Complaints

This profile includes complaints for K-CEPS Autobody & Detailing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

K-CEPS Autobody & Detailing has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  K-CEPS Autobody & Detailing

  128 S Main St Johnstown, OH 43031-1227

  
• 

  K-CEPS Autobody & Detailing

  462 S Main St E Granville, OH 43023

  
• 

  K-CEPS Autobody & Detailing

  265 W Coshocton St Johnstown, OH 43031

  
• 

  K-CEPS Autobody & Detailing

  460 S Main St Granville, OH 43023-1470

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is the letter I sent to Kceps and it details the experience that I had. I am hoping to have the cost that I paid refunded. It happened in December 2024 and I paid $937. Again, details are in the uploaded document. Thank you.

  

  Business Response

  Date: 06/09/2025

  Good morning,

  Due to this clients insurance short paying their claim, even with multiple options provided for moving forward including using consumer protections built into their auto policy incase of issues such as this, the vehicle was requested to be removed from our facility after the vehicle was already disassembled and additional damages documented.  My front office staff noted that potential issues with the clients chosen insurance companies coverage were notified to the client at the time of repair authorization signing when the client asked a question regarding signing the repair authorization for us to proceed. Per the request to remove the vehicle, we provided charges for our time invested in the vehicle, pre-repair scan charge, as well as storage charges per our contractual agreement with the client.  These chares were drafted, and a 50% reduction in those charges was applied to help assist the client in this situation as a goodwill gesture.  

  Customer Answer

  Date: 06/19/2025

  
  Complaint: 23419140
  
  I am rejecting this response because: I was not given possible payment conflicts with my insurance company when I called before signing the paperwork. The woman I spoke with told me that insurances frequently dont align with estimates the first time and so they often go back and forth until an agreement is reached. It wasnt until after I left my car there and received quotes that I was told by a manager that they seldom work with ******** because they always offer low quotes. This should have been told to me up front, when I discussed payments. Additionally, I was not given other options outside of hiring my own neutral party to help come to an agreement which I did not want to pay for and I would have accrued the daily storage rate during this time which could be weeks to months I was told. I do appreciate them cutting my bill for storage and service in half when I had my broken car towed to another shop  I respect that they need paid for work but they would have never done work on my car if they had been honest up front  I am sure they do incredible work for people willing to pay for their high end work and name brand parts  I was clear this is not what I was willing or able to pay and was told my insurance would work things out with them   Thank you  

  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Took my car to Kceps Auto body in ********* for a repair estimate. Their charges were outrageous $8313 to make an estimate. I believe this was a deceptive trade practice as described in Administrative code 109:4-=3-13(A).My ***************** also felt these charges were well above industry standards and would only pay $4313 of this charge leaving me to pay $4000.00.I would like Kceps to adjust these charges.

  

  Business Response

  Date: 05/29/2024

  Dear Sir/*****

  I am responding to the information regarding the vehicle that was brought in for repairs on 4/9/2024 by ******************.  The customers insurer provided a repairable starter estimate before dropoff.  Upon disassembling the vehicle, our technicians found additional damages and subsequent related components and repairs that would be required to return the vehicle to pre-loss condition per the vehicle manufacturers repair procedures and guidelines.  

   After disassembly, photos and documentation were provided to the customer and his insurer, to which the insurer carried out an inspection and deemed the vehicle not repairable, declaring it a total loss.  This decision can only be made by the insurance.  

  Charges for processing this vehicle after it was noted to us that the insurer was deeming this vehicle a total loss were drafted and sent to the insurer and ******************.  ******* were drafted per the contractual agreement between K-Ceps and ******************(attached), which was provided before disassembly was performed.  

  Per Ohio revised code on unfair trade practices, the insurer deducting and refusing to pay for charges associated with the disassembly and storage of the vehicle while in K-Ceps possession is both unfair and not customary in relation to other insurers handling of the claims process, and per revised code.  Unfortunately the customers insurer appears to have deducted from the final settlement.     

