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Business Profile

Nail Salon

MKJ Nails, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Once I scheduled a pedicure and was told it would be a 45minute wait. 8/10/22 I had a pedicure and gel manicure scheduled for 12:00p. I scheduled in on Facebook. After i was sent the confirmation, I did not see the later messages that stated that time would not work, since I already had received the okay. I was able to get the gel mani done, and then a family of 5 walked in for pedicures and was seated before me. I ended up paying $79 for a gel manicure with easy nail art. The same evening, gel was peeling up on the side of my thumb and i noticed the color didn’t meet the sides of my middle finger. I messaged them on Facebook again to ask if I could have those nails repaired at no cost. They agreed. When i went in on 8/11/22, instead of redoing the nails that were done poorly, i was accused of filing the nails at home, and she just shoved more gel polish into the peeling portion. I’ve never received this poor of quality for $79 gel manicure. 8/15/22 the thumb gel is half off because the technician just shoved gel into the hole instead of actually repairing the nail. I contacted them to request a refund and was told I was lying, that I only requested another top coat be put on, and that a refund would not be issued. I asked for the work to be removed due to poor quality, and was blocked on all platforms and phone.

    Business Response

    Date: 08/29/2022

    This customer got gel manicure with 10 nails design.  One thumb nail’s gel polish chipped , we offered to repair that nail for her. And she refused to have it repair. She just wanted the full amount refunded. One nail chipped doesnt warrant a full refund when all nine other nails still intact. If she doesnt want a repair then theres nothing we can do about it! 

    Customer Answer

    Date: 09/06/2022

    I do not accept the business's response to resolve this complaint. A repair WAS performed and the same nail fell apart the next day, as well as two other nails. That is when i requested a refund due to the repair not working. When I ask for it to be done again I was told I was lying. I was then blocked on social media and phone number before I could accept a SECOND repair. 

MKJ Nails, LLC is NOT a BBB Accredited Business.

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