Complaints

This profile includes complaints for Style Crest Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Style Crest Enterprises, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Style Crest Enterprises, Inc.

  2450 Enterprise St Fremont, OH 43420

• 

  Royal Supply

  5900 NE Connecticut Kansas City, MO 64120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I filed a siding color fade warranty claim. We filed a claim 3-5 years ago and recently late last year. The numbers provided on the recent claim came back with a higher (meaning the fade was less than the previous claim result numbers) numbers. The numbers being higher does not make sense as the samples sent to the company where from the same exact location as previously sent. We requested a detailed explanation of the warranty claim process, how the numbers are determined and the warranty paperwork. Once this was requested communication with the company stopped. I followed up a few times with no reply from the company, see attached email string.
  We are seeking either a cash compensation in the amount to purchase new siding ourselves or have the company replace the siding and contract out the work/labor to remove, discard, and install new siding.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2020, we purchased a mobile home from ********************* in *********, we were not given a choice and this AC unit came with the home. It was installed in April 2021 and in December 2021, we had to contact Style Crest for warranty work as the heater was not working. The work was covered and things seemed to be ok. The next winter in 2022, we turned on the heater and it did not work again. We contacted Style Crest for the warranty work and were told there would be a "call" fee for coming out that would not be deducted from any parts or labor fees that would not be covered. Ok, so we did it and everything was ok for another year. First cold snap in December 2023 and the heater does not work again. Again we contacted Style Crest and were told about the fee which we agreed to pay and the guy came out and said we can fix it but it's going to cost ****** on top of the fee of ******. Ok, fine, but he does not have the part and it would be a few days. They then sent out another tech who said that guy was not correct and it was our heat strip mechanism that was bad and not covered under the warranty and they would need another ******. They claim the heat strip package was not necessary so it was not covered under the parts warranty (?????) Well we did not have a choice and went ahead and paid and got the work done. That night, the heater was still not working properly and we contacted them the next day and when they came out, they said the heat strips were not the problem and it was something else that was covered but they would still need another ****** to fix it. At this point, having health issues and being older, we just paid it and now it is working. Most AC units I have owned, have lasted between 15 and 20 years and this one has been a lemon from day one. I just think if this company stands behind their product, they should really stand behind it and admit they put a bad unit on my home and then charged me to fix it

  Business Response

  Date: 12/19/2023

   Original date of installation for equipment is 3/15/2021.  This equipment is warranted for labor and parts.  1 year labor and 10 year parts.  

  Service records indicate a "no heat" call was made 10/24/2022.  Which would be past the 1 year labor coverage.  Warranty coverage does not include diagnostics fees charged by repair servicer.  

  Additional no heat call was made 12/4/2023.  Servicer found the heat kit had been broken.  This part is an accessory and is covered for 1 year parts and labor. On 12/5/2023 ************** contacted servicer stating there was a noise coming from unit.  Upon inspection of the unit, a bad blower motor was found.  Repairs were made to the equipment, charging labor only.  All covered parts were filed through parts warranty coverage.  

  Attached warranty declaration page which defines warranty coverage.  

   

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a new a/c unit for my manufactured home 1.5 months after installation it stopped working .contacted company for warranty help no such luck they have no technicians nor any repair personal been a month paid different companies to diagnose the problem and repair no luck on this either .Zero help (warranty ) style crest or manufacture Nordine .

  Business Response

  Date: 08/07/2023

  Mr. ***** has spoken with several members of the warranty team.  As timeline below indicates the conversations with ****** and ******. 

  7/25/23*********
  ***** TO REPORT ISSUES WITH AC S/N *********************full warranty
  *2/15/23**** *****/

  7/28/23
  ****************** ***** TO REPORT ISSUES WITH AC S/N ***************HE GOT
  INSTALLED 1 MONTH AGO AND HE DONT REMEMBER, WHO INSTALLED IT, HE ALSO STATED
  ALL SERVICERS THAT HAVE SEEN IT DONT WANT TO TOUCH IT, HE SAID HE WILL CALL A
  LAWYER SINCE WE DONT WANT TO HELP HIM TOLD HIM I WAS NO LONGER ABLE TO ASSIST
  HIM AND RELEASED THE CALL.
  ***********************************************************************************************************************************
  ****************** ***** AGAIN, WE ADVISED HE NEEDS TO GET WITH WHOEVER INSTALLED IT, HE CLAIMS HE HIT HIMSELF IN THE HEAD SO HE CAN'T REMEMBER.

