Reviews

Review Details

• Review fromTrisha S

  Date: 08/11/2022

  1 star

  Trisha S

  Date: 08/11/2022

  I was given their number (one of two, this one was in my area code) by ** for a microwave repair. ** and I had a good idea of what was broken, a part that was under a 10 yr warranty. When I called AAA their automated message said they do their best to repair on the first call. even though I had told them what I believed was wrong, they said i need a diagnostic appointment. They said ** was hard to deal with in getting paid on the part. They came out and determined it was the part that was under warranty plus a fuse that ** ultimately wouldn't cover. I asked the technician if I needed to call ** when he was telling me I needed to pay for the diagnostic appointment which was $130 or so. He was also supposed to give me an estimate with the parts that needed repaired which he did not do, just a receipt that said I paid. He said they would handle it. A week had gone by and I hadn't heard from them after they had my money. So I called and they said it would cost me $170 for them to come back out and fix the microwave. They hadn't called ** and they still didn't have the parts. I had to do make calls, let them know they just left me hanging. They didn't do what they said they would do, it took a month or more to get resolved. I asked them to lower the installation price to $100 for the inconvenience and lack of their follow through and they refused. I sent emails, phone calls and nothing. They are not reliable and not customer friendly. I felt taken advantage of.

  AAA TV Care & Repair LLC

  Date: 08/12/2022

  Greetings,We had a chance to go over the customers interaction. She indeed hand an ** microwave not heating. Unfortunately in this situation, there are MANY parts it can be causing NO HEAT. Magnatron, Transformer, Diode, and Capacitor can all cause this problem, to name a few....there are more! Therefore, since the part list was so vast, we felt the need to diagnose the unit properly to be ACCURATE, AFFORDABLE as our motto states. Once we were onsite, we did confirm the magnetron was bad. The customer is correct, the magnetron does carry a 10 year warranty IFFFFF (big IF) they posses the original purchase receipt. Unfortunately, in this case, they didn't have it. They kept trying to use a delivery receipt (with no purchase information price, date, model, etc.). So, since we were unable to provide ** with a valid purchase receipt, the additional 10 year warranty did not apply. Thus we quoted the customer the full charge for the **********************. Unfortunately, everything is running more expensive these days, thus we could not discount our service for the follow up repair. Thanks, AAA