Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop calling me.
Business Response
Date: 04/13/2023
****************** has been removed from *********** lists. This matter is resolved.Initial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I gave $1000.00 as a good faith downpayment for a walk in shower conversion. The work was scheduled to be done on 3/16/23. They never showed up. They said someone called in sick. We rescheduled for 3/17/23, again no one showed up. When we called they said someone will be there at 1pm, at this time we cancelled the project because this company is unreliable. So we did not want to deal with them because of the unprofessionalism and they proved to be unreliable. They promised a lifetime warranty, if something happened and we need repairs, would they ever come back? That was our concern.Business Response
Date: 04/05/2023
The refund is currently being processed. Please be advised this process can take **** business days to complete. This matter is resolved.Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The contractor stated a different financing quote originally but then sold the contract. He sold my contractor to another financial company for a totally different amount. My original percentage was 12 months interest free and this new company will be for 0-3months no interest.Business Response
Date: 04/03/2023
Leaf Home Safety representation has reached out to the customer and this matter is resolved.Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walk-in shower remodel is very bad. Their attempts to correct the poor job have been less than professional. They have stood me up two times. I am paying over 10 grand for a job that looks like I did it myself.Business Response
Date: 04/05/2023
Services were completed 4/1. Leaf Home Safety requests that the customer contact us back to confirm satisfaction with the services provided.Customer Answer
Date: 04/05/2023
I am rejecting this response because:
he soap dish does not match the other fixtures
floors are scratched
trash was left in the yard
crew did not show up when they said they wouldBusiness Response
Date: 04/12/2023
Leaf Home Safety request that the customer return message left on 4/12 to discuss resolution.Customer Answer
Date: 04/12/2023
I am rejecting this response because:
my floors remain scratched; the soap dish does not match the rest of the fixtures; it is hard to take a shower with the soap dish were it is because the water pressure is so low.Business Response
Date: 04/13/2023
The services have been scheduled for 4/17 to replace the soap dish grab bar. Leaf Home Safety Representation has spoken to the customer and explained that we will cover the cost of the floor repair.Customer Answer
Date: 04/16/2023
I am rejecting this response because:
the soap dish/grab bar are not the only problem. The water pressure is too low to take a shower. In addition, I was not informed anyone was coming out on 4/17 to do the replacement.Initial Complaint
Date:03/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have called me over 30 times. I blocked all the numbers but still get calls. I never called them and dont want their services.Business Response
Date: 03/27/2023
They have been removed from all calling lists. This matter is resolved.Initial Complaint
Date:03/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/11/22 we contracted with Leaf Home Solutions to remove our old shower and place an wheelchair accessible shower for my handicapped 78 year old husband. They were supposed to come before thanksgiving but were unable to do so. After thanksgiving they came out and tore out my old shower and placed a new shower but had no curtain rod. I called and they said they couldnt put a rod in because the wall wasnt squared. I called and complained and they came out numerous times with curtain rods as the water kept coming out on the floor. Once one of the rods fell and hit my husband in the head. Now theyve installed another and it too doesnt stop the water from coming out. *** been promised they would have the manager come out and see it and then they might be able to fix it. I now have **** holes in the new facia and water in the floor. My husband cant get his wheelchair in to transfer to the seat either. He is totally wheelchair bound now.Business Response
Date: 03/28/2023
Per prior inspections, The holes from the curtain rods were filled when we installed the new curtain rod. We have explained to the customer that when her husband wheels himself out of the shower that water would get on the floor. The customer is requesting a shower door installed at no charge; which is above and beyond the agreed upon contract. Leaf Home Safety Solutions is willing and able to install a shower door; however, there will be a charge as this was not apart of the agreed upon contract. We ask that if the customer would like to move forward with the purchase of the shower door that they contact us, and we will pick a service date and time that works best for them. This matter is resolved.Customer Answer
Date: 03/30/2023
I am rejecting this response because:
We are not using the wheelchair to get him in the shower because it wont fit. The water comes out when I shower and Im not using anything to get in and out except my feet. I have almost fallen on the water numerous times. Who wants a bunch of holes in a new facia filled with silicone. I would really like this to be fixed so I can shower safely. My solution is remove ************** cancel the contract and call it quits with this company. *** had to shower my husband in our other bathroom on a stoolBusiness Response
Date: 04/06/2023
Leaf Home Safety and the customer have discussed resolution.Business Response
Date: 04/06/2023
[BBB transcription via email]
Services have been scheduled for 5/15, to be completed by the end of the day.
Customer Answer
Date: 01/18/2024
The business sent out a new manager to review work. The business ended up taking out a garden tub, installing a walk-in shower and fixing the other. It did a good job and the consumer considers the matter resolved.Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They didn&#**;t do everything they said they were going to do. They installed a walk in bathtub, they recommended a 50 gal water heater and we don&#**;t have enough water to keep the bathtub heated, a shelf was supposed to be put in but they didn&#**;t do it, the water comes down where the seam is and goes on to the floor. They are saying that if the tub is in good working condition, they don&#**;t need to do anything else.Business Response
Date: 03/01/2023
Leaf Home Water Representation reached out to the customer to discuss their issues. The customer stated that they were using the walk-in tub as a shower. Leaf Home Water representation educated the customer that they purchased a walk-in tub and we do not recommend using the tub as a shower. We have offered to install the two shelves for customer satisfaction and we are waiting on the customer's decision.Business Response
Date: 03/01/2023
[BBB transcription via email]
The customer has decided that they do not want to move forward with installing the two shelves and are now satisfied with the explanation from our customer relationship manager. This matter is resolved.
Initial Complaint
Date:02/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety has called me numerous times over the last few weeks. I never contacted them to begin with, and never asked to be called or contacted in any way. I consider this to be harassment, and want them to stop calling me, and permanently take me off their call list. If the company thinks that anyone would do business with them after being called so many times, they are mistaken.Business Response
Date: 02/23/2023
Mr. ******* has been removed from all future advertising. This matter is resolved.Customer Answer
Date: 02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for facilitating this.
Initial Complaint
Date:02/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was quoted $6,000. I paid $1,000 down payment on the job. I now want to pay it off. The company is saying that I owe $8,000.Please contact me at ********************** regarding this dispute. Thank you ***************************Business Response
Date: 02/21/2023
Leaf Home Safety representation spoke to the customer and this matter is now resolved to customer satisfaction.Initial Complaint
Date:02/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Home Safety Solutions, *******, completed a shower install in my home on 1 & 2 August 2022. There was an imperfection in a portion of the window ledge that was addressed with the company on 19 August. I have been calling since 29 August trying to get a solution. I called corporate office in **** on 25 January and asked to talk to a supervisor. I was told that someone would call me within one day. Here it is February 7th and no call. So much for their customer service and their warranty.Business Response
Date: 02/15/2023
Leaf Home Safety Representation contacted the customer and the customer states they will contact us back next week to schedule inspection.Customer Answer
Date: 02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. the A representative from the company visited my house to day, Feb 23, 2023 and took action to correct the problem. A promise was made to have the problem fixed by March 18th. Time will tell.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.