Complaints

This profile includes complaints for Big Sandy Superstore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Sandy Superstore

  8375 Gallia Pike Franklin Furnace, OH 45629-8989

  
• 

  Big Sandy Superstore

  1000 Liberty Park Dr Hurricane, WV 25526

  
• 

  Big Sandy Superstore

  3528 Maple Ave Zanesville, OH 43701

  
• 

  Big Sandy Superstore

  2048 Marion-Mt Gilead Rd Marion, OH 43302

  
• 

  Big Sandy Superstore Dayton

  2400 Miamisburg Centerville Rd. Dayton, OH 45459

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently purchased a ******** electric dryer from here. Within about 5 weeks of purchase it stopped running. The tech came out 4 weeks after contacting the service dept and miraculously said it was fixed. Fast forward 2 months, same problem. Except this time I had to contact a repairman outside of the company to come out due to the repair dept never returning my call. The repair guy found a wire inside that had melted into. Said it was very dangerous and changed the wire for us. Fast forward again 3 months later and same issue. Dryer won’t heat or run and no service repair help. I’ve asked for replacement or a different product in place of this fire hazard that they sold us. The store manager hung up on while speaking with him after the second issue. I want my dryer wither replaced or my money back.

  Business Response

  Date: 08/20/2024

  Dear Mediator,
  
  During the first repair attempt, opened 4/22/24, the technician noted that the issue was with power incoming to the unit and until it was corrected nothing more could be done for the dryer..  Another WO was opened 6/16/24 and parts are available for repair, but the customer won't respond to the Service Department attempts to schedule for the technician to go back out.
  
  The warranty is a repair warranty and with parts being in, Big Sandy Service will need to continue with repair.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. This is incorrect. They said their was a power issue on our behalf. We paid an electrician to completely require an entire new setup. Once that was completed the same issue remained. This last time that we reached out which they are referring to us not responding is a lie. The manager hung up on me while on the phone and the service dept has never returned my call. I’m still currently awaiting someone to come back out for the third time to assess this issue. I had to reach out to ge myself the last time and have someone come out that I was partly responsible for paying for. Their was a wire completely burnt into that the repair tech found and said this is very common with these types of dryers and that I should be eligible for replacement of something else or a refund before it caused my home to burn down. 
  
  
  Regards,
  
  
  
  ******* *******
  

  Business Response

  Date: 09/17/2024

  Dear Mediator,

   We have not been to the home since May 2024. We have been trying to schedule an inspection to see what the unit requires to repair.

  Until we can diagnose the issue we are not able to determine the next step.

   

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off I was having an issue with a chase lounge that I bought off them. In the coushin where you set they are like a whole. The fabric is not rip it is not hurt or anything. So I called big Sandy and i talk to one of their customer service people told them what was going on and sent them pictures. The customer service agent said well it has a three year warranty and they will send a guy out to look at it. Well they sent one of their workers here. He did everything he was suppose to do. Then today August 15 2024. They sent a text saying about an estimate to have it fixed. They said 165 plus tax plus if they bring it. 69.99 plus taxes. I am like no it should still be covered.
  
  Here are the pictures of warranty and the issue

  Business Response

  Date: 08/20/2024

  Dear Mediator,

  Big Sandy Service has advised the customer that the Manufacturer will be covering the replacement of the cushion. The customer would only be responsible for the cost of the labor for the technician to go back to finish the repair.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  First off here is the thing that is great that the mfg is covering something  under the warranty that i paid for. Secondly why should i have to drive 63 miles one way to pick up something that he mfg is shipping to the store. I look at like this if the mfg can ship to a store then they can ship the item to my physical address and the more i think about it pay a tech labor of fee of 69.99 plus tax  jus to bring a coushin and slide it in . Come on  isnt that a little stupid. i mean it don't take a genius to slide a couch coushin in. the way i look at it if i pay for warranty then all of this should be covered. i don't expect to come out of pocket nothing. also i mean if they want 69.99 plus taxes. then i tell you what i will come and pick it up myself and big sandy can pay 69.99 plus tax for my time. i mean that is just how i look at it

  
  
  
  Regards,
  
  
  
  ****** ******
  
  

  Business Response

  Date: 09/02/2024

  Dear Mediator,

  This customer purchased on 5/25/22 and did not purchase an extended warranty. Since the Manufacturer warranty only covers labor costs during the first year, the customer was provided a quote on what the cost of a technician would be. From that point, it was up to the customer as to whether or not the issue warranted a need for a technician.
  
