Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Great Day Improvements LLC

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

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  Great Day Improvements, LLC

  1765 W Cortland Ct Ste C Addison, IL 60101-4237

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  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

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  Great Day Improvements, LLC

  6031 Schumacher Park Dr West Chester, OH 45069-4812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking the company to finish the job. Our project started January 2025 and as of today, May 30, 2025 it is not complete. They installed the wrong door. Provided so many apologies and promises to fix the issue. But all we have received is fluff and a promise of definitely in the next few weeks. We thought we were finally going to get the right door tomorrow. But tonight at 9:00PM i received a call that they were not coming. Please finish the job!

  Business Response

  Date: 06/06/2025

  We sincerely apologize for the ongoing delays and the inconvenience you've experienced throughout your project. We understand your frustration, especially given the extended timeline and the recent rescheduling of your installation.
  We want to assure you that your correct door has been received and is scheduled for installation next week. Our team is committed to completing the project to your satisfaction and ensuring that the final result meets your expectations.
  We appreciate your patience and understanding during this time.

  - The Great Day Improvements Team

  Customer Answer

  Date: 06/06/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/25/2024 - drawing approved for 3 season room; first payment of $13,195 made as down payment. 9/13/2024 - next payment of $13,195 made 10/14/2024 - third payment of $13.195 made This is now 90% paid and room not yet completed; installation crew made many mistakes during install and a second crew had to come out to fix. 11/8/2024 - Second crew came out and fixed the problems. Made final payment of $4398. Total cost - $43,982.68 First winter, roof sagged, doors didn't close properly. Modest snow load. I live in NH, so nothing extraordinary. Contacted them on 2/26/2025 with problem and sent pictures. They took a quick look and said they would get back to me. 5/16/2025 - still no resolution - doors don't shut properly, room has settled, door handle falling off. They keep promising someone will visit to resolve, but nothing yet. I could use some help!

  Business Response

  Date: 05/23/2025

  Thank you for your detailed feedback. We understand how frustrating this has been, especially given your investment and the time that has passed. Our team did complete a service visit and found that both the door and window/screen were functioning properly at that time. We also followed up via email on 5/14 to let you know that we would coordinate a revisit when a field supervisor is in your area, in an effort to avoid a service call fee. We’ll be reaching out to schedule a follow-up. We appreciate your continued patience and want to ensure the room meets your expectations.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/26/2025

   I am rejecting this response because: the room settled with a modest snow load. I will now need to keep the roof shoveled which I was not expecting. The doors are NOT functioning properly now. It's been weeks and a field supervisor has not made it out here yet. I would accept a sizeable refund as compensation if this is not resolved to my satisfaction.

  **** *******

   

  
  

  Business Response

  Date: 06/04/2025

  Thank you for sharing your concerns. We understand your frustration and apologize for the inconvenience this has caused. Upon inspection on 5/30/25, we reordered the necessary materials, which are expected on the next shipment. Once they arrive, we’ll promptly schedule the installation and address all outstanding issues, including the door functionality. We’re committed to resolving this to your satisfaction and appreciate your patience as we work toward a resolution.

  - The Great Day Improvements Team

   

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never experienced such a level of professional incompetence. The sales person was extremely responsive and contacted us continuously until we signed the contract. Once we signed the contract and the payments began coming out of our account, we have been unable to have contact with anyone. We had one guy come out in March and we had one person call to apologize for the lack of contact but explaining that it was her third day on the job. We have sent six emails and numerous phone calls and text messages - ALL have gone unanswered. At this point we feel as if we were scammed because we have been ghosted. This has been the worst contractor experience we have ever had and I will be sure to tell everyone about this horrible experience.