   

   

  Customer Answer

  Date: 05/30/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21734660
  
  I am rejecting this response because: 
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 05/30/2024

  I reject the answer from K-ceps because they never told me the work needed to make and estimate would be $8313.44. If I had been told this before the estimate was started i would never have signed the contract that they made me sign before they would even look at my car. Initially I took it to a body shop that gave me an estimate free of charge and did not require a several page contract to be signed to just look at my car.

  I believe what K-ceps has done is in violation of the Ohio Administrative Code Section 109:4-3-13. See additional requirements for repairs and services on the paper from the Ohio Attorney General's office.

  I do not think anyone would expect a bill this large just for an estimate or if this is normal business practice the customer should be told how much it will cost before the work has begun.

  

  Business Response

  Date: 06/13/2024

  Dear Sir/*****

  As previously stated, a repairable estimate from insurance/previous shop was provided before disassembly.  Per our contractual agreement, the vehicle was disassembled to verify additional hidden damages and to identify parts/procedures needed to complete repairs to ********************** vehicle.  The repair plan is written to the vehicle manufacturer standards for repairs, and that so happened to mean that a quarter panel replacement was required for this repair to take place safely and properly, as well as the related procedures required to bring that vehicle back to pre-loss condition.  Unfortunately, the insurance inspected and deemed the repair cost for this to be too expensive, and deemed this vehicle a total loss.  We drafted charges per our contractual agreement, and IAA paid and picked up the vehicle from our location.  Please see attached payment receipt, which should remain confidential.  K-Ceps did not collect any payment from ******************.  

  Customer Answer

  Date: 06/21/2024

  
  ****** <**********************>
  Jun 20, 2024, 3:24 PM (20 hours ago)
  to disputeresolution
  
  Still dont agree with Kceps answer. Never addressed the issue of the Ohio administrative code. I Consider Kceps billing a form of fraud. Since there seems to be several similar complaints to theBBB I do not think my concerns r unfounded.
  
  *************************;

  

  Business Response

  Date: 07/02/2024

  Per the administrative code attached, a repair authorization outlining the process required to obtain an accurate and safe repair estimate was signed by the customer.  Per that agreement, an estimate for required services to bring the vehicle back to pre-accident condition per the vehicle manufacturer standards was completed, outlining the repair estimate sent to the customer and the customer's insurance.  Nothing deceptive occurred and, this estimate to properly repair this vehicle was authorized by the customer.  After the proper disassembly occurred, the vehicle repairs were NOT commenced, and we awaited instructions from the customer on how to proceed.  *********************** deemed the vehicle a total loss, and the customer authorized his insurance to pickup the vehicle, which we provided accurate and complete charges for services rendered to that point.  From there the insurance hired a third party salvage company to pickup the vehicle.  This salvage company paid the entire charges to K-Ceps, and no money was collected from the customer.  This dispute in regard to the customers insurance deducting from his settlement is between the customer and their insurance.  

  Customer Answer

  Date: 07/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21734660
  
  I am rejecting this response because:  Charges were above normal and usual thus resulting in the loss of my car and ultimately resulting in increased insurance costs to everyone. 
  I realize I am getting nowhere so I will pursue other options. 

  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear ended 8 months ago. I took my car to Kceps and they took my car apart! The insurance company said it would be $1,200 Kceps is saying it is going to be $15,000. They have had my car for 8 months and will not give it back to me. They will not work with my insurance company… who by the way is married to the owner of Kceps. It is a HUGE conflict of interest and none of this is my fault. Now I have to turn in my rental car and Kceps will still not give me back my car!

  

  Business Response

  Date: 08/03/2023

  Dear BBB,
  
  I hope this email finds you well. I am writing in response to the recent information provided by **** ***** concerning her vehicle, which was brought in for repairs on 05/09/2023. Unfortunately, during the disassembly process, our technicians discovered hidden structural damage that needed attention. We promptly informed the responsible owner and insurer, who, regrettably, has not provided adequate coverage to settle the invoice in full.
  
