Complaints

This profile includes complaints for Eco Plumbers, Electricians, and HVAC Technicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eco Plumbers, Electricians, and HVAC Technicians

  4691 Northwest Pkwy Hilliard, OH 43026-1126

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  27 E Home St Westerville, OH 43081-1522

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  9114 Cincinnati Columbus Rd West Chester, OH 45069

  
• 

  Eco Plumbers, Electricians and HVAC Technicians

  1851 S Metro Pkwy Washingtn Twp, OH 45459

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  221 Renick Ave Chillicothe, OH 45601-2852

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/25 a tech from Eco Plumbers , *************** arrived at my home about 1 pm to perform a free ********************* of my HVAC system . I am/was an Ecofi Advantage Plan member so this was one of the benefits . The tech , although polite was not well trained . He informed me that my capacitor was going bad & needed replaced . He performed no tests on said capacitor nor did he even remove the cover to visually inspect the capacitor . He proceeded to perform a poor cleaning of the condenser fins by spray water from the garden hose from the outside . No cleaner was ever used . Proper cleaning uses cleaner & is performed by spraying from the inside out . He installed a new Armad 200X universal capacitor that costs $85 on ****** . He rigged it with a **************** Very professional . He then hands me an iPad with a $598 bill . I questioned the price but paid the bill . This is fraud at its finest . I am a construction superintendent with 40+ years of construction experience . There was nothing wrong with the original capacitor . The unit functioned fine . No symptoms . Thus ******* has refused to provide an itemized bill or even a receipt . This appears to be a pattern with Eco judging from previous complaints . How do they keep an A+ rating ?

  

  Business Response

  Date: 06/19/2025

  Dear ******* *********,

  We sincerely apologize for the experience you had during your recent HVAC appointment. At Eco Plumbers, Electric & HVAC, we pride ourselves on delivering high-quality service backed by our core values and guaranteesone of which is upfront pricing. Unfortunately, in this instance, the technician did not follow our established process, and for that, we are truly sorry.

  We have taken this complaint very seriously. As a company that stands behind its commitments and cares deeply about customer satisfaction, a full refund in the amount of $598.50 has been issued for the service. In addition, your  EcoFi Advantage membership has been canceled, and a refund of $280 has been processed. The payment method on file for the membership has also been securely deleted from our system to prevent any further billing.

  While we cannot undo the frustration caused, please know that we are actively working to ensure that our staff provides consistent, transparent, and professional service to every customer. We are using this incident as a learning opportunity to improve our training and quality assurance measures.

  On behalf of our entire team, please accept our sincerest apologies. We appreciate the opportunity to make this right and thank the customer for bringing this to our attention.
  

  
  

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 5, 2025
  Amount: $1,091
  Service: Inducer Draft Motor replacement at $1,091 (warranty part)
  Dispute: I want out of their Buyback Program and pay the labor for a single repair which should have been around $320 - labor based on two repairs on this furnace by a big-name company in the HVAC business:
  * $318 - Trap for furnace was clogged causing the unit to shut off the pressure switch. Tested pressure switch it was good. Amp draw of inducer motor 1.25A rated for 1.35A.
  * $308 - Found the collector box cracked where drain line connects. Replaced collector box and checked for leaks - (warranty part)
  It was Monday and my big-name company couldn't come until Friday. The tenant needed heat and have come to expect reasonably prompt service from me (landlord). I called Eco Plumbers who could come that day, and that was the beginning of my mistake.
  No Resolution: The company's Care Team and I communicated by email. The VP of Operations and I talked by phone on May 20th. In about the second email, the Care Team informed of their military and senior discounts. I qualify for both, but neither was offered at the point of sale. The VP of Operations offered me a $100 discount and reiterated the military or senior discount. When I didn't accept the discount, the VP asked what I wanted. I told him I wanted a price similar to the $308 and $318 by the big-name company. He said he would not go that low. Our conversation ended. The Care Team and VP contend there's only one price for HVAC repairs, the Buyback Program price. I assert they have lower price options.
  *10:18 am - Tech called, informed me of the problem and price, said he located the available warranty part. Astonished by the price, I asked would it be better to replace the furnace? Tech said, at today's prices, I don't know. Assuming a difficult repair and tenant needed heat; I approved the repair. Tech went to get part.
  *11:13 am - tech was finished with repair.
  Easy repair - 4 nuts and wire harness ($1,091 INSANE)

