Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jo-Ann Stores, Inc.

  5381 Darrow Rd Hudson, OH 44236-4000

• 

  Jo-Ann Stores, Inc.

  3977 Medina Rd Akron, OH 44333-2444

• 

  Jo-Ann Stores, Inc.

  1500 Canton Rd Ste 128 Akron, OH 44312-4097

• 

  Jo-Ann Stores, Inc.

  5005 Grande Shops Ave Medina, OH 44256-6787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a large craft table via Joann.com and paid $125 via PayPal. When the table was delivered I realized I miscalculated the amount of space in my room and simply wanted to return the item. Joann had made the process of returning this item impossible. I am not the strongest person but I lifted the box into my car thinking I could take this back to my local Joann store…WRONG. I was told that I can’t return in the store because I paid via PayPal and would only get store credit. I was like ok I guess I have to mail it back. On website you have to request a return label. I did so Wednesday Oct 12. It said I could expect response in 48hrs. Friday I still don’t have a return label. I call again on the 14th and am told they will be emailing me a label and scheduling a pickup for me, Saturday still nothing. I take to social media to contact them and am told they are unable to generate a return label at this time. Will try again when allowed to do so. I’m sorry,..what?! I’ve never had so much trouble trying to return something in my life. I’ve purchased things at other stores via PayPal and was able to return no problem…so explain to me why Joann did not disclose to me by using PayPal that I wouldn’t be able to easily return my item and get money back? I’m very frustrated and it really makes me not want to shop with them anymore. If a customer needs to return something it should not be made to be this complicated. All I want is for them to give me a freakin way to return the stupid thing and explain why getting a label sent by them is like an act of congress? Also when I did go to the store, the lady was rude as heck and made me feel like an idiot because I thought I’d be able to return something I paid with PayPal on Joann.com.

  Business Response

  Date: 10/17/2022

  Hi ********, 

   

  At this time orders placed using PayPal as payment will be refunded to a physical gift card at the time of their return. You can find this information here: https://www.joann.com/return-policy.html. 

   

  As a courtesy, I have refunded this order in the amount of $116.67 back to your Paypal account. You will see this reflected within 3 business days. Please feel free to keep or donate the item received. 

   

  Thank you, 

   

  JOANN Customer Care

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered fabric from Joann Fabrics on Monday, October 10th via order *********** and paid $18.95 for expedited shipping operating under the knowledge per their policy that I would have my fabric by Friday, October 14 at the absolute latest. The order wasn't even processed until Wednesday, October 12 and not shipped until Thursday, October 13. The tracking was NOT expedited and now my order will not arrive until Tuesday, October 18th. I contacted customer service multiple times and they refused to refund me even though I had to reorder fabric elsewhere due to their error.

  Business Response

  Date: 10/14/2022

  Hi ****, 

   

  Your shipping cost was refunded as of today, 10/14/22. You will see this reflected back onto your original form of payment within **** business days. 

   

  Thank you, 

   

  JOANN Customer Care

  Customer Answer

  Date: 10/14/2022

   I am rejecting this response because:
  
  This isn't want I asked for. The order needs to be canceled and completely refunded. I no longer need this because they did not ship it in the time I asked for. I was supposed to receive it today and it still won't be here until next week so I had to buy elsewhere. The entire purchase should be canceled

  Business Response

  Date: 10/14/2022

  Hi ****, 

   

  Once an order is placed, we are unfortunately unable to cancel it. You can find this information here: ********************************

   

  As a courtesy, I have refunded you in the amount of $25.70 ($25.70 + $17.00 + $1.95 = $44.65). This will be reflected back onto your original form of payment within 3-5 business days. Please feel free to keep, donate, or discard the fabric once received. 

   

  Thank you, 

   

  JOANN Customer Care

• Initial Complaint

  Date:10/13/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********* website was glitching as I tried to review my cart to place an order. It kept stalling and popping up error messages saying that my shipping address was not valid - even though it was. I tried to use another payment method and clicked the ****** button for payment expecting to be sent to ******** website and their review. Instead I was sent another error message and then a confirmation screen thanking me for my Order - that I had not placed yet. When I checked, the order chose a random address that I have not lived at for a year. That address is not from my Joann account - I had just changed the address book as I struggled with their website, nor was it from my ****** address book. I did not authorize or review the order. I will not even the receive the order to return it, since it is going to a random address that is not mine. They only take calls from 9am to 6pm. When you use their email for customer help, you get an automated response saying orders can’t be cancelled or changed and to just return it. I didn’t authorize payment. I won’t get the shipment. This is fraud.

  Business Response

  Date: 10/13/2022

  Hi ******, 

   

  I'm very sorry, we are unable to modify or cancel an order once it has been submitted. However; I do see that we offered to fully refund the order once it ships for the inconvenience. Once the order has fully shipped, please reply to our email at **************************, and we will refund you in the amount of $30.10. 