  Business Response

  Date: 05/20/2025

  Thank you for taking the time to speak with us and share your concerns. We're glad we had the opportunity to connect and clarify the current status of your project. We understand your frustration and truly appreciate your patience. Moving forward, you'll be receiving regular weekly updates from our team, and we're committed to ensuring a smoother experience. Were grateful for your understanding and look forward to seeing your project through successfully.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Patio Enclosures 12/2023. Installation started in September 2024. It’s still not completed and no one has been back to the house since. No one will return calls or emails. I was told the Savannah branch handling our build was closed. I have called and emailed several people for months. If I do talk to someone they say they’ll get back to me and never do. I email and call 2-3 times a month. I’ve sent pictures of the build to show the incomplete areas and done everything anyone has asked me to do.

  Business Response

  Date: 05/08/2025

  Thank you for sharing your experience. We understand how frustrating this has been, and we truly regret the lack of communication you've encountered. We’re glad we had the chance to speak with you recently and confirm that all remaining materials, including the replacement glass, has arrived. Our team has a plan in place to complete the outstanding items next week, and we’re pleased you're satisfied with that approach. We appreciate your continued patience and look forward to bringing your project to completion.

   

  - The Great Day improvements Team

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Great Day Improvements, LLC to install a sunroom at our home. The original quote was $25,689.03, which included potential extra structural supports, 6 transom windows, and new guttering. We were told that if these supports weren’t needed, the price would be adjusted accordingly and verbally quoted a price of around $1,700. They were not needed, and transom windows and new gutters that were included in the original quote were also not installed. We requested multiple times—via email and phone—for an itemized explanation of the final cost, but never received a response. After nearly two months of no contact, the company offered an arbitrary $1,219.47 reduction without documentation. We replied promptly, asking for a phone call to clarify the numbers, and provided multiple time slots for a conversation. The company never followed up. We have documentation of multiple attempts to schedule a meeting with the manager. Over a year later—13 months—we were unexpectedly served by a sheriff with a small claims court notice by Great Day. We immediately offered full payment to resolve the issue, but their front office refused. They knew the filed amount was inflated. In follow-up, they again offered their original number but still refused to itemize the $1,219.47 deduction. The legal system is being misused to pressure us into payment without any transparency. This is vexatious litigation. We believe this company is operating in bad faith and taking advantage of customers through poor communication and unnecessary legal action. We are disputing the lack of transparency, lack of communication, and the unwillingness to resolve the dispute without threat of legal action. Based on competitor estimates, the value of the work not done is between $4,000 and $6,000, far more than the $1,219.47 offered as a total price reduction.

  Business Response

  Date: 05/02/2025

  We understand your concerns and appreciate the chance to respond. We offered a credit of $1,219.47 for the items that were not completed or no longer wanted, including the transom windows and guttering. That amount reflects what it would have cost us to perform the remaining work, and we did our best to provide a fair resolution based on our pricing structure. As we've explained several times, we don’t itemize our contracts or original quotes, which is why we were unable to provide a line-by-line breakdown of the credit. Our pricing is based on the work we perform—not competitor estimates or assumptions—so we could not agree to the significantly higher amount you requested. After over a year of back-and-forth without reaching a compromise, we moved forward with a small claims case for the remaining balance. Last week, we again extended the original credit offer in good faith to settle the matter, but you chose not to accept it.
  We believe we’ve acted transparently and fairly throughout this process and remain committed to resolving it within the terms of our agreement.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/02/2025