  

  Business Response

  Date: 06/04/2025

  Dear ******** *****,

  We would like to clarify several points and reaffirm our position, which we have consistently communicated with you directly, including through phone and email correspondence with both our Care Team and VP of Operations.
  You were provided a clear, upfront quote of $1,091 for the replacement of the inducer draft motor, which included all labor and materials. This pricing was communicated before any work was performed, and you approved the service at that time via a recorded phone call with the technician. Our technicians do not begin work without direct customer authorization. We adhere strictly to this policy to ensure transparency and avoid any misunderstandings.
  Our buyback program is designed to provide added value to any customer paying for any HVAC repair as they can apply the repair cost, up to $1500, at any time in the future towards a replacement. The buyback program has no additional cost associated with it.

  Following the repair, we offered to provide a military or a senior discount. While these were not applied at the point of sale, we extended an offer to retroactively apply the appropriate discount and issue a refund. That offer still stands. We also offered enrollment in our EcoFi Advantage Membership, which includes a 10% discount on services, and offered to apply this discount retroactively if the membership was purchased.

  Our VP of Operations personally contacted you on May 20, 2025, to address your concerns. A $100 goodwill discount was offered as an additional gesture. You declined this offer and requested a price reduction to match rates you received from another HVAC provider. We respectfully explained that our pricing is based on our service standards, technician expertise, and overhead costs, and we are unable to match third-party pricing.

  We stand behind the work performed, which was completed promptly and professionally using a warranty-covered part. We believe our service was delivered in accordance with industry standards, our internal policies, and the agreement made with you at the time of service.

  While we regret that you remain dissatisfied, we have made multiple good-faith efforts to offer resolution and additional value. At this point, we consider the matter closed from our side and respectfully request that this complaint be marked as resolved.

  Thank you for your time and for your continued commitment to fair business practices.

  Customer Answer

  Date: 06/04/2025

  I am rejecting this response because: Their reply is the same response they gave me prior to my BBB complaint. If I were satisfied with that reply, I wouldn't have filed a BBB complaint. *** ********** ****** ******* * ******* completed the two repairs mentioned in my original complaint. I've attached those two invoices to be transparent and for verification purposes. They have overhead costs as well. I suppose their overhead costs are much like Eco Plumbers' overhead costs. I assert that replacing the Collector Box is a more invasive and time-consuming repair than replacing the Inducer Draft Motor. Eco Plumbers, do you agree with my assertion? Since you have a recording of me accepting the INSANE amount of $1,091 to repair the Inducer Draft Motor, I imagine that you have one of me asking to opt out of your Buyback Program and be charged a reasonably priced repair instead - around $320. Certainly, Eco doesn't mind giving a military or senior discount when the spread between their repair cost and a reasonably priced repair cost (more like *** ********** ****** ******* * ******* is as large as the one in this complaint.Regards,
  
  ******** *****

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECO Came to my house to repair my leaking toilet. The plumber E Z (easy) gave me several options which included a new toilet. I told him I just want the braid from the toilet to the shut off valve replaced and the pump was fairly new. He replaced everything inside the tank and the braid and shut off valve. He spoke with an accent and I told him several times I had a hearing loss. I was charged $300. for him to shut off the water and turn it back on. Parts were ******. The parts were overcharged. I never have never known a plumber who charged for the water to be shut off and on.

  

  Business Response

  Date: 05/20/2025

  Good Morning ****,

  At Eco Plumbers, Electricians, and HVAC Technicians, we take customer concerns seriously and appreciate the opportunity to respond.
  Wed like to begin by stating that *** offers several warranties and guarantees, one of which is upfront pricing. We always dispatch technicians at no charge, and customers are under no obligation to proceed with any work. If a customer declines service, they may send us on our way at no cost.