   

  Thank you, 

   

  JOANN Customer Care

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so long as they follow through with the refund. 
  

  I have replied to their customer service email and have not yet received a reply or a refund.

  The ********* website does seem to have frequent issues that cause many people to experience similar situations where sales they did not authorize are made. It should be looked into more. 

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some color copper wire from your company and received bead wire instead of copper. I specifically work only with copper wire. It's like every time I order copper it's like playing Russian roulette on whether or not the person grabbing the wire is going to grab actual copper wire. I called in and the team member's took care of the matter and gave me a gift card to purchase again instead of having to wait until I received a refund because I needed the wire. I reordered and confirmed by your agent was a glitch in the system that had my newly ordered wire was sent to an old address in Connecticut when I'm in Texas. I was supposed to get another gift card to reorder which I have yet to receive and it's been about a week now. So basically I got robbed because I'm out of the money used to make the purchase and still don't have what I ordered from your company. I'm tired of calling in and want someone who actually knows what they are doing to fix this. It's clear that I'm a crafter and that what I do is time sensitive. This whole process has been 3 weeks which is very unacceptable.

  Business Response

  Date: 10/13/2022

  Hi *******, 

   

  Unfortunately we cannot send out the product without a reorder being placed, but I am seeing that you were refunded for the order, as well as sent a $25 gift card for the inconvenience on 9/14/22. If you are unable to locate your JOANN gift card, please use this link: *****************************************************************
   
  Once you enter your email address, you  will be sent a link to the Card Management Portal.  From here you can see any virtual JOANN gift cards associated with your email address!
  

  Thank you, 

   

  JOANN Customer Care

  Customer Answer

  Date: 11/01/2022

  [BBB Transcription via Duplicate complaint]

  Ok so I contacted yall before and I was waiting on a reply which Im just now seeing today. I though that they were finally sending out the other gift card for their mistake but instead it's the old one that they keep saying they sent me. Problem is, that the one I'm filing the complaint about. They sent me a gift card because they messed up on my FIRST ORIGINAL ORDER. THEY SENT ME THE WRONG WIRE. SO I USED THE GIFT CARD TO REORDER THE WIRE I NEEDED. THEIR SYSTEM CHANGED MY ADDRESS TO MY OLD ADDRESS AND MY ORDER GOT SENT TO CONNECTICUT. I'M IN TEXAS. I called back and they said that they would reissue a gift card and handle faster shipping because I ned this wire ASAP. I waited and NEVER RECEIVED THE 2ND GIFT CARD. I then find a complaint here because I'm tired of getting the wrong wire whenever I order online. I'm not near a local location anymore so I have to rely on the workers to get my order right and it's a hit to miss and it slows up what I do for business. I've been supporting Joann Fabric for years now and this is unacceptable. I just wanted what I paid for and now I'm wanting more because I filed a complaint already and their still playing games like this can't get worse. I'm supporting their business but they're hurting mine. I've needed this wire since September! They replied to my first complaint saying how they sent a gift card as if I'm saying I can't find it and they're ignoring the fact that I did find it, that they can see I used it, and that this is yet another issue from their end that they are clearly overlooking! It's frustrating to have to keep repeating myself and very insulting to be treated like I'm incompetent and don't know what I'm upset about! I called the number for the gift card services thinking it was Joanns to see what the problem was, thinking I had a new gift card just to find out that it was the first one and that there was no other gift card assigned for me to receive.

  Business Response

  Date: 11/01/2022

  [BBB Transcription via Duplicate complaint]

  Date Sent: 11/1/2022 9:57:01 AM
  Hi *******,
  
  Please accept our apologies for the frustrations that this has caused. Upon reviewing both orders (*********** and ***********) we are showing that the gift cards for these orders have been issued via email. The most recent giftcard was issued on 9/27/22 in the amount of $23.58. If you are unable to find this in your emails, you may use the link *****************************************************************
  
  If the gift card is unable to be located using the link, please let us know through Customer Care so we can research this matter further to best assist.
  
  Sincerely
  JOANN 
  

  
  

  Customer Answer

  Date: 11/01/2022

  From: ******* ***** <*********************>
  Date: Mon, Oct 31, 2022 at 5:17 PM
  Subject: Re: You have a New Message from BBB Serving Akron Ohio, Complaint #********
  To: Better Business Bureau <*****************>
  
  
  Hello, 
  
  I checked the response to my complaint. I’m just seeing this email today. The gift card that they replied and said they gave me is the gift card that I used in the second order that they messed up on. Here I am thinking it’s the new gift card that they said they were going to send to me that I NEVER received, when i fact it’s the old one. So this means that I have been robbed and I’m not happy at all. I want and need what I paid for. I’m not about to double pay for something they got wrong. 
  

  
  

  Customer Answer

  Date: 11/03/2022

  Hi,

   

  I am rejecting this response because: I've already spoken with the company that handles your gift cards services via the number provided in email thinking it was your company. I was informed that there is only one gift card in the system for me which the balance is only $1 and change. The link provided here is yet to that same gift card. Per screenshot, that is the ONLY gift card per the link you sent from my last complaint and this one. How is that supposed to be an apology? That just gets me away from here to be played with a little more. I've tried to get it resolved through the customer service already and it's still not resolved. I just went to try it again just to verify and the error message per screenshot is what I'm getting. I'm not trying to be messed up but that's what I feel is happening to me and it's not right.

  Business Response

  Date: 11/04/2022

  Hi *******, 

   

  I have sent you a new gift card in the amount of $50. This will arrive via email within 24-48 hours. 

   

  Thank you, 

   

  JOANN Customer Care

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/9/22, I purchased a craft lamp at JoAnn Fabrics for $165. I was given a receipt on the back of which is printed, "You can return any JoAnn purchase any time with no hassle." No exclusions. I took the lamp home and immediately assembled it, fully expecting it would work. To my surprise and disappointment, it wouldn't turn on. I took it immediately back to the store (less than an hour after I purchased it) thinking maybe it was a bulb problem and they could swap out another one. That alone was a hassle because it's not easy to transport once it's assembled. Once I made the 45 minute trek back to the store, the manager was called and she informed me they couldn't do anything for me since I had opened the box! She said once the box was opened, it was "out of their hands" and the burden was now on me to contact the lamp manufacturer directly to figure out how to get a WORKING lamp. I told her I would just like to return the lamp in that case, and she told me I couldn't return it because her district manager told her this particular brand of light couldn't be returned. When I purchased the lamp, I was not verbally told it could not be returned, and in fact, as previously mentioned, the purchase receipt states very clearly that ANY JoAnn purchase can be returned AT ANY TIME with no hassle. ****** buyers should beware that JoAnn Fabrics did NOT honor the written return policy that appears on the back of their register receipts. It even says, "Returns with a smile are super easy" in big font. I didn't get a smile either. I got a snippy attitude, a lamp that doesn't work, I'm out $165 and now I have to spend MY time trying to chase down the manufacturer. JoAnn Fabrics should HONOR the return policy printed on my receipt.

  Business Response

  Date: 10/10/2022

  Hi ****,
  
  We certainly apologize for any inconvenience that our return policy has caused. Per our return policy (which can be found here: *********************************************************************), Electronics must be returned with a receipt and in an unopened box. Please work directly with the manufacturer if products are damaged upon purchase, or become defective within the warranty period.
  
  Sincerely,
  
  JOANN 

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joann fabric stores have multiple ongoing sales at any one given time. I have problems with my knees so I order online and pick up at store. For the last 6 months their app has become very slow and glitchy. I've tried numerous times to get help about this and the replies range from "I don't know why" to "we get alot of complaints about that". I've tried so many times before coming to this site. It's a horrible experience to order anything using their app.
  My problem today was that by the time I got to the end of a 5 item order the items become "no longer available at this store".
  (My pick up store).
  They were available as I was placing the order but became unavailable before I could check out.
  And this only happens on items on sale with potential for an additional 20% discount for pick up in store. This has happened during a 1am order so it's not a matter of everyone ordering at the same time. I've used the app as well as joann.com and get the same horrible experience at both. It's demeaning and stressful to be offered discounts that are unobtainable. I get daily texts and emails promising these discounts and sales. It seems fraudulent to advertise promotions and have no way to get them. False advertising maybe?
  If Joann's can't deliver on promotions they shouldn't be offered. I've been a customer for over 40yrs and its saddening to see them fail at what they used to be so good at.

  Business Response

  Date: 10/07/2022

  Hello *****,
  
  I'm sorry to hear that you are experiencing troubles using our app! We do recommend uninstalling and reinstalling the app as this can fix most issues. If you have done this already and are still experiencing issues, please send an email to ************************** with further details so we can troubleshoot further! 
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the day 9/18/22, at 3:29 PM, I made a purchase at Joann store 1433 , of the value of $94.76 US dollar, Used the register 11, cashier ******, that told the machine was with a problem and instruct me to pass my card 3 times . At the 3 atempe the machine gave me a ticket number 26225 of the value of $94.76 US dollar.
  For my surprise the next day there was this value charged 2 times from my bank account.
  Since them I have been complaining by phone and emails with the costumer department of Joann,. They say that the problem ocour with all the costumer at that day and that they are working to solve it. But until now 10/1/22, They did not send the $94.76 US dollar charged me in double, back to my bank account.

