Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jo-Ann Stores, Inc.

  5381 Darrow Rd Hudson, OH 44236-4000

• 

  Jo-Ann Stores, Inc.

  3977 Medina Rd Akron, OH 44333-2444

• 

  Jo-Ann Stores, Inc.

  1500 Canton Rd Ste 128 Akron, OH 44312-4097

• 

  Jo-Ann Stores, Inc.

  5005 Grande Shops Ave Medina, OH 44256-6787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has an email and phone number they do not answer. In this case, I would like to process a return for a refund and have received no response. They have phone number they say you can text and I have and they sent a response without any information about how to process the return. I think businesses should have to respond to customers either via email or text within at least 72 hours.

  Business Response

  Date: 12/20/2022

  Hello *******,
  
  Please accept our sincere apologies for the delay in response times through ************** Due to a large number of inquiries being received, responses are taking longer than normal. Our teams are working as quickly as they can to answer all incoming inquiries. We are showing that a request for a return label has been submitted to our teams in ************** They should be reaching out to you soon with further information!
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/20/2022

  I am rejecting this response because: These are the exact responses they have sent me twice now over text. They say someone will reach out to me and then no one ever follows up so I still have the item I am trying to return. I need the company to provide the return label because 1)I need the proper return address and 2) the item/box is too large for me to simply carry a few miles to the nearest post office. It's typical for online companies nowadays to provide return information and labels fairly quickly to ensure that items can be returned within the 30-day period. 
  
  
  

  Business Response

  Date: 12/22/2022

  Hello *******,
  
  Please accept our apologies for the inconvenience. Upon looking into this, I do see that this order was refunded.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/22/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5 2022 I placed a large over $1K order from Joanns online store. The next day I received a notice via email that my entire order was cancelled because it did not pass the verification process. I contacted the customer service email as instructed but still as of this writing have not heard back from them. I then called customer service and they informed me I should place the order in smaller orders and it would process or they could assist me over the phone in doing this. I then placed the same products in smaller orders and was subsequently told all the items were not available even though quantities shown on the website were in the 100s for most items. I then made a phone call which the agent told me item by item they were all in stock but again the order was cancelled after the call. I was also told at this time that I could not order again until Monday even though she was only able to take half of the order. In summary, I have spent 4 plus hours on the phone with customer service, left multiple messages and texts and emails that have not been responded to. 2 days ago I was told after an hour on hold that I needed to call the asset protection department to get flags removed from my accounts. They have yet to respond to my message. All I would like to do is have the flags removed and place an almost ***** dollar order with the company. I do not understand why this is so difficult to do. I would love to receive the items but if they do not want my money I will have to take it elsewhere. I do not understand why I was not contacted to approve the order instead of just cancelling all of these orders over the past week. My credit card company was not concerned but yet Joann did not have the decency to contact me for approval but rather cancelled multiple of my orders.

  Business Response

  Date: 12/15/2022

  Hello ******,
  
  Please accept our apologies for any frustrations this has caused. Unfortunately, customer care is only able to see that the orders are being cancelled due to not passing the verification process. Any further details or assistance would need to go through the proper department at ************ or by emailing [email protected]. You will need to leave a detailed message or email with the cancelled order numbers and your contact information and they will get back with you. Please be aware that any new order must clear the verification procedure in order to be processed.
  
  Sincerely,
  
  JOANN 

  Customer Answer

  Date: 12/15/2022

   I am rejecting this response because: clearly the concern was not read all of the way through. I specified that I had already called that phone number and emailed that email a week ago and 48 hours ago to which I got no response still. I would like someone from that department to contact me and assist me with placing the order I would like to place at one time and who can ensure to me that it will pass verification and be shipped to me without cancellation. I am not sure how this was not clear in the previous response. Please respond to this concern and this proposed solution directly. 
  
  
  

  Business Response

  Date: 12/15/2022

  Hello ******,
  
  Please accept our apologies for any frustrations that this has caused thus far. Our customer care team cannot assist with placing another order, as you would need to wait for the proper department to contact you back regarding the details of your cancellation. If another order is placed, it will be cancelled. While we can reach out to the department asking them to contact you soon, they will not be able to assist in placing an order through their department. Please allow for a few days for this team to get back to you with the details regarding this cancellation.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/16/2022

   I am rejecting this response because: Once again my message is not being understood. I am no longer talking with customer care but rather the asset protection team since that is what customer service told me to do. I understand the order will be cancelled. I would like the asset protection team that I contacted 4 days ago to return my voicemail that I marked as urgent four days ago. The issue is my order is Christmas clearance items which will no longer be in stock the longer I wait. I would like them to contact me immediately remove all flags and assist me in placing one large order that will not be cancelled. How can this case not be escalated as its been almost TWO WEEKS since my order was cancelled and I began talking to customer service. Please escalate this and have the proper team contact me so I can place the order.
  