  
  We do not perform any work without signed authorization. In this case, our technician, Eslam (EZ), provided you with several optionsfrom basic repairs to a full toilet replacementso you could make the most informed decision for your needs and budget.

  
  You chose the Toilet Rebuild option, and we have attached a copy of the estimate with your signature approving the work. This rebuild included:
  -Replacing the fill valve
  -Replacing the flapper
  -Replacing the braided supply line(s)
  -Replacement of the Emergency Toilet Shut-Off Valve.
  An Emergency Toilet Valve is a valve that is essential for preventing water damage by enabling you to quickly shut off the water supply to the toilet in the event of leaks, burst pipes, or other plumbing emergencies. It allows you to isolate the water flow to that specific area without having to shut off the water supply to the entire house.

  
  The technician also applied a $100 discount to the service, bringing your total to $823.

  
  Please note that home service pricing varies by company. Our pricing reflects several important factors, including the rising cost of materialsparticularly over the past ************************************* highly trained personnel, local job creation, day-to-day operational expenses, and the long-term growth and sustainability of our business.

  
  We take great pride in the trades and the essential work our technicians perform. Through The **************, we invest in training our team members to deliver consistent, 5-star service while using eco-friendly products and maintaining the highest standards of professionalism.

  
  At ECO Plumbing, we stand by the services rendered, the pricing provided, and the professionalism of our technician. The work was completed with proper authorization and in accordance with our company standards.
  Our goal is to provide every customer with upfront pricing, highly skilled and fully bonded and insured service, strong guarantees on our workmanship, transparent communication, and the peace of mind that comes from working with a company committed to serving its communityboth now and in the future.
  

  
  

  Customer Answer

  Date: 05/20/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23304489
  
  I am rejecting this response because: 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN MARCH 2025 I HAD A DRAIN ISSUE IN MY SHOWER. ECO CAME OUT AND SAID MY COOPER PIPING UNDER MY SLAB FLOOR HAD COLLAPSPED AND THEY WOULD HAVE GO DIG UP MY SLAB FLOOR AND REPLACE THE PIPED UNDER IT. $15000. THEY STATED THEY DO NOT DO FLOORS. THE ALSO PUT 2 HOLES IN MY WALLS AND LEFT THE UNFINISHED FLOOR AND DRY WALL. I SPENT $800 TO REPAIR THE MESS. THEN THEY OFFERED TO PUT UP A NEW SURROUND IN THE SHOWER. I ACCEPTED - THE SURROUND DOES NOT GO TO THE TOP OF THE SHOWER, IT DOES NOT GO TO THE END OF THE SHOWER PAN. IT IS CROOKED AND THE SHOWER PAN IS NOT LEVEL, THEREFORE MAKING ALL THE WALLS OFF CENTER.
  TO FIX THEIR MESS AGAIN AND CORRECTLY IT WILL BE ANOTHER $8000. THIS IS UNACCECPTABLE. THEY OFFERED TO FIX IT - BUT I DON'T TRUST THEM OR WANT THEM BACK AT MY HOUSE. I FEEL THEY SHOULD AT LEAST PAY OFF TO CORRECT THEIR MESS.
  
  THE BATHROOM WAS JUST REMODELED, 4 YEARS AGO. IT IS MY ONLY BATHROOM.

  

  Business Response

  Date: 05/06/2025

  Dear ******* ******,

  We appreciate the opportunity to address your concerns and value your business. We want to reiterate that we have made several good-faith efforts to resolve this matter directly with you, outside of the BBB platform.
  As outlined in the signed agreement, Eco is not responsible for drywall or the final cosmetic appearance of the bathroom. These exclusions were clearly explained before the project began and acknowledged in the signed contract.
  In our commitment to customer satisfaction, we offered to return and make adjustments under our warranties and guarantees. This offer was declined. We also extended an offer of an $800 refund, which was also declined.
  At this time, we remain ready and willing to correct the issues under our warranties and guarantees at no additional cost. However, we understand that you are currently not open to allowing us to perform this work.
  To summarize, your available options remain:

  1.Allow us to return and complete the corrective work under our warranties and guarantees, or
  
  2.Accept the previously offered $800 refund.
  
