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Business Profile

Credit Union

Day Air Credit Union, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Day Air Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Day Air Credit Union, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had multiple issues since opening my account a couple months ago.

      1) I pointed out a typo with the email. Was told it would be corrected. It wasn't and I had to call in to get the correct email on the acct to receive documents.
      2) Was given a membership card wtih a 6 digit acct number. I needed 9 digits and had to call in for that.
      3) Membership card did not have online username.
      4) Can only receive not send messages in the message center
      5) User Interface for business checking uses BizLink and is horrible
      6) Was unable to link external bank accounts online and had to call in. I was told on June 21 it could only be done via a form sent in to them with the bank info. I sent in the form and the external acct never got linked.
      7) Went to close my account and no option to do so online. Called in and was told a letter needed to be sent.

      I then went into the branch to close my account and was told there's an early account closure fee of $100 within 6 months.

      Business Response

      Date: 08/08/2022

      August 5, 2022

      ***** * ******
      **** ********* ***
      **** *
      ******* ** *****

      RE: Better Business Bureau complaint #********

      Response from Day Air Credit Union

      Greetings Ms. ******:

      We received a complaint from the Better Business Bureau on
      August 5, 2022, detailing the service issues you have experienced since
      becoming a member of Day Air Credit Union in June. While some of the inconveniences
      you described were put in place as security measures and not to be a nuisance,
      we understand how these created friction for you being able to use the
      account.  We will take this information
      and see how we can improve our processes.

      We apologize that we were unable to meet your expectations
      and will gladly waive our Early Account Closure Fee, should you still wish to
      close your account. However, we hope that you will give us the opportunity to sit
      down with you to review your account needs and get you set up as intended from
      the start.   Please contact us at your
      convenience so that we can set up an appointment to meet with you.


      Sincerely,

      ***** ** *****
      Director of Business Banking 

      Customer Answer

      Date: 08/08/2022



      Complaint: ********



      I am rejecting this response because I have already closed the account. I would appreciate a refund check though to the address below. The account number was *********. 



      Sincerely,



      ***** ******
      4252A Amaryllis Drive
      ******* ** *****

      Business Response

      Date: 08/09/2022

      August 9, 2022

      ***** * ******
      **** ********* ***
      **** *
      ******* ** *****

      RE: Better Business Bureau complaint #********

      Response from Day Air Credit Union

      Greetings Ms. ******:

      In addition to the $27.00 fee that was refunded prior to
      closing your account on Saturday, August 6th, we will also mail you
      a cashier’s check for the $100.00 Early Account Closure fee that was charged on
      the same day. You will be receiving cashier’s check #196283 made payable to you
      personally.


      Sincerely,

      ***** ** *****
      Director of Business Banking 

      Customer Answer

      Date: 08/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      ***** ******

    Day Air Credit Union, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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