Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continuous calls despite blocking phone number.
Business Response
Date: 06/01/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:05/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting nonstop phone calls everyday for the last few days. I block a number and they continue with different phone numbers. I have never contacted this company.Business Response
Date: 05/31/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company is bombarding me with phone calls from different phone numbers.Business Response
Date: 05/31/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:05/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received over twenty calls and multiple texts from this company just in a few days. I have blocked every single number and every time they call me from a new one. I have never contacted or heard of this company until now. I want them to stop contacting me, and be permanently taken off of any contact lists from this company.Business Response
Date: 05/22/2023
******* **** has been removed from our calling lists. This matter is resolved.Customer Answer
Date: 05/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant spam phone calls - from approximately 10+ separate phone numbers all identified as Leaf. I even have a Robo/Spam blocking app that responds to callers that my number is on a do not call list, and have a recording of Leaf Representative calling and hearing that message.Business Response
Date: 05/16/2023
******* ***** has been removed from our calling lists. This matter is resolved.Customer Answer
Date: 05/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, approximately 30 calls in 5 days is beyond excessive, even for trying to secure sales.Initial Complaint
Date:05/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bathtub was installed in April of this year. I am still under warranty. Last week Monday I contacted them for service as the tub is leaking water to the lower level of the house (bi-level home) whenever it is used. ****** at the service number said that someone would call me that day and no one ever did. The next day I called again and ****** answered the phone and said that someone would call me. I told her that no one called me yesterday and she said that I would have to wait until the end of the day. I asked to speak to a manager and she gave me the name *** whom she said that she emailed. I contacted the corporate office and was able to talk to ***** who was going to come out the following day at 3. He contacted me that day and said that he was unable to make it and could come on Friday at 9am. My wife contacted him this morning (Friday) to let him know that she would be home at 9:05am because she had to take my daughter to school since the bus was canceled and he wrote back that he had to catch a flight and that his assistant was out sick, but that he would be able to come out on Monday. If my wife had not called, we would have never known that he would not be coming out this morning after removing items from the linen closet for the tubs hoses to be looked at. This has now turned into a cat and mouse game and my wife and daughter are unable to use the bathtub until this is serviced. The customer service on a warranty covered install is horrible! When water is involved and the install is causing a leak in the house, this is not a "I will see you in a couple of weeks deal, rather, this should be handled within a few days. No call back from anyone throughout this whole deal except from ***** who continues to cancel and the last time not even call to cancel.Business Response
Date: 05/15/2023
Services were completed on 5/13.Customer Answer
Date: 05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I inquired online about a bathtub replacement and I have now received at least over 50 calls this past week from different numbers that say Leaf Safety. I have not answered any calls and am no longer interested as this company is not a legitimate company. I want them to stop calling me.Business Response
Date: 05/10/2023
*************************** has been removed from *********** lists. This matter is resolved.Initial Complaint
Date:05/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, April 29, 2023 I submitted my information for a request on learning more about a bathroom renovation. Starting at 9:07am EST on Saturday, April 29th I have received 23 calls from various numbers under the Company name "Leaf Safety". On Monday, May 1, ********************************************************************************* from their calling list and have since received 11 more calls.Business Response
Date: 05/12/2023
*********************************** has been removed from *********** lists. This matter is resolved.Initial Complaint
Date:04/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I inquired online for info about bathtub to shower and guesstimate on cost. I immediately received call after call during hours I could not answer. For 2 weeks now, from different phone numbers at different times of day to early evening these calls keep coming. I have received 6 since this morning. I have text'd to those numbers to STOP CALLING. I have no interest in your services and if I do it will be with another Company. STOP CALLING. LEAVE ME ALONE!!!
.Business Response
Date: 04/27/2023
******* ***** has been removed from our calling lists. This matter is resolved.
Customer Answer
Date: 04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling blocked every number but continues to call.Business Response
Date: 04/17/2023
************************* has been removed from *********** list. This matter is resolved.
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