Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company, Leaf Safety, has been nothing less than a pain in fanny! I was seeking information on a home improvement project and ever since my inquiry, they have blown up my phone and filled up my voicemail box! It does no good to tell them to remove you from the contact list...and blocking them is futile as they seem to use multiple phone numbers. I would NEVER do business with a company who conducts themselves in this manner! It is horrible customer service and marketing...if they are even a real company! I just want them to stop calling me! They are so obnoxious!
Business Response
Date: 04/12/2024
Customer has been added to the do not call listInitial Complaint
Date:04/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop calling me I block them they call from another number! Do you really think harassing me is going to want to do business with you!? No! I want them ago leave me aloneBusiness Response
Date: 04/10/2024
Customer has been added to the do not call listInitial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accidentally submitted a ******** am getting constant calls from several people every 5 minutes. Please make this stop.Business Response
Date: 04/10/2024
Customer has been added to the do not call listInitial Complaint
Date:03/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Many calls a day for monthsBusiness Response
Date: 03/25/2024
Customer has been added to the do not call listInitial Complaint
Date:03/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Home Advisor to inquire about a shower upgrade. That has lead to incessant phone calls. Leaf Safety is the worst. They call morning and evening. The just called Sunday morning as I write this. I tried to block the number but they call from multiple numbers so they get through. I want this to stop. Now.Business Response
Date: 03/25/2024
Customer has been added to the do not call listInitial Complaint
Date:03/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated calls. Multiple times a week. I have no idea why they call, I have not requested any kind of service.Business Response
Date: 04/10/2024
Customer has been added to the do not call listInitial Complaint
Date:03/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company somehow got hold of my phone number and I have been getting daily calls nonstop from them. Around 5-6 calls per day from different numbers. They need to stop calling me ASAP.Business Response
Date: 03/19/2024
Customer has been added to the do not call listInitial Complaint
Date:03/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An ad appeared on ******** about a stair lift apparatus that helps people go mechanically from first to second floor. All I asked in the comments was What is the price? Ever since then this company has called me every day waking me up, probably 8-10 times. I have ZERO interest in this product. I have BLOCKED the number each time it goes to a recorder and they call on a different phone number. I left return messages to remove my name and all they do is continue to HARASS ME. I just called the number to ask them to stop calling me and the male who answered was ARGUMENTATIVE, ******* saying I ASKED FOR A STAIR LIFT. I am 74 years old and do not appreciate being harassed by anyone, especially a worthless company that has ZERO professionalism. Obviously they continue to harass older people and intimidate them into getting their product and paying thousands? of dollars against their will. Please publish my complaint and a zero or one rating. No company should be allowed to o treat potential customers like this.Business Response
Date: 03/13/2024
Customer has been added to the do not call listInitial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Leaf Home Safety Solutions about getting a new stair lift. The sales person was in my home for 3.5 hours. I was fearful while the sales person was there. I was intimidated. He was a large man, and I am a small woman. The sales pitch speaks about a life-time guarantee, but I read on the website from the company that it is a limited guarantee. I wrote a check for $600, and I was told by the salesman that I cannot cancel at this time. I have three days to cancel any contract. I stopped the payment with the bank. They opened a credit card in my name at ***** Fargo for $5995 to be paid down with the purchase. I don&#**;t want that either. Cancel my order and close the ***** Fargo account.Business Response
Date: 03/06/2024
Contract has been cancelled in its entirety.Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
after an online inquiry about a bath remodel I have been Getting daily calls nonstop. Often several per day. From different numbers Very scammy and lousy- stop calling me you ******.Business Response
Date: 02/21/2024
Customer has been added to the do not call list
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