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Business Profile

Fast Food Restaurants

Taco Bell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used online app to place a food delivery order. Found fault in the app. The app selected pick up to an alternate location after taking money from my debit card. I cancelled the order. I called the sepected store asked for a manager. He said speaking. Told me he got my cancellation. But couldnt tell ke my name or contents of the order or total $. Ive contacted taco bell 5 times regarding issue and cannot get this resolved. I placed another order that same night. The food that was ended up being delivered was the food from the first "cancelled" order. Cold and gross. I was charged $70 for the cancelled order and $50 for the second order and got terrible food and robbed of money on a cancelled order. And now nobody can handle this. Was told to call doordash. Doordash said they are just the courier call the store. Its a round and round blame game. I just want my money back.

    Business Response

    Date: 11/27/2022

    Door Dash is a 3rd party company that is used by the account holder to place and receive a food order etc.  It is not Taco Bell's Application.  The Payment is not handled through Taco Bell.  We did speak with the guest twice and asked them to give it 3-5 business days to clear the bank account as it was showing as a pending transaction.  The customer did not contact us back.  If the guest could bring us in the current bank statement showing these 2 amounts, she was charged we will be happy to refund her money to make things correct with her as that is the ultimate goal.  With it being a 3rd party transaction, we have no record of what the actual transactions are. 

    I can be contacted at ************. 

    Customer Answer

    Date: 12/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.


    Regards,



    ******* *******

Taco Bell is NOT a BBB Accredited Business.

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