Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 221 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety is calling me numerous times a day and has been notified not to, but they continue to harrass me. They will call my phone at all times of the day and night. I've blocked their numbers, but they call me from other ones.
Business Response
Date: 07/25/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never once expressed interest in this company. I have no idea how they even got my phone number. For MONTHS now Leaf Water Solution has been calling me from numerous numbers and harassing me, leaving constant voicemails that I never respond to. The calls happen about 5 times PER DAY starting early morning and going until late at night every day of the week. I have been blocking every number and still they find new random numbers to call me from and leave messages about setting me up for new water solutions. They need to stop calling and harassing me.Business Response
Date: 07/25/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call daily and many days twice daily We have blocked the number but they change number and keep harassing us We have used Apple block but the calls keep coming. I have spoken to someone on the line and have told them I don't need their service and please stop calling. I'm very angry they do not respect my right to privacy nor my right for peace an tranquility.Business Response
Date: 07/25/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Home Solutions has been harassing me by phone for 3 days now. I am not interested in this product. I have tried to block the repeated calls, but they use multiple numbers. I am very frustrated by number of calls that I get.Business Response
Date: 07/25/2023
Our intention is to make your life easier when searching for home improvements for your home We put in the work, so you dont have to! If you would like to adjust your communication preferences please email us at ****************** with your name and phone number, along with Adjust Calling Preferences in the subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety calls me at least 6 times a day. I have blocked several numbers and they continue to call. It is absurd and I would like it stopped. Thanks so much for your help!Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A company Leaf Safety keeps calling me non stop from different phone numbers. I had asked them repeatedly to stopBusiness Response
Date: 07/17/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 07/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This co is totally harassing me. I told them to stop calling and i still get 5-10 calls a day. This needs to stop!!!Business Response
Date: 07/17/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 07/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling my cell phone multiple times a day. I have blocked each number and they still call from new and blocked numbers. I want them to stop calling me.Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling me many times a day from different numbers. I have answered to try to get them to take me off their call list and the have not been connected with anyone, but just a silent line. I have blocked multiple numbers listed as them and they keep switching their number up. Honestly I have never had a company call this much unprompted. I want to be clear I never called them or asked for their services.Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like everyone else they won't stop calling! Doesn't matter how many numbers I block or if I try to tell the system to stop calling. They call me multiple times a day. It is ridiculous!Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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