Complaints

This profile includes complaints for KeyBridge Medical Revenue Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KeyBridge Medical Revenue Care

  2348 Baton Rouge Lima, OH 45805-1167

  
• 

  KeyBridge Medical Revenue Care

  PO Box 1568 Lima, OH 45802-1568

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to pay a bill that was sent to keybridge and they refused to take my payment as I was not the one that had the service. I was asking for no medical information just trying to pay my daughters bill who is in college and they refused. Can’t report to credit company when I tried to pay it and ***** the supervisor refused payment. After I had social, and all info they would need to pay the bill. This is not against hippa guidelines as I was asking no medical information

  

  Business Response

  Date: 06/26/2023

  KeyBridge has reviewed the complaint.   KeyBridge is regulated by the FTC and the CFPB.
  We are strictly prohibited by law from disclosing, discussing or acknowledging any
  private details for any person(s) that may or may not be in our system or
  record.   The following link to the CFPB will provide additional
  education and insight. ***************************************************************

  KeyBridge is empathetic to the situation and understand the frustration.  However, without direct release, we cannot
  assist any third party in any communication.
  

  Sincerely,
  KeyBridge 

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct ******* - Keybridge sent me a collection notice with an amount but no explanation. I work 2 jobs so I cannot call during business hours so I emailed requesting information. I left my email address but no response. I emailed about a week later and no response. And again this week and no response. They threaten if you don’t response or pay in 5 days etc etc but they don’t respond at all. I’m not going to pay something with no explanation as to what it is for. Also they already tried to take money from me that was for a bill that was paid in full so I don’t trust they know what they’re doing.

  

  Business Response

  Date: 06/28/2023

   KeyBridge has
  reviewed the complaint and completed our investigation.  KeyBridge does acknowledge the dispute and can
  confirm we did receive the consumer’s email communication.  We are in the process of investigating which
  includes direct cooperation with the original creditor.  Once our investigation is complete, KeyBridge
  will mail a copy of the verification to the consumer. This will provide more
  details. Our records do show the initial validation notice was mailed out on
  March 12, 2023 which gave specific details regarding the account.  Our system of record also reflects 2 online
  payments made towards the account.
  
  Sincerely,
  KeyBridge 

  Customer Answer

  Date: 06/29/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  there was not specific detail provided in March
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-17-2023 I made an online payment to Keybridge in the amount of $1500. Thus brought my account balance to just a little over $400. Then on SUNDAY 6-18-2023, Keybridge report a collection account to all 3 credit bureaus stating I had a balance of $1,910 which was not correct. If they are going to report on Sundays, I feel they should deduct the payment I made on Saturday. The other thing is, I was only aware of this account being sent to them for less than 3 weeks. Keybridge is a company that is out to ruin peoples credit and that’s a fact!

  

  Business Response

  Date: 06/27/2023

   KeyBridge has
  reviewed the complaint and completed out investigation.  Our review of the timeline of events show data for our monthly
  furnish to the credit reporting agencies was pulled through Friday, June 16,
  2023 and submitted on our next business day, June 19, 2023.  A payment was posted in our system of record
  on the afternoon of June 19, 2023, post file submission. A secondary payment
  was posted on June 21, 2023.  We are
  sending notification through e-Oscar to have the collection tradeline removed.  A copy of the deletion will be mailed
  directly to the consumer.  
  
  Sincerely,
  KeyBridge 

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ORTHOPEDIC INSTITUTE OF PA and do not have a contract with KEY BRIDGE Account #************* They do not provide me with a validation of the debt.

  

  Business Response

  Date: 03/24/2023

  KeyBridge conducted a detailed investigation regarding the
  claims the consumer is not liable for the debt. 
  We notified the original creditor of the dispute and requested documentation
  to substantiate the charges.  On March
  23, 2023, the creditor confirmed the outstanding debt is owed and the consumer
  is liable for the charges.  Verification of
  the debt with supporting documentation was mailed to the consumer.  We have updated our system of record to reflect
  the debt is in dispute. On March 30, 2023, the National Credit Reporting Agencies
  (Experian, Equifax, and Transunion) will execute a new policy that removes all medical
  collection tradelines that are not a minimum of $500.00.  If the consumer has any questions regarding our response, they may contact the KeyBridge compliance officer directly at ************.

  Sincerely,

  KeyBridge 

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called numerous times (both numbers provided), during business hours, to get a "no one is available and a click. I have paid my debt through the hospital and have no outstanding balances, but somehow keep getting a letter saying I owe $20 from an original $69 bill. This has now hit my credit report even though it was paid.
  The voice-mail I received also started with a very soft "*****" then loud hello, followed by the rest of the message. I find this super unprofessional.

  

  Business Response

  Date: 03/20/2023

  KeyBridge has reviewed the complaint and did conduct an
  investigation.  Our call center does
  experience high call volumes. It is our goal to answer all consumer calls within
  30 seconds or less but unfortunately during peak hours consumers may have to
  wait longer.  We apologize for the inconvenience
  and we do provide for all callers who wish not wait on the line the option to receive
  a call back when a representative becomes available without losing their place.  With respect to the balance of $20.00 showing
  in our system of record. KeyBridge did request verification of the debt from
  the original creditor. On March 14, 2023, the creditor did notify KeyBridge
  that their records still show a balance of $20.00 owing.   A copy
  of the verification was mailed to consumer. 
  We have updated our system of record to clearly reflect the consumer is
  disputing the charges. If the consumer has additional information related to
  the dispute, it can be sent to KeyBridge who will reinvestigate further. We also
  contacted our I.T department and had them investigate the contents of our
  messages to consumer. The director of I.T thoroughly tested, reviewed and analyzed
  the results of our automated messages. 
  We can with absolute certainty confirm our messages do not and
  never have included any such negative language. 
  Our message greeting is a simple, ‘Hello.’  If the consumer is willing to provide a copy
  of her message to our I.T department, they will investigate this further.  The consumer may contact the Compliance
  Officer (**** ********) at ************ ext. *** for more details.
  Sincerely,
  KeyBridge 

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KEY BRIDGE- GAC1OIXXXXXXXXXXX
  
  I am in receipt of your company’s letter informing me you’re handling the collection of the accounts mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (KEY BRIDGE } and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.
  This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming YOUR company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
  Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, KEY BRIDGE are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.
  I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the FDCPA and FCRA.

