Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After the salesperson left I decided to cancel the contract. I sent them the cancellation notice that was attached to the contract the next day. This is well within the three day notice they required to cancel. According to their contract they were supposed to sent me back my check within ten days. Instead ten days later they cashed my check.
Business Response
Date: 02/21/2024
Customer put a stop payment on the check, there is no money to refund.
Customer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a form by the Internet asking for additional information. I put on there my communication preference was email. In seven days I have received over 45 calls from this company. Please stop calling me.Business Response
Date: 02/05/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please
go to **************************************************************Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls me daily, all from different numbers (but registered under the same name of caller id). This needs to stop, I’ve blocked over 40 numbers now across the last 4 months. I’ve never done business with them, and I absolutely never willBusiness Response
Date: 02/05/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling me everyday from a different number for the past three weeks (caller ID says "Leaf Safety" on all calls). I've had to block 15+ different numbers so far. I don't even own a home, so there's no reason I would have signed up for anything with them. I also double-checked and confirmed my phone number is on the FTC's Do Not Call Registry.
I want the calls to stop. I'm not in any position to use their services and they have no reason to spam me with calls every day. And the canned response I see them leaving on other complaints is ridiculous. I'm submitting a complaint because of the spam calls so I'm not about to send them my email so they can potentially spam that too.Business Response
Date: 02/05/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety calls my mobile several times every day. I can block numbers, but they use a different number every time they call. I have NEVER spoken to them when they call. Please help.Business Response
Date: 02/19/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please
go to **************************************************************Initial Complaint
Date:01/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Leaf Home come out to my house a week ago to give me a quote on a shower remodel. Immediately the following Monday I started receiving repeated calls starting at 7 AM. I told them that I would like some time to go over some other quotes and I would get back to them. In a weeks time I received 31 calls. This is absolutely insane and harassment.Business Response
Date: 01/26/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:01/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop calling me. I don't know how this company got my number. They call me everyday all day long from different numbers. I don't own a home and don't need any home improvement. I'm tired of being harassed. Non stop calling on the weekends is unacceptable. I've never been harassed this much. How is it ok for a business to call renters for home improvement??Business Response
Date: 01/16/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication preferences
please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to ***************************************************************Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting voicemails from this company EVERY DAY with a robot talking. I have blocked the number every time and then I get another call from this same company, same message from a different number EVERY TIME. How can you help stop this?
I am filing the same complaint as so many other people.
I did just call their call back number and asked to be put on the no phone call list. I hope this works.Business Response
Date: 01/12/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please
go to **************************************************************Initial Complaint
Date:12/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop calling me it's ridiculous all day long alot of calls from same place different numbers even on Sunday STOP NOWBusiness Response
Date: 01/02/2024
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:12/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These guys call on numerous phone numbers. I've blocked at least 5 and still get calls from them from different numbers each day. I answer one of their call they didn't say anything and hung up. Idk how you got my number but lose it. Not even in the same state.Business Response
Date: 12/29/2023
Our intention is to make
your life easier when searching for home improvements for your home – We put in
the work, so you don’t have to! If you would like to adjust your communication
preferences please email us at ****************** with your name and phone number, along with “Adjust Calling Preferences” in the
subject line so that we may help you directly.
To opt out of all future communications, please go to **************************************************************
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