  As far as the shipment of the part, all furniture parts are sent from the Manufacturer to the Service Department and from there all furniture parts are sent to the stores on the shuttle that delivers their sales products.
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fairly expensive sectional with 3 power recliners and about a month after getting the couch one of the recliners stopped working. Called the customer service number they sent someone out to look at it. This was on June 10. Said it was a bad switch and someone would call me in a 2-3 days to have it scheduled to be installed. Never heard anything for about 2 weeks so i called and they said no eta in the part yet to call back at a different time. Called back about a week later and still no eta. Called back the first of August and still don't have an eta. Called and requested a manager. Said part is 1-3 weeks out and was basically no help at all. Didnt seem like she even cared. So now when we get the part to call and have someone come out. Mind you this is 2 month of waiting around for nothing. And now we have to wait another almost month to get the part then still have to call to schedule someone to come out. I am paying on a very big purchase thar doesn't even work.

  Business Response

  Date: 08/16/2024

  Dear Mediator,

  Please be advised that the part has arrived, and the repair is scheduled for 8/27/24.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire Gallery bundle (refrigerator, gas range and dishwasher), along with a new washer, dryer and mattress on June 27, 2023. Within that time, my dishwasher has been serviced more than six times, three of which have been by the same repair man. The last complaint for a service work order was right before the warranty expired. The parts had to be ordered. The repairman called Big Sandy to ask if he could potentially work something out so that we could move forward with a replacement. Long story short, I’m now in my extended warranty and have a brand new dishwasher that doesn’t operate correctly … and a company that has not followed through with customer service. I spent a lot of money with Big Sandy. I would like an apology, a full return for the money paid or a working dishwasher with a new warranty. I would also like to be compensated for the 14 months that the dishwasher has not worked!

  Business Response

  Date: 08/16/2024

  Dear Mediator,

  This customer has an appointment with the Service technician on 8/19/24.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a speedqueen washer and dryer that was delivered at the end of 2023. I spent over 3,000 for the set. On June 3, I put request in because washer was throwing a NF code. They diagnosed over phone, ordered parts, came to fix it a week or so later. Then had wrong part, so ordered next part then another mechanic comes in June 26, and fixed it. Said the screen had sediment in it. And that was all was wrong. The very next day (June 27) after washing one load we put in dryer and the dryer wasn’t heating. So I once again messaged Big Sandy. They once again diagnose over phone we waited a few weeks and they sent a service man out, wrong part said it was control board not the heating element part they brought. So again they left and had to order next part. Fast forward again a few weeks they come back, and it’s a different person and well that control board didn’t work something about 1 prong or 2 prong. By now it’s been a month. That guy leaves to order correct part and last Thursday the guy comes and it’s actually now supposed to be the heating element that they supposedly brought the first time.
  So we are a family of ten, who has been without a washer then dryer since June 3rd. I am paying payments on this set. It is costing us 50 or more a week at laundry mat that is 20 minutes away. We have called 4 times to get a supervisor or someone call us regarding this issue. We want either a replacement or a loaner. It’s ridiculous how the service is. One customer service person got absolutely rude as can be. But said a supervisor would call us. Still hasn’t happened. I am attaching all texts that shows how many times they have been here.
  Please someone call us back or fix this!!! I have 8 kids at home. I need my dryer fixed.

  Business Response

  Date: 08/16/2024

  Dear Mediator,

  We apologize for the delay. As soon as all of the parts become available, we will contact the customer to schedule the repair.

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  As of Friday August 16, 2024, we still have not heard from a manager and have asked numerous times. On Thursday August 9, they once again brought the wrong part for the 4th time and they said they would have to order the part, yet it’s the same part they supposedly brought the very first time. So why would it have to be ordered again. On Monday August 12, they text saying part would be in in 2-3 business days and as you can see from text it still hasn’t came in or as the person who was texting said it may be there. But we still do not have a fix date. At this time I want a new Dryer delivered. I need a dryer. I am paying monthly payments over 100 dollars just for this set that I haven’t got to use since June. I am also having to spend over 200 more a month just on going to laundry mat. 
  If we could give both back and get the money we paid for entire set so far back, we would do it and take our business elsewhere. This is absolutely ridiculous. Why won’t they call us back? We have asked for a loaner(but they need manager approval) who won’t call us back! 
  Regards,
  
  
  
  ****** *** ******* *******
  
  

  Business Response

  Date: 09/02/2024

  Dear Mediator,

  The customer's repair was completed on 8/22/24, and the work order has been closed.

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  yes they did finally fix it on 8/22/24. But offered nothing for making us wait so long. With so many texts and not answering or calling with repeated requests. I think our complaint should be posted with the rest. I have never had such horrible customer service. It was like they did not even care that we were struggling. They never offered a loaner dryer, or money off since we went without for over 2 months and had to go to laundry mat spending hundreds of dollars on laundry. 
  Nothing! 
  
