Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 221 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my wife multiple times a day. She had a fairly major heart surgery, Wednesday, and her phone rang, repeatedly, from this group. I am not a happy camper about that after hearing her request they remove her, repeatedly, from their lists. I'm getting to the point of turning this over to my attorney who is absolutely dying to get on it.
Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call non-stop and I have reported them as spam and blocked them a million times but every time they call back with a different number than before. I have also answered and told them to stop calling but they still do. TAKE ME OFF THE CALL LIST!Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Non stop calls from this company. 42 calls in the past 2 weeks which by state law is considered harassment. This company uses dozens of different numbers to call so blocking does no good. I never signed up for correspondence from this company.Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive non-stop phone calls from this company after blocking the number. When I pickup the call, there is no one on the other line to ask to be removed from their autodialer system. I am getting calls 7-days a week 3-4 times a day from different numbers associated to this company.Business Response
Date: 07/17/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has continued to call over and over even though I have for it to stop.Business Response
Date: 07/12/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety Co. ************ calls our home phone number 7 days per week from early morning until late at night. I do not have any association with this company and I want the phone calls to stop. This is harassment. I have noticed that there are many complaints through the BBB already. Is anything being done to stop these calls? How do I get my phone number off their calling list?Business Response
Date: 07/12/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 07/13/2023
I am rejecting this response because: I went to their website to unsubscribe but their website only asks me for my e-mail address to unsubscribe. The problem with this company is not e-mails it is 100s of phone calls. How do I get my phone number taken off their call list?Business Response
Date: 07/13/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Initial Complaint
Date:07/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me NON-STOP ON MY CELL PHONE…NON-STOP and im getting sick of it!!! It’s a robo call because sometime on the answering machine it’s just a recorded message so putting on my recorded answer for them to stop calling does nothing!! They call with many numbers from all different cities and states so blocking them is a joke. How do I stop them? I am already on the no call list. Please answer me in an email or text…i gave you my cell number and I dont need any more calls on it!!Business Response
Date: 07/12/2023
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:07/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have blocked over 10 numbers from this company. They keep calling numerous times a day from different numbers. I have read all the other complaints with the business using the same terrible cut and paste response to every one. This is a horrible response and it is not the consumers responsibility to opt out of something they didnt opt in to in the first place. Stop calling me. I am not interested in your product.Business Response
Date: 07/12/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 07/12/2023
I am rejecting this response because:
I have already done this and they are still calling. Also, it is not the consumers responsibility to opt out of something when you illegally opt them in without their consent. I have already gotten another call from them this morning. My next step is to file a complaint with the attorney general.Business Response
Date: 07/13/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers. Please note that it may take up to 10 business days to process your request.Initial Complaint
Date:07/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me every day nine times a day. I block every number and they call me from a new number. They are harassing when I answer the phones and tell them not to call me again they dont respond or comply. I would never do business with a company like this.Business Response
Date: 07/10/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple spam calls. Multiple times per day. Block one number, they call from another number.Business Response
Date: 07/10/2023
To opt out of all future communications, please go to ***************************************************************************
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