Complaints
This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,072 total complaints in the last 3 years.
- 643 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have requested company stop sending e-mails to my account by phone twice. Have filed with the FTC but they don't follow up on individual complaints. Filed with the SC Attorney General's office but they handle fraud. How to stop this abuse? *******************
Business Response
Date: 07/24/2025
We apologize for the inconvenience. We are removing customer from all email contacting.Initial Complaint
Date:07/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sales Manager, ***** ********, met with us regarding installing Leaf Filter on 11/16/24. We signed the contract for $9,221.00. Since that time our gutters are overflowing in three different places which we noticed the first time on July 7, 2025. We called to have it looked at by the company. When we did not hear from them for a couple of weeks, we called again; they sent out two women to take pictures and they said someone would be contacting us to fix it. We called three more times without ever getting a call back. We called July 17, 18, and 19, and they replied someone would contact us first thing the morning of July 21st. Since then, we've read nothing but complaints of faulty material and installation and no one has ever called us back.Business Response
Date: 07/24/2025
Service was completed on 7/24/25Customer Answer
Date: 07/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The job was completed as stated, but although we accept their response, we can't accept that it took a response from BBB to get a response. We probably placed at least 10 phone calls to their 800 number plus 2 calls to the ****** office without ever getting a call back. I don't feel confident that although we have a lifetime warranty with this company that we will be able to get a response again in the future without spending as much time and trouble again.Initial Complaint
Date:07/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In may 2025 I met with the sales man and he told me I wouldn’t have a payment for 18 months when I told him I couldn’t do it until next year. He wrote all this down on a white paper that I signed. So of course I agreed to this and the gutters were installed within the next few days. The gutter guys that installed it worked all day and when starting to clean up it started pouring outside. So they rushed to clean it up and left. They left nails all over my yard. Didn’t clean up all the old gutters and left them attached to my house. In several spots my gutters were leaking between the gutters and the house. So I called and they were set to come fix. 1st guy came and fixed one spot but needed help with the other they were supposed to come back and never did. I called again and we’re set to come but cancelled. I have also received 2 bills in the mail. I’ve called several times and no return calls as I was told they would call me back. I would not have agreed to this if I knew I would be charged immediately! Leaf filter refuses to help and return my calls! Also the paper I signed with the 18 months is not in the folder that the salesman put all my paperwork in! His name was *******Business Response
Date: 07/22/2025
Service was completed on 7/21/25. Customer opted for the current financing.Customer Answer
Date: 07/22/2025
I am rejecting this response because:
I was not informed that the financial group that picked me up didn’t offer the 18months no payment no interest. When we applied and I was accepted. The salesman only stated and I quote “ oh concora picked you up that’s good” he never once stated that the offer didn’t stand. He only stated that the 18 months no payment no interest was a guarantee. I even asked again prior to signing and he said yes. He lied and he knew that I couldn’t do it at the time. But he made the deal sound undeniable and lied to get me to agree. This creates a hardship on my family and most of all my children and their needs.
not one time did he mention any financial groups or that an offer was only with one financial group he only stated the deal and when I was accepted to whom it was.
To be honest I would have told him to fly a kite if I knew the 18 months no interest wasn’t an option.Initial Complaint
Date:07/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf filter is not honoring our warranty. We noticed the gutter guards appeared clogged after less than 2 years of being installed. We called and they set a technician out right away. His findings were that they were installed incorrect and despite 7 attempts to contact the company we are unable to reach anyone who can schedule a fix. We have the warranty and were charged over ****** which appears to be well over what the gutters cost for others. We have reached out to their customer support with no help. We will be seeking legal action against Leaf Filter. Do not use this company for gutter guards. There have been so many complaints filed since our installation but at the time we chose them it appeared to be a reputable company.Business Response
Date: 07/25/2025
Service was completed on 7/24/25Customer Answer
Date: 07/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Old gutters were replaced on 11/14/2024.
When the weather warmed up in late Spring 2025 I started hearing loud pops and bangs as the daily temperature rose. The noises stopped when the outside temperature approached the high for the day. In the late afternoon and early evening when temperatures cooled the noises return but not as loud.
Customer service sent a technician out four times in June and July to add more fasteners and hangers which did little to nothing. I thought the tech was joking when he said it must be acorns (which there are none) falling or birds on roof. The noises are like hitting a metal trash can or piece of sheet metal. After the last visit and request to talk with somebody higher up I received no callbacks as promised, being told the field tech guy wrote that I refused to sign his job sheet (which is a complete fabrication) and as a result would get no more help. I realized then that any warranty would not be honored and I was stuck with a $6500 noise maker.
I plan to put the house on the market which will require seller disclosure of defect and lowering the property by at least what I paid LeafFilter LLC.
I feel like I've been robbed then lied about. Going to court will cost me about as much as replacing the defective gutter.Business Response
Date: 07/18/2025
Inspection completed on 6/27/25 found system is installed within manufacturer's specifications and system is working as intended. Service tech found popping noises from acorns hitting the gutters and they fell off the tree and indications of animals under the home, which might account for the noises as it was determined the gutters were not the source of the noise.Customer Answer
Date: 07/18/2025
I am rejecting this response because: Their reasons for the noises during the temperature warming period of the day (approx 10AM to 12 noon) are inaccurate. The noises might be repeated from a few minutes to 30 minutes around that time period. The warmer the day the more the sheet metal bangs. The acorns here have all fallen by late Autumn (see attachment). There were no fallen acorns on the roof or in the gutters. The technician (*****) happened to find a single acorn still clinging in a single tree on 44 acres of oaks. Of the four visits ***** made none were during the warming part of the late morning. There are no overhanging branches. In 20 years living here I've never heard an acorn hit the gutter, much less sound like a metal garbage can being hit with a hammer. There are no animals living under my porch. Our pet cats may visit occasionally.
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company did damage to my home and fence. They installed the gutters after horrible customer service experience. Ripping off the old gutter before even having a plan on how they would install the new gutters. Left old gutters laying all over the roof and just trash everywhere in my yard. Told my spouse a bunch of lies in order for them to cut cost and go against the original proposal
Have been told multiple times they would repair the damage to my fence. It got so bad with this company. I started to record the calls. I have them via audio recording stating they would take care of the fence. Now I reach out and nothing in response to getting the damages they cause paid to repair. I call and call and send text after text and nothing. This company is full of empty promises horrible customer service Stay clear of them. They are known for horrible customer service and they certainly have lived up to that experience for me.
Not sure how to upload the Audio recordings of them taking full responsibility. But if requested. I most certainly can produce themBusiness Response
Date: 07/16/2025
Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present. This matter is considered resolvedBusiness Response
Date: 07/16/2025
Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present. This matter is considered resolvedCustomer Answer
Date: 07/17/2025
I have emailed your company without receiving a single reply on 2-12, 2-14, 3-20, 4-9, 6-30, 7-1, 7-15. One of your managers stated that what your employee took a picture of was a missing screw. So i submitted pictures of the broken fence support system. As identified in the pictures I have included here The only way this could have been broken post your installation is one of your employees went over the fence instead of walking around the house and going thru the gate. This is your damage completed. As I have already stated I have your manager who called me recorded on audio tape stating and promising he would take care of this. And in fact it was his problem. Why your employee took a picture of a missing screw. Is beyond me. But I can tell you with a matter of fact. That some of your employees aren’t operating on a full deck of cards. Similar to your employee who told me they spoke with my “wife” for a lengthy period on my property. Having no clue. I don’t have a wife. I have a husband. How did he talk to my wife. Why did he try to lie to my face about talking to my wife. Not knowing I was recording the conversation. You need to handle this. You are at fault for this this was done by accident but it needs to be fixed. And I will continue until it is done. How do I submit this Audio recordings of your employees lying and your manager stating your company was wrong and admitting responsibility. Are you really that hard up for 250$. Damage that you are responsible for.
you don’t answer emails dating back 6 months. But you reply to my bbb complaint writhing 12 hours. Why does your company not answer emails from your customers. Is that the kind of business you are running. And why would you associate yourself with a company who can’t answer emails text calls Doesn’t seem like a company I would associate with. But then again I have never lied to a man stating I had talked to his wife for hours not knowing there is no wife to talk to
Customer Answer
Date: 07/17/2025
I have emailed your company without receiving a single reply on 2-12, 2-14, 3-20, 4-9, 6-30, 7-1, 7-15. One of your managers stated that what your employee took a picture of was a missing screw. So i submitted pictures of the broken fence support system. As identified in the pictures I have included here The only way this could have been broken post your installation is one of your employees went over the fence instead of walking around the house and going thru the gate. This is your damage completed. As I have already stated I have your manager who called me recorded on audio tape stating and promising he would take care of this. And in fact it was his problem. Why your employee took a picture of a missing screw. Is beyond me. But I can tell you with a matter of fact. That some of your employees aren’t operating on a full deck of cards. Similar to your employee who told me they spoke with my “wife” for a lengthy period on my property. Having no clue. I don’t have a wife. I have a husband. How did he talk to my wife. Why did he try to lie to my face about talking to my wife. Not knowing I was recording the conversation. You need to handle this. You are at fault for this this was done by accident but it needs to be fixed. And I will continue until it is done. How do I submit this Audio recordings of your employees lying and your manager stating your company was wrong and admitting responsibility. Are you really that hard up for 250$. Damage that you are responsible for.