  
  Regards,
  
  
  
  ****** *** ******* *******
  
  

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased washer/dryer 7/26
  Delivered 7/31
  Water all over the floor from 7/31-8/5
  Kept getting run arounds
  Kept pushing delivery dates for replacement
  Not yet contacted me about replacement of my flooring
  ***** loan still active & no longer have washer/dryer after dropping them off MYSELF 8/5
  (Can give full story, but this box won’t let me exceed 2000 characters)

  Customer Answer

  Date: 08/08/2024

  So I had purchased a new washer/dryer set from big sandy 7/26. They were unable to deliver until 7/31. The drivers got here, set it up, and then left. 15 min after they leave I started up a small load of a few items to test out. It started gushing water from the bottom of the washer and went all over the floor. I contacted big sandy IMMEDIATELY. They sent emails and texts to the driver and they said it wouldn’t be until the next day (8/1) till they could come back out and fix it. 
  We soaked up all the water we could without moving the washer. The next day came & I called about them coming to fix it & was told it will be the following day, (8/2) Meanwhile it’s still sitting in water. 
  8/2 they came around 12 to look at the washer. In under 5 minutes they had told me it was indeed not the hookups, but the washer. I was told I would get a new washer. 
  The delivery crew left & left the washer in place & told me someone would call. About 3-4 hours later I still didn’t hear anything from big sandy. I called them & they said they knew nothing about me getting a new washer. 
  That is when I decided to go to big sandy myself to figure out what is going on. I went to the store where I purchased the washer/dryer. The sales guy that I had bought it from was currently on the phone trying to figure out a resolution. 
  Once he got off the phone he told me they said they would “maybe” be there tomorrow to replace the washer (8/3). I was confused as to why I had to wait yet another day, and why they didn’t take the washer out when they were at my house. So I asked to speak to the manager. 
  She said she would be with me as soon as she could. After waiting 30+ minutes just to speak to her, watching her with this customer, a lady came in with a tray full of food & the manager stopped what she was doing to look through everything and purchase something from the tray, meanwhile the customer was waiting on her, as well as myself. 
  The customer went to use the restroom & in that time she ignored me completely. The woman had came back and said she found another item she wanted and they were in the process of getting that next item. I decided to just call corporate. When I talked to them they said they didn’t see any notes about what was going on so, I had to explain the situation again. They told me to wait for a brief minute to figure out delivery information. 
  After waiting a couple minutes, she got back on the line and told me that they would be there tomorrow to deliver the new washer and take the old one. 
  When I was done with the phone call, the manager was still talking and gossiping with the customer whom had already purchased her items. I felt like no one cared about my situation AT ALL. 
  After waiting almost an hour to speak to the manager, I had to tell her the WHOLE situation due to her saying she really didn’t even know what was going on. 
  I explained to her that at this point the washer had been sitting for 3 DAYS in water. She gave me an email address to send photos of my damages to my flooring and said they would handle that part and I would be contacted within 72hrs. 
  I had also spoke to ***** during this process and they said they were pushing the first payment till the end of September.
  The next day (8/3) I receive a call from big sandy stating they will not be able to deliver and pick the old washer up until AUGUST 7th. So a week with water sitting in my floor. Moldy towels everywhere because I have no way of washing them, and damages are getting worse. 
  I told her that I would like to just return the washer and dryer and receive a refund for what I have already put down. She then goes to tell me, they still cannot move the washer till after the 7th. WHAT?? 
  I called corporate yet again, and they told me to send pictures of damages yet again to the email they gave me. 
  (8/5) I called big sandy and told them I was gonna get some help loading up the washer and dryer to take back and they informed me I had to take them to the warehouse. I dropped them off and they wanted me to sign a paper. I asked the guy if I would recieve a full refund, and the lease would be taken off if I signed the paper and he said “yes ma’am”. 
  (8/7) After not hearing from ***** or big sandy in regards to my refund and the lease to be taken off I logged into the ***** app & it had said it was active and that I owe money on 8/14, even though I was told I didn’t have to make a payment until late September. 
  I immediately call Acima. 
  Unsure on what all he meant as to why they couldn’t do it  today. (Honestly I don’t even remember the whole conversation because I’m grieving after losing my grandpa (8/6). 
  It has now been 8 days and I haven’t heard about what they are gonna do with the damages to my floor, or anything about the active lease I still have. 
  I’m beyond upset with the whole situation. 

  Business Response

  Date: 08/20/2024

  Dear Mediator,

  Please be advised that the customer has been contacted and was advised that the Delivery company deemed this a manufacturer defect in product, as opposed to it being the fault of the delivery team who installed this. The customer was advised to contact the manufacturer and was given the phone number to contact them.
  
