Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jo-Ann Stores, Inc.

  5381 Darrow Rd Hudson, OH 44236-4000

• 

  Jo-Ann Stores, Inc.

  3977 Medina Rd Akron, OH 44333-2444

• 

  Jo-Ann Stores, Inc.

  1500 Canton Rd Ste 128 Akron, OH 44312-4097

• 

  Jo-Ann Stores, Inc.

  5005 Grande Shops Ave Medina, OH 44256-6787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th, I placed an order for several items. By the 14th, I had most all of my order except 2 bundles of Lion Brand Yarn. I had concerns that it still had not shipped and on the product page was showing as ‘Out of Stock’. I reached out to ***** with my concerns on the 14th and received a response from **** ** on the 16th saying that ******** standard shipping and delivery timeframe is 6-10 business days from the placement of the order’ and that my order was processing. I did not think that my order would make it to me in the 4 days that would make the 10 business day policy, and I was correct! I contacted ***** again on the 20th when I did not receive my order or the tracking information. On the 22nd, I received an email my order had shipped, though it had not. A shipping label was printed, however as of March 26th the carrier is still not in possession of the parcel. It does note that these items are shipped directly from the manufacturer but it does not detail that it will take 20+ days to fulfill the order.
  And they are out here moderating reviews but not fulfilling orders.

  Business Response

  Date: 03/26/2024

  Dear *******
  
  We apologize for the inconvenience caused by the delay in shipping your Lion Brand Yarn order. The supplier experienced technical difficulties, but these issues have been resolved and they are working diligently to ship all affected orders as quickly as possible. Your order is currently being shipped with FedEx tracking number ************.
  
  Please note that due to the high volume of affected orders and FedEx restrictions on daily pick-ups, there may be a slight delay in the movement of your package. We apologize for any inconvenience this may cause, but your yarn should be delivered soon.
  
  In light of the delay, we would like to offer you a 20% discount on your order as a refund. You can expect to see this refund processed and reflected on your original payment method within 3-5 business days. Thank you for your understanding.
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:03/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some fabric online and the price quoted was $12.17. As soon as I hit submit, my credit card was charged $33.15. I realize that seems a big difference but I believed it was due to a coupon code I had entered, and their system does show I had received a discount. I immediately emailed Joann who told me the next day that the price they billed me for is the “correct price” and their website had a “pricing error”. I don’t know of any store that can quote you a price and then change the price during the credit card transaction. I would like the difference refunded.
  
  I am submitting screen shots from when I bought the fabric and Joanna’s response to my query.

  Business Response

  Date: 03/25/2024

  Dear ****,
  
  We apologize for any inconvenience this may have caused. Upon reviewing your order, we have determined that the fabric you purchased is regularly priced at $12.99 per yard. With a 40% discount applied, the charge per yard was $5.19, resulting in a subtotal of $20.76 for the 4 yards ordered. Additionally, a coupon for $1.99 shipping was applied to the order, bringing the total to $33.15. We regret any confusion that may have arisen from this situation.
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/26/2024

   I am rejecting this response because:  this is. It the price the website gave me.  This is a con job plain and simple.  I will report this as a fraud to you credit card company and to your state attorney generals offices. You can’t just quote random prices on your website and then charge whatever you please.
  
  
  
  

  Business Response

  Date: 03/29/2024

  Dear ****,
  
  We apologize for any inconvenience this may have caused. Upon reviewing your order, we have confirmed that the correct amount was charged in accordance with the fabric sale and the $1.99 coupon that was applied.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 04/02/2024

   I am rejecting this response because:
  You billed me for more than your website showed when I paid.  I have already contacted the Ohio AG’s office to report the fraud.  Thank you for the poor customer service.  
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Joann Fabrics on 3/9/24. As of 3/21/24 it still hasn't progressed out of "processing." There is no way to call and talk to someone in customer service. I can only try the chat function or email (which I have done multiple times). I have been told the order will be shipped very soon multiple times -- still nothing. I asked to cancel the order but was told that is not possible. In the meantime, the order exists in some kind of limbo where it is placed but not fulfilled. I am not even sure the items exist or will ever be shipped to me. I just want my order canceled.

  Business Response

  Date: 03/22/2024

  Dear ******,
  
  We apologize for any inconvenience this may have caused. After conducting a thorough review, we have identified that the delay in the shipment of your order was due to technical issues experienced by our supplier. We have since resolved this issue and the supplier is actively working on shipping all pending orders.
  
  Although we can certainly attempt to cancel your order, we cannot guarantee success as it may already be in the shipping process. If the order can be cancelled, our Customer Care team will notify you via email. If cancellation is not possible, please contact Customer Care upon receiving the shipping notification email to process a refund or apply a 20% discount to your order.
  