you don’t answer emails dating back 6 months. But you reply to my bbb complaint writhing 12 hours. Why does your company not answer emails from your customers. Is that the kind of business you are running. And why would you associate yourself with a company who can’t answer emails text calls Doesn’t seem like a company I would associate with. But then again I have never lied to a man stating I had talked to his wife for hours not knowing there is no wife to talk to
Business Response
Date: 07/21/2025
Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present. This matter is considered resolvedBusiness Response
Date: 07/21/2025
Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present. This matter is considered resolvedCustomer Answer
Date: 07/21/2025
I am rejecting this response because:
Which inspections show the fence post is missing. The fence is attached to the house well it was. Before your crew ripped it off of the house. Do you have a picture of this inspection indicating a post is missing. Because you can clearly see that the fence post that you’re speaking of doesn’t exist. Better back track real quick. The fence attaches to the house. Or it did before your crews ripped it off of the house which it was attached to. Where is this inspection where is documentation. Or are you the guy who tired to convince me you. Had spoken to my wife. And the. Asked your cohorts what she looks like. BIG BACK TRACK. You can see if you had examined the pictures I submitted to your company. Submitted to the better Business bureau there is in fact. No posy. The fence connects directly to the house. Well until your staff broke it Come up with another lie. Back track do what you do best. Lie to your customers give horrible customer service and just lie to cover another lie. How about for once you take accountability and do the right thing. You can afford to fix what you broke. And most people just admit to there wrong doings. And fess up. I haven’t had that experience with your company to date but you can be the person who takes this company from a **** **** to a company who fixes and is is accountable for their wrong doings.Customer Answer
Date: 07/21/2025
I am rejecting this response because:
Which inspections show the fence post is missing. The fence is attached to the house well it was. Before your crew ripped it off of the house. Do you have a picture of this inspection indicating a post is missing. Because you can clearly see that the fence post that you’re speaking of doesn’t exist. Better back track real quick. The fence attaches to the house. Or it did before your crews ripped it off of the house which it was attached to. Where is this inspection where is documentation. Or are you the guy who tired to convince me you. Had spoken to my wife. And the. Asked your cohorts what she looks like. BIG BACK TRACK. You can see if you had examined the pictures I submitted to your company. Submitted to the better Business bureau there is in fact. No posy. The fence connects directly to the house. Well until your staff broke it Come up with another lie. Back track do what you do best. Lie to your customers give horrible customer service and just lie to cover another lie. How about for once you take accountability and do the right thing. You can afford to fix what you broke. And most people just admit to there wrong doings. And fess up. I haven’t had that experience with your company to date but you can be the person who takes this company from a **** **** to a company who fixes and is is accountable for their wrong doings.Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 24th my husband and I talked with **** ******** of LeafFilter. We wanted to get new gutters installed on our home and garage. We paid Leaf filter $16.915.00 for the job which was not done to our satisfaction. On June 28th the gutters were supposed to be installed. We're not sure of what was actually done. So, on June 30th I called expressing our disappointment. I was told by **** ******** that he would email me the pictures, but he didn't. I called and spoke with **** *****. She assured me that she would send the field manager out the next day. At the time he was to come I got a call saying that he couldn't make it. To our surprise the next day someone came out. He took pictures of the gutters and emailed us some pictures. He expressed his concern for us. Then gave me the name of ** *******. When I emailed Mr. *******, he was very rude to me. Letting me know pretty much that he was not going review our complaint, like case closed. We were asking to see the exact measurements and how much each item cost. The discounts that we were supposed to receive didn't add up. The advertisement said 75% off installation and an additional $250.00 off. Also, senior discounts because we paid in full. Mr. ******* was more upset that I had access to his email address than our complaint. He expressed that he was on vacation with his wife and children. I understand that we signed a contract, but shouldn't we get what we paid for. We're not asking for nothing more or nothing less. I have the email that was sent to me showing his lack of compassion for us. $16.915.00 is an awful lot of money to not at least show us that the work was done and done professionally. We feel that we were taken advantage of. Our request is that you look into LeafFilter to see if they honored their part of our agreement. We ask that you help us to feel whole again. We look forward to hearing from you soon. Our contract number is *****. Phone **** *** ******
Thanking You in advance,
****** ** ******Business Response
Date: 07/16/2025
Leaf Home does not produce itemized billing statements as we work by contract. Customer's request for refund has been deemed unwarrantedCustomer Answer
Date: 07/17/2025
I am rejecting this response because:
