Complaints
This profile includes complaints for Leaf Home Bath's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
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Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June if 2024 I signed a contract for a walk in shower. I made a deposite of $4,200.00. I was told the contract will be good for one year from the date I signed. A couple of weeks after I lost my job, after 14 years. I called and talked to the sales Mgr 2 or 3 times to tell him I lost my job. After that the receptionist would not let me speak to anyone, and told me I can't unless I am ready to continue with the proj5. Also told my deposite is not refundable. I finally got a sales Mgr in April 2025 to come to my house. I wanted to talk about getting the project done, but talking out the seat in the shower and the sliding doors, or whatever i could take off to make the price where i can pay the extra after my deposite of $4200. I talked to
him about my situation and he made calls. Was told my account was closed and I will not get my deposit back. It has not been a year! I was told he was going to see what he can do, either way he would call me that evening. He never called me, I called several times on his cell phone, no answer no return call. Today, May 20th 2025. I called his office in Pittsburgh and had she asked if this was ****** and I said yes. I had to leave a msg. She said she will have someone call me back still no call yet!
Business Response
Date: 05/22/2025
Customer was contacted and this matter was resolvedInitial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a sales person come to my house and he assured me if I signed the papers that call him the next day and hecould cancel it for any reason I did call him the next day and cancel, but he didnt do anything and it ended up I got money taken out of my bank account When I called him he apologized and then said he would fix it, which I didnt hear from them ever again, but the money was not returned. It was $735 that they took from my bank account and never returned the money. For nothingBusiness Response
Date: 05/13/2025
The funds were returned to the original method of payment on 4/30/25.Initial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1st of all the shower installed for $15000 was probably $3,000 to $4,000. The installation was suppose to take one day. It took 3 days, and the installation was crappy. **** missing in areas, and **** smeared on glass doors that will not come off. Shower pan stained from installers shoes. Installed put a hole in the wall of the bathroom and the bathroom door. Installer said that he took pictures of holes and would send them to his boss and he would contact me. Never heard from anybody and we had to repair the sheetrock and pain the whole bathroom and remove door with hole in it.Business Response
Date: 04/24/2025
We have reached out to the customer 2x, each time, we seem to get disconnected. We ask customer to return our calls, to discuss their concerns.Customer Answer
Date: 04/28/2025
I am rejecting this response because: They have called me and took my complaint and that was it...
**** ********
Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Both the product and the installation methods were unsatisfactory. The product was not as described and was installed in such a way that the shower was unusable in a normal fashion. The way that it was installed led to safety hazards for the person using the shower. Numerous communications to the company were either responded to in an unclear manner or ignored completely. I still am unable to use my shower, and I would like to get my money back, end my association with this company, and find a new company to complete the project. Communications with Bath Planet/Leaf Home Bath are attached.Business Response
Date: 04/18/2025
service was completed. Customer's concern is that the shower head is too high. The shower head was installed to standard height. Contract has been completed, and installation and product were installed per manufacturer's specifications.Initial Complaint
Date:04/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/24/25 A salesman (**** *********) from Leaf Home Bath came to my home to provide a quote I requested for a bath remodel. I had two other companies provide quotes and I decided to go with Leaf Home Bath. Financing was submitted 2/24/25 and I was approved through ****************. I signed the contract 2/24/25 in the amount of $16,991.00 and paid $1,600.00 as a deposit at that time. I was told the removal of current bath and installment of new bath would take a max. of one day, which ended up being two days (Fri - Mon) four days including the weekend. Included in the contract was custom glass and was told that the glass installer would come out once shower was complete to measure area and then installation would be completed within 2-3 days. It has now been 3 weeks and we have not heard anything from the glass installer. I have called the Company, Leaf Home 4 separate days and had to leave messages for status of glass installation and have not received any calls back. On my second call to them, I was told that **** ********* no longer works for the company. The messages I have left were with the local Round Rock offices, today I called their main office in **** and ended up being transferred back to the local office and the woman I spoke with is extremely rude, and told me I just need to wait for someone to return my call and just because I keep calling doesn't make it happen any sooner. Funds have been released to the company from **************** and the job is incomplete and I cannot get anyone to call me back from the company. **I tried attaching my contract to this complaint, but it is too large. I need help in resolving this issue. I still cannot use my shower because water will spray out since the glass has not been installed. Thank youBusiness Response
Date: 04/16/2025
We are waiting on signed docs from customer to resolveInitial Complaint
Date:02/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
installed a walk in bathtub, when the ran the 220 out the bathroom wall to the electrical box, I had to remind the person to caulk the whole they used to run the 220, but then that attached to the electrical box they did not do that right, there are several concerns with that part and it would not pass inspection and needs to be done rightBusiness Response
Date: 02/18/2025
Service was completed to customer satisfaction on 2/15/2025.Initial Complaint
Date:01/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They installed a walk in shower and the shower head they installed was cracked. Water sprays everywhere making the shower useless.Business Response
Date: 01/15/2025
Service is scheduled for 1/16/2025 with arrival between 3pm-5pm.Business Response
Date: 01/23/2025
Service was completed on 1/16/2025.Customer Answer
Date: 01/23/2025
After the BBB notified the Leaf Home Bath the company sent a man to correct the problem. Thanks BBB.Initial Complaint
Date:12/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2022, my husband and I had a walk-in shower installed which we love, however the shower drain has been leaking inside the wall creating mold on the wall and baseboards. I have called the service dept. several times and I was told "someone will get to it when we get to it" It would probably be a simple fix, but no one will respond to my calls. The longer the problem is unresolved, the worse the mold and damage will become. We just want the problem fixed, we have a lifetime warranty. However, we are not going to sit idly by while back mold accumulates in our basementBusiness Response
Date: 01/20/2025
On January 17, 2025, our technician inspected the property and found no
leak from the shower after running water. However, leaks were detected from the
wash sink and sump pump. The technician informed the customer of these findings
and recommended further attention to these areas.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 8, I received a free estimate on getting my bathtub remodeled into a walk-in shower and to my knowledge we had found a business that would except my credit application so I put down $500 to help with financing. I received a letter last week, saying the financing with foundation credit Did not go through. I am still waiting for my $500 to be put back in my account. I I have contacted Leaf sitters quite a few times and they keep telling me the supervisor would get back to me. As of yet I have not received that call. No one has contacted me about starting the project or any other information. I would just like to get my $500 back since I wasnt able to get the contract done thank you my name is ****** ***. You can reach me at ************.Business Response
Date: 11/20/2024
A resolution has been reached with the customer regarding this matter.Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[[BBB TRANSCRIPTION VIA TRANSFERRED COMPLAINT 11/15/2024]]
Sent out 1 man to install tub and shower unit. No experience doing this job by himself. Could not use tub or shower for 24 hours. After 24 hours, tube was used but water poured into the basement soaking tile floor. Called LeaHome; they sent the same man out to repair the problem. After 24 hours, tired the tub again water poured into the basement soaking the tile floor. Still not able to tub or shower for a week. We were told 1 to 2 days for the job to be done. Sent out another tech - Problem fixed. Cuts in shower alone by first tech was poorly done. Saved picture. Price $16,000.00.
*Please see attached
Business Response
Date: 11/22/2024
Service was completed on 11/21/2024.
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