  It is important to clarify that this issue revolves around a dispute between the vehicle owner and the insurer. As per our contractual agreement, K-ceps is unable to authorize repairs on the vehicle; only the vehicle owner has the authority to do so. I would like to emphasize that K-ceps was specifically hired by Ms. ***** herself, not by the insurer or an insurance agent, to repair her Honda Accord. Consequently, we are committed to following Honda's repair instructions meticulously to restore the vehicle to its pre-loss condition, as required.
  
  We have diligently provided this information to both Ms. ***** and the insurers involved. However, it is crucial to note that K-ceps cannot compel the insurer to settle the invoice. As a gesture of goodwill, we have been engaging with the responsible insurer in an attempt to find a resolution, but progress has been limited. Ms. Smith, on the other hand, has declined to cover the difference between what the insurers have approved and what Honda's repair instructions actually necessitate.
  
  In light of the circumstances, we have advised Ms. ***** on multiple occasions to review her policy provisions to determine whether she has a mediation clause that could facilitate a resolution. Please be aware that our intention is not to provide legal advice. However, we have informed Ms. ***** that in similar situations, some of our other clients have successfully utilized their policy provisions to resolve disputes. Furthermore, we have educated Ms. ***** about the process of filing a formal complaint with the Department of Insurance should she wish to explore that avenue.
  
  We understand the frustration and inconvenience this situation may cause, and we assure you that we are doing everything within our means to assist Ms. ***** and reach a favorable resolution. Should you have any further questions or require additional information, please do not hesitate to reach out to us. We are committed to providing the highest level of service and ensuring customer satisfaction.
  
  Thank you for your attention to this matter. We appreciate your understanding and cooperation.
  
  Kind regards,
  **** *****
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Body shop has you sign a “standard contract” than to find out they’re more than double any other shop. Also charged for things that were not done. Truck ended up totaled out and they charged to bubble wrap things and put parts back on the truck but when insurance company picked up the truck they had thrown the parts into the bed of the truck and was no bubble wrap anywhere. It’s a shady shop that takes advantage of their customers. Charged for services that was never done.

  

  Business Response

  Date: 08/03/2023

  Dear Sir/M****,
  
  I hope this email finds you well. I am writing in response to the information provided by ****** ******** regarding his vehicle that was brought in for repairs on 05/12/2023. I wanted to bring to your attention that upon disassembling the vehicle, our technicians discovered hidden structural damage. We immediately notified both Mr. ******** and his insurer about this unfortunate finding.
  
  Subsequently, the responsible insurer carried out an inspection and determined that the vehicle is beyond repair, declaring it a total loss. It is important to note that this decision is solely made by the insurer based on their financial evaluation, and K-ceps has no influence in this process. Our role is to strictly adhere to the repair instructions provided by the vehicle manufacturer, which may differ from what the insurer has approved. Insurers typically do not extensively research the specific requirements of each vehicle.
  
  With regards to the charges associated with processing the vehicle as a total loss, these were clearly stated and followed as per the Repair Contract that was signed with Mr. ******** (Attached). I would like to clarify that the bubble wrap in question was used to protect the reusable parts while they were off the vehicle during the repair process. Please find attached a photo demonstrating this procedure. I assure you that this bubble wrap is removed prior to the vehicle being taken off our premises, following the instructions provided by the removal company.
  
  In an effort to maintain goodwill with our valued customer, K-ceps has decided to process a refund for the bubble wrap. Mr. ******** expressed concern when he noticed that his parts did not have the wrap on them. Therefore, a refund of $26.00 will be processed by our accounting department and sent to Mr. ********'s PO box.
  
  Once again, we apologize for any inconvenience caused and assure you that we always strive to provide the best service possible. If you have any further questions or concerns, please do not hesitate to reach out to us.
  
  Thank you for your attention to this matter.
  
  Kind regards,
  **** *****

  Customer Answer

  Date: 08/03/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20389464
  
  
  
  I am rejecting this response because: When I was lied too and said this was a standard contract with standard rates (Which it wasn't because other shops are more than half the price) Serval issues with the false charges on the bill 

  1) 6 days of indoor storage. There's no broken windows or reason it should have been stored indoors let alone for 6 days. Only done to charge more on the bill. Labor on truck was for 13.8 hours which means they worked on it for 2 days so why is it charged for 6 days? 

