Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2023 Fred Appliance charged $536.18 to repair Imperial Series Refrigerator. The charge was to repair the ice maker and to keep food cold. Work was completed however on May 14th the refrigerator stopped working (ice maker stopped working as well as keeping food cold). Fred Appliance came out to repair the refrigerator for the same issue we had in February 2, 2023. Not only did Fred Appliance come out they also charged us a service charge which was an additional $128.52 to tell us we “need a controller but it’s discontinued” This company knew this refrigerator wasn’t repairable when they came out on February 2, 2023 all they did was patchwork and took our money. Now I am out of $664.70 and a nonworking refrigerator!!! I am not requesting them to repair I am asking for a full refund because this company committed a fraud and robbed us of our money when they knew they didn’t have the parts to r to do the job I paid them to do.

  Business Response

  Date: 05/22/2023

  Hello BBB!

  Thank you for bringing up this concern. We've thoroughly investigated the matter and would like to provide you with some information. Mr. ******* initially contacted us on 02/17/2023 to repair his refrigerator's icemaker. Our team visited his home on 2/22/2023 and discovered that both the icemaker and its housing had failed. We returned on 02/28/2023 to install the necessary components. Unfortunately, about 10 weeks later, on 05/15/2023, we received another service request stating that the freezer part was not functioning properly. Upon inspection, we found that a control had failed. Sadly, we regret to inform you that this specific part is no longer available. We want to handle this request fairly, but it's important to note that these service events were completely unrelated. We understand that this is a very unfortunate situation, and we sincerely apologize for any inconvenience caused. If we can be of further assistance, please let us know.

  Sincerely,

  Adam B******

  President

  Fred's Appliance, LLC

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  I am requesting a full refund of all the monies I paid to this company which includes and totals payment for repair of the refrigerator (which was actually patchwork) and payment for service calls on both visits totaling $664.70

  
  
  Regards,
  
  
  
  ***** *******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 05/23/2023

  Hello BBB,

  Regretfully, we will not be able to issue a refund as these issues are entirely unrelated. 

  Sincerely,

  Adam B******

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  How is the No working refrigerator that I paid this company to repair obviously wasn’t repaired because I had to call them out to repair the same issue again (nonworking refrigerator) ice isn’t working nor is the cooling of the refrigerator.. leaving us with nothing to store our food in yet, your telling me these issues are not the same.. Come on, bottom line this company did not repair our refrigerator as stated they took my money and they get to keep it while I am out of money and no refrigerator. How is this fair to the consumer?
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *******