Complaints

This profile includes complaints for Leaf Home Bath's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leaf Home Bath

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  Leaf Home Bath

  901 E Industrial Cir Ste 4 Cape Coral, FL 33909

  
• 

  Leaf Home Bath

  4200 Church Street Suite 1042 Sanford, FL 32771

• 

  Leaf Home Bath

  3101 Eagles Nest St., Ste. 450 Round Rock, TX 78665

  
• 

  Leaf Home Bath

  3616 W Thomas Rd Ste 7-8 Phoenix, AZ 85019

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11 I purchased a walk-in bathtub and gave them $5,000 down payment to kee my payments lower. Then a week later I fell and could not get up. I have been in the hospital since. I am not sure if I will be able to ever go home or go to a nursing home. I called canceled the tub but they said my $5,000 could not be refunded without the salesman ok. He called me back and said he would cancel the tub but would not give me my $5000 back. This is wrong and I feel I should get my back as they did nothing and I should never given them the large deposit. Thanks ***** ******

  

  Business Response

  Date: 10/25/2024

  On 10/23/2024,the consumer was contacted by our Service Coordinator and a resolution was offered in good faith. However, the consumer has decided not to move forward with the offer at this time. 

  Customer Answer

  Date: 10/25/2024

  I feel they should refund all my money as it was not my fault I had to cancel this transaction but they did not have to do anything! I never got any paperwork or anything!

  Customer Answer

  Date: 10/28/2024

  How can someone keep over $3900 dollars when they did nothing as to work! I did not even get a copy of the purchase! Chances are I will not be going home permanently. Was not my fault I fell and have some bleeding by my brain! Thanks *****

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As disabled veterans, on limited income trying to understand how ones can perform business like they have. Signing the contract they were very helpful and friendly. Decided on a design, then they came back with a better design idea which we agreed to. However, when the day of installation came we got the first design. The quality of work is subpar, either no caulking in the shower which can lead to water leaking into the wall or an excessive amount which looks horrible. Broken shower head, broken glass all over our drive way. Complete nightmare. No one answers!!!

  

  Business Response

  Date: 09/11/2024

  Customer was contacted and we have reached an amicable resolution that the customer is satisfied with. Once the material arrives from the shipment in mid October, we will contact the customer to schedule service at their earliest convenience.  

  Customer Answer

  Date: 09/19/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, something that was going to take a day, isn’t going to be complete till the end of the year. Hopefully 

  Customer Answer

  Date: 11/25/2024

  [[BBB transcription via duplicate complaint]]

   

  Problem:
  Disabled veterans, Left with a stained shower pan, that the worker said someone would be in touch to fix… nope!! Reached out… no answer. Now the wall is pulling away from the shower pan.
  
  
  Desired Resolution:
  Finish the Job

  

  Business Response

  Date: 11/27/2024

  We
  have made multiple attempts to contact the customer to schedule the necessary
  service. Specifically, we have reached out via phone and text messages but have
  not received a response. Additionally, on November 26, we visited the
  customer's home in an effort to resolve the matter, but no one was present at
  the time.
  We remain eager to assist
  the customer and resolve this issue promptly. We kindly request that the
  customer contact us at their earliest convenience to schedule the service. 

  Customer Answer

  Date: 12/02/2024

   I am rejecting this response because: my phone log shows no missed calls, and my ring door bell shows no missed rings.
  
  
  
  

  

  Business Response

  Date: 12/03/2024

  Service is scheduled for 12/5/2024 with arrival between 8am-10am. Our local office contacted the customer and left a voicemail regarding this upcoming appointment. 

  Customer Answer

  Date: 12/03/2024

   Better Business Bureau:
  
  Hopefully the 4th trip gets the job done. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 12, 2024 **** ********** came out and measured the spaces to make sure the Bath Tub would fit, the next day his supervisor came out to measure the spaces. All agreed it would fit,
  On April 18, 2024 **** ********** arrived 4-18-2024 to install the Alexis Model Dual Massage Tub and Walls Package. My wife and I do not read well and we signed a contract for 21,510.00. The
  Tub would not fit in the door so they took it back. On June 14 the LeafHome Bath came back to the RV and took out the bathroom . I ask him that day how much the shower was going to cost. We didn't know the price was $12000, until after the shower was installed. I was very upset so the installer said they would give us a $500,00 credit. This company took advantage of us because of our age and their rudeness. It took 3 months to get our bath complete. The company promised to turn our toilet to the side, the didn't fix the toilet. I paid to have it turned myself.

  

  Business Response

  Date: 08/14/2024

  Leaf Home Safety Solutions did in good faith honor the pricing as promised. No billing adjustments are due and this resolves all matters. 

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a chronic pain patient, permanent damage from accident caused spinal stenosis w/ herniated disc & nerve impingement, torn meniscus of both knees. I see a pain specialist every 3 mos. But Dr **** ****** my Family Dr. gave me an order to get a walk in tub, because I had difficulty in my deep garden tub. I was unable to get pricing over the phone & was inundated with calls & mail. So we interviewed Safe Step & Leaf Home because they sent calls & glossy postcards with pics of tubs. We found out Medicare wouldn’t pay, the cost of $22k from both companies, I liked the safe step tub because it had a patented feature the Leaf didn’t have, but Leaf told us we were eligible for a $6k grant That they had a friend at VA that they worked with so we went with LEAF BECAUSE THE $6k would help the cost. The guy told us after we signed & pd $5k down, that we were eligible for a 2 yr loan with 0 interest. And he would “bump us up” on installation. We believed him, he indicated he was in charge. We trusted him. There are so many things that went wrong I ***’t have enough space to say, so I’ll say they were a “no show” no calls we took off work, so we called the guy who assured us they would come soon & “the VA Approved your loan, the check fo $6k would be here soon. Next thing I went to a hotel when they planned on coming again, I couldn’t work, because the guys were going thru my work studio to do the tub. They came that day at 10am- 10:30 pm, we couldn’t wait to see the tub next day. THEY INSTALLED THE WRONG TUB it WAS MISSING 3 features of the tub we bought. The guy came next day, agreed wrong tub. He would handle the guys, and he agreed we should get compensation for work time and things we paid for related to the tub, to expect a CALL from his boss. Didn’t tell us, our hot water tank wasn’t adequate, to reach the top hydro jet we ran out of hot water. AND NOW we have 2 other management guys & planetbath.com ? was now in charge of tub now. Still no tub, signed in March?

  Customer Answer

  Date: 07/02/2024

  Hi,

  My husband *** ********* signed the contract in March, he is making a copy for me right now to send to you.  I am not a technical person, I had to wait until my husband got home 

  Customer Answer

  Date: 07/02/2024

  Hi,

  I'm not surprised they didn't know who we are. We wanted to let you know that part of our frustration with Leaf Home Safety and the Triad of people, & companies that we had to talk to or try to work this out before contacting you. First, the salesman said we had to call his boss. We thought from all he implied he was the boss! Now we find out his boss is In Indianapolis, a 2-hour trip, that my husband made when his boss didnt call us like we were told he would.  He didnt know anything about us, but now we needed to call HIS boss in Chicago, at Planet Bath, or **************!  He didnt know anything about us. But they took our $5,000 check with out question.. So, we aren't dealing with Leaf home safety anymore??  Isn't that who we paid?  No wonder all the bosses and bosses boss are bewildered, we can't even get the right tub we bought, now who, or what company is giving us that “LIFETIME GUARENTEE”?  This is utter insanity, i am 76 yr old and in pain daily, my knees and back and i was specific about my knees hurting more, i was told i would get “instant pain relief” but the jets ***'t hit my knees just my back and lower legs. And to get the jets to work, we run out of hot water! Im tired just writing yois, but i m disabled and a Senior, I'm concerned that the6 are preying on the elderly and disabledI can't see many of them trying to rectify this problem, it is a lot! Hopefully what i am doing will help them from dealing with a company like this and calling everyone's bosses boss at a different company, no wonder that boss was rude to us! 

  Blessings,

  ****** * ****** * *********

   

   

   

   

  Customer Answer

  Date: 07/03/2024

  Hi,

  i Wanted to let you know that the office in Chicago ************** OR BATHPLANET HAS CALLED, MY HUSBAND *** WONT ANSWER, the reason is the conversation with ***** who apparently is ******* boss, ****** is ****** boss.We ***’t know ****** or *****. We wanted a local company because if we have issues we wanted to deal with someone here. We never heard of BathPlanet, or ***** and would never have bought from them it defeats the purpose of having a local company if there is a problem, Honestly this has turned into a nightmare, we can’t talk with the salesperson who made us feel like he had our/my best interest.and the finishing touch was his association with ***na at the VA. The one who approved us for the $6,000 grant. It is paramount that we are clear with our expectations, we paid Leaf $5k out of our savings, that was a lot of money to us, but my husband was watching me struggle daily with the stairs, with my small. Business that I started after retirement. Since I am a cancer survivor I know the struggles women have finding a wig that looks similiar to their hair, one that is natural. I help them find that wig and if they can’t afford it, I ***ate it to them. They help me more than I do them because they are beautiful women dealing with life and death decisions. So if I ever make a mistake, which I do, I do EVERYTHING I can to make it up to them, so what is happening with us and this mistake is so unbelievably wrong, we can’t deal with the company we trusted and paid, we are dealing with a rude man who isn’t at all apologetic, he said we were asking for too much that they are already going to lose money by paying installers to tear out the wrong tub and putting in a the right tub. I mean I was listening to him on speaker, and yes my husband told him what we told **** we want compensation. At that time we still thought we were getting the $6k from the VA,  but we had already spent our money getting the extra panel they needed on the fuse box, the day they were scheduled to come *** and I took off work, we were told they would need 2-3 days in our master bathroom tearing old tub out etc. I could not work in my studio which is in a corner of our large master bedroom because they would be working, drilling hammers, we were told so my husband wanted to stay at a nearby hotel. Then they didn’t show up! Car trouble…so from the get go we saw things start out with issues. One of the installers quit, etc.  so **** said to keep our receipts so he could reimburse. At that time, we weren’t even aware it was going to be the wrong tub and we were going to need a heat panel so I wouldn’t have to bathe in Luke warm water. After the wrong tub was installed we and we were told **** said his boss would call us in the morning…he didn’t, so **** said he would make sure he called the next morning he didn’t. *** asked for the bosses name & address. ****** in INDIANAPOLUS 2 hr total  drive.  *** drove there for a face to face. Guess what? ****** didn’t know anything about us, said the other boss left, he was just transferred from Ft. Wayne, Ind!  He said we needed to talk to his boss ***** in CHICAGO, AT  PLANETBATH, WHAT? WHO? not only are we no longer with a local company, and a man we didn’t know, he was horrible and for the first time in years I saw my very quiet Christian husband get angry after ***** said there would NOT BE ANY COMPENSATION, &  tub we bought wasn’t in stock! 3-4 wks.by That time the $6k check had not come, *** called the VA, ***na knew nothing about us, never received the form **** had *** sign, so KNOWING THE ONLY REASON WE EVEN WENT WITH LEAF (not planetbath)  was because **** said we were approved and the $6K was on the way! Otherwise I would have chosen SAFE STEP BATH.  THE TUBS WERE SIMILIAR, BUT SAFE STEP  HAD A SPECIAL  FEATURE THAT I LIKED. I am sharing all this with you because  we thought how ironic that Leaf Ohio  office didn’t know who we were.it seems no  one knew who we were except Fred, his brother who helped install the wrong tub.i wonder why this fiasco didn’t go to Ohio but to a different company all together.i Wonder  who actually got our savings check?  If the owner of Leaf didn’t know who we are?  Maybe they didn’t know about the  deal. Also  our claim is for $6k that was the amount we were approved for  according to Fred. And we would NOT  have gone  with Leaf if we  had not been told the check was on the way.

  I'm so tired. Honestly, I think a jury would get us a lot more if they want to go that way.

  Thank you for helping us!

  ****** *** ***  *********
  
   

  

  Business Response

  Date: 07/09/2024

  The customer's job was installed as contracted. The customer is requesting work beyond the contract. 

  Customer Answer

  Date: 07/10/2024

  Because this transaction has weighe* heavily on me.  I’m not sure I share* how this “Mothers *ay Gi*t” initially began in March when we pai* our savings $5,000 an* my husban* signe* the contract which inclu*e* a “li*etime guarantee” knowing that the salesman *. lie* about our approval o* the VA grant in the amount o* $6,000, we have lost *aith in this company, especially when a problem sur*ace*. 
  They han*e* us o** *irst to the salesman’s boss, *. *or the sake o* privacy, I will use the intial that was suppose* to call us on 2 *i**erent *ays, when that happene*, my husban*, *. *rove to In*lps. To talk to him in person, no one knew *. was going  to meet him *ace to *ace. When *. Walke* in his o**ice, he sai* he *i* not know anything about us or our problem. When *. tol* him that *. sai* he was going to call us, but that *i*n’t happen, *. Sai* well I was *ust trans*erre* here *rom *t. Wayne, He tol* *. He woul* look at his email to see i* *. Ha* emaile* him. *. Tol* me the guy *i*n’t know who he was by name, so he believe* that *. Lie* about “his boss” as well as the VA. So *. Calle* *re*, an* apparently * tol* him to rea* his email, which *. Sai* he thought that *. Ha* *ust emaile* him that *ay. The outcome o* that visit an* 2hr. Roun* trip, *or nothing. *. Was knew, it seems this local o**ice has a big turnover. When I starte* rea*ing *ee*back on Lea* sa*ety, Lea* water, Lea* stairli*ts, Lea* has another company that *ixes or replaces eaves.  I regret not rea*ing the *ee*back be*ore, but it was my husban*s i*ea to gi*t me with the walk in tub. My pain has been worse last winter. My husban* wante* me to have this instant pain relie*, stress relie*, relaxation which is a*vertise* with their tub. I know it is re*un*ant to mention again that I have receive* none o* the bene*its they gave, but *or the *irst time in my li*e, I believe the stress an* lies have taken a toll on my heart. I have experience A*ib so my *amily *r. re*erre* me to a Car*iologist, *r. Alta at Hamilton Heart here in Noblesville.  I’m getting a new heart monitor as the one we ha* wasn’t recor*ing. I am sche*ule* *or an Echocar*iogram, an* a Stress test. 
  when I ha* my *irst appointment, my EKG was erratic an* my bloo* pressure was high. So is it a coinci*ence my heart is a**ecte* by this matter?  I believe it *e*inetly is!  Every time I look at the tub, or look at our savings account. I am remin*e* how we were conne*. So, when I mentione* re*un* o* our $5k we put *own, but the compensation is $6k. The VA grant is the reason we chose Lea* instea* o* SA*E STEP.. so i* it was because o* *. Relationship he ha* with *. At the VA. The contract shoul* be null & voi*. It was base* on lies. They may not be written in the contract, but at that time we believe* in *. So my question s this, I* they installe* the wrong tub, which we are having problems with alrea*y. Why woul* we believe there is a li*etime Guarentee, an* since we have been shu**le* *rom *. To His boss *. an* now to his bossC. In Chicago who has repeate*ly tol* us “NO COMPENSATION” He was ru*e an* sai* we act entitle* when they are alrea*y losing money by having the wrong tub pulle* out an* the tub we bought put in, so he thinks we are *eeling entitle*. He wasn’t sympathetic to what an* why, it was they were losing money. An* I still ***’t un*erstan* why the owner o* Lea* was by-passe* an* we ha* to *eal with **************? We chose a local company *or a reason, we woul* not have agree* with *ealing with a another company in Chicago.  I* we ha* a problem with the tub.  We are *ealing with a new problem now, but until there is resolution or we go to court, which I guarantee we will an* punitive *amages *or a *ISABLE* SENIOR WITH CHRONIC PAIN, I believe my recor*s will speak *or themselves.  I’m hoping the owner will see the in*ustice ***e here an* give us our savings back, an* the $6,000 grant we were tol* that was approve* an* on the way!  This o**er will be easier an* cheaper than a law suit I know I will win. 
  Thank you *or listening!

   

  Customer Answer

  Date: 07/11/2024

   I am rejecting this response because:
  I tried to articulate how the deception of why we even chose Leaf’s offer over the Safe Step offer.  We met with both representatives.  The reason why we chose Leaf to install my tub, was based on a lie. A lie that made the tub affordable for us. The fact that we paid $5,000.00 was an act of faith.  When the WRONG TUB WAS INSTALLED, EVERYTHING that happened afterwards would actually void the contract, which was based on a lie. We called the VA to find out the status of our “approved VA Grant.” That was when we realized Leaf Salesman **** Goodnight lied about our approval; hence, the contract was based on a lie, the VA never received the form that **** had *** sign, **** told us we were approved, a LIE!

  The first response that they didn’t know who we were, if they would have typed in my last name and address, any software program now would bring up our info.  So it’s just another flaw in “who does what” in Leafs system. The contract was not met. We bought a tub, the one we bought was NOT the one installed. Even the salesman said it was the wrong one! It sounds like the Ohio office knows nothing about the travesty that we have experienced. The compensation is for the money from the VA grant we were told we were approved, “check is on the way” we aren’t asking for anything beyond what Leaf told us to close the deal. In other words we signed in March, and it seems Ohio doesn’t even know about the wrong tub being installed, or the $6k VA Grant we were “approved” for.  Ohio needs to talk to the person who sold us a tub then installed one that did not have the features of the one we bought.  Everyone from **** to ****** his boss, from ****** to ***** in Chicago that is Jerrod’s boss. They all know the wrong tub was installed. Why did they ALL BYPASS OHIO?  Maybe Ohio isn’t aware of the shady transaction.

   

   

  
  

  Customer Answer

  Date: 08/04/2024

  Since i had my husband send the complete contract and the VA request for the$6k

  Form that were told later by Leaf salesperson we were approved. I havent received a response.  Please update me on where we are.

  My husband wonders if it would accomplish anything if we drove to Ohio to talk to the owner in person.  Itsthis company a long trip and would be difficult for me to sit in the car that long but i am growing weary with everything.  I am a Christian I do not enjoy fighting for what should have been a Mother's Day Gift to help ease my pain.

  We were lied to and what bothers me more is that there are other Seniors with disabilities that have had unfortunate results with this company, but ***'t know how to make things right.  I am almost 77 yrs old and my husband was tired of seeing me hurt, so that was why he bought this tub for me, so to be taken advantage of and lied to has added to my pain.  We are not asking for anything but to be compensated for the $6k we were told the VA approved. That made the tub affordable. The man who lied to us agreed we should be compensated, told me to keep receipts for things we bought to help get the tub installed. 

  Again we we would have gone with Safe Step bath, i liked their tub better, but i believe telling **** that was why he told us a few days later we were approved for the VA grant. So we would not go with Dafe step. That is why we are not accepting calls from the nan in Chicago, my husband said to call him back when he had agreed to our compensation.  He could send us a letter something in writing about the $6k we were told was coming. Yet the only calls we are getting are from the office about putting in the right tub. We only want what we were promised, the reason we went with Leaf the $6k grant money we were “approved for”. So its not just the tub we are waiting for compensation that made the tub affordable. If they wont fulfill what they promised, they can come get their tub and give our $5k back! Safe step will install the tub i liked.  

  So the compensation is just as important to us as the right tub, it was why we went with them.  If they aren't honoring the money we were told that the “check was on the way” wrong tub installed, a lie about getting the $6k check, Or come get your tub and give us back our savings the $5k we paid in MARCH.  I PROMISE IF THIS GOES TO COURT WE WILL GET MORE THAN $6K!

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In stall shower.one day false took two and a half days sloppy work had to come back and do it over 2days time sloppy work.leaf home bath.

  

  Business Response

  Date: 07/08/2024

  Service was completed to customer satisfaction on 5/8/2024. A credit was also issued for further customer satisfaction on 5/6/2024. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** *******, a rep from the company, comes to my home and shows me a video about their products. He said they don't do training here but the home office does train. Two people showed up and they didn't speak English, they were from Peru. I had taken my baseboard off with the intention to paint it. So ***** said he had to check my bathroom. He said that I have mold in my walls. There was no mold in the walls. He said they put green board under all of them. They put the tub in and it was supposed to be caulked with clear caulk. I had to get another toilet put in because someone cracked it. They used caulk and it turned yellow. I called them and told them that they messed up my baseboard. Then I had to call them again because my showerhead was leaking.
  
  My resolution is for them to pay for the corrections that need to be made from their bad installation.

  

  Business Response

  Date: 10/22/2024

  Service is scheduled for 10/29/2024 with arrival between 9am-2pm. 