  

  Business Response

  Date: 03/21/2023

  The complaint has been reviewed.  We conducted an investigation that involved a
  detailed review of our internal records and requested documentation from the original
  creditor that would substantiate the debt. On March 21, 2023, the creditor
  confirmed the debt is valid. The charges originated from six separate dates of
  treatment and is balance after insurance. 
  Verification of the debt has been mailed directly to the consumer.  KeyBridge has notified the National Credit Reporting
  Agencies that the debt is being disputed.  We have also updated our system of record to cease
  all further attempts to communicate with the consumer. The consumer is welcome
  to contact KeyBridge directly if there are any additional questions.
  Sincerely,
  KeyBridge .

  Customer Answer

  Date: 03/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  i asked KeyBridge to request the Tradeline be removed from all the credit report agencies I didn’t see that addressed in the reply
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 03/21/2023

  Based upon our review of the facts, as a data furnisher,
  KeyBridge has unequivocally complied with the regulatory requirements of both
  the FCRA and the FDCPA.  In our
  investigation, we concluded that the data we furnished to Equifax, Transunion
  and Experian was complete and accurate. 
  There is no basis for KeyBridge to delete the tradeline when the debt has
  been substantiated.  As previously
  stated, we did send an update on March 20, 2023, that the charges are in
  dispute by the consumer.  Please note, in
  July of 2022, the NCRA modified their policies and agreed to delete all medical
  collection tradelines when the data furnisher reported the debt paid. 

  Customer Answer

  Date: 03/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Not only is this a Hippa Violation but 

  My initial  request was VERY CLEAR YOU NEVER Provided me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.

  
  
  A copy of an alleged bill with an unknown company is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the FDCPA and FCRA.

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge against me that went to collections, I didn't know about the charge , until very late, then they garnished my wages. Now I'm being forced to file bankruptcy. I need help I have a written paper of them agreeing to a set amout being pulled each month, and they are not doing what they agreed to do. Instead of pulling $100 bi-wkly they're stealing $217 a week. I have to choose between food or bills. This company is about to make me homeless. This company is known for shady dealings, and out right liying to people. They also say I owe for another bill that's $1,264 I've never seen before.

  

  Business Response

  Date: 01/31/2023

  KeyBridge has reviewed the complaint and did conduct an
  investigation.  Based on the facts our
  agency uncovered, the consumer was provided proper notice of all accounts and
  no payment arrangement was agreed to by all parties.  In order to provide an accurate response, we requested
  documentation from the attorney handling the case for KeyBridge.  It was concluded that the consumer made his appearance
  in court in May of 2022 and signed an agreed judgement and offered payments of
  $100 per month, however the plaintiff denied. 
  A second court appearance was in September of 2022 where the defendant
  offered $100 biweekly, but the plaintiff again denied the request. The courts
  granted a garnishment order in November of 2022.   The attorney
  handling the case for KeyBridge also stated per consumer’s request they attempted
  to make contact with the him on several instances but the consumer did not
  answer.  We will once again mail the consumer
  anything active in our system of record, however he will need to speak to the
  attorney in IN directly on the ongoing legal case. If the consumer chooses the
  option for bankruptcy, all parties will be notified and appropriate action to
  be compliant will be taken. The consumer is welcome to contact KeyBridge directly
  and speak to the division manager for any further questions or assistance.
  Sincerely,
  KeyBridge 

  Customer Answer

  Date: 01/31/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received absolutely nothing in the mail regarding my robo calls I receive from this company leading me to believe it was a scam. I never received a real human on the other end of the line, my phone flag’s as a spam risk. I have no account number as I have never received a piece of mail regarding any outstanding balance from Keybridge. I refuse to have my credit score drop from a company who doesn’t even contact its clients properly regarding something as important. I have been receiving several calls a week from Keybridge with robo voicemails at the end.

  

  Business Response

  Date: 11/10/2022

  KeyBridge has reviewed the complaint.   Our records
  illustrate that our initial written communication to the consumer was mailed on
  the 22nd day of September 2022.  
  There were approximately 14 days from the date we mailed the notice to
  when we began our attempts to communicate by telephone.  Under strict guidelines from the CFPB, our
  company is only permitted to leave ‘limited contact messaging’ to protect the
  privacy of the intended called party. Furthermore, once the call is placed, our
  name and caller ID is distributed to the various telco providers.  However, some wireless carriers and apps will
  transmit the caller ID to reflect spam.  Please
  understand it is never our intent to dilute the information being sent out to mislead
  any consumer, but unfortunately there is not much we can control with the
  various telecommunication companies.   KeyBridge has taken the initiative to investigate
  the consumer’s complaint further and have mailed additional information to the
  address on file and listed on the complaint.  We encourage the consumer to review and
  contact our office with any questions.
  
  Sincerely,
  KeyBridge