Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from French City Homes, and they also are the ones doing the sub-contracting for the job site work for me. The business has told me multiple times I would be able to move into my home by a certain date and that has not been the case. I now have nowhere to live and have a house that myself who is type one diabetic and my son who has autism spectrum disorder level 3 (most severe) cannot live in. I have had to make an expensive house payment plus interest payments on the home that I cannot live in. I have spoken with the general manager Brent multiple times who has not been helpful in resolving my issues. This process has been ongoing since paperwork was signed back in November 2024. I was assured no matter what I would be able to move in the 1st of June and have now had to live in a hotel with my child. My family and I have had significant financial losses and mental duress due to this.

  Business Response

  Date: 06/10/2025

  First of all we would like to apologize for any problems we may have caused for the customer. I think that the biggest delay to complete the job was due to the extremely large amount of rain that we experienced during this time frame. The footers were delayed due to a water line being ruptured that had to be repaired before we could continue with the footers. The delivery team had problems getting to the job site with the house and the finish crew also had problems getting up to the house due to the muddy conditions. The flooring that the customer ordered was discontinued and had to be reordered which added to the delays. The block layer could not get the blocks to the house and for many of the days it was too wet or muddy to do the blocks. Once the subs have to reschedule they go to another job and sometimes it takes a little longer to return than expected. We have completed the trim out and have the house ready for power. We are now waiting on the power company to come and turn on the power. We have contacted the block layer and he hopes to have the job completed  Friday . Again this all depends on weather. HVAC company has the job scheduled for the first of the week and the driveway and parking area is scheduled for the first of the week.. The steps are scheduled to be installed after the stone has been completed. We are sorry for any additional expenses that the customer has experienced but we also have been paying on the house from the time we received it. It is certainly not our intention to delay a job or to irritate our customers. When we work with so may different sub contractors and have to deal with  adverse weather conditions it is sometimes difficult  to meet expected schedules. Please be assured that the completion of this project is a top priority and we will do our best to get you in the house ASAP. Thank You, JD S*****, President

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  There is some trim work not completed along with a few other interior issues also not completed, which I have let the business know multiple times. The electric not being done in a timely manner does also fall on their portion not being completed when there was a complete week of sunny weather weeks ago and no one was at the job site to do any work. Also, I would like to again emphasize that at this point I have spent thousands on a hotel for the last couple weeks for my child and I to stay in that I feel should be compensated. With the timeline they have finally provided to me, my child and I will be in the hotel for an additional week incurring more expenses since the home will not have electric until next week. Also, there have been higher cost food expenses then normal, due to the times of not having a proper kitchen at my disposal. Again, I also would like to reiterate that I was assured end of May/June 1st would absolutely be the day I could move in. The mental duress and financial burden this has caused is inexcusable along with lack of communication also being an issue despite my multiple efforts.
  
  
  
  
  Regards,
  
  
  
  ****** ******
  
  

  Business Response

  Date: 06/13/2025

  We are not finished with the house. When we complete the set up we do a walk thru with customer to make sure all is ok and if not we try to fix the problem then unless we need parts and then we will order parts and schedule a return service call. looks like the things  mentioned would get caught at the walk thru. We are very sorry for the delays, most due to weather, and we are trying very hard to get the customer in the house. We always try to go by what the purchase agreement states and there is nothing on the agreement that guarantees a date ready to move in. We are also sorry for any expenses that may have been incurred but we do not feel that we are responsible for any of those expenses nor is there anything on the purchase agreement that  specifies that. Again, we are trying to get the customer into their home and will do that ASAP.

  Thank You, JD S*****, President

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I would like to see a copy of the purchase agreement signed as I was not given a copy of anything other than the loan documents which is contracted with the mortgage lender. This process was not explained to me in detail and was rather glazed over which misrepresented expectations by your business. I also attached pictures of my conversation with your general sales manager telling me when I can move in and when the home would be done. Also, in these messages are included myself accommodating the delays in this process (which was not the first time I had to move my move out date due to this). I do feel that you all should be held accountable for at minimum the hotel expenses paid out by myself for the duress, inconvenience, inconsistencies, and lack of communication caused by your employees lack of detailed communication. I was very patient and understanding throughout all of this and feel at this point that was taken advantage of. I made accommodations again as I stated, multiple times until I was assured a move in date by your general sales manager. Then I made sure he understood that I could not move it again, which he assured me would not be an issue. 

  
  
  
  
  Regards,
  
  
  
  ****** ******
  
  

  Business Response

  Date: 06/27/2025

  After reviewing the file I can see that we have not completed the final walk thru of the home. We will contact the customer and set a date for this to take place. The customer must be present on the date of the inspection to complete our paper work. We have decided that in the best interest of our company that we will reimburse the customer $2,519.04 which represents the amount that the customer spent on room charges. We will bring a check in this amount when we do the final inspections and walk thru. Our service manager will contact the customer and set up a time and date for the inspection. We are sorry for any problems that we may have caused the customer.

   

  Regards,

  JD S*****, President

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had trouble with this company since we have signed the papers to buy the house. They all have lied to me and my wife since the beginning and then they refused to do any work to fix their mess ups. It has gotten so bad that they will no longer deal with us that they are making us go through the manufacture of the house we bought. No I have a shower that has been reported that it was bad it has cracks in the floor of it. And they will no longer fix it and will no longer call me back or anything to resolve this issue. I uploaded pictures of the cracks in the floor and the emails where I had to contact Clayton homes and still haven’t had anyone come to fix it

  Business Response

  Date: 11/08/2022

  I have checked with our Service Manager and find that we have been to this house many times to take care of any problem that they may have had. We turned the crack in the tub/shower issue over to the factory and I understand that that they went to the home but could not find the crack? The home is out of warranty and it is clear that the issue with the crack should be the responsibility of the factory to make the decision of what to do. We will be happy to call the customer and the factory if that is what they would like for us to do. It should also be noted that our service man (****) has been to the home on several occasions and made whatever repairs were needed. If the customer feels that we have not been truthful, we are very sorry that they feel that way. Regards, JD S, President