  We believe these solutions are fair and reasonable based on the scope of our original agreement, the work completed, and our efforts to resolve this matter amicably. Our goal is always to ensure customer satisfaction, and we remain open to moving forward with either of these resolutions.

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because: you offered to correct the issue with the surround to begin with. I did not ask you to do this - you offered. You made a bigger mess, put in a surround to small and didi not complete the installation.  Why would  I want you to do more damage to my bathroom.  $800 DOESN'T  even cover the repairs needed. I wouldn't trust you to build a dog house. You need to make this right.  You have proven your work capabilities and it's not this.  Poor workmanship among other things.

  

  Business Response

  Date: 05/07/2025

  Thank you for providing the photos of the unfinished drywall and flooring.

  We would like to reiterate that drywall and flooring were not included in the scope of work outlined in our contractual agreement.

  As stated in the signed contract, Eco is not responsible for drywall or the final cosmetic appearance of the bathroom. These exclusions were clearly communicated and acknowledged prior to the start of the project.

  Since both of our proposals to resolve this matter have been declined, we have requested mediation through the Better Business Bureau (BBB) to help us reach a fair resolution. The BBB will be in contact shortly to arrange a mutually convenient date and time for the mediation.

  We look forward to working through this process constructively.

  Customer Answer

  Date: 06/02/2025

  SETTLEMENT MONEY WAS IN MY MAIL BOX SATURDAY

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a service contract under false terms. It was very clear to the worker that I’m a home flipper and rental property owner. I was told this would save me 10% on all future work from them amongst other perks. A month later when I called for service I’m being told that the service agreement applies to only one address. That is not spelled out in my invoice and not was I was told by technician.

  

  Business Response

  Date: 04/17/2025

  Dear ***** ****,

  Thank you for expressing your concerns. We apologize for any confusion and sincerely appreciate your business.

  During your visit at **** **** ******, our technician explained that the membership benefits apply to that specific property. We record service visits for clarity, and the recording confirms this was communicated. While we understand you manage multiple properties, our memberships are structured per property to ensure accurate service and coverage.

  
  We want to reassure you that we do not engage in deceptive business practices. As a long-standing BBB-accredited business and multi-time recipient of the Torch Award for Ethics, we take pride in operating with transparency and integrity.

  
  At the time of your appointment, you opted to enroll in the membership, which included a camera inspection and additional benefits. This inspection was successfully completed, and the services were provided under the membership rate of $280, as opposed to the standard price of $380.90. As the services were provided, we regret to inform you that we are unable to issue a refund. However, we would be more than happy to assist you in canceling the membership to prevent any future charges.

   

  Customer Answer

  Date: 04/17/2025

  I am rejecting this response because: 
  
  Nothing in our agreement or the invoice states this service agreement was specifically for one address. Your company is fraudulent and misleading at best. Please refund my premium or o will continue to spread the word about your company’s practices. 
  
  Regards,
  
  
  
  ***** ****

  

  Business Response

  Date: 04/24/2025

  Dear ***** ****,

  
  As a company with over 18 years of service, multiple BBB Torch Awards, and the highest customer ratings in Ohio, we take great pride in our reputation for ethical and transparent business practices.

  
  In this case, you agreed to sign up for our membership program in order to receive a discounted rate on the service provided. At the time of service, our technician clearly explained—verbally, and as confirmed by our internal recording—that the membership benefits applied specifically to the service address. This same address is listed on the invoice, and while the membership materials do not explicitly state that it is address-specific, the invoice also does not state that benefits can be used at other properties.

  
  Regardless of whether you now choose to keep the membership or whether there was any perceived misunderstanding, the bottom line is this: a service was performed, and you signed off on that service at the discounted rate of $280. Had you chosen not to enroll in the membership, the total cost would have been $380.90. While we stand by the integrity of how the membership was presented, we will not pursue the additional $100.90 balance that would have applied without the membership discount.

