We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Allstate Exteriors & Restoration Services LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Allstate Exteriors & Restoration Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Allstate Exteriors & Restoration Services LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/21/22 We Hired Allstate Exteriors & Restoration Services LLC to replace the roof on our addition. Our price for 3 layers of Mule hide and replacement of rotted wood was $10,799. The roofers showed up 6/6/22 and it was estimated to take 1 day.
      Day1 they stated that they did not have enough material, so they needed to charge an additional $3,500 for wood, I agreed and after Day4 the project was completed 6/9/22. We inspected the "final" project to find: ceilings were damaged, they cut all of our wires to cable and phone lines upstairs, the cedar siding had been ripped off (they attempted to patch it with aluminum flashing), we had beer bottles in the yard, the rotted wood was laid over not replaced, and we got 1 layer of mule hide not 3, the remaining material was in the yard.
      I called Allstate to inform them of the issues. They vowed to send a manager out to inspect the project and make it right. Luke came out that night and after inspecting it stated that: the roof would need to be redone, I should have my cable company fix the lines (they would pay for it) and then would re-run the lines. Luke would order and fabricate the siding to match the original, and then fix the damaged ceilings and drywall. I agreed to have the issue corrected.
      They scheduled to come out 6/13/22 with Luke onsite to monitor. The day of they called to reschedule due to weather, I agreed it would be safer re-scheduled for 6/15/22. On 6/25/22 (after 2 no call no shows and 1 emergency (theirs)) The roofers finally made it out without Luke. Day2 of the project I was informed all the rafters needed to be re-done and it would increase the cost of the project to $15,000. They completed the roof replacement in about 2 days 6/27/22...

      Please see attachment for rest.

      Business Response

      Date: 08/05/2022

      We have been in touch with the customer and visited the property on 08/03/2022 to come up with a resolution. We are currently working to resolve the issue. We will continue to communicate with the customer as we progress.

      Thank you,

      William F*******

      ********** *******

      Allstate Exteriors

      Customer Answer

      Date: 03/03/2023

      I had previously filed a complaint with the BBB for Allstate exteriors and closed it out.

      I need to re-open this complaint as my Roof is currently leaking (the new one that was installed).

      If you have any questions, please feel free to contact me via email or phone.

      **************

      Thanks,

      ***** ********

      Business Response

      Date: 03/16/2023

      The plan to solve this issue is as follows. 

      Our team has planned to go to the homeowners property on March 22, 2023 when the weather is above 50 degrees for best installation practice purposes. We will have our crew and one of our Quality Control members at the customers home at the time of the work as well as Paul, to aid in helping with the (old) wood siding. Brooke, our customer success specialist, has called the customer and let her know that we would be there on 3/22. With that plan in mind, we will be addressing all of the issues and fixing them at that time. 

      Customer Answer

      Date: 04/06/2023

      I wanted to keep the claim open until the repair work was completed as in the past I had difficulty getting it completed, and or more damage was created while fixing the roof that needed attention. However, the work has been completed and is acceptable so we can close the claim out at this time.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a roof installed 12-3-2021 by Allstate. My roof is wavy. I had ***** ******* Rep investigate the shingles. They came back and they are fine. ***** ******* was caused from buckling that Allstate put them on wet things under the new boards. The edges of the roof look like there are peaks or come up.
      Allstate came out & put some nails in where it was really bad but around back you can see wood around the vent it is buckled.. But all the way around it is wavy all the way down the trailer. it is not straight. I am worried about the wood rotting & rain ruining & ruining warranty also. My neighbors who also does roofs, can see from inside their homes because they are higher & say it is not right. It has been done wrong.
      My old roof looked better than this new roof. I paid $9,999.00 & I want a full refund.

      Business Response

      Date: 07/22/2022

      This in response to complaint ID: ********. We have contacted the customer and scheduled our Production Manager to be at the property on 07-25-2022. During this meeting we will assess the roof and determine the next steps to get it taken care of. This information will be discussed with the customer to ensure satisfaction. We will work diligently to resolve the matter. 

       

    Allstate Exteriors & Restoration Services LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.