  For any future inquiries, please note that our Customer Care team is available by phone at ************, Monday through Friday from 9 am to 6 pm EST. Thank you for your understanding.
  
  Sincerely,
  
  JOANN
  

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The vendor has shipped the item that was significantly delayed. Please note that the customer service telephone number is not generally available on the vendor's website, although apparently they provide it when a customer escalates the complaint by filing with an outside agency or group. I am still very displeased with the customer service I received and will advise friends and family not to order from *********, but I am hopeful to receive my item as it has apparently already shipped.

   

• Initial Complaint

  Date:03/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase for printable fabric photo sheets. They were not in stock at my local store (** ******** **); but I was told they were available at the ***** ******, ** store about 15 miles away & available for me to pick them up today. Before getting on the road, I checked my email to be sure nothing had changed … the order that I paid for in advance was the same. I confirmed the purchase had been deducted from my bank account.

  Business Response

  Date: 03/20/2024

  Dear ******,
  
  We sincerely apologize for any inconvenience caused by the cancellation of your order. Upon review, it appears that the products you ordered were unavailable at the time. Please note that our inventory on ********* may not be updated in real time, a feature we are working towards implementing in the future.
  
  When you place an order on *********, a temporary authorization hold will be placed on your payment method. This hold will be removed once your order is picked up, and the payment for the items collected will be charged to your account. Rest assured, you will only be charged for the items that are actually picked up. While the authorization hold is automatically released on our end, it may take a few days for your card issuer to process it.
  
  For more information, please refer to our frequently asked questions page at: ******************************* Thank you for your understanding.
  
  Sincerely,
  
  JOANN 

  Customer Answer

  Date: 03/22/2024

   I am rejecting this response because: At this time, I’m unable to accept your your response because the last person I talked to at Joann’s said she needed to talk to her supervisor; and when she returned she said her supervisor said there was nothing she could do about it & then she laughed in my face & hung up as if to say so what!! That was like pouring gasoline on a fire. SMH!!
  
  
  
  

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an order that i am trying to return and per their policy it says I can return at anytime and also via mail which is how I placed my order. Now they are telling me to get a refund I have to go to the store and I may or may not get a refund back to my original payment card or I might get a gift card or a check, but on their website this is what is says for their return policy,
  
  Per their policy online for returns: Returns with a smile are super easy! Creativity shouldn’t be complicated, so you can return items any time (no time limit!) to our stores or by mail.
  
  We refund the cost of the returned merchandise, minus a $7.95 return shipping & handling fee, as soon as we receive and process the return shipment. We will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account.
  
  Returns made with the receipt will be refunded in the original method of payment. I have my receipt so it should be refunded to my card, as per your return policy
  
  You can return online purchases by mail by contacting our Customer Care team through our Contact Us Form . Select Return Item(s) under My Question and include your order number and the items you wish to return and we will promptly provide you a return label. In-store purchases cannot be returned by mail.
  
  Per your own return policy it says here returns can be made online, returns will be refunded to original payment (with receipt), and that there is no time limit.

  Business Response

  Date: 03/18/2024

  Dear ***,
  
  We apologize for any inconvenience this may have caused. Due to the age of the order, it is no longer visible in our system, making it impossible to process a return by mail. Although we do not adhere to the typical return time frames seen at most retailers, a return without a receipt is necessary in this case. You may bring the item to your nearest JOANN store for a return without a receipt, in accordance with our policy which states that store credit will be issued for such returns. Thank you for your understanding.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I give Joann’s a lot of my business. Why? Because they have good prices for their goods. Problem is that they want to tell me what I can and cannot do with the yarn. They’ve played games letting shop online with their coupons like other customers do; and then decide to take that privilege away from me. They’ve done this twice already. Let me do it then not. Let me again shop using their coupons and then again not. They have a lot of bad reviews. More bad than not. And now I see they are closing some of their stores. I’ve talked to managers there before; and they aren’t happy. That’s because of they run their business! Same with customers. I sell the yarn I buy on ****** to people that doesn’t live by a Joanns or even know about them. They all know ******. I mean why don’t they want people like me buying their a lot of yarn from them. Why wouldn’t that make them happy. There’s no way they are going to keep people from selling the yarn on ******. ****** has so many yarn sellers. I don’t have the same problem with ********. They just want business any way they can get it. So I’d say they are profiling the type of customers they want. I don’t see in their policy’s that you can’t resale their yarn. Shame on them for playing games with their customers. And for making their employees play these games for them! There’s some other games they play too. Actually I’d call those lies! They make their employees lie to us. I’ve caught them several times before. They say they don’t have the yarn on their app; I go to the store and they do. This happens constantly. Then you call them and the same thing happens. No wonder this company is closing stores!!