   I am rejecting this response because:
  To Great Day Improvements, LLC,
  Thank you for your response to our Better Business Bureau complaint. We appreciate the more timely communication and the effort made to explain your position regarding the disputed balance.
  We also want to acknowledge and thank you for clearly stating in your recent message that your company does not itemize its contracts or original quotes. This is the first time anyone from your organization has been willing to state this explicitly in response to our repeated inquiries for clarification over the last 13+ months. While we wish this information had been communicated earlier, we are grateful for your transparency now.
  However, we want to clarify a critical point. We were explicitly told by a representative of your company that a full reduction of the cost for any work not performed or no longer needed could only be finalized after the work was completed and had passed inspection. That inspection occurred on November 7, 2023, and we followed up the same day to initiate that discussion. The final communication we received from your team stated, “a phone conversation would be best.” We then offered three specific dates to schedule that conversation. We never received a response. From that point forward, despite our multiple follow-ups, we heard nothing from your company—until over 13 months later, when you sent sheriffs to our home to serve legal papers.
  We strongly disagree with your characterization that we refused to compromise. We were—and continue to be—willing to resolve this matter reasonably. We originally proposed a $500–$600 payment, and during our recent call with your Regional Operations Manager, we were told, “the number is the number,” and that no reduction from your proposed figure would be considered.
  Nevertheless, we are making a further good faith offer to resolve this. We are willing to pay $675.00, which is more than 50% of the remaining disputed balance of $1,349.43. This offer is not made lightly. It reflects our desire to bring this matter to a close without further stress, legal fees, or escalation.
  If your company is willing to accept this offer, we are happy to issue payment immediately and sign a mutual release agreement to ensure final closure for both parties. If not, then we again respectfully request the reasonable documentation we’ve been seeking—any method of accounting that can help explain how your numbers were calculated.
  We hope that you will receive this offer in the spirit it is intended: as a sincere attempt to bring resolution to an issue that has gone on far too long. We remain committed to working with you toward a fair outcome and would greatly prefer to avoid the appeals process if possible.
  Sincerely,
  *** ***** * ***** ***** **** ********** **** ********** ** *****
  
  

  Business Response

  Date: 05/08/2025

  Our records indicate that the open legal case has been closed and we have settled for $675 . Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Great Day Improvements: We send you peace.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Hartshorn Custom Contracting, Patio Enclosures, Great Day Improvements to replace out pool cage which was destroyed during hurricane Ian. We signed a contract on 10/26/22. We paid 25,207.00 for the pool cage. It was completed and Inspected by City of North Port on 4/5/23. Both screen door handles have since broke off. I reached out to ******* ***** ************** of Patio Enclosures on Feb 27 of this year and she said the pool cage was not under warranty.. Upon inspection of the 2 broken screen door handles, we saw they were not properly installed. A screw was missing on the bottom on both doors. ******* asked for pictures which I sent and she said the service department would reach out and replace. After numerous calls and messages I left--NO ONE CALLED OR REPAIRED. I was able to get the name of the company that the handles were purchased from. Aluminum Specialities wholesale Inc. in Sarasota, phone number ************ and spoke to a ******* ********* who by the way was a great help. I purchased replacement handles for both doors. I spent a lot of time trying to resolve this issue. The original pool cage was 20 years old and the screen door handles still worked just fine. I think that Patio Enclosures should at least replace the broken handles as we paid 25207 for a pool cage with 2 doors that we cannot use to enter from the outside. I am looking to be reimbursed for my cost of the replacement handles and have the job corrected. This is bad business. I do have pictures and invoice if needed. Thank you for your time. **** ******.

  Business Response

  Date: 04/18/2025

  Thank you for reaching out and sharing the details of your experience. We understand how frustrating this has been, and we sincerely apologize for the inconvenience you've faced in  trying to get the door handle issue resolved. We’ve processed a check request for reimbursement, and you should receive it by mail within the next 7 to 10 days. We also plan to give you a call shortly to see if you’d like our team to assist with installing the replacement door kits. We appreciate your patience and the time you've taken to follow up on this matter. Your feedback helps us improve, and we’re committed to making things right. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/18/2025

  ******* ***** reached out but we are still waiting for someone to come to install the new door handles.  

  Business Response

  Date: 04/25/2025

  A member of our team will be reaching out next week to schedule a service call to install the door handles. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/28/2025

  Great day improvements said they would be out today and they never called or came to reinstall the new door handles.

  I am still waiting and absolutely not satisfied. 

