Complaints

This profile includes complaints for Allstate Exteriors & Restoration Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Exteriors & Restoration Services LLC

  312 Lafayette St London, OH 43140-9069

  
• 

  Allstate Exteriors & Restoration Services, LLC

  1506 Milburn Ave Dayton, OH 45404

• 

  Allstate Exteriors LLC

  1210 Tropic Park Dr Sanford, FL 32773

• 

  Allstate Exteriors & Restoration Services LLC

  470 Olde Worthington Rd Ste 200 Westerville, OH 43082-9127

  
• 

  Allstate Exteriors & Restoration Services LLC

  1277 Maple Ave Zanesville, OH 43701-2849

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with AllState Exteriors & Restoration LLC on 10/14/2022 for a Standing Seam Metal roof We explained we wanted the very best material etc.The project manager at that time said he understood and that was no problem We put a down payment of 15,166.20 because of the up grades it went from 36,466.82 to a total of 50,553.99 We were told the roof job would start soon We tryed to call and text several times.
  a crew came out on Feb.22 2023 to begin. I was at work my husband was home and due to him having 4 previous vertebrae collapse and fractured back he's usable to look up.When I got home from work I realized from the edges around the house there were places that looked rotten and the underlayment had been installed.They had taken pictures but because of what I saw from the edge I could not believe the other did not have places that was compromised after going back and forth We agreed on replacing the plywood at a 120 a sheet that was in our contract that came to 12,560.00 bringing the total to 63,113.99 for our Metal roof The Metal was delivered on April 6th to our yard March 12 2023 the project manager texted and said not sure when our work is commencing with the metal after some time a crew came and installed the metal on roof but it is still not finished.The ridge cap and the side of house is not on A Crew came out did a terrible job on the Facia and Soffit installation which a representative of the company agreed it needed to be re-done We have no gutters on the house and the side of the roof is open for rats and other animals to get in the attic where one of the crew took down the Soffit and left it open.Our expensive roof and other things on our house is being compromised because this roof has not been finished.The general Manger set up a meeting on May 25th he agreed it needed to be redone we have tried calling since and no returned call we want this roof finished with the quality and workmanship we were promised and is paying for.

  

  Business Response

  Date: 06/07/2023

  Ms. *******,
  
  Thank you for taking the time to leave this message, and we sincerely apologize for the delays in completing your project and the lack of communication on our part. We understand the frustration this has caused and want to assure you that we are taking immediate action to address these issues. We have prioritized your job and have already begun working on it. In fact, just moments before receiving your BBB message, we were actively discussing your project and making arrangements for its completion. With that being said, we are pleased to inform you that your job has been scheduled for tomorrow, June 8th. Our dedicated Quality Control Manager and his team will be on-site to ensure that the remaining work is completed to the highest standards.
  
  Once again, we apologize for any inconvenience caused by the delays and lack of communication. We are committed to making things right and ensuring that your project is completed promptly and with the utmost attention to detail. We appreciate your business and hope to genuinely elevate your experience moving forward.
  
  Thank you for your understanding, and please feel free to reach out to us if you have any further questions or concerns. 
  

  Customer Answer

  Date: 06/08/2023

  The reason I am rejecting the response at this time is because this business has told us that they was going to correct the problem or finished our roof before and it doesn't happen .They came today to put ridge cap on etc and in our contract it states they will touch up any cut Metal with the Kanar Metallic color so the metal will be protected after it has been cut we went with this company becouse they agreed to this. My husband called and text three different project mangers and even when the head one of them came out on May 25 to have a meeting he was asked about the touch up paint and confirmed it had been ordered. We are paying a lot of money for this roof and want this company to do as they have promised in our contract. Our contract also states the edges will be cut flawless and if not replace said panel.We want to wait and see the finished work and if they do it properly as promised and then I will get back to inform you on the outcome. We tried calling someone after and we get no reply

  

  Business Response

  Date: 06/26/2023

  Following my discussion with the production team, they informed me that the scheduled date for this task is tomorrow, June 27, 2023. Brooke, our production coordinator, documented a communication that took place 5 days ago, where the customer was informed that the work would occur this week. Weather permitting, we expect this to be finished up tomorrow. 