  
  However, we cannot provide services for free. The service was completed, and value was delivered. Therefore, we will not be issuing a refund of the membership or the discounted service fee.
  We are also aware of your social media posts falsely accusing our company of fraudulent behavior. These claims are factually incorrect and damaging to our reputation. We respectfully request that they be removed immediately.
  

  We appreciate the opportunity to clarify the facts of this matter and remain committed to providing honest, high-quality service to the communities we serve.

  Customer Answer

  Date: 04/26/2025

  I am rejecting this response because: 
  
  False advertising. Deceptive business practices. Misleading information given. I will not stop voicing my concerns about your company to all friends and public that may be deceived by using Eco. 
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/02025 Eco plumbers came out to do our hot water heater flush. We have previously had work done a few years ago with a sewer line replacement and are part of eco plumbers monthly club. The technician came out and immediately began talking about replacing the hot water heater, stating that the hot water heater was 10 years old and quoting a replacement as it has "lots of sediment in the hot water heater " That's the purpose of a hot water heater flush The hot water heater was manufactured in 2020, so there is no way the hot water heater is ten years old. This isn't the first time we've had a scare tactic to attempt to upsell products from eco plumbers, we let the last one go. They stated we needed a new heat exchanger as our furnace wouldn't make it through the winter and tried to quote a new furnace. Luckily we had the foresight to quote with two other companies knowing that eco doesn't always have the lowest prices. We were shocked when both told us that our furnace was in fine working order and had no need for replacement at this time. It truthfully makes me question the need for a replacement sewer line and the integrity of the company. When we spoke to the company, we were told that they would be happy to come back out and look at the hot water heater with a different technician. I'm not certain what they are hoping to achieve to have someone else come back when we've had this many shady business practices from them utilizing scare tactics to upsell products that people do not need. If the company was truly seeking a resolution, an offer to overturn some.of the fees we've paid for this monthly service would have been offered, but instead they want to send someone else out from the company so they can also upsell another product.

  

  Business Response

  Date: 04/11/2025

  Dear **** *******/****** ****,

  
  Thank you for taking the time to share your recent experience. We want to extend our sincere apologies for the frustration and concern this situation has caused. At Eco Plumbers, our goal is always to provide honest and high-quality service, and its clear from your message that we fell short of that expectation during your recent water heater appointment.
  After reviewing the service visit, we agree that the technician did not follow our service system, which is part of our standard operating procedure. We also recognize that inaccurate information was shared regarding the age of your water heater, and a replacement was quoted without proper justification. This is not aligned with the high standard of service we strive to deliver. We are addressing this internally and taking appropriate steps to ensure it does not happen again.
  Regarding your previous experience with the heat exchanger, we want to clarify that the recommendation made by our technician was based on findings from a camera inspection, which showed significant wear on the component. The recommendation was made as a proactive measure to help avoid potential future failurenot as a mandatory or urgent replacement. We understand how this may have come across as a pressure tactic, and we sincerely apologize if it gave that impression. Our intention was to inform, not alarm.
  We are disappointed to hear that youve begun to question not only this recommendation but previous work completed, including your sewer line replacement. Your feedback is extremely important to us, and we are taking it seriously.
  If you are open to it, we would like to offer a complimentary visit from our field manager. This visit is not intended for sales purposes but rather to review your system and address any concerns with complete transparency. We would also be happy to revisit your ***** membership charges and discuss a potential credit or refund. Please let us know if either or both of these options meet your needs.
  We truly appreciate your continued support, and we hope for the opportunity to make this right and restore your confidence in our team.
  

  
  

  Customer Answer

  Date: 04/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23176815
  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23176815
  
  I am satisfied with an attempt to remedy the situation, but the heat exchanger we were absolutely told in an alarmist manner that "it will NOT last the winter." We were told this was urgent and would fail sometime in the winter. I attempted to return a phone call back that was left in the voicemail and it was the generic phone number, I left a message with someone who hopefully will be calling back, As soon as that happens I feel confident that we can come to a resolution together for these things, until then I do not wish to close this complaint. **** often works during the week during business hours and cannot always be reached, I am reachable at ************. If you call ****** phone *************) he likely will not be able to answer or will likely pass the phone to me if he can answer it. 