For a purchase of this size should not be said that we should just be satisfied. because they don't give itemized statements. What are they trying to hide. This should be looked into further.****** ** ******
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve written before about the problems of leaking, debris standing on top of screens etc. I had an installer stop by and he cleaned all the screens. He told me I had the old style, smaller plastic openings and screens. He said he’d put in for the garage only to be replaced with the new style. I have not heard anything since.Business Response
Date: 07/24/2025
Customer called for service
on 5/22/25. We quoted a service fee on 5/25/25 for upgrade to new product
and customer refused service due to the fee. Customer has
since removed the product voiding the warranty. At this time, we consider
this matter closed.Customer Answer
Date: 07/25/2025
I am rejecting this response because:
Well I reject the response of there’s nothing they can do except install the new style that would do the job the first style failed to do at a cost, of coarse. I realize that getting mad or yelling at the young lady wouldn’t be the appropriate thing to do. I do wonder how they sleep at night or at the end of the day be satisfied for a good day at work! Like the old saying goes, “Happy the man that can bare what he knows he cannot change.”Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaffilter installed gutter covering on my gutters a few years ago and we began having water overflow issues very early on. Over the last few years we have asked for work to be performed to improve the performance but nothing has helped. Given the very rainy weather this year, the water overflow now endangers the foundation of my home along with the facia boards and soffits. I have asked Leaffilter to replace the gutter coverings with their new product that has wider openings to allow water to enter the gutters. They said they could do a water test and then seek the approval within their company for replacement. The gutters failed the water test, meaning the leaffilter system did not work. The leaffilter representative performing the test indicated he would recommend replacement. Prior service personnel have also stated that the current leaffilter covering should NEVER have been installed on my house due to the roof pitch and the number of roof gables. Nevertheless, leaffilter anxiously sold me the product, installed it, and now I learn will not replace it with their new product that will supposedly fix the issue. Their reason for denying my request: "the issue is due to the design of the home" - a design which has not been changed since the day it was built in 2008. It is also the same design it had when leaffilter gladly took my money to install the failing gutter cover system that continues to allow water to overflow any time we have any reasonable rain shower.
I would like to either get leaffilter to replace the product with their new product which has been designed to better allow water infiltration to the gutters, or, get a full refund and allow me to hire someone to replace the gutter cover with another product that fixes the water overflow issue.
Corporate management and the local Indianapolis office are both aware of the complaint/issue.Business Response
Date: 07/17/2025
Customer's roof is designed to cause high
velocity high volume water directed in certain areas. The system
installed is not causing the overflow nor causing the water to completely
overshoot the guttering systems. A different product on the gutters will still
not correct or enhance volume being directed over the gutters to allow water
into the gutters. Contract was completed to manufacture’s specifications and
system is working as intended to keep debris from entering the interior of the
gutters. Customer’s guttering system is set to the correct angle.
Customer's requests have been deemed
unwarranted.Customer Answer
Date: 07/19/2025
I am rejecting this response because:
The house design has been the same since it was built in 2008 and was the same when LeafFilter contacted us in January 2022 and proposed to install the current gutter covering which is at issue. We relied on LeafFilter as the experts in applying a gutter covering with an understanding that not only would the covering prevent unwanted material from entering the gutters, but it would still allow water to enter the gutters and be carried away from the house. The behavior of the gutter covering is the same as if the gutters were covered by solid steel. The water is not entering the gutters, but it was entering the gutters prior to the installation of the LeafFilter gutter covering. The LeafFilter product must carry an implied Warranty of Merchantability. This warranty does not need to be stated - it is obvious that the product LeafFilter applied to the house MUST still allow water to enter the gutters and be carried away from the house, else damage to the house will result. Why would this be the fault of the homeowner?
We have been visited at least five times since the original LeafFilter product installation to try to fix the issue. Each time we called and stated the issue to the LeafFilter representative, they sent out a field representative to fix the issue. Each field representative came and made various attempts to make the product work on the house, but each representative failed, and, each indicated the product should not have been applied to this house. Why did each field representative state the product should not have been applied to the house when LeafFilter is the one that proposed to us to install the product on the house in the first place? The answer is LeafFilter wanted Sales instead of the application of a product that would allow water to be carried away from the house. LeafFilter called us and asked us if they could apply the product on the house using material they had left over from a prior job. They contacted us.
