Complaints
This profile includes complaints for OBM's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple times - by multiple staff members - Ohio Business Machines has been told to put us on their Do Not Call list. The last time was about 10 business days ago. They called again this morning (12/27) as well. This has been going on for well over a year. They have lied and said they were told to call back at a certain time. I know this has happened for a FACT, as it was when I was covering the front desk for a few months and I was the only person answering the phones during this time. This is no where near true. We take the message and pass it to the correct staff member and have THEM call the company back if interested, as their schedules are quite busy. Today's call was from **** stating that he had a meeting with ***** last summer. He did not meet with *****, as ***** is not the one in charge of the copier. Harassing a company after being told to put us on your do not call list multiple times is not the way to carry on business. It seems that they take us out of their call rotation for a month or so normally and then start up again.
Business Response
Date: 01/08/2025
Response to BBB Complaint ID 22735338
OBM sincerely apologizes for the miscommunication and inconvenience caused by receiving a call after you requested to be placed on our "Do Not Call" list. We understand how frustrating this can be, and we take your feedback and request seriously. We aim for transparency in all our interactions, and it is never our intention to mislead or frustrate our customers in any way.
After reviewing your account, we can confirm that we have updated your preferences and ensured that your number is removed from any future marketing communications. Please rest assured that this matter will be thoroughly investigated to prevent any recurrence.
If you have any further questions or concerns, please don’t hesitate to contact us directly at [email protected].Customer Answer
Date: 01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22735338, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did contract with them in 2019 - assuming it is 3 years contract.
They lied and renewed the contract and now asking for over $2000 to cancel the contract for a cheap copier doesn't worth that much money.
They do dirty business and hurt small business.
They need to stop.Business Response
Date: 02/23/2024
OBM’s service department worked closely with this customer
to print labels properly out of the bypass tray and not the drawers as the
machines are designed to print labels from the bypass tray. OBM has acted in
good faith to abide by all the contracts signed by the customer. On 07/29/2019,
the customer signed contracts for a 60-month LEAF lease and a one-year OBM service/supply
agreement. The customer then signed a LEAF lease addendum to swap that machine
for a different machine on 09/15/2019. At that time, the customer signed a
one-year OBM service/supply agreement for the replacement machine. The customer
signed contracts on 09/01/2021 for a 39-month LEAF lease and a five-year OBM service/supply
agreement for an upgraded machine. This transaction satisfied the original contracts.
Since the OBM service/supply agreement signed on 09/01/2021 did not coincide
with the length of the 39-month lease, OBM is inclined to honor the
service/supply agreement for a like term which would expire in December of 2024.
Due to the fact that the original service/supply agreement and the service/supply
agreement for the replacement machine were both implemented on a one-year term,
OBM will consider the service/supply agreement signed 09/01/2021 to be fully
satisfied. The OBM service/supply agreement has been terminated.
Please note that OBM is not the lessor of the equipment. Any
questions regarding the LEAF lease need to directed to LEAF.
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