  Thank you,
  
  ****** ****

  

  Business Response

  Date: 04/21/2025

  Good Afternoon ******,

  
  Thank you for taking the time to speak with me today.

  
  To summarize, we discussed having the quality control manager visit to address concerns and review the systems; however, it was determined that this is not a preferred option for you at this time. Your HVAC system is still scheduled for the spring tune-up on April 29th, and your membership is set to auto-cancel on May 31, 2025. You will continue to have access to the benefits until that date. Additionally, we will be refunding 13 of the $24 payments, totaling $312, back to your **********. Our finance team will send you an email with the refund receipt for your records. Please allow 7-10 business days, depending on your financial institution, for the funds to be reflected in your account.

  
  We hold ourselves to high standards and sincerely regret when we do not meet expectations. As a growing business we are always looking at ways we can improve our service and feedback from our customers is the best way to do that.

  
  If you have any questions please do not hesitate to reach out.

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, my brother **** **** hired Eco plumbers to come and fix a leaking pipe and Othe technician proceeded to break the slightly leaking pipe causing much water to leak under the bathroom wall and soak the carpet in an adjacent bedroom. **** made several calls after the technician advised him to, to get help with getting water out of his new carpet. After two days and no response, **** called ******* ******, a carpet service, and they pulled up carpet and padding and used their professional equipment to dry them out. He lives on a slab and worried about mildew. It took 2 days and they charged him $884.00.After getting no response from ***, **** called and gave them verbal permission for me to help since he did not have a computer or email to correspond with them. Even after this disaster, **** paid the *** tech $387.00 for the repair, which seems like an unfair charge to fix a small leak when there was no major damage to his bathroom or any other place when the tech came. The pipe was old but the tech neglected to turn off the water source and when he broke the pipe he and my brother had to run out into the kitchen, pull out the refrigerator and get to the shut off valve. All of that time, water was spilling out and getting the bedroom carpet wet. The tech knew it was old galvanized pipe. He should have taken precautions to prevent this kind of damage. ******* ****** call is their responsibility. My brother and I have made many calls to *** leaving messages and they returned a few calls to **** telling him to call his insurance company and have them call ***. His deductible is $1000.00 which seems fraudulent since they were responsible.I finally emailed them to get a response and they said the tech neglecting to turn a corroded galvanized line "posed a substantial risk and that *** cannot be liable for not turning off the water source". However, they did say they would reimburse **** for the $387.00 which they did NOT do. They owe him both charges

  

  Business Response

  Date: 01/17/2025

  Thank you for reaching out.
  
  On December 9, 2024, **** reported to Eco a persistent leak located beneath the bathroom sink, which had been present for an extended period. Upon the technician's arrival, within 23 minutes, he identified significant water damage resulting from a leak that had been left unaddressed for approximately one year.
  
  The neglect of a shut-off valve on a corroded galvanized line for such a duration poses substantial risk. As explained to **** during the service visit, Eco cannot be held liable for the failure of the shut-off valve, as the timing of such an event is unpredictable. Eco Plumbers, Electricians, and HVAC Technicians cannot be held liable due to the homeowner's long time neglect of the shut-off valve within the property
  
  Since December 10, 2024, we have maintained direct communication with the homeowner, **** ****. Between December 10, 2024, and December 23, 2024, our customer care team engaged in five (5) conversations with ****, while our quality field manager held two (2) discussions with him, totaling seven (7) interactions.
  
  Eco Plumbers, Electricians, and HVAC Technicians has issued a refund of the initial payment of $387.00 to **** and proceed to conclude our involvement. Due to the original payment method being in the form of a check, we returned the funds via check. The check was put in the mail Friday, January 13, 2025.
  

  Amendment 

   

  The check was put in the mail Friday, January 10, 2025.

