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Business Profile

Gutter Guards

Weather Armor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Guards.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation of our Sun 6Setter awning was completed on 6/12/2023. At the time of installation, our awning cover was not delivered and installers wrote on our receipt that the awning cover would be later shipped to us. I have repeatedly called the company and spoken to either Mike K**** or Tiff for updates on when our cover will be shipped. Each time they say there is a back order issue to check back in 2-3 weeks. Last phone call made was September and still same answer. To date we have not received our awning cover to protect our awing from the winter weather. we would like to get our cover that was paid for back in June delivered to us.

    Business Response

    Date: 12/08/2023

    SunSetter’s cover were on back order and it was out of our control to speed up the delivery of the winter cover.  The factory would give us a timeframe that we communicated with the customer but the timeframe was not accurate on their end.  
    I had communication with the factory that the cover has been delivered to the customer.  

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an awning installed on 5-17-23. There was a side shade as well and the 2 installers stated it would be too big and I would need a smaller one. They called the office in my presence and ordered a new one telling me it would be delivered to my house in less than 2 weeks. A month later I didn’t have it and heard nothing . I started texting/calling the sales rep and after several attempts he texted back and simply said “it’s backordered, check back in a week.” After a week , nothing so I contacted again and it took 3 attempts before he would call me back. He said warehouse says “backordered.” I paid over $7000 for a complete awning and this man is doing nothing to complete my order or even act as tho he cares . I would like a resolution to this!

    Business Response

    Date: 07/21/2023

    I apologize that you don't have your side weather breaker to complete your job.  The side weather breakers are on back order with Sunsetter factory and the factory can give us no ETA when they can return to stock. We were originally told that they would be back in stock in 2 weeks by the factory.  This is completely out of our control and we would be happy to refund your money for the cost of the side weather breaker $238.00 or you can wait for it to be shipped.  I will add the All Weather Warranty onto your awning at our cost for your frustrations.

    Customer Answer

    Date: 07/21/2023

    I accept the business's response to resolve this complaint.
    Along with the refund, I would like a copy of the warranty and what it entails. 

    Thank You

    ******* ******

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff LO Consumer states the business put in a sun fitter retractable awning. Consumer states the awning will no retract. She contacted the business and spoke to a rep named **** ****** in November 2022. An appointment was scheduled but they canceled and rescheduled fir 11/18/22. The rep who was coming to check the awning slipped off the road while driving to the appointment. The consumer called to reschedule and was told she would receive a call whenever the business would be in the area. The consumer has been trying to call the business and just keeps getting voicemail.

    Business Response

    Date: 12/20/2022

    Per phone conversation with business, the weather was holding up the work being completed.  They have performed the service.

    Customer Answer

    Date: 12/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.
    Regards,
    Yet
    **** ********-*****

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