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Business Profile

Motels

Travelodge By Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date the hotel was booked for was 05/03/2025, $68.76 was paid for the room. The room was advertised to look nice online, and The reviews on the booking sight were good. But upon arrival I noticed the building wasnt the same as advertised in the photos and upon checking into the room I noticed there was mold all over the ceiling and in the bathroom. The bed covers were torn and tattered, there was hair and dirt in the bathroom, the floor had not been vaccuumed in the main area and so it was covered in particles of dirt, hair and food crumbs. The walls were covered in stains and dirt. The room had a foul smell and was hard to breathe in presumably from all of the mold that was around. The curtains were also tattered and messed up as if someone just tossed them around. I immediately left and asked for a refund for the room because I was not going to stay and was told I need to speak to the manager on Monday. I waited until Monday to call the manager, they were extremely rude, told me no refunds and hung up on me. After calling back and letting them know how unprofessional the situation was they proceeded to hang up on me again, refusing to give a refund despite not providing anything saying no refunds would be provided.

    Business Response

    Date: 05/06/2025



    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********

    Dear Contact:

     Thank you for notifying our office of the concern filed by ****** ***** at the Travelodge property in ****, OH.

     To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May 9, 2025.  As a company, were committed to delivering a great experience with every stay with us.

     If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ********************************************** & *************
    Office: ************

Travelodge By Wyndham is NOT a BBB Accredited Business.

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