  Customer Answer

  Date: 12/04/2023

  
  I want To reopen claim #20153707 regarding our contract that was signed 10/14/2022 for a standing seam Metal roof for 50,553.99 that also includes new Facia Soffit and seamless gutters. We were promised that this roof would be done with the best quality material and workmanship.The contract states an Amazing install. If panels has manufacture or worker caused scratches it will be replaced.The edges would be cut flawlessly and if not replace said panel. Feb22/2023 they installed the metal roof, Soffit/Facia as stated in our previous claim it was not done correctly and had to be done over. The gutters was not installed for almost a year leaving causing streaks down the new facia all around the house. The redo begin Brooke was our contact person said on 10/18/2023 redo began On 10/19/23 informed us they ran out of metal to complete the job, measured amount wrong had to ordered more. I Was concerned about it not matching the color of the first batch Oct. 31/2023 texted the metal was in,delivered on Thur.Nov 2 and on Nov. 3 would finish roof when crew arrived found out it was wrong size had to reorder Nov. 16 texted metal would be on site. Nov.20 would continue on Tue. 21 2023 when they said finished on Wen. 22,2023 it was dark and we could not see roof I have sent Brooke pictures and texted her in regards to things with our roof / soffit and facia that is still wrong and ask her to have them fixed and she informed me she would pass it on to Rick the General manager.I stated in pictures dent in rib of panel,uneven cuts in metal/panels Metal crinkled where it was turned over Flashing on side looks bad a few panels toward front of house is not the same color. Facia has stains everywhere soffit does not fit in properly It's been over a year and they have made numerous attempts to correctly install our standing seam metal roof and the Facia and Soffit has not been installed correctly as stated in our contract therefore we are asking for a fair price reduction for this.

  

  Business Response

  Date: 12/12/2023

  Thank you for looking into this for me, and getting back with me! 

  
  

  We strive to promptly and efficiently resolve this matter. As we approach the year-end, it is crucial to close out all existing projects. Mrs. ************ has had the tendency to space out all meetings with us, which is part of what led us here. She currently owes a balance of $35,787.79and the only thing left to do on her project is gutters. Outside of that, we have completed her roof twice, alongside her soffit and fascia twice. We have done a full walk around with her, and during that walkthrough, she was happy with the work done. We always answer complaints and fix all issues that come along with them, and we are extremely proud to be A+ rated with the BBB. With that being said, we feel there is nothing left for us to offer Mrs. ************ as we have truly gone above and beyond to complete the project. 

  
  

  We do have text messages from Mrs. ************ threatening the BBB (this was a consistent issue - if we didn't say "how high" when she said jump, she would say she is contacting the BBB, writing a bad review, or opening a complaint), and we have text messages from her stating she is not willing to have us come complete the gutters. 

  
  

  That will be the first time in 20 years we have felt like there isn't a solution to a customer's complaint or issue. At this point, we believe the best solution will be to take the gutters off of Mrs. ************s contract, adjust her balance for the gutters, and invoice her for the remainder. 
  

  
  

  If this is still something we need mediation for, we are available anytime Monday-Friday, 8am-5pm. We will need to get this job finished before the end of the year. 

  
  

  If you have any questions, please let me know and I would be happy to elaborate. We truly want to figure this out. 

  
  

  Thank you!
   Macey 

  Customer Answer

  Date: 12/16/2023

  We are anxious to finish this seriously over due project,10/14/2022 agreement and change order 03/03/2023 both requiring "an Amazing install".As we have told Allstate we are open to accepting this flawed project "As is" with a fair adjustment in the final price.We have already accepted a specific time and date for mediation to attempt to reach agreement as to what that fair price is. Allstate's poor workmanship  and installation has made several redos necessary resulting in unnecessary stress and time loss. I have never at any time asked for anything not required by our contract furthermore I have never treated anyone from Allstate with anything but respect.On their last attempt they didn't order enough metal to finish the roof, therfore they had to place a second order we were concerned that the color of the second order would not match what they had already installed.The last attempted was finished after dark,therefore we could not see to do a final walk around.In the daylight it was obvious the color of the second order was lighter and did not match the color of the first installed, resulting in a unacceptable situation. We have paused the gutters until other flaws can be corrected ,because after the gutters are installed it will be impossible to correct the existing flaws .