  Business Response

  Date: 03/11/2024

  Dear ******,
  
  We sincerely apologize for any frustrations that this has caused. Fabric and other merchandise in our stores may be sold under license from the trademark and copyright owner, such as the team shop fabric for professional and college teams, specialty fabric such as Disney(R) / Star Wars(R) characters, and other brand owners (such as John Deere(R), Hello Kitty(R). The trademark / copyright owners will have their own rules about the resale of their licensed products, and about the creation of new products that incorporate the trademark / copyright. You should consult the respective owner of each brand if you have questions.
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/14/2024

   I am rejecting this response because: I was allowed to use their online pickup in store twice before. As I said; they recently took away my privileges after allowing me to use their online pickup discount for the 2nd time. So why did that happen? I wrote a bad review a few times on your Joann site and with another source. Is that why you gave me back the privileges that everyone else has? And now you took it away once more. Who makes these decisions for your company? Not fair to me at all!
  
  
  
  

  Business Response

  Date: 03/14/2024

  Dear ******,
  
  We're so sorry for the inconvenience. Upon reviewing your orders, we are showing that the orders are being cancelled due to not passing the verification process. For further information on the cancellation of your order, feel free to call ************* or send an email to *****************. Please be aware that any new order must clear the verification procedure in order to be processed.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/17/2024

  Joanns

  Why are you sending me the same response as you did the first email. The 2nd email you sent this below. Therefore I’ve been trying to reach you by phone and then by email and got no response. . My question is, if I have to go through a verification process as said in your 2nd email; then why are you now resending the 1st email. Also why was I able to use you online pick up in store twice if I needed to be verified in the 1st place. Clearly you are giving me the run around and making all of this up as you go. You are treating me very badly and it’s not fair.

  Dear ******,
  
  We're so sorry for the inconvenience. Upon reviewing your orders, we are showing that the orders are being cancelled due to not passing the verification process. For further information on the cancellation of your order, feel free to call ************, or send an email to *****************. Please be aware that any new order must clear the verification procedure in order to be processed. 
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/18/2024

  [[BBB transcription via email]]

   

  I have read the new message from Joanns. I’m willing to talk with them. I’ve called twice and left messages with my phone number and not received a call back. And then I emailed them at the address given in the last response and also have not heard back. I also called the phone number given in their response as well.
  

  
  

  Business Response

  Date: 03/20/2024

  Dear ******,
  
  
  We apologize for the inconvenience caused by the delay in receiving a response from the verification team. Rest assured, we will escalate this issue on your behalf and request that they expedite their response to you promptly.
  
  
  Sincerely,
  
  
  JOANN

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have resolved my issue. I do want this company to be successful. They have the best deals in town! Joanns is my preference compared to other craft stores. Thank you BBB and Joanns. 
  

  ****** ****** ****

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th I purchased multiple items online. I used my paypal to purchase the order because it feels safer to use that rather than entering my debit card number. Joann's did not ask me to confirm my mailing address or anything and just accepted payment. It was until after the order was placed that I noticed it was going to a different address. That's an issue I'm going to have with paypal but when I contacted Joanns immediately after I was told I cannot change the address and to reach out to the carrier to have them change my delivery. I tried calling ***** and they told me the shipper has to change the address. I've reached back out to Joanns and really just want them to change the address. I don't think it's that hard. I also can't seem to get anyone from Joanns to talk on the phone because their website just wants you to fill out a silly customer contact form.

  Business Response

  Date: 03/11/2024

  Dear ********,
  
  We deeply regret any inconvenience this may have caused. Please be advised that when orders are processed through PayPal, they are considered third-party transactions. The system retrieves shipping information from PayPal rather than JOANN. The shipping address saved in the PayPal account will be used for the order.It is important to note, as mentioned on joann.com, that once an order is submitted, it cannot be modified or canceled. Address changes cannot be accommodated in accordance with our policies to uphold fraud and security measures. However, we have refunded a portion of your order as a one-time gesture of goodwill. Additionally, a refund for the remaining amount will be processed once the shipment is completed. Thank you for your understanding.Sincerely,
  
  JOANN

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a singer machine and when I got it out of the box and tried to use it, it was already broken. I went back to the store three days later to exchange it they told me they changed the policy and they have had this problem. I called singer and they said Joann Fabrics is suppose to fix it. No where in the store or the receipt talks about the exchange policy changing.