  7/28/2023************* **************
  MR. ****** admitted to me he installed the unit himself. I updated SP, he also
  said that we s****ed him over.

  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  The homeowner purchased the equipment directly and installed the equipment himself.  Revolv warranty policy guide clearly states, to be warranted, all HVAC equipment must be installed by a licensed HVAC technician. See attached warranty document.  

  This Revolv® equipment and/or accessories must be installed by a licensed or otherwise qualified dealer or contractor and must be installed in accordance with Revolv installation instructions and in compliance with local codes. Improper installation may endanger the occupants of the dwelling and
  may void the manufacturer’s warranty. 

  Unfortunately, the equipment no longer has warranty coverage as it was installed by Mr. ***** himself, who is not a licensed HVAC technician.  
  

  Mr. ***** continues to contact the warranty team, but there is little we can do to further assist him, other than provide servicecompanies in his area that may be able to assist him further.  
  
  
  
  

   

   

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a hvac system in june 2022 from a company online hvac direct , i hired an licensed installer to put the unit in. the unit would not operate correctly so i called the company , they told him what to try, he did and it did not work, so in the mean time with me going back in forth for months with both style crest and hvac direct the original installer got covid , so i hired another co to try to get me some results. the service tech at style crest did nothing but bad mouth my initial installer to the second company, they said he installed it wrong and refused to make good on the warranty. the style crest service guy made this assumption over the phone. i did nothing wrong, i purchased it , they shipped it to me and it has never worked, i paid 5200 for the system and 2200 to get it installed, and 200 more for second co to come out and try to figure out what is wrong with it, they tried to work with style crest and got nowhere. the system has a one year labor warranty and 5 year parts warranty, as of this day 10/24/ i still have no heating and air, just 7000 dollars sittng here that will not work. and has not worked since they unloaded of the truck

  Business Response

  Date: 10/27/2022

   Mr. ******** purchased the
  equipment on-line from HVAC Direct.  Style Crest does not sell on line or
  retail directly to homeowners.   Style Crest sold the equipment to
  our customer, Brock Air 5/26/2022.  Equipment was delivered to Mr.
  ******** on 5/27/2022. 
  
  7/28/2022 – IAQ HVAC called
  Style Crest to verify warranty coverage on equipment, spoke with ******. 
  As this was an on line purchase through HVAC Direct by the homeowner, our
  policy clearly states “Proof of installation” by licensed HVAC technician is
  required.  ****** requested this information from IAQ HVAC.  IAQ
  requested Proof was installation from Mr. ********. POI was provided to Style
  Crest on 8/22/2022 by Mr. ********, nearly a month after original
  request. 
  
  8/22/2022 - Mr. ********
  provided a proof of installation by HVAC company - Lewis HVAC, with an installation
  date of 7/7/2022.  No serial numbers are provided on the installation
  invoice (see attached).  The invoice
  also indicated a repair was made at the time of initial installation. 
  Style Crest was not contacted at point of installation, did not provide any
  direction for repairs at time of installation; nor was any warranty claim filed
  for any repair.  
  
  8/25/2022 – IAQ reached back
  out to Style Crest regarding warranty coverage and if we had received the
  POI.  Aaron (tech support) spoke with IAQ – and explained our warranty
  policy guidelines and the process in which to follow when a warranty claim is
  to be filed. 
  
  10/25/2022 – complaint
  received from BBB
  
  10/27/2022 – to date, Style
  Crest is not aware of any warranty repairs performed on the equipment at Mr.
  ******** home.  The installing contractor/ Lewis HVAC will not return to
  home site due to being too busy.   IAQ, the service company Mr.
  ******** contacted directly, has not made repairs to equipment due to concerns
  of possible errors/ issues made at the time of original installation. 
  There have been no warranty claims provided to Style Crest for processing.
   Style Crest is not denying any valid warranty, we are simply trying to
  find the root cause of why the equipment is not operating properly; at which
  point we may be able to determine if this issue is due to a manufacturing
  defect.
  
  It is recommended, Mr.
  ******** communicate with installing contractor/ Lewis HVAC for best
  resolution, Mr. ******** hired Lewis directly to perform the installation.
  Style Crest will honor, process and pay any and all valid warranty claims
  presented regarding the equipment Mr. ******** purchased on line from HVAC
  Direct.  Our warranty policy guide is attached for reference.