  

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was December 2nd or 3rd that I placed a first-ever order with this company. I immediately received an on-line offer indicating that this was the last day that a purchaser could take advantage of 'reduced shipping'...all orders to be shipped at $3.99! Originally the shipping was going to cost me $11.99 (for product that totaled little more than the cost of shipping). I filled out the offer, and observed in my shopping cart, and again on order review that the shipping was reduced to the $3.99. But as soon as I fully completed the order, I received a new order total, in which the shipping charge was $11.99. I KNOW FOR A FACT THAT I PLACED THE ***** ON THE LAST DAY THAT THE REDUCED SHIPPING OFFER WAS IN PLACE! I have since emailed this company at least three and I believe it was "4" times, going back to about 12/2 or 12/3, but each email has been ignored! This is more frustrating than the erroneous shipping charge! It appears that this company is very good at offering coupon savings, but is totally unreliable when it comes to either honoring those online offers or getting back to their customers in a timely fashion. This is a very busy time of the year for ALL of us, and because I now have to take time out of "my" busy schedule to file this complaint I am seeking the $8.00 promised credit on the shipping charge ($3.99 instead of $11.99), plus $15.00 for time lost in the filing of this complaint. Whether I keep this product or return it, I can tell you that I don't intend to ever make another purchase from Joann Fabrics, and I will share this honest experience with friends, family, etc. It's very easy to make on-line offers to customers, but people need to know when companies do not honor the information that they are advertising. Please obtain for me the $23 credit I am seeking! Thank you.

  Business Response

  Date: 12/14/2022

  Hello *******,
  
  Please accept our apologies for the delay in receiving a reply from ************** Due to an increase in current volume, response times are longer than normal.
  
  Upon reviewing your order (***********), we do show that the shipping coupon was not applied to the order, at this time, the shipping charges have been refunded. You should see this reflect on your original payment method within 3-5 business days.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/15/2022

   I am rejecting this response because: they do not address the additional $15.00 I am now seeking for the time it took me to obtain their answer. "MY TIME is valuable too," and this would not be an issue IF their system for crediting shipping was working AS IT SHOULD "OR" IF THEY HAD GOTTEN BACK TO ME WITHIN A REASONABLE TIME FRAME! I had sent them "4" emails on this, which were all ignored, and only after I took time out of my busy schedule to file a complaint with the BBB, did it get their attention! There is no good excuse for why it should take the company *************************** over 10 days to respond to one of four emails! I am looking for compensation for the wasted time spent on this issue ($15.00), OR would they rather I return their product and seek full reimbursement of the order? They need to get their coupon issue addressed, as well as their response time in getting back to customer complaints. When they fail to do that (get back to customers within a reasonable time), then they should be expected to make restitution. I do not appreciate being made a fool of, and I'm certain others customers feel the same (as well).
  
  
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 51" stacked pumpkin with a representative over the phone because the website wasn't working for Joann's. It arrived on November 11th, 2022 completely broken. I didn't even have to open it to seeit was smashed because there was a massive hole in the box. I am not sure why fedex even left it. They could clearly see it was broken. I immediately called the store and was told by the representative to open it and take photos and send them which I did right away. She said she would let me know what to do with the damaged item. The on November 14th she sent me a FedEx label to return the item which I did the same day. I confirmed it was received on November 18th, 2022 on the fedex website and by Joann's representative however, today is December 13th, 2022 and I have yet to get a refund of my $227.79. Everytime I call to inquire it is a different story. It's been nothing short a nightmare. First it was 5-10 days to get a refund. That came and went and nothing. Then they said 15 business days. That came and went and still nothing. I spent 52 minutes waiting to reach someone on Friday. He said he submitted it for a refund and today is Tuesday and I still do not have my money. They said they have to wait for the vendor to refund the money. I called the vendor "National Tree Company" and was told any and all refunds only take 5-7 days to process which means Joann's is clearly holding up my refund. I checked their only reviews now that I am going through this ordeal and realized they have almost 500 reviews by people complaining about similar experiences with returns/refunds. I want my money back and I hope people can see this awful experiences and stay far away from Joann's. They will clearly keep your money if they get a chance. It is sad and unfortunate. It's the Holidays. They encouraged me to reorder the item. Imagine if I had before getting a refund. I'd have double the amount of money tied up with this awful company for who knows how long.

  Business Response

  Date: 12/13/2022

  Hello ********,
  
  Please accept our apologies for any inconvenience this has caused. Upon reviewing the submitted complaint, we do show that our teams are working on your order and should be following up with you soon regarding the resolution.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/13/2022

   I am rejecting this response because:
  This response is unacceptable. That is exactly my point, they keep saying they are processing it... it's been almost 30 days since they got the item back and I am still waiting for them to process it and give me my refund. 
  