  Regards,

  
  
  ****** ******* * ****

• Initial Complaint

  Date:05/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in November of 2022 I got with Allstate Exteriors to work on the flat roof of the company I work for after Hurricane Ian. There was some damage to the AC unit and the mule hide roof needed replaced. In January they came and started the work in conjunction with the AC company. But for some reason they replaced the mule hide on another flat roof section that did not need repair and that roof now leaks! They took off our skylights and covered them with plywood (by the flat roof they are supposed to repair) and have not replaced those. I don't know if the roof was ever laid. They left a lot of trash. They have not come back to finish the job and it's been over 5 months. I have gotten no response regarding a resolution. Just every time I call they take note of my complaints but no one will address them.

  

  Business Response

  Date: 05/17/2023

  We sincerely apologize for the inconvenience and frustration you have experienced with our services. We understand the urgency of resolving this matter and want to assure you that we are committed to rectifying the situation promptly. To address your concerns and provide a clear plan of action, we have devised a three-point plan to fix the issues you have raised:
  

  1.) Immediate Assessment and Repair: Our priority is to promptly assess the current state of the roof and identify the sources of leakage. Over the course of the last couple of days, we have had team members out to assess the situation. Following that, our team will then proceed with the necessary repairs to ensure the leaks are resolved.

  2.) Skylight Replacement: We acknowledge the skylights were removed during the project and have not been replaced. As part of our resolution plan, we are working to expedite the delivery and installation of new skylights to restore the original functionality and aesthetics. As the skylights are custom-made, their arrival from the manufacturer is pending. They have been ordered and we are regularly checking up on the delivery date. 
  

  3.) Timely Completion of the Job: We deeply regret the delay in completing the job. To address and resolve this situation, we are dedicating additional resources to your project, with the goal of completing it within the next month. We are mindful of the fact that we are awaiting the estimated delivery date for the skylights and will work diligently to integrate their installation into the project timeline.

  Thank you once again for your understanding and cooperation. We are committed to delivering the results you expect and look forward to finalizing your project! 

  Customer Answer

  Date: 05/18/2023

  
  I will accept the businesses response when the job is complete. Not before. I will also not reject their response. Company: Allstate Exteriors & Restoration Services LLC Consumer: ****** ***** ***** ***** **************
  
  Sent from ***** ***** **********************

  

  Business Response

  Date: 05/18/2023

  We look forward to finishing this up! If you need anything in the meantime as we work through your project, please let us know. 

  Thank you! 

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for a partial roof replacement on 2/16/2023 & provided a down payment of $1,935 by debit card (immediate transaction). Work to commence anywhere from 3 weeks to 5 weeks. I checked back & work was scheduled to begin on 4/10/2023.
  It was getting late in the day so I called Allstate. They told me that their crew’s truck has broken down & it should be the following day 4/11. No crew showed up the next day so I called again & was transferred to the GM in Ohio. I was then told that they couldn’t do the roof because of their interpretation of Sarasota County’s 25% rule regarding roof repairs.
  I then agreed to a refund of my $1,935 by either return credit to my card or check.
  In addition I would like to be reimbursed for 2 trips to the UPS Store for notary service for NOC (Notice Of Commencement) at $10 ea. = a total of $20. Making the total refund $1,955.
  While it is only $20, I feel I should not be out of pocket anything on this transaction.
  To date I have not received either, so I called again regarding payment & my message was allegedly forwarded to someone in authority?
  That was this morning & I have not heard back.
  I also started reading reviews & BBB complaints. It seams to me that no action occurs within Allstate, until a BBB complaint is made & then it is resolved.
  I have no faith that this will be resolved without said complaint & in general do not trust them because I’ve already been obviously lied to.