   

  Customer Answer

  Date: 04/30/2025

  Great day improvements came out today and fixed our door handles.  We are very happy with this.  Please close this case.  Thank you for your assistance.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign contract May 2024. Work starts in June. Sunroom completed in July. October rain comes and there's water pouring into our sunroom where south wall meets ceiling. Call ***** from main office who schedules **** to come out and take a look. **** looks at issue and says when our sunroom was originally built there wasn’t any flashing installed between roof/walls. **** says because this is a pre-existing condition it’s not covered under warranty but he'll call the office to see what he can do for us. A week goes by; no contact. We call; no answer. Leave messages; no returns. Email; no response. This goes on for months. January 2025 I finally get a call back from ****. **** says they completely dropped the ball with us. Says during demolition **** discussed missing flashing with front office and it was never brought to our attention. Because of that they are going to fix it for us for free. Schedule them to begin work in spring. They start March 25, 2025. **** says because they have to do so much more work to fix flashing issue now he's asking us to split cost with them instead. Ask how much our half would be. He says about $2100. We reluctantly agree. Demo continues. That night, **** drops work order off at our house. It's for $4600. **** says that total is more than double because of the “other side of the sunroom”. Tell **** I do not feel comfortable paying an extra $4600 after everything we’ve been through and his bait-and-switch. **** tells me he’s “tired of dealing with us”, we’re “getting a really good deal”, and if we don’t pay work order he’s going to call his guys off the job and we can deal with it ourselves. Tell him that is completely unacceptable because they’ve already completed demo and we have no siding on our sunroom and exposed framing. **** says that’s our problem. Feeling completely taken advantage of and stuck between a rock and a hard place, we sign the work order. **** requires us pay the $4600 in full in advance before his guys resume working.

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to share your experience. While we acknowledge your frustration, we’d like to clarify a few key points. The water issues stemmed from pre-existing conditions unrelated to the scope of work in your original contract. Once these were identified, we went above and beyond to provide a resolution—despite the repairs falling outside our contractual responsibility. We understand the repair costs were unexpected and difficult, and we sincerely aimed to find a fair solution. We regret that communication delays added to your concern, and we have taken steps internally to avoid similar situations in the future. Ultimately, our team completed the work thoroughly, resolved the leak, and honored all commitments to ensure your room was watertight and protected moving forward. We're sorry the process caused stress and hope the finished result brings you lasting peace of mind.

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/16/2025

   I am rejecting this response because:
  They did not address the bait-and-switch they pulled on us by promising to complete the repair free of charge, starting the work, and then using demolition as leverage to force us into paying for those repairs. Furthermore, although we acknowledge that the repair was needed because of a preexisting condition, it was agreed upon by us and Great Day Improvements that knowledge of that preexisting condition was negligently withheld from us in June of 2024 when they originally began the work on our sunroom. Because of that negligence, their general lack of communication, and delays throughout this process, Great Day Improvements agreed in January of 2025 to complete the repairs on our sunroom free of charge and we would like them to honor that agreement now.

  Business Response

  Date: 04/22/2025

  As soon as we discovered the pre-existing conditions, we let you know right away. There was never any bait and switch — we’ve been upfront and communicative from the beginning. Once the issue came to light, everyone agreed it needed to be addressed, otherwise it would’ve only gotten worse with time. You were given the option to have us handle the repairs or bring in someone else, and since we were already on-site and familiar with the project, we agreed to take care of it — and even offered a significant discount to help offset the cost. The damage we found was due to poor workmanship from a previous contractor, not something caused during our work. We’ve been transparent throughout, and our only goal has always been to finish your project the right way and deliver great service. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/23/2025

   I am rejecting this response because:
  