  Business Response

  Date: 10/03/2022

  Hello,
  
  We have been made aware of our recent issues with our card processor (FreedomPay) in stores that has caused multiple transactions to show. Our teams are working diligently to reverse the additional charges that appear on the same payment method. Once completed on our end, it can take 1-5 business days to see the reversal reflect in your account.  
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joann's products are defective. THREE PRODUCTS
  
  Your Guttermann 100% Polyester Thread Black 10 is defective or you make a very bad product. It breaks while you are sewing, and polyester should never break like that.
  
  Your Dritz shoulder pads are so unyielding that they do not fold or lay down even when you sew it down. I have never worked with shoulder pads (Dritz) that are so unflexible. I am 79 years old and it is not easy for me to go back and return products.
  
  Your stick on gems do not stick. Your product control department needs to do additional research on these three products that are sold in your Whittier, Ca. store.

  Business Response

  Date: 10/03/2022

  Hello *****,
  
  We are sorry to hear that you are unsatisfied with recent products purchased and we will be happy to share this with our quality control teams for further review. Would you be able to send photos of the products and your receipt(s) to ************************** so we can gather all necessary information to have this addressed?
  
  Sincerely,
  
  JOANN Customer Care

  Customer Answer

  Date: 10/06/2022

   I am rejecting this response because I am 79 years old and do not own a camera. I had to have my daughter take a picture. This has taken longer than I expected.  I am quite disappointed in Joann's for making such a difficult request. at least for me, and not take my word, especially during this Pandemic.  Hopefully, I am sending this picture in enough time.  I cannot go back and forth to the store.

  ***** *********
  
  
  

  
  

  Business Response

  Date: 10/07/2022

  Hi *****,
  
  In order to be sure that this is addressed properly, we would need photos to submit to our teams. Please send these to ************************** for further assistance.
  
  Sincerely,
  
  JOANN 

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This store provides no way to cancel or edit an order once its been placed. Which would be fine if the store itself didnt make a mistake when I was placing the order. Their app kept glitching when I tried to place an order and when it finally worked it changed my shipping method from store to home. I tried to ask if they could fix it since its the app that had the issue and the only solution is to return the package once I receive it. This is a horrible experience for consumers and when I asked to provide feedback through their text option, I got blocked halfway through responding.

  Business Response

  Date: 09/21/2022

  Hi *****, 

   

  In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed.
  
   Any items that you no longer want can be returned once you receive them. We now have a hassle free return policy, so you can also take items to your local store for a return or ship it back to us for a refund.
  
  If you would like any additional information, you can find it on our frequently asked questions page: ******************************, or our return policy page found at: ***************************************. 

   

  Thank you, 

   

  JOANN Customer Care

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved $100 worth of JOANN gift cards for in August of 2020. In January of 2021, I purchased some fabric, buttons, and thread in the amount of $54.96 on joann.com. The website would not let me use the gift cards without putting in a credit card as well. However, it indicated that the amount on the gift cards would be covering the entire purchase. Instead, they charged the full amount to my CC and sent me the fabric in two pieces, so that it was unsuable for my project. I attempted to reconcile this with JOANN through multiple calls and was told that there was no solution as it had already been charged. I attempted to reconcile through my CC company, but they gave me the wrong information which caused me to miss the filing dates for the complaint. I decided not to persue it further. Now, OVER A YEAR LATER, I tried to purchase through joann.com again using the gift cards. The website still will not let me use a gift card for the purchase, despire it showing that the gift card was applied for the full amount. I have tried calling stores to order over the phone for curbside pickup and they have said they won't do it. Their main customer service has been no help either. I cannot enter a store because of COVID, so these gift cards are useless. Also, it states on the card "for purchase of merchandise at any JOANN store or online at Joann.com". This is false advertising at best and a scam at worst.

  Business Response

  Date: 09/20/2022

  Hello ********,
  
  We sincerely apologize for any inconvenience that this has caused. We would be happy to assist in further investigating this matter to look for a resolution. In order to do so, we will need further information. Please reach out to ************************** and provide us with the previous order number as well as the number for the gift cards in question.
  
  Sincerely,
  
  JOANN Customer Care

  Customer Answer

  Date: 09/25/2022

   I am rejecting this response because:
  

  I have reached out to your customer service and the response has been either "we can't do anything about this" or "this isn't actually happening" despite the screenshots I provided showing that the website is clearly broken. I have tried in multiple browsers, on mobile, and in your app. None of them have worked, and it has made my gift cards essentially useless. 

  
  

  Business Response

  Date: 09/26/2022

  Hello,

   

  We do see that you are working with a customer care representative regarding the matter. 

   

  Sincerely,

   

  JOANN 

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Whatever issue was happening on the website which would not let me check out without entering a credit card number has been fixed. I was informed via email by the CSR and was able to complete my gift card purchase. Thank you.