  

  Business Response

  Date: 04/19/2023

  Thank you for contacting us! First, I want to apologize for any confusion or inconvenience you have experienced with Allstate Exteriors. After Hurricane Ian, we hired several new project managers to better serve our community and have been training them extensively on our products and services. However, it has taken us some time to reach the necessary capacity to meet our community's needs. We deeply apologize for any misunderstandings and inconveniences that have occurred as a result of our newer team members still learning certain aspects of our business. Though we have been in business for over 20 years, I will admit that we were underprepared for Hurricane Ian as a local roofing contractor. As we turn a corner being several months out from the Hurricane, we sincerely hope to be able to provide our usual 5 star experience to all of our customers again. Regarding your refund, it was sent out on April 17, 2023 and should arrive soon. If you need further assistance, please do not hesitate to contact us. We would be happy to help! Thank you for your time, Macey M******

  Customer Answer

  Date: 04/21/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted this company to install gutters. We provided a down payment. After several months, they keep giving us excuses. I asked for a refund, they refused. Instead set up another appointment, but they never showed up. Then rescheduled another appointment and again never showed up, never called, NOTHING!!! I have contacted several reputable gutter companies who can be here within a week. If the company is unwilling to provide the service they were contracted to do, they should refund our money.

  

  Business Response

  Date: 04/14/2023

  Thank you for taking the time to send this information in to us! I believe we finished this job yesterday (April 13, 2023) and I believe this is resolved. If this isn’t the case, please let us know! 

  Thank you again with your time and patience as we worked through your job.

  Customer Answer

  Date: 04/14/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ********* ****

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with Allstate Exteriors London OH on 8/23/2022. We paid $3800 to fix leak on roof around the Steeple at church. The first hard rain it was leaking, and I called and spoke to Evans. He said, "he sent workers out to solve the problem." But I was not present. When it rained again it was leaking again, and I called Evans, I guess he is responsible for scheduling appointments, no results. It rained again and leaking again from same area. I Called 1/10/23, I let them know I want to be there when come. I have not heard from anyone.

  

  Business Response

  Date: 01/18/2023

  I am extremely sorry that you had this experience with us, I believe since reviewing this complaint on January 17, 2023 we have settled the issue. Our Customer Service manager called the customer yesterday, January 17, after reviewing the complaint. When she called, we had a crew at the church and the customer was meeting them there. While diagnosing the issue, it was clear that it was not the roof, but the steeple on the roof. However, we caulked the area where we believed the leak was coming in in hopes to fix the issue. Moving forward, if you need anything else, please call into the office and ask to speak to a manager. Thank you! 

  Customer Answer

  Date: 01/26/2023

  BBB received notification from consumer accepting the business' response.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had highered Allstate to replace my 2 story family home with a metel roof. This Job started in June 2020.
  The Job was not finished till May 2021. Through the year of getting my roof replaced I had to call for someone to come back and clean up nails,wood pieces.metel,shingle to be cleaned up. I had to call for someone to repair
  damage to my window screens and siding, also the neighbors siding. After everything was taking care of,I thought it was. The roof over the front porch started leaking. Someone came out 3 times to fix it. After the third time, I ask to replace it. Then It was fix. Now 2022 snow is coming in to my in closed back porch. I called for some one to come out. Secretary said someone will give you a call. No one did but they did came, but I wasn't there. Called again for someone to call me when they are coming, I still haven't heard back.

  

  Business Response

  Date: 01/12/2023

  I'm extremely sorry that you've had this experience with us. This morning (January 12, 2023) two of our roofing professionals, Luke and Sam, met with the homeowner and they addressed the concerns that the homeowner had. During this conversation, arrangements were made for our team to get the materials needed to fix this issue. Upon leaving, we believed this was resolved with a plan of action moving forward. If you need any further information, please contact our office and ask to speak to a supervisor that manages our BBB page. Thank you, Allstate Exteriors. 

  Customer Answer

  Date: 01/12/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:11/23/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  The constituent paid Allstate Exteriors & Restoration Services $1,000 on September 9, 2021. They
  continue to reschedule his gutter replacement. His method of payment was cash. He has a receipt from
  his transaction.

  Customer Answer

  Date: 11/29/2022

  11.29.2022, ******* ********* called BBB stating that business has resolved his complaint. 