  
  

  Customer Answer

  Date: 01/29/2025

  I am responding to dispute case number ******** between my brother **** **** and ECO plumbing and am rejecting their resolution.  ECO paid **** $387.00 which is what he paid for them to come out to fix his leak.  They need to at least reimbursement him another $497.00 to cover the cost of his cleaning expense to ******* ****** ($884.00 total) for the water damage to his bedroom carpet because of their failure to turn the water off.  There was never any water damage on the carpet.  It was new carpeting and the old carpet that was replaced when he had his house remodeled did not have any water damage either.  I can get a letter verifying that from the installer. When the plumber broke the pipe, the water ran for several minutes until the plumber and my brother could run out into the kitchen and pull out the refrigerator to turn the main water supply off.                 Thank you very much.   ****** *****/**** ****

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/3/2025 3000 Received new water heater and inspection and maintenance plan.The issue is that the electric *** said one of my outlets in kitchen was not working and needed replaced. The electric *** was just in my basement at circuit box. I discovered he tripped the circuit to make two outlets not working. This is fraudulent behavior and I now believe water heater could have been repaired. Additionally, work they suggested for furnace may not be needed. This means the plan they sold me cannot be used because I cannot trust them and they provided guidance that new water needed replaced when it could have been repaired.

  

  Business Response

  Date: 03/14/2025

  Dear ***** ****,
  
  Thank you for reaching out to us regarding your recent experiences. We sincerely appreciate your patience as we engage with all department managers to address your concerns.
  
  As a company with an A+ rating from the Better Business Bureau since 2007, our primary objective is to establish and maintain trust. We provide free, no-obligation estimates following an in-person project evaluation to ensure accuracy. This service is complimentary, regardless of whether you hire us or another company. Work begins only after your explicit approval. Our services include multiple guarantees and transparent, upfront pricing.
  
  You reached out to us concerning your over ten-year-old water heater that was not producing hot water. Our advisor performed a complimentary evaluation and presented options for replacement at no cost. Given the age of the unit, we advised against repair due to associated risks. Among the options provided, which ranged from $1,584 to $3,107.80, you opted to proceed with the $3,107.80 choice. This included the installation of a 50-gallon natural gas water heater, a four-year extended warranty, and the ***** Advantage Membership, which offered you a 10% discount on the overall project. Please find the attached estimate and invoice for your reference. We are pleased that we were able to restore your hot water the same day and that you now have peace of mind with a new unit backed by an extended warranty, along with ongoing support from our company.
  
  Additionally, an electrician from our team visited your home on March 3, 2025, to conduct your electrical inspection under the ***** Advantage Membership. During this visit, he identified one outlet that was not functioning; however, no circuits or breakers were tripped, as shown in the attached photos. Four days later, you contacted us to inform us that another previously functioning outlet had also stopped working, and you found a tripped breaker. After resetting the breaker, both outlets began working again. We want to assure you that there was no fraudulent behavior on the part of our electrician.
  
  Furthermore, you expressed concerns regarding the information provided by the HVAC technician who performed your fall tune-up under the Ecofi Advantage Membership. We understand that it is a homeowner's prerogative to seek a second opinion before proceeding with any services. The recommendations provided, as detailed in the attached summary of findings, were intended as proactive measures to prevent potential failures that could lead to emergency situations.
  
  We are proud to share that the Better Business Bureau of ************ recognized us with the Torch Award for Ethics in both 2017 and 2023, highlighting our ongoing commitment to ethical business practices and building trust with customers in the community. When clients engage our services, we strive to offer 5-star service, highly skilled workmanship, guarantees on our services, clear up-front pricing, assurances of being bonded and insured against potential damages, and eco-friendly products and practices. We remain dedicated to supporting our clients now and in the future.
  
  Thank you for your understanding, and we look forward to continuing to serve you.

