Complaints
This profile includes complaints for Superior Credit Union Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed an unauthorized Chase Credit card charge on my Superior checking account that was not authorized by me, it was originally declined by Superior as I did not have the funds in the account to pay it. I called and was told everything was fine it cannot be paid if Chase credit tries again. I made two separate calls on the week of July 10th 2023. And was reassured it would not be paid if funds were not available in my checking account.
I went into my Superior account on Friday July 14th to find my checking account balance at zero.
I noticed they pulled money from my savings that was NEVER authorized by me, to pay this unauthorized Chase bill, that I called them about the week prior and was told not to worry.
I was told they have every right to do as they did and my 500 dollar loss is not their problem and the would not reverse the payment. What?
When I signed up with this credit union at No time was I told about them moving funds without my permission nor did I sign up for any overdraft protection.
So, here I am today out 500 bucks which was my household bill money. I explained this to them, they didn’t care. All I was told is too bad, it’s not our problem?
I will also be filing a complaint for Chase bank, who put thru duplicate charges and denies it, yet they got paid twice! As of the moment I not getting anywhere with them. I made one 500 dollar payment that went thru on July 3rd on both ends. The duplicate charges and payments are after this, in which none were authorized by me.
There is no way Superior did not see this as a duplicate, especially after me calling them twice. I got some snippy customer service gal that said we can’t monitor everyone’s accounts? What?
All I want is my bill money back. I am in the process of closing my accounts with them, once I get things changed back to another bank.
I have never been treated in such a rude and uncaring manor and by a bank that’s using my money.
They had zero rights to move my funds without my permission.
Business Response
Date: 07/27/2023
BBB received a response from the business but wishes to not publicly publish due to confidentialityCustomer Answer
Date: 07/27/2023
Complaint: ********
I am rejecting this response because:‘At no time did I EVER authorize weekly payments with Chase. I have no idea where they got this information from? This a credit card account!
This is why I called Superior not once but twice and was reassured any charges would not be paid if monies were not available in my checking account.
AT NO TIME was superior credit union given any permission to use my saving account to cover overdrafts!
I DO NOT have any loans with Chase. In fact I have No loans with anyone!
I did call Chase and am still dealing with them at this time. You will see a complaint filed regarding this.
Got upset, Gee ya think, superior drained my bill money, yes I was extremely upset. Then add in the snippy customer service, it just added fuel to the fire.
‘I have a limited income * disability and cannot afford these people to do as they please with my accounts.
‘I simply want my 500 dollars returned, that was used WITHOUT my authorization. Superior can get it back from Chase if they choose.
Once done, I’ll close my accounts and try to forget I ever walked thru their doors.
***** *******Business Response
Date: 08/02/2023
BBB received a response from the business but wishes to not publicly publish due to confidentialityCustomer Answer
Date: 08/02/2023
Complaint: ********
I am rejecting this response because:Once again I NEVER approved any automatic payments with Chase credit cards. I want to see what Proof they have regarding this. And exactly where they obtained it from?
‘If I did, which I DID NOT authorize any automatic payments, why were there no other payment charges after this? Because, Superior is lying thru their teeth, that’s why!
‘I did call Chase and now have another open dispute regarding this.
I was NEVER offered any solutions by Superior credit union or an offer to open up a dispute. I was in so many words, too bad, nor our problem. And in a very rude and condescending manner I may add.
‘And after the treatment I’ve received so far, opening a dispute with them in all honesty would be a waste of my time at this point. There is definitely something off with this credit union.
Which is why I am here today.
Second my late husband’s name is **** not ****, and the attention to details is certainly lacking with this credit union.
‘Third, I opted out of any overdraft protection at my sign up, when verbally asked if I was interested. I NEVER received any booklets of any kind. I have the folder right here, no booklets.
I will send copies of the 2 sheets of paper I received. That’s it just 2 sheets of paper. No booklets no nothing on rules or on how things work.
‘Again, I want the 500 dollars they stole from me and would like it sent to me in a check. Post haste.
Thank you.
Sincerely,
***** *******Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving automated emails from Superior Credit Union about Account Activity Alerts for online banking and I do not have an account with them. Contacted their call center twice to get my email disassociated with the account in error. Agent explained that they would send to their service department to correct. I am still getting emails without the ability to "unsubscribe".Business Response
Date: 10/19/2022
We received a letter regarding unwanted emails being received by Mr. ***** ***** from Superior Credit Union. I spoke with Mr. ***** on the phone and had him email me a copy of what he was receiving to ensure we could fix the error. We have a member with an email address that is one character off from Mr. *****’s which explains why he was inadvertently receiving these communications. The email address has been successfully changed and Mr. ***** should not receive any further communication.Customer Answer
Date: 10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.