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract on 9/25/21 with Allstate for soffit, fascia and gutters on our garage (new install) and our home (replacement). We had them come out on 11/7/22 and the job was to be completed by 11/9/22. As of 11/18/22 job is still incomplete, please see attached file. Their work leaves a lot to be desired, from kids not knowing what they are doing, wavy fascia, scratched material, ripping up our current siding on house leaving it exposed, nails and screws all over the place. I am to the point that I am tired of calling this company. I have been dealing with Brooke and have learned that their " We will be there 1st thing in the morning" is either around 11 or not at all. My husband took the week off so we could start the siding on our GARAGE ONLY but they didn't provide our starter strips until Friday the 11th, which was pouring down rain. Loss of pay for something we should have had the very 1st day of the job. We are both so disappointed with the lousy job they have provided so far. Then they tell us that WE are supposed to caulk and paint anything that needs it. Don't think so...... They don't even have the courtesy to run a magnet after the days end to clean up the nails, screws etc which was all over the ground. We did it and picked up all their scraps of aluminum also.

  

  Business Response

  Date: 11/25/2022

  We have met with the customer and reviewed everything that needs corrected. While there we reviewed a PVC coated aluminum sample and the customer has informed us they would like to move forward with that. We will be updating the customer with an ETA on the material as soon as we have it. Once done we will schedule a time that the customer is available to be there during the install.

  Customer Answer

  Date: 09/11/2023

  All State Exteriors came out to our home and installed the SAME product that we told them we didn't want. Even Evan said that he wouldn't put that on his home. When Evan came out in November, right before Thanksgiving, he said that he would "upgrade" our materials. That didn't happen. I had spoke with him on 12/7/2022 and he told me that the materials had been ordered and that he was waiting on an E.T.A. for arrival. Never heard back from him. My husband and I went out to All State Exteriors on August 25th or 26th and looked at the different materials and asked what the cost would be to order Dimensional Metal. Evan told us that he would give us some quotes by Monday August 30th. That never happened and I have called and left messages on the following dates: August 31st, September 1st and September 2nd, only to get no replies. My husband has worked hard repairing their mistakes. Not only did they throw away our siding, but we were told by Brooke that they don't put the siding back up that they have to remove to put up their fascia and soffit. Really, where does that leave a person? My husband had to remove the fascia, what was left from the wind taking the rest off, and also remove their soffit as the pieces were not even cut the same length so it looked terrible. So, here we were in the middle of winter repairing their work so our house didn't receive more damage. We have endured quite of bit of inconvenience from this company and are totally done with them. At this point we would like to have our materials, in which we have paid in full for plus some of our monies back that we have paid for them to complete this job. We do not feel comfortable with them continuing this job as we have had to redo all of their work. We have been without gutters now for quite some time and are concerned that it is going to mess our foundation and crawlspace up with all the water coming from our roof with no gutters to disperse it away from our home. We have tried to work with this company and have gotten no where. 
  Wrong J channel, was told they didn't have the size we needed but Evan told us they did have it. We never received the correct size.
  Dillion told us to cut down our siding to make it fit, that's not the answer .My husband fixed this without jeopardizing our new siding. Just shows how much they don't know. We have never done this kind of work before and it all boils down to common since and taking pride in your work.
  Fascia has fallen off and torn our screens
  Soffit was cut uneven so it looked terrible
  House was left exposed to the elements in the winter. It rained and snowed, coming into our attic, before WE fixed their mistakes.
  The 1st crew(?) 1 person and another who laid in his truck didn't even know how to install correctly. We ordered F channel to be put up prior to our J channel. When we spoke to the guy laying in his truck he said something to the kid that was installing it wrong and he got pissed off and just started ripping down our material. When he got to the front, he measured incorrectly. My husband told him that his measurements were incorrect, It was 1-1/2" off and once again the material was ripped off. This is OUR material that is getting shredded. We were told that this is their best crew! I can keep going on and on about their work but I think this gets to the jest of things. We just don't understand why this company can't even respond to us. We told them that we would pay to upgrade the material and can't even get a reply. All I know is that we are going to have to do something to protect our home as it is quite obvious that they don't care. They have done more damage then repair and we are totally fed up with them and done being courtesy and patient with this company and would really like to have this issue resolved. 
  Thank you for your time,
  
  

  
  

  

  Business Response

  Date: 09/20/2023

  Thank you for taking the time to leave this message for us!