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 01/02/2024.
  The amount of money I paid One day by leaf was $6,000 withdrawal from my credit card account * *******************. That was supposed to be the down payment for one bathtub and one walk-in shower. Unfortunately, I changed my mind because I realized it was out of my budget at the time. I attached documentation of the text message that I sent to ***** that supports my claim. This started when a door-to-door salesperson came to my house one day selling one day bath. Then a week later ***** came who was supposed to close the deal.
  Unfortunately, ***** forgot to tell me that if I canceled the project, it had to deliver it as a signed and dated copy of the cancellation notice, or send a certified letter to Leaf Home Bath, ***** *** ******** *** ******** ** ***** which was in the contract which I received after one month. I know that now because I received the paper contract in February 2024.
  ***** said, “you have a grace period of five business days to change my mind”, and he will hold my deposit until the grace period, and I believed him, but he lied about that.
  ***** came to my house on 12/29/2023 which means that I had until 01/06/2024 because of the three-day holiday weekend which started from the following day. He did not give me a contract. He gave me his cell phone number though, if I had any questions or decided not to go through with the project so I could let him know. He said that he was my contact person until the project was complete.
  That night of 12/29/23 I texted ***** to let him know that I had decided not to get my bathrooms remodeled and to cancel my payment. He texted me back the following day and said, “he was sorry to hear that”. I thought after receiving the text from ***** the project was cancelled and that ***** knew that too. At that time he could have told me that I needed to write a letter to Leaf Home Bath for the cancellation, but he did not.
  I did not have the contract at the time, so I did not know that I had to write a letter for the cancellation and that I only had three days to cancel the project not five days like ***** told me. I received the contract in the mail, the first week of February 2024. I called as soon as I could and a lady said, “sorry she couldn’t do anything anymore”. I would like to reiterate that a physical written copy of my contract was not given to me until my grace period was over. No electronic copy of the contract was delivered via email either.
  I filed a dispute with my bank in January when I received the statement they stopped the payment. Then in February they paid them. My bank told me they decided to give them the money because One day bath said I did not follow the return policy. I am sorry for not responding promptly but $6,000 is a hefty price to pay for that. I have heard of people paying $100 or $200 even less in penalty but not in thousands, which is unheard off. I would appreciate it if I could get the deposit of $6,000 back, please.
  ***** said, “I have to put 20% down payment”. The job was for $24,000.00 and 20% of that is $4,800.00. He said I must put down $6,000.00. But that was 25% not 20%. I realized after he left. Everything was going so fast I did not have time to think properly.
  I have called several times and left messages with the receptionist, but no one ever called back. I wrote a letter to the company in April 2024 but no response.
  There was a letter in the package that they sent the contract in, that said that they left messages to schedule to install but I did not receive any messages.

  

  Business Response

  Date: 05/17/2024

  Customers are given a copy of the contract they sign. We sent a letter dated 1/31/24 stating the following:  Paragraph 2 covers the cancellation policy and Paragraph 9 details the deposit requirements.  As stated customer did not cancel per policy during the rescission period. The custom made product was ordered and made and the deposit is un refundable at this time. 

  Customer Answer

  Date: 05/19/2024

   I am rejecting this response because:

  I did call as soon as I received the package, which was the first week of February 2024, and spoke with a lady at Leaf she said, " we can't help you anymore". 

  If the merchandise was made as they say, I need them delivered to me both of them. They don't get to keep the merchandise and the money too. 

  
  

  

  Business Response

  Date: 05/21/2024

  As stated, customer agreed via contract to nonrefundable down payment if they did not cancel within the recission period.  Customer failed to cancel within the agreed time frame.  The downpayment was therefore nonrefundable

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inquired about bathroom remodeling. Told them I went with another company and they still call non stop

  

  Business Response

  Date: 04/01/2024

  Customer has been added to the do not call list 

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are senior citizens and he is a disabled veteran. Around September 11th 2023 we had a walk in tub installed. The job was not done very well at all. I told the guy that installed it that it wasn't done to my satisfaction, so he asked me to sign some papers so that he could still get paid. He pleaded with me and said that if I did not sign the papers, he would not get paid for the job. He said he would come back and finish the next day, but he never came back. I tried calling *** ****** because he was our Sales Representative and he told us to call him if we had any problems. He did not answer initially when I called, but after about 3 or 4 days, he eventually called us back and informed us that he had been busy. He asked me to take pictures of the tub job and send them to him so that he could see them. After this, he never responded to the pictures. After a few days, I even called him and left messages with no response from him. I decided to call the company at the number listed on the pamphlet that was given to us by our Sales Rep *** ******. When calling the company they told us that they would have someone call us back. ****** (from the company) called my husband's phone, but I spoke to him. After this conversation about the tub, ****** came out to our house on September 29, 2023. He walked in the bathroom and said "This is not acceptable." He told me that he understood why I was unhappy with the job. He said that he would have called someone too about how the job turned out. ****** also said that he would send someone out the following week, but we have not heard from him or anyone else from the company. I have called ****** back with no response. We would like to have a refund for the tub. We would like for the company to give us our $1,000 back and come and get the tub and any other supplies left in our garage. We have been going through this for over a month and would like to get it settled and we no longer want to deal with the company.

  Customer Answer

  Date: 05/14/2024

  [[BBB RECEIVED TRANSFERED COMPLAINT THAT AS PROCESS AND CLOSED AS NO RESPONSE, REPROCESSING W/AKRON BBB 5/14/2024]]

  

  Business Response

  Date: 05/20/2024

  This matter was resolved on 10/26/2023