  2) Administration fees are outrageous no reason for it to be  $862.50 thats over 13 hours of "administration duties" which I find hard to believe.

  3) All the damage is on the back end of the truck so there was no reason to do a diagnostic scan on the truck for $125.

  
  4) Claiming it too 13.8 hours to take off the bumper and tailgate which is something I did 2 weeks before it was wrecked and only took me 2 hours to do and I'm not a mechanic so this is obviously falsified documentation as well.

  I am seeking a correct bill with proper compensation of the overpayment.
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  K-Ceps received my truck on Aug 19, 2022. All communications started with the estimated time frame being 4-6 weeks, K-Ceps acknowledged they needed to communicate with me before making a single repair, and that communications needed to be done via phone and NOT email. By the beginning of Oct K-Ceps started insisting my truck was next and they wouldn't start repairs until talking to me FIRST because I had some of my own parts and I wanted to make some changes. At this time K-Ceps started communicating with me only through emails even though I repeatedly ended my replys stating they needed to call and not email me. A month goes by with K-Ceps stating to me and my insurance company that they hoped to get my truck in "next week", each week. By now I remind them each time they must contact me before a single repair is made and they acknowledge to. Then in the 1st - 2nd week in Nov they finally get my truck in and instantly make several repairs without contacting me and this caused a great big problem they refused to correct at their cost. Nonetheless I give in because I just want my truck back and repaired back to perfection. Each week since then I leave voicemail (no one answers my calls) begging for updates and asking what's taking so long plus the fact I need updated repair costs. In all this time no one has called me in return. I've only received several short emails and have not received the paperwork I've been practically begging for. It's been over 25 weeks they have had my truck, they keep making promises and breaking them, I haven't spoken to anyone other then email since Nov! I want my truck repaired back to the perfect condition it was in and need them to call me plus send the requested paperwork. I'm furious they broke documented agreements and they won't correct it. I'm also certain at this point that I'm going to have issues with repair quality and also certain once complete their are going to be large billing inconsistencies.

  

  Business Response

  Date: 02/22/2023

  Good morning,

   

  This customer has their vehicle, as well as their final bill.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drop my Vehicle off which is a 2019 Honda CR-V in December 2021. It’s now July 28 2022 and I still don’t have my vehicle back. They keep giving me a run around about it. Now they are saying that they don’t know when they can get a certain part saying Honda Discontinue it. And for me to call my insurance company and have they total the vehicle out. The insurance company have already pay them for there services.

  

  Business Response

  Date: 08/16/2022

  
  ***** *****
  Attachments
  10:02 AM (39 minutes ago)
  to me
  
  Hi *********,
  
  Thanks for the call. As we discussed, it is our deepest desire to complete this repair and get this customer back in their car. Unfortunately, the part that is on backorder is the SRS control unit. This is a very important component that controls the airbag and seatbelt system. We have received multiple ship dates from the manufacturer, but still haven't received the part. While we certainly understand our customer's frustration, this is completely out of our control. Attached is correspondence from our supplier verifying this information.
  
  
  ****** ********* ******* *********
  ***** *** ********* *********************************
  ***** **** *** *** **** ** ***** **
  ******** *** *****
  *** ********************** ************************
  
  
   
  
  The order for this SRS unit has showed multiple “ETS” ship dates for the last 6 months. Those are ship dates as well, from the manufacturer which in this instance is Continental, NOT American Honda. According to the parts Analyst at my Distribution Center this part has not been released into American Honda hands yet. These dates are contingent on Continental getting the parts to American Honda and then to the ordering dealer and then the repair facility. These dates are also constantly updating, therefore they are subject to change per American Honda.
  
   
  
  When I spoke with Dealer analyst on this specific order (Ref. U0290622) they were unable to tell me anything other than what the provided documents show here. Their Estimated time of ship from Continental to THEM is still listed as 9/8/2022, as of the time of our conversation on 07/29/2022 @ 11:20 am.
  
   
  
  ********
  
  ******* ***** ********* *****