  This is a lie. You did not let us know about this pre-existing condition right away. You had the opportunity to during the demolition of our original sunroom in June of 2024, but neglected to do so. Had you made us aware of the problem promptly we could have taken care of it right away. When **** first came to look at the water leaking in from the south wall in October of 2024 my wife and I asked him why he didn't notice the missing flashing and bring it to our attention, like he did with the two rotting posts that were replaced. It would make sense that with our walls gone it would be easy for a professional contractor to spot something as essential as missing flashing. **** stated that he didn’t identify it then and it "wasn’t his job to", which we later found out was a lie. In January of 2025 when **** got in contact with us, he admitted that during demolition in June of 2024 **** had discussed the missing flashing with the front office and it was neglectfully never brought to our attention. Because of that neglect and the lack of communication from you, **** assured us that our repairs would be taken care of for free. The fact that he later asked us to pay for them, using the demolition of our sunroom as leverage, is a clear demonstration of a bait-and-switch. Therefore, we would like you to honor the commitment **** made to us on behalf of Great Day Improvements and return the $4600 we were coerced into paying to make these repairs.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:11/14/2024 Date of HOA approval: 1/23/2025 Cost of the project: $67,569.20 The project completed dates should have been the first week of March 2025. The first payment withdrawal was 11/15/24 for $20,270.77. The second payment withdrawal was 2/27/2025 for $20,270.77. A third payment of $20,270.71 has been paid. With a balance of $6756.93.. I have a stop payment for the balance. From my understanding they are having a n internal problem with the ordering of a door that hadn’t been ordered.

  Business Response

  Date: 04/17/2025

  We understand your frustration, especially given the timeline and financial commitment involved. We’d like to clarify that the door has now been ordered, and we are currently awaiting an estimated time of arrival. We sincerely apologize for the delay and acknowledge that there was an internal issue that impacted the order process. Your project was expected to be completed in early March, and we recognize how disappointing this extended timeline must be. Please rest assured that we are actively working to resolve the matter and move your project forward as quickly as possible. We appreciate your patience and understanding, and we remain committed to delivering the quality and service you expect. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $20,000 to have my lanai enclosed and what was supposed to be a 3 month project is going on 6 months now. My patio is still not finished and I have a patio door I cant even open because something is wrong with the locking mechanism and the bolt is not retracting. I can hardly get anyone to answer at the tampa regional office, and when I do, but I do they tell me a crew will be out on a certain day and they never end up showing up. There is a recent trend of negative ****** reviews from customers who have had similar experiences as me I have tried to reach out to the regional manager twice by email to report the problems, and the regional manager has never responded.

  Business Response

  Date: 04/11/2025

  Thank you for sharing your feedback. We truly regret the frustration this experience has caused and understand how disappointing the delays and communication issues have been.
  Our team did speak with you on April 2 to review your concerns, and we are currently awaiting the arrival of the screens needed to complete your room. They are expected to arrive shortly, and once we have them in hand, we will schedule the final service and address the door issue at that time as well. We understand how important it is to bring your project to completion, and we're committed to following through as soon as the remaining materials are available. We appreciate your patience and the opportunity to make this right.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/11/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a sunroom through Patio Enclosures which is a brand of Great Day Improvements LLC. Our project which started in February has been delayed by several months. The project manager **** ******* and Office Manager **** were not responding and I was given contact with the regional manager ***** ******. Last week on March 24th she insured me that our material was being shipped this week. After no update, I tried reaching out to her personally several times with no response. We have an unfinished sunroom that is a trip and safety hazard as well as an eye sore on our property and I have no contact with any employees. We have already payed all needed deposits.

  Business Response

  Date: 04/11/2025

  Thank you for sharing your concerns. We understand how frustrating delays and lack of updates can be, and we sincerely apologize for any inconvenience this situation has caused. Please know that weve had several conversations with both you and Ms. ****** to keep you informed about our plan moving forward. We spoke with Ms. ****** the week of March 24 to address your concerns regarding communication and the project timeline. **** ******* followed up with you on April 4 and again with Ms. ****** via email on April 6 to share the same plan. At this time, the replacement parts needed to complete your sunroom are on order and are scheduled to arrive on April 25. Once they arrive, our team will reach out to schedule the installation, tentatively set for the week of April 28. We are committed to seeing your project through and appreciate your continued patience as we work toward completion.

  - The Great Day Improvements Team