Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 221 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve received about 5 calls a day from Leaf Home Safety Solutions. I answer some of them to ask them to stop calling, but they continue to call multiple times daily about their accessible tubs and other “solutions”. Every tjme they call it’s from a different number, always from the 321 area code. This means I cannot block these calls and either must live with these constant calls or change my number. This behavior is beyond abusive, and they have an online reputation for doing this. They seem to target the elderly, a group of people especially vulnerable to these telemarketing schemes. They should be investigated, stopped, and fined.
Business Response
Date: 08/29/2023
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication preferences
please email us at [email protected] with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to *************************************************************lInitial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is relentless and annoying. We reached out to them for a quote to remodel our bathroom. We went with another company and have the job completed in April 2023. This company has called myself and my husband daily even after asking them to stop and telling them we went with another company. Now they call with a different number each time. Its disrespectful and a nuisance. Id never use this company, they come off as desperate.Business Response
Date: 08/24/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 08/25/2023
I am rejecting this response because:
this is what you auto send to everyone. Making my life easier isnt calling multiple times a day. Thats causing chaos. I doubt you are even reading these complaints.
Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had our bathroom done by the company In September 2022 paid 9,600 dolllars with lifetime guarantee.
There were leaks in the drainage of the bathtub started happening within eight month after. However, they refused / ignored to come and fix the issue.
Now the ceiling of kitchen is damaged due to the leak. We need the plumbing issues to be repaired and ceiling to be replaced to the original condition.Business Response
Date: 08/31/2023
Leaf Home Water
Solutions is working with the customer to complete repairs. We are waiting on
the service date from the independent contractor. Customer agreed to have all
the repairs done in the month of September.Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested information from this business, and subsequently decided to go with an alternate plan for my project needs. This business has called me daily despite my stating there was no need for their services.Business Response
Date: 08/24/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:08/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety will not stop calling my cell phone. Repeated efforts to get this to stop have been unsuccessful. This is blatant harassment and absolutely unwarranted. I have never contacted this company and have blocked every single number from them that has come up on my phone - they just keep inventing using new numbers to contact me.Business Response
Date: 08/22/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:08/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No matter how many times a day I block this Leaf Safety number per day another call is made. They are harassing me with their constant phone calls. I want them to stop ?? calling me. ************ .Business Response
Date: 08/16/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:08/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No matter how many times I block the number, I keep receiving phone calls from them. The numbers keep changing. I want it to stop. Obviously, from all of the other complaints, this is not new to them. I have never done business with this company and now will never.Business Response
Date: 08/15/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 08/21/2023
I had accepted their answer but they started calling me again.Initial Complaint
Date:08/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As with the multiple reports below, this company spam calls my phone multiple times a day despite being told I am not interested in their services.I have blocked numbers and reported numbers repeatedly, but the calls continue to come from different numbers and locations and also leave multiple automated messages that clog up my inbox.I should NOT have to follow a link given by a copy and paste reply from this company in order to stop the robo-calls.This is harassment, not a method to make the work easier for the consumer as they claim.I will never consider using this company or recommending them to anyone due to this continued harassment.Business Response
Date: 08/15/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:08/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
went to contract for a bathroom remodel. Company called two days later and said they could not do the project, and would refund my deposit. The same day to ensure I was covered I sent a contract cancellation to them via fax. now ten days later, the company has cashed my deposit check, instead of returning to meBusiness Response
Date: 08/18/2023
The refund is being processed. Please allow **** business days for delivery.Initial Complaint
Date:08/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls almost daily from Leaf Safety using a different phone numbers and I block them and report them but they change numbers, the most recent one is ************. Can you make them stop calling meBusiness Response
Date: 08/11/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.