After the visits and failed water test earlier this year, we were told that a new LeafFilter product called "Versa" could be installed and fix the issue and that was proposed to the leadership at LeafFilter. The leadership has now come back with the statement that the design of the house is the issue and they do not have a product that will fix the issue. If that is the case, why did LeafFilter propose to install the product in the first place? It appears LeafFilter did not perform the proper due diligence to better understand if the product would work.
I have attached several videos that demonstrate the issue. It is obvious that I have no choice but to have the product replaced. I believe LeafFilter should provide a full refund to me and I will hire an independent contractor to remove the LeafFilter product and install a new product that will carry the water away from my house. If LeafFilter require proof of that happening, I will be glad to send pictures and videos.Please note I had trouble attaching the video files of the water overflow. I am trying the "Have MORE INFORMATION route as well.
Business Response
Date: 07/21/2025
Customer's request has been deemed unwarranted. System is working as intended. Customer's roof is causing water to overshoot the gutters entirely.Customer Answer
Date: 07/22/2025
I am rejecting this response because:
The company response is not true. The rain water is not overshooting the gutters entirely. The rain water is hitting the LeafFilter gutter covering, not entering the gutter, and THEN overflowing the gutter to the house and ground.Again, the system as LeafFilter applied should accept rain water. The LeafFilter "water test" they performed themselves failed the test and the representative indicated he would recommend replacement of the gutter covering. A LeafFilter representative actually provided me with an estimate to replace the current covering with the new VERSA system they have developed to allow more water to enter the gutters so they were ready to install their new system on this house (if I were to pay for it again).
If the problem is the house design, LeafFilter should never have applied this system to the house. LeafFilter contacted the homeowner in January of 2022 (not the other way around) and proposed to install the gutter covering on the house. The homeowner accepted the LeafFilter proposal with the assumption the system would not PREVENT water from entering the gutters which is a reasonable assumption any homeowner would make. The prior gutter covering on the house, removed by LeafFilter, did not prevent water from entering the gutters. The LeafFilter system does.
LeafFilter should provide a full refund so the homeowner can have the failed system replaced with one that works to allow water to be carried away from the house.
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had Leaf Filter's gutter protection filters installed on our house in 2021. The company said that they would provide a guaranteed lifetime warranty that the gutters would not clog. We had debris build up in the valleys of our roof over the past couple of years. I called Leaf Filter to tell them that our gutters were clogging behind the rain diffusers that they installed. They said that we would have to pay to have someone come out and clean out the debris. I told them that they warranted that the gutters would not clog. They said that their warranty only covers the "inside" of the gutters and not any debris build up on top of the filter.
When they say no clog, I understand that to mean both above the filter as well as in the gutter itself. I believe they are being deceptive when they say that you will never have to clean your gutters again. They need to clarify this to say that they only warrant the inside of the gutter and not any build up of debris on top of the filter.
I have emailed Leaf Filter with my complaint and have not heard anything back from them.
That is why I am reaching out to the BBB. Leaf Filter needs to clarify their marketing material to specify that they only stand behind their product filtering out debris from the gutter and not any build up on top.
Regards,
**** **********Business Response
Date: 07/16/2025
Thank you for the feedback. System is working as intended. We removed the splashguards on 6/26/25 per customer's request.Customer Answer
Date: 07/17/2025
I am rejecting this response because:
Leaf Filter advertises that you will never have to clean your gutter again. I believe this is false advertising and should be changed. They should only say that their filters keep the inside of your gutters clear. They should let people know that debris on top of their gutter filters is not covered under their warranty.
Removing the diffusers only removed the "dam" that is supposed to channel the water off of a valley to the gutter. Build up occurs over time as water moves debris towards the gutter. If you have trees that dump leaves or seeds on top of your roof, they will eventually wash down the roof towards the gutter.
Leaf Filter is not designed to handle debris on top of their filter system. Gutter Helmet might be a better system to keep debris from building up over the Leaf Filter system.
Leaf Filter has my contact information and has not bothered to reach out to me. If they valued their customer, they would have reached out to me directly when I sent them an email informing them of my issue.
They failed on two fronts:
1. Contacting me directly
2. Not addressing their issue with debris backup.
Thanks for your help. I'm very impressed with BBB and your process timeliness!
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