  Customer Answer

  Date: 03/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23044845
  
  I am rejecting this response because:  They did not address the issue that they recommended replacing a working outlet.  Regardless of how the circuit was tripped (faulty circuit, testing tool, some unknown reason), they recommended replacing a working outlet as non working.  Additionally, they did not identify the second outlet that was not working.  This means their work is questionable and I can not trust or use their suggestions from maintenance plan I paid for.  I would like to suggest the following.  I will  pay for another hvac company that has worked on my furnace to do a blind inspection of it with no guidance or information provided on what Eco suggested or that they even inspected.  If they agree with suggested fixes and estimate is up to $200 less,  equal to or more of Eco estimate, I will accept it was a honest mistake and close this case and remove negative review from Google.  I would even have Eco do the suggested work on furnace.  However, if the third party hvac does not find same fixes needed or estimate is considerably less, I would want a refund of $500 fo rth eminatance plan and paid inspection.  After receiving refund, I would also close this case and remove negative review from ****** as Eco made it right.
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 03/19/2025

  Dear ***** ****,
  
  Thank you for your response. We will await the documentation from the other company.

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  Please close out this complaint as customer misunderstanding and please do not have any negative effect on Eco BBB.

   

  Hi Eco,

  You will see the attachment from another HVAC company.  They did not think  blower motor needed replaced but rather wheels needing cleaning.  They said they did not think it was leaking and needed replaced but I think that may be because of your technician cleaning it.  You will see both cleaning and replacement as I wanted to get a price for the replacement.  Your pricing was actually a  little less than theirs on replacement.  So, I have updated my ****** Review to 5 stars and gave positive comments on water heater and plan.  I hope you can understand my misunderstanding and I look forward to future checks and work with you.  I know my furnace will  need  replaced now so I will be reaching out for an estimate.  Just some feedback to help in the future.  Please have electricians double check to make  sure something as simple circuit breaker tripping didn't cause something not to work.  Trust is very important in business so avoiding anything that may cause that trust to be questioned is  important.  On HVAC, I found the report and checks more thorough from other company and I also noted they put my nest into test mode rather then just turning up the heat.  Your plan is a good value add for customers with the discount but it should be high quality and as accurate as  possible to provide good value.  I look forward to future business with you.

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/25 I had a technician from Eco Plumbers inspect a toilet in my home. The repair required was quoted via an estimate (#*********) which would be a total of $343.80 to repair. I subsequently contacted Eco Plumbers to schedule the repair. The first appointment, scheduled for 2/4/25, was cancelled as they did not have the part for the repair. The second appointment, scheduled for 2/12/25, was cancelled as the technician would not be available and was delayed on another job. The third appointment, scheduled for 2/18/25, was cancelled as the technician finished a job far away and would be unable to reach me in time. The fourth appointment, scheduled for 2/20/25, was cancelled via email by the technician again for being delayed.
  
  Four cancelled appointments for a repair as a customer who is a member of their value service plan is simply unacceptable. Eco Plumber's technician has apologized for this, but my toilet remains unrepaired since I was awaiting Eco Plumber to fix it and there has been no main office response to this unacceptable delay. The part is in hand but I have now waited more than three weeks and through 4 different appointments (which each take multiple calls to schedule) to have this repair made.

  

  Business Response

  Date: 02/28/2025

  Dear ****** *****,

  We appreciate your patience as we addressed some scheduling challenges. We were pleased to assist with the installation of the part on your toilet and to reach a satisfactory resolution.

   

  Customer Answer

  Date: 03/01/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  A full complaint including a complaint of ****** **** charging my credit card without my authorization,
  property damage, a National Electrical Code violation that Eco refuses to correct and poor workmanship
  is attached.

  

  Business Response

  Date: 02/18/2025

  Dear **** ******,
  
  Thank you for reaching out to us regarding your recent service. We look forward to our onsite visit on Wednesday, February 19, to discuss solutions for a comprehensive resolution.
  
  

  Customer Answer

  Date: 02/24/2025

  Nothing has been done yet since they still have the funds that they fraudulently received from my account. We are still waiting for ********* Bank Fraud Unit to make a determination.

  
  Regards,
  
  
  
  **** ******

  

  Business Response

  Date: 03/27/2025

  Dear **** ******,

  Thank you for reaching out to coordinate the scheduling of the remaining work. We look forward to seeing you on Monday, March 31.

   

  Customer Answer

  Date: 04/03/2025

  I accept the business's response to resolve this complaint. The work was completed on April 1, 2025
  
  
  
  Regards,
  
  
  
  **** ******