  As far as the lease, the refund was sent back to ***** and in turn, ***** credited the customer's contract and refunded her for the payments she had already made.

• Initial Complaint

  Date:08/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Big Sandy's too buy washer + dryer also refrigerator. Satisfied washer + dryer. But not refrigerator. Ordered Stainless Steel they delivered a black one while unpacking with carton knife they put dent and scrape on it. Went to store with complaint too late should have come back within three days.
  ********* location; **** ** *** *** *****

  Business Response

  Date: 08/09/2024

  Dear Mediator,
  Upon review, the picture taken by the delivery company, at the time of delivery, shows a black refrigerator. If the customer had contacted the store at delivery to say that the color was wrong, then Big Sandy would have been able to give the customer the credit they paid towards the other color.
  
  The return policy is included on Page 2 of the customer's invoice. (see attached screenshot)

  Unfortunately, Big Sandy will not be able to exchange this.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 appliances from Big Sandy in 2017. The items were brought to my home in 2018.
  
  We have reached out multiple times as there have been issues with the fridge, oven, and microwave.
  
  The company said we are out of their service area. The knowingly sold me products and warranties on those products that they were not willing to service.
  
  I would like a refund for those warranties since they did not hold up to their end of it.

  Business Response

  Date: 08/09/2024

  Dear Mediator,

  If a customer purchases extended warranty and is outside of the area where the Big Sandy Service technicians travel to, Big Sandy Service will reimburse the customer for charges to a Servicer in the customer's area.
  
  In October 2021, Big Sandy Service advised the customer of this via text, to phone ************, after a service request was opened on the customer's range.
  
  The extended warranty through Big Sandy is a 5 year warranty, and the warranties for this customer would have expired on 1/31/2023.

  Customer Answer

  Date: 08/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Big Sandy may have told us they'd reimburse, but there were no companies near us that would service the oven. So we've been stuck only being able to use it when it will actually work. I feel like reimbursing me for all my warranties would be cheaper than them paying someone to come from Columbus or wherever multiple times to diagnose and repair it. Previously the oven would work on convection bake and not regular bake or vice versa. Now I'm lucky if it'll work once a week on either. 

  
  
  Regards,
  
  
  
  ********* ******
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to big Sandy's to get a new fridge and it has been a total nightmare. We was told the unit had small dents and scratches and we didn't have an issue with that but on there website it states "ask about next day delivery" we was told it could be several days upto weeks before they could deliver the fridge so we opted to bring it home ourselves and took every precaution to make sure it was secure and protected in transport. We got home and when we took the doors off to get it into the kitchen the bottom right door fell and snapped a wire I put in a service request and was told it was caused by customer so they couldn't do anything. We also noticed error code 84 on the screen and yet again put in a service request and they told us yet again it was customer fault they couldn't or wouldn't cover it by the warranty ($800 extra for 5 years) we had a ******* tech come out and they fixed the door and told us that the compressor was locked up. When I contacted big Sandy's again they told us it was put fault and it had happened by us so it wasn't covered in the warranty. ******* is going to attempt to fix the compressor but was told it "might" fix it. We requested a new unit because of the compressor and big Sandy's are still refusing to do anything about it. They have been unprofessional and refuses to uphold the warranty and giving me every form of run around they can while also wanting me to continue to pay for a $2,000 fridge that has yet to work from the moment it left the store. We took every precaution in securing the unit and make sure it was tied and protected in transport we even has the guy working in the loading dock wrap it in plastic for extra security to hold the furniture blankets to the fridge

  Business Response

  Date: 08/09/2024

  Dear Mediator,

  The customer's refrigerator was exchanged on 8/8/24.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:

  Big sandys did finally make everything right after fighting with *******. We are happy with our new product and they did what was needed to make everything right for us
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the bed frame and box springs and ottoman on 6/14/2024 the box springs and their metal frame was delivered on 6/19/2024 The ottoman was too big I called and asked if they had a smaller ottoman to exchange I hadn’t had it 24 hours they said they had no exchange policy and too get the smaller one I had to pay more money!The box springs they delivered do not match!The mattress that I had to pay 2200$ for kills my back and came in a box,That was the whole purchase of me going to big sandy and you’d think buying from there you’d get a higher quality of furniture and I’ve been waiting 6 weeks on the bed frame that I’m already paying on and they say a few more weeks,They need to exchange the mattress and I’m not paying them any more money I’m already paying and still haven’t received my bed I’m completely unsatisfied with this company!!

  Business Response

  Date: 08/07/2024

  Dear Mediator,
  An even exchange has been written for the customer and can be scheduled as soon as she is ready to schedule.