  On Monday, the project manager, Eric, reached out to this customer to set up a time for us to come meet with her. We are working on getting a date set now to come out and address the issues. From there, we will have a more comprehensive plan of the next steps. 

  Customer Answer

  Date: 09/25/2023

  I am rejecting this response because: Allstate never showed up per certified letter request, received Monday 918/23 at 9:42 a.m. They didn't even bother to call us until I sent a text message to Eric stating that we haven't heard a word all week. William called ****** and said that the owner wants to come out on Saturday 9 /30/23. We have already been waiting for almost 11 months now and I highly doubt that anyone will appear and IF they do I bet they won't be prepared to finish the work.
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate put new roof on home December 2020. Found leak in roof in garage by accident, during heavy rains on July 8, 2022. Not sure how many other times before that siting, as I do not hang out in my garage. Happened again beginning of August. Allstate Exteriors sent someone out to fix leak, without notifying me. They put a sealant around a bolt on my roof above my Family Room. Wasn’t even close to where leak really was. When speaking with Allstate I INSISTED that no one was to come to my home without me having their name, phone number and an appointment and that they speak English.

  On August 8, 2022, I saw a man in my front yard and I went out my side door to find a man on my roof putting a sealant around a cuff/boot on roof above my Family Room. Started asking them who they were and who sent them and why was I not notified. Not much English that I could understand. Calls and texts were flying to Allstate. Couldn’t get Ryan R********* or owner, Joe M***** to answer. Went back to the two men and yelled “The leak is in the ******* garage, NOT my Family Room”. Told them to leave or I would call Police. They left.

  Earlier that morning a building inspector stopped by to look at the problems and FAILED Allstate Exteriors for not having a permit. I found out today that Allstate didn’t file for ANY permits for any home they worked on with derecho damage.

  They came in to Cedar Rapids from Ohio and took advantage of all the distressed people scrambling to find someone to help repair their homes. As of today, I have not heard back from them after leaving a text last Thursday and this morning. I actually begged a contractor to come inspect my attic for other possible leaks, the day I actually saw it leaking the first time. He mentioned he had helped Allstate out after the derecho. He quoted cost of roof leak repairs and I submitted to Allstate. They would not hire him. Only want Spanish speaking roofers? Must be much cheaper and don’t know where leak is.

  

  Business Response

  Date: 08/29/2022

  In April of 2022 we visited the customers home in response to some concerns with the flashing on her home. At that time we took care of the repairs on the home as requested and the customer signed off that the work was completed. 

  We have reached out to the customer in regards to the recent finding of a leak in the garage. At this time the customer had some personal matters to attend to and has asked that we follow up within a week. We will follow up accordingly and work with the customer on a resolution.

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 we had Allstate Exteriors & Restoration Services replace our roof (Owens Corning shingles & all new plywood), gutters and gutter guards. We paid $22,558 for this work. Since the work was completed we have called numerous times to complain about the shingles buckling, and the plywood not being secured to the tresses. Allstate blamed the buckling shingles on the manufacturer. A representative from Owens Corning came and inspected the shingles and determined that the buckling was not due to any manufactures defect. Allstate has not done anything about the plywood not being secured to the tresses and they have not returned any of our phone calls or texts since June 17.

  

  Business Response

  Date: 08/22/2022

  We met with the customer on 08-18-2022 to review the issues. We are diligently working on putting together a resolution and will be working with the homeowner to resolve. 

  Customer Answer

  Date: 09/09/2022

  Allstate Exteriors sent someone to inspect the issues..  He explained what needs to be done and assured us that Allstate will be taking the necessary actions to correct the problems.  However that was approximately 2 weeks ago and as of today, nothing has been done and we have not heard back from them.  We, therefore, do not want to close this case.

  

  Business Response

  Date: 10/14/2022

  10.14.2022, Business notified BBB via phone call that on 9/28/22 spoke with **** ******* and work scheduled for 10/15/2022.