYBE. I made a phone call to corporate headquarters on 09/22 and 09/23. I was supposed to be hearing from somebody with some answers, and I still have yet to hear from anybody. They received our cash on 09/09. They failed to tell us that if they could not provide our product, it would be a such a hassle to receive our refund. I think this is considered as theft. I want my money back IMMEDIATELY. $500 in today’s economy is a lot of money. I just wanted my young children to have a nice living room. I was forced to go elsewhere and buy a coffee table, but I am still awaiting answers and my money. I do not want a check mailed at your convenience. I should not have to wait for you to write a check and I should not have to wait for you to have it delivered via USPS which can in-fact further delay our refund. If mailing it is the absolute last resort I also want a tracking number.

  Business Response

  Date: 09/28/2023

  Dear ********* 

  A Corporate Customer Service Manager called the customer and left a voicemail on 9/28/23 to let the customer know that her refund check was mailed on 9/26/23.

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

  Per phone call - I was able to cash the check.  Please close as resolved at this time.

  
  
  
  
  Regards,
  
  
  
  ******** *****
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washer from big sandy in ************ **. On December 1, 2022 the splutch broke. After many missed days of work, "the manufacturer sent the wrong part", and repair visits, they finally replaced the machine on January 26th, 2023. August 6, 2023 the washer keeps losing power. We call big sandy since we bought the extra warranty on the new machine in January. They cannot get us in until August 15th, where it is diagnosed as needing a control board. The part was finally in and service was scheduled for August 29th. We called them on the morning of the 29th to see when they would be there since we had to take off work that day. We were told between 12 and 5. Noone came. We called and were told once again that the "manufacturer sent the wrong part". Service was once again scheduled for September 12th. I took off work again, The morning of the 12th they called and told me that they had misplaced 2 out of the 3 parts they needed to fix my machine and that if they didn't find them soon, he would not be there to fix it that day. Again. Service was once again scheduled September 19th. Work was once again missed to be there for the repairman. He did come but the washer is not fixed and is doing the exact thing it was doing from the get-go. I called on September 19th and requested a new machine and a refund on the warranty I paid for. I was told no. I requested to speak to a manager. I was told that she would email one and they would reach out to me. I still haven't heard from them and my machine is not fixed. It has cost me way more in missed work hours and laundromat visits than that warranty has cost.

  Business Response

  Date: 09/22/2023

  Dear Mediator, 

  After review, Big Sandy Superstore will be exchanging this washer.  A Corporate Customer Service Manager called phone ###-###-####, on the afternoon of 9/22/23, to speak with the customer and left a message advising of the exchange, and the store was notified of the exchange by the Service Department in order to get this resolved promptly.  

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ****** loveseat and sofa bed a few years ago. I also bought the insurance warranty. I called in amd made a service request on 7/28/23 because my sofa bed broke. The bed wont fold back down into the couch. They sent a guy out to look at it. He was unable to fix it and was also unable to get inback down into the sofa so we could set on the couch so he left it standing up. He said that he would recommend they replace it. A week past I never heard from Big Sandy so I called and the guy that answered said they ordered parts. They refused to replace it. He promised the parts would be in on 9/19. I called 9/19 spoke with Julie the parts never come in. I asked to speak with Jennie the manager, she refused to put her on said she'd send an email for her to call me.
  I called back today 9/20 because I want to speak with a manager. I spoke with a Terran and Ericka both refused to put the manager on. Neither knew anything about when the parts would come in. Ericka said she wasnt putting the manager on because she would say the same thing they couldnt help me until the parts come in. They both were rude and disrespectful. I will NEVER shop at Big Sandy after this. They dont care my families been setting on the floor for 2 mos. They refuse to help rectify this issue even though I paid extra for their insurance service warranty. The fact that a manager refuses to speak with me about alternatives is horrible shows the horrible customer service they provide. I can see why her staff acts as they do, they have poor management to follow and clearly they wont get in troublefor being disrespectful to paying customers.
  Its been 2 mos of my family sitting on the floor I want my couch replaced. Not to mention its also a safety hazard.
  This is the worst service Ive ever received from a store.

  Business Response

  Date: 09/22/2023

  Dear Mediator,

  A Service Manager has been in contact with the customer. Parts have been received, and the repair is scheduled for 9/26/23.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I received a text this morning that they approved the sofa bed to be exchanged. I called and spoke with their service dept she said they can't get the part so they have approved an exchange and transferred me to the store to order a replacement. I spoke with Scott at the store they no longer sell the sofa set I have. So now I will have a sofa that doesn't match my loveseat and he said they can't replace it as well even though I have the insurance warranty on it. So why can't they do a one time purchase from ****** furniture to replace my sofa bed. Their customer service just gets worse as this issue goes on. 
  
  
  Regards,
  
  
  
  ******* *******
  
  

  Business Response

  Date: 09/28/2023

  Dear Mediator,

  The part did arrive, and if the customer prefers, Big Sandy Service can continue with repair. 

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  After I spoke with Scott, and he said they no longer carried my furniture set and the warranty company said they wouldn't replace the loveseat also I went online looking for a new set. Upon doing so I found my set still being advertised for sale. So, I called the store back and spoke with Scott again, he still said they didn't sell my set, so I questioned him as to why it was it showing as available online. He put me on hold and spoke with Andrea. She told him he could place the order for my couch. When he got back on the phone, he stated he ordered the same exact sofa bed that I now have, and they would call me as soon as it come into the store. I will be following up for sure in a week if I dont hear anything from the store.  I'm not sure as to why Scott kept saying he couldn't re-order it, not sure if he's new or what the deal with him was. He also gave me hassles both times I spoke with him saying he couldn't find the purchase under my phone number yet the other salespeople there could as did the warranty company. I think he was just not wanting to do his job or enjoying giving me a hassle. 

  I will wait on the new couch to arrive. Should it not arrive for whatever reason then they can come fix the one I currently have, since they have finally located the part. 

  I think they need to educate their staff a little better as to what's going on in the store, ordering and how to track parts. They definitely do not communicate well with customers. 

  
  Regards,
  
  
  
  ******* *******
  
  

  Business Response

  Date: 10/05/2023

  Dear Mediator,

  We are glad that the customer is being taken care of and apologize for any miscommunication.

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  They claim to have ordered my sofa bed and that it will be in by the end of this month. But as of right now Im still waiting on the issue to be resolved.

  I understand that if the business does not do as promised, I can reopen my complaint.
  
  
  Thank you,
  
  ******* *******

  
  
  Regards,
  
  
  
  ******* *******