  Business Response

  Date: 03/08/2024

  Dear *******,
  
  We sincerely apologize for any inconvenience caused. Please be advised that a brief summary of our policy can be found on the back of your purchase receipt. To access the full policy, we kindly request that you visit the following link: ******************************************************************************************* note that our return policy specifies that electronics must be returned with a receipt and in their original, unopened packaging.For products that are defective upon purchase or become damaged within the warranty period, we recommend reaching out to the manufacturer directly for assistance with repairs or replacements covered under the warranty. We appreciate your understanding and cooperation. Thank you.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** was placed online in February 24th. It was split into two shipments, I received one but not the second, after repeated requests for a refund or to send the remaining four yards of fabric, I was offered a partial refund. I want a full refund or my full order.

  Business Response

  Date: 03/06/2024

  Dear ***,
  
  We sincerely apologize for any inconvenience that this has caused. Upon reviewing the order, we are showing that both shipments on this order were delivered on 3/1/24 and 3/4/24. ************* has processed refunds in the amount of $17.81 and $13.41 which equal to the $31.22 charged for the 4 yards of fabric you indicated as not received. At this time, our systems do not allow for us to resend the fabric. If you would like to reorder, you can place a new order on joann.com and reply to ************* with the new order number once it has shipped to receive credit for any increase in price as well as the cost of standard shipping. If you did not want to wait for a price match refund you can call us at ************ and the order can be placed over the phone with an instant price match and waived standard shipping.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, my daughter gave me a $50 gift card to Joann Fabrics. I had the gift card until late November 2023 when I noticed that it was no longer in my wallet. Since it may have fallen out of my wallet, I contacted all the retail stores I had visited and was told the card had not been turned in. Therefore, I called the Joann Fabrics customer service line on November ******************************************************************************************* because I did not have the 16-digit gift card number. However, the phone representative told me to send them an email with a copy of the gift card's purchase receipt. On November 22, before emailing the receipt copy, I contacted Joann's customer service again and reiterated that I did not have the card ID number. Again, I was told to email the information. After sending the receipt copy as instructed, I received an email reply from customer service the same day. Their email stated the card could not be replaced because I did not have the card's number. I tried to contact Joann's customer service number a few more times but kept getting recordings stating that they had a large volume of calls and to send an email. On January 4, 2024 I finally sent another email and asked specific questions: 1. Why I was told to submit the purchase receipt if they could not help me; 2. Why they don't have a record of the card ID number when the card had to be scanned in when my daughter designated a dollar amount for the card; 3. How was the card activated if Joann's did not have the card ID number. My email included the authorization number from the receipt. My January email also requested detailed answers to my questions. The reply I received did not answer any of my questions. I am trying to determine if somebody found my gift card and used it. If not, I would like a replacement since I have been a Joann customer for a few years and want to purchase other items with the gift card.

  Business Response

  Date: 03/01/2024

  Dear *****,
  
  We deeply regret any inconvenience this situation may have caused. As outlined in our gift card terms and conditions, it is important to treat the card with the same care as cash. In the event of loss, theft, or damage, replacement cards can only be issued with valid proof of purchase for the remaining balance.Please note that in order to confirm the balance of the gift card, the full 16-digit card number is required. For security reasons, the complete gift card number is not provided on the receipt. Our system does not store the full card number, only the last 4 digits visible on the receipt. The request for proof of purchase is necessary for verifying the balance.
  
  Sincerely,
  JOANN

  Customer Answer

  Date: 03/04/2024

   I am rejecting this response because:  I still don't think my questions were answered to my satisfaction.

  1. Why doesn't your system store the gift card numbers?

  2. If the card numbers are not stored in your system, how would you able to check/confirm the numbers even if I supplied them?

  3. If the gift card number is not in your system, how did the $50 get added to it when my daughter made the purchase?  There is even an "authorization" number on the receipt. What was this for?

  Please respond to my questions so I can better understand why you cannot verify whether or not my gift card was used.
  

  Business Response

  Date: 03/08/2024

  Dear *****,
  
  We sincerely apologize for any inconvenience this situation may have caused. Please be advised that our system does not retain full gift card numbers as a security measure, which is why the complete gift card number is not included on the receipt. This precaution is in place to prevent unauthorized access to the gift card number in case the receipt is lost or misplaced.
  
  Rest assured, we do have a system in place that allows us to verify the balance of a gift card using the full gift card number. If you are able to provide us with the full gift card number, we will be able to access the balance and transaction history associated with that card.
  
  When the gift card was purchased, it was loaded at the register by swiping the card. Once again, please note that for security purposes, the gift card number is not stored in our record keeping system. Thank you for your understanding.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/11/2024

   I am rejecting this response because:

  I can understand omitting the full gift card number from the receipt because of security issues.  However, why would it be a security issue if the gift card numbers are maintained somewhere at the corporate level?  You have our credit card numbers when online orders are placed and when we make purchases from the retail stores.  **** wouldn't gift card numbers be stored in the same manner?

  ***************************