  

  Business Response

  Date: 12/14/2022

  Hello,
  
  We sincerely apologize for the inconvenience. Our customer care team has reached out to the warehouse that received the product asking for an update on the status of your return/refund. Once the warehouse provides our team with an update, they will reach back out to you with the information. We apologize for the delay.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 01/04/2023

  [BBB Transcription via Email]

  
  ******** *****
  Fri, Dec 30, 2022, 10:16 AM (5 days ago)
  to me
  
  I got my refund this morning. I called their headquarters yesterday all day and finally got a hold of someone. They said they would process my refund and it was reflected in my account this morning. Thank you for getting back to me. 
  
  **** *****
  ***** ***** ********
  **** ***** ********
  ******* ******************
  
  

  
  

• Initial Complaint

  Date:12/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 12/10/2022 I placed an on line order with JoAnn Fabric online. I manually entered the shipping and billing info and addresses. Everything appeared normal until I "placed" the order, when I received the order confirmation email the shipping address was changed to a previous address. I immediately contacted their customer service by both phone and email and the response was no changes can be made after the order is placed. I attempted to explain that their system had incorrectly changed my shipping address. I also requested escalation on the problem and was not able to get any actual customer service and as of now the shipment is scheduled to be send to my previous address. The screenshot from 12/10/2022 is the delivery info I entered the 12/11/20 is the order status showing the incorrect address.

  Business Response

  Date: 12/12/2022

  Hello *******,
  
  Please accept our apologies for any frustrations that this has caused. As stated on joann.com, orders cannot cancelled or modified once placed. While we can try to reach out to the warehouse to see if they are able to change the address, we are unable to make any guarantees. Please keep an eye out on your email from our Customer Care team for an update.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order of $283.55 on November 24th. I was told it shipped on November 30th. It is now December 9th and the tracking still says awaiting carrier pickup. I have made contact with them and they said they need to contact the warehouse for a “valid tracking” number. This was 2 days ago. I have followed up and haven’t heard anything. I have a lot of money just hanging in the balance and unfortunate no gift to give for a birthday. Absolutely unacceptable. The worst part about it is this was a Black Friday deal, so if they end up canceling it, I won’t be able to purchase it at the same cost. I won’t ever buy Joann online again- and based on the reviews I’ve seen, this isn’t a new issue.

  Business Response

  Date: 12/12/2022

  Hello ********,
  
  Please accept our apologies for any inconvenience this has caused. We are showing that the warehouse has reshipped this order under FedEx tracking number ************ which shows that it was delivered.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order when the confirmation came through the address for delivery was an old address, I reached out immediately to let them know it was wrong but they told me there was nothing they could do but to reach out to the carrier for delivery. Fedex couldn’t change it I told them as much and they said reach out when it’s fully dispatched and they would refund me. I have now reached out 6 times and still nothing.

  Business Response

  Date: 12/12/2022

  Hi ***,
  
  Please accept our apologies for the troubles this has caused. Upon review, we are showing that the refund for this order was processed earlier today. You should see this reflect on your end within 3-5 business days.
  
  Sincerely,
  
  JO***

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will wait to see if the refund gets put through.

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6 (#***********), I placed an order from Joann.com for some fabric for a school Christmas project. Today, 12/9, I received an email from Joann stating that my order has been delayed with no timeframe given for the delivery. As I need the material, I attempted to contact Joann via phone, and was placed on hold for 47 minutes before I gave up. I emailed Joann, asking to cancel my order, and received a reply that this was not possible. Attached please find: my original order; my delay notice; my refused cancellation request. How can a company refuse to cancel an order when they cannot tell me when it will be processed, ;et alone delivered???
  
  Thank you,
  
  **** ********* (age **)
  **** ********* (Dad, in case you need adult confirmation)

  Business Response

  Date: 12/12/2022

  Hello ****,
  
  Your order is being shipped with FedEx tracking number ************. We apologize for the delay!
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/12/2022

   I am rejecting this response because:  Hello.  As I said in my original note, I was given NO indication of how long my order was going to be delayed, just that it was delayed.  That is why I waited on hold and eventually sent an email to cancel the order as I was concerned it would not arrive in time.  My older sister drove me to a Joann store an hour away so that I could buy the fabric I needed.  

  I am sorry that the order has shipped, but the email you sent me gave no indication of how long it would take to process the order, nor was it possible to get that information via phone or email.  It would be better for your customers if you were a little more up front with the information provided.  

  Thank you,

   

  ****

  Business Response

  Date: 12/12/2022

  Hello ****,
  
  We certainly apologize for the inconvenience. We will be happy to share your feedback with our teams for review and future consideration.
  
  Sincerely,
  
  JOANN 

  Customer Answer

  Date: 12/13/2022

   I am rejecting this response because:
  This is ****’s dad responding as she is currently in school.  On ****’s behalf, I am going to dispute this purchase with our credit card issuer.  You’ve had a ** year old explain why your communication is sub-optimal, and you choose to ignore her.  My hope was that by engaging in this exercise, she would learn a valuable lesson.  It appears she has—-never do business with your company going forward.

  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new sewing machine Joannes, but it didnt work and I had to return it. When I returned it, I was told I would have to pay a $25 restocking fee, and that there was no exception or no way around this. I dont feel that I should have to pay a restocking fee for a defective item. Basically theyre selling me a broken machine and then charging me money to return it to them when it doesnt work I feel this is highly unfair and unethical. They also would not return my money to my credit card. They would only give me a store credit which I can only use in the store but I need to purchase items online and I cant with this store credit card so now Im out $25 for a restocking fee and I have a $300 store credit card that I cant use.

  Business Response

  Date: 12/13/2022

  Hello,
  
  Please accept our apologies for the frustrations that this may have caused! Per our return policy which can be found here: https://www.joann.com/return-policy.html?***=search&ici=return-policy, electronics must be returned with a receipt and in an unopened box. Please work directly with the manufacturer if products are damaged upon purchase, or become defective within the warranty period.
  
  Our policy also states that the $25 restocking fee is required upon the return of sewing machines. If the merchandise was originally purchased with Cash or a PIN-based debit card, the refund will be given in the form of cash. Refunds over $100 may be paid by a check and mailed.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/13/2022

   I am rejecting this response because:
  
  It doesn't address the fact that Joanne's sold me a defective sewing machine and when I returned it, because I couldn't use it, they charged me $25.  Basically Joanne's is selling broken equipment and then charging you to return it.  I ask that my $25 be returned to me as this is not only wrong but it must be illegal to do this.  Please return the money
  

  Business Response

  Date: 12/13/2022

  Hello,
  
  Per our return policy, machines cannot be returned if the box has been opened. We do advise through our policy that you reach out to the manufacturer directly for assistance with defective machines. The store accepted the return and charged the required $25 restocking fee as stated in our policy.
  
  We sincerely apologize for your disapointment with our stated policies, and we will be happy to share this feedback with our teams for review and consideration in the future.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/13/2022

   I am rejecting this response because:
  

   

  A business should not charge you to return a machine they sold that is defective.  It is their responsibility to the customer and the customer should not have to pay for something that doesn't work. 
  
  

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/22 I placed an online order with Joanne Fabric, order number ***********, for five items. By November 23, 2022, all items but one had been delivered. On 11/28/2022, I called the customer service number. After waiting on hold for over 30 minutes, I spoke with a representative regarding item number 17768706 which had not been received nor about which had any further information been sent. The representative told me to expect delivery by Friday, 12/2/22 or Monday 12/5/22.
  In 12/8/22 a check of the Joann Fabric website showed the item in stock and at half of the price I had paid.
  On 12/8/22 @ 7:45 am (CST)I texted the customer service number requesting information on my order.
  Received an automated response.
  Texted again at 10:29 am (CST).
  Received no response.
  Called the customer service number., waited on hold 40 minutes. A representative named ***** spoke with me. He was unable to provide any information regarding the delay of my order other than there possibly were many orders ahead of mine. He submitted a report "with a request to expedite the investigation" to ?? I don't know who. ***** advised me that I would be contacted in "most likely " three business days with " their decision " reached "after investigation" into why I had not received my order.
  This is insane.
  Where is the yards of fabric I ordered of which Joann's clearly has enough that it is now on sale for half the price I have paid (and received nothing)?
  This is some of the worst "customer service" I've suffered through.

  Business Response

  Date: 12/08/2022

  Hello ******,
  
  Please accept our apologies for the delay in the shipment of this fabric on your order. Many of our fulfillment centers are running behind due to an increase in orders being placed. We are showing that an escalation has been submitted to the proper team for further assistance with your order. We sincerely apologize for the delays and hope to have an update available for you soon!
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/08/2022

   I am rejecting this response because: This is a busissness-speak non -response. No verifiable information is resented. None of my concerns are specifically addressed. Where is the merchandise I have already paid for? What "team" is being referred to and how am I to contact them? Nothing contained in this "response" offers or provides any resolution to my complaint.
  

  Business Response

  Date: 12/09/2022

  Hi ******,
  
  We sincerely apologize for any inconvenience. The proper team within our Customer Care department is reaching out to the fulfillment center directly requesting an update on this order. Once they have an update, they will reach out to you with further information. We apologize for the delay.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/09/2022

   I am rejecting this response because: Again, this is only a reiteration of the non-responses I have received to date. There is no new or actionable information.