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Business Profile

Custom Logo Apparel

Ohio Clothing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

This profile includes complaints for Ohio Clothing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order - ORDER #******- in JAN 21. On 1/26 I received an email saying the label was created. I sent an email yesterday (2/4) inquiring on this order to which they advised they will not be honoring the order because the discount code I used (that I found online) would not be honored. I need a refund now.

      Business Response

      Date: 02/06/2025

      Lol. This customer used a 90% off discount code "MOM" that was active for like 1 hour while my mom was figuring out what she wanted. Customer was refunded and for some reason is having a hard time figuring out why, claiming the code was advertised online by us which it wasn't in any way shape or form. It was literally just a discount code with 1 use to get my mom some shirts that this customer must have got lucky enough to have entered at the perfect time. Truly crazy that someone is not only complaining about this but taking it further by writing reviews like this after thinking they'd just place a $100+ order with a local company using a 90% off discount code and be fine.

    • Initial Complaint

      Date:01/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/23 I purchased 2 t-shirts for a total of $40. Shipping and handling added was $5.75 for a total of $45.75. My credit card was charged for this on 12/21/23. The product was never shipped. I have reached out to the business numerous times with no response. The company that charged my card was Culture Dunk, 5001 Olentangy River Road, Apt. 473 Columbus, Ohio, 43214

      Business Response

      Date: 02/02/2024

      This is why we don't like the BBB this is not even a customer of ours he's referring to a different company

    • Initial Complaint

      Date:12/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 10th I placed an order totaling approximately $70 (order #123361)
      On November 16th an email was received with the tracking number (**********************)
      On November 30th an email was received that there was a production error and we needed to contact them if we still wanted the items. Email was returned advising that I still Wanted my items.
      On 12/4 I sent an email confirming that they received my communication advising I still wanted the items. They replied advising that they did receive it and that my tracking should update within 24 hours.
      On 12/6 and 12/9 I sent emails to them that have gone unreturned requesting an update as my tracking number continues to say it’s in “preshipment” as it’s started since 11/16.

      I have Had zero communication from this company since 12/4

      Business Response

      Date: 12/21/2023

      Order was already fully refunded

    • Initial Complaint

      Date:11/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 7/23/23 for 4 t-shirts. I have received no update, no response to multiple communication attempts and would like my money back.

    • Initial Complaint

      Date:06/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been three weeks since I placed an order. I live in Ohio, and the company is based in Ohio. I received tracking information two weeks ago, I have reached out to the company multiple times with no response. I have spent significant money on their products and have not received anything. I cannot even get a response and there is nobody to get in touch with . Reviews on Facebook from other customers have the same complaints.

      Business Response

      Date: 07/07/2023

      Just close this. We don't respect the BBB and how it's run and will not answer requests through here.

    • Initial Complaint

      Date:03/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three sweatshirts on 1/20/2023. After not receiving my items or a tracking number, I reached out to the company on 2/3/2023. I received a response on 2/4/203 saying I needed to wait the full 7-10 business days and it was their busiest time of year. I received a tracking number on 2/8/2023, but after no movement on the package I reached out on 2/15/2023. I received a response that I could expect a tracking update in the next few days. By 3/2/2023, I had still not received my order and reached out again with no response. I finally received my order on 3/6/2023 and 1 of the 3 items I order was incorrect. I immediately emailed on 3/7/2023 advising I did not receive one of the items I ordered and sent a picture of the incorrect item I did receive. I also asked how I could go about returning the wrong item and receiving the correct item. I have not received a response and have followed up again on 3/9/2023, 3/17/2023, and today 3/24/2023, all with no response.

    • Initial Complaint

      Date:03/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 shirts from Ohio Clothing on 01/06/2023. They were unresponsive until 02/15/2023 with the status of order fulfillment. On 02/23/2023 I received 4 of the 5 shirts ordered. The shipping invoice received stated 1 shirt was refunded. I have not received a refund. I have sent 3 emails and they have not responded requesting a refund of $10.84. I would like assistance in obtaining my refund.

    • Initial Complaint

      Date:03/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Ohio Clothing on 1/20/23 for $64.76 and was updated on 2/6 that a shipping label was created for my items. It is now 3/7/23 and the shipping has never updated and I have not received any communication from the company via email or instagram messaging regarding my order. In fact, I was blocked on instagram for reaching out about my order and asking them to focus on the orders that needed fulfilled and not releasing new items until those orders had been fulfilled and shipped.

      I dont want a refund. I want my order. I live in Columbus and would be happy to locally pick up the order but I cannot get anyone to respond to my emails regarding my order in order to set anything up or get confirmation of them actually shipping my items. If needed, I will raise the issue with my bank but I would prefer to not do that. Again, I just want my order.

    • Initial Complaint

      Date:03/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two sweatshirts on January 21st, 2023 and $42.20 was paid on that day. On February 5th, a shipping label was created and no update of items being shipped since that time. USPS label still says "waiting on items to arrive". I have emailed twice with no response. I sent a message through Instagram with no response. I also commented on social media to please look into my order and the owner blocked me. I asked for a refund and haven't received one. I either want a refund or the two sweatshirts I ordered and paid for.

    • Initial Complaint

      Date:03/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order January 20, 2023 for 3 items. Per their website, the orders would be shipped out and delivered within 7-10 business days. I have contacted the company multiple times trying to get updates and a refund for my order with no response. I have even contacted PayPal, who isn't able to refund my money. It is now March 5, 2023 and I still do not have my order.

    Ohio Clothing LLC